My goal is to share my horrible experience Lots of mistakes need to get this out before I forget details Perusing lawsuit Yesterday after setting up a meeting to meet at Auto Giants in Maryland the Branch Ave location Myself Husband 6 year old daughter and 9 month old took a Lyft t the location. When setting the appointment I made it clear that due to COVID I needed an in an out experience. I arrive at 9:30 am my information is run I give my down payment information. The manage comes back at now 12 noon and states that I can't hid get a car if instead of a 2,000 deposit I would do a 5900.00 deposit. DOWN TO THE CENT this was the amount my Savings account info they had access time to. I said No I have 2K down or I'll have to search elsewhere. They return and say Auto Giants Manassas Location has a bank an they will Match me my down payment. I explain That's a great deal but it's 1pm that's an hour away They explain they will pay for me and my families travel. He pays me and my two little ones and husband travel the hour in our paid Uber to Auto Giants Manassas. When we arrive NO INE KNOWS Us No one even knew we were coming. They want my information again from the start They want permission to run my credit a second time. Nothing about the Matching my deposit deal it's 3:45 to babies appointment at 9:30 traveled an Hour to another State With the Hope we're driving home I'm our very own vehicle. We're told inside that when the manager finishes lunch which he is eating on the floor we will be helped. I walked over to him and explain I have children I need to end our day I explain what we were told. I ask could he finish his lunch after we've been helped because the business isn't seeming professional at this point I walk away. He walks to me and our representative pulls a chair and explains He is human and hungry. Then states there are three people ahead of me. I explain that's more reason to set aside lunch. He states do you want me to buy you lunch. And before I could respond tells to his other associates ORDER POPEYES CHICKEN ORDER POPEYES CHICKEN Don't worry your in Virginia we know how to handle you here! THIS WAS THE MOST RACIST EXPERIENCE IN MY ADULT LIFE. My daughter is Vegan. She been allergic to milk proteins sense birth. My husband and I are vegan. From fear of a fairy protein allergy in my son my Breastmilk is VAGAN! In the effort of changing the subject and ignoring the clear racial bias I explained I was told my Credit needed to be run again and I was sent over with all the the results from the beginning previous location. I didn't want my credit run a second time In one day by the same company when the results where on paper right there. He said he would go see what he could do. When he returned he told me no deal. Just like that no deal. I explained we got here thru Auto Giants how is this possible. He said call this number to complain. Then walks away the representative says let us add your husband and his information and then will have a deal I state that it is my first car and that that wasn't explained to us at the previous location but we gave him my husband's information so he can run it as he's running my husbands information law Enforcement walks in and the manager that have been speaking to us say yes the family is over here I've been asking them to leave and they won't leave the facility I need you to remove them now My children were so fearful were fearful we didn't understand no one had asked us to leave the facility or we would have just called an Uber and left even though we were sent there and no one knew if we had money to get back to Maryland When the police arrived our credit was being run the representative and other clients spoke up for us saying wait the manager lied They were never asked to leave. Our identification was given back and with our children we waited in the street and sun for a Uber to get us home. As we wait sells associates walk out to where the police were waiting with us and screams she think were raciest we're not we just didn't want to help her the officer explains he's handling it and now what he's doing is harassment he said our owner is from Pakistan we arnt raciest the offijcer explains my daughter is crying he is frightening her and to go inside or he would be detained My daughter cried all the way home and through the night this was horrible horrible Auto Gaints locations and there partners Mitsubishi are raciest what trama dine to my 6 year old of 9 month old in a car seat through it I'm unsure of its time extent of damages We were bad guys even though we we were innocent and had to explain to our daughter the police that are called for bad guys where called to arrest us by mistake we promised her ice cream if she sat like a bag girl and this is what she witnessed I'm faced with the times where on the Supervisors 911 call he said a African American family won't leave He defined us by our race read more

Title: Disappointed with Customer Service at Mitsubishi Dealership in Manassas Review: I recently had a frustrating experience at the Mitsubishi dealership in Manassas. My brand new Mitsubishi, which is still under warranty and has less than 16,000 miles, encountered an electrical issue with the air conditioning. Naturally, I took it to the dealership's service department for assistance. To my surprise, they asked me to authorize a hefty $150 upfront just for them to take a look at the problem, without even understanding the issue first. Considering my car was under warranty, I found this request unnecessary and unfair. When I politely asked if they could diagnose the problem first and then provide information on any potential charges, the service representative became rude and obnoxious, stating that they had "nothing to hide." This kind of customer service is unacceptable. As a car owner, I expect transparency and fair treatment, especially when my vehicle is still covered by warranty. I was left feeling disappointed and frustrated by this experience. I regret the decision of buying a Mitsubishi, and I won't be leaving my car at a dealership that demands money upfront before even attempting to diagnose the problem. This whole ordeal has left me seriously reconsidering my loyalty to the brand. I hope the dealership takes this feedback seriously and works towards improving their customer service to avoid similar experiences for other customers in the future. read more

After hearing about the terrible racist General Manager, I decided to share the aftermath of the visit. The children are now in fear that a police officer will take their parents away. They cried themselves to sleep that night in fear of what happened with the harassment of the General Manager who's picture has since been removed from their website. I would suggest to spend your hard earned dollars elsewhere where YOU MATTER. ALL LIVES MATTER when you are dealing with a GM who will lie to the police and tell them that he asked you to leave when he did not. And tell a Black family that in Virginia, "We know how to handle people like you here." Then proceeds to call police on a black family that did not bring drama or harassment. Police found the General Manager as the initial Harasser and detained him away from the family. What kind of business is being run here? Especially during the times of COVID and the Black Lives Matter Movement. Racist are coming out of the woods, BEWARE!!!!! And yes at Auto Giants in Mitsubishi in Manassas, Virginia on Euclid Avenue too. (The staff was not involved they were the families advocate for the truth, thank god for them and there is hard proof) read more

The customer service at Auto Giants is outstanding. I was greeted by Shawn as soon as I pulled up and he walked me in and introduced me to the staff. He began to ask me what I was looking for in a car and let me browse options on the lot. Shawn was very patient with me because I was adamant about a certain type of car I wanted. He showed me options in my ideal car but also showed me a few other options. None the less I went with one of the other options he showed me. I had to come back the next day but when I got there Shawn had all my paperwork ready all I had to do was sign & get insurance. I'm so thankful for his help. He stayed with me through the whole process even after closing (on both days) to ensure I had everything I needed. I have never been so pleased with the car buying process. And he was honest from the start. Oh and the trade in process was super quick and easy. read more

I worked in this place for three weeks and as an former employee the only thing that I have to say about this place is that is the worst freaking place that I ever worked in my entire life!! these people really, really don't give a damn about anybody!! they told me in writing that they were going to pay me certain amount and they didn't, I don't even care about the money anymore, thank God I have another job but you DO NOT GO there to buy a car, they are really bad! Unfortunately some of their sales people don't know about this and the others been there for a while so they got used to that, I'm talkin about management!!! managers, the ones that you don't see,the ones that tell their employees to go and mess with you!! those are the guys that I'm talking about!!!! This is unbelievable, but is the freaking truth! I'm so glad that I'm not there anymore I really am! read more

I just picked up my hard tags from Auto Giants! Big hats off to my salesman, Chazz who put me in the right car (even better than I could have hoped for!) and walked me through the entire process as though I was the most important person every stretch of the way. He listened to all of my needs and "don't wants" and although the entire sales and financing process took a little while, it was well worth my time and efforts. More importantly, Chazz and the team at this new Manassas location made my entire purchase experience a ton of fun along the way. This is Not just another "used car dealer" on the block. Stand on the shoulders of a great team at AutoGiants and get yourself into the car you deserve today. I promise you won't regret it. read more

Three months ago I struggled to find a dealership that would match my preferences when it came to a car. When I found Auto Giants they worked so hard to get me the car I wanted with the price I wanted and with a low down payment. They're great with service and everyone there is super friendly and they'll do everything they can to make sure you walk out of there with the car and price you were looking for. Highly recommend coming here to purchase a car and they have great deal when it comes to your vehicle maintenance. I got my oil change for free including tire rotations. I finally found my favorite dealership and I couldn't be more pleased with Auto Giants. Thank you so much, you guys are the best! read more

I came here because my old car had finally gave out on me, so suddenly I was in need of a new car to get back and forth to work. I knew of this spot so called them up and they were able to get me in with an appointment next day. I wasn't too hopeful since I don't have they best credit but to my surprise and thanks to Kevin I was able to get a car. Unfortunately, I couldn't leave with it due to some hurdles on my end but he was able to pick me up from work the next day with the car! Everyone there was super patient and friendly, even when I had them stay after hours. Because of them I was able to get a new car just in time for Christmas. read more

The average American will buy 12 cars/trucks in their lifetime. I came to Auto giants looking to buy my 18th car. I've been told most every lie you can be told when it comes to buying a vehicle, so I was looking for a place where a little honesty was spoken. My credit's not the best so this was not going to be easy, or so I thought. I was assigned to Julien when I walked in and he was very honest every step of the way, explaining the good and the bad of what I could do. In the end, by the 2nd day I had the car that I wanted and every part of this transaction was as stress-free as possible. Highly recommended! read more

I purchased a Hundai accent about a year ago. About 6 months ago the car was totaled and I was due a refund for the balance on the drive train warranty. Every time I call I get the run around about how they did not get the release. This is a lie the finance company has sent the release several times. I have since paid off the finance co. and I still have not gotten the refund. I do not know what to do but the customer service is terrible. If I was in the market for another car I would not consider Auto Giants. You can get better customer service elsewhere. Joe Curtis read more

just wanted to give a shout out to my man julien!!!!!!!!!!!!!!!! dude is first class. i'm in sales myself and i go above and beyond for all my guests. with the help of julien and mike his manager they made it happen for me!!!!!!!!! i have been to all kinds of dealers and these guys at auto giants made me feel at home and part of the family!!!!!! if you need help getting a new whip hit my man julien up at this place. being upfront and honest through the whole process was key for me. go by and see my boys here and make sure you hit that gong baby!!!!!!!!!!!!!!!! read more

The guys at Autogiants are the best especially Mr Mike Wyrick and the finance crew did an outstanding job they went to extraordinary lengths to give my husband a Dodge Ram 1500 mint condition and that was the type of truck that he needed and wanted we are so grateful for all the hard work everyone did and in order for him to get the truck he desired thank you guys so much I would recommend them to family and friends and coworkers they offer more than the first or second chance to establish your credit read more

Charles might as well be a magician i dont know what he did but he managed to do what i thought was impossible in my eyes before seeing him. Hes curtious professional and above everything else ffast and efficient at his job. He managed to put me in my dream car 30 minutes into walking through the door. I'll definitely only come back here to see him and im definitely sending all of my friends and family and strangers to go and see charles. A true professional. read more

Charles is the man. I went to Auto Giant and he was very professional and straight to the point. He said that he would get me in a car and that it was possible. He didn't sugar coat what the steps was. He was a blessing to me and my husband after attempting several dealerships to say they needed $3000 plus down payments and they got it approved for $500 down. Charles went above and beyond to get me in the car. Will refer many of my friends and family. read more

I came in at auto giant not expecting much, but boy was I in for a surprise ! They treated me with nothing but A1 service, from the front door all the way, until I sat in David's chair ( my salesman). David is great all around, he doesn't bullshit ( excuse my French) he goes straight to the point. He's on your side and he means well. I will definitely be coming back to this specific location. Thank you for making this experience a memorable one !!! read more

Just bought a car and it was the EASIEST process ! Ask for Bobby , as he explained the whole 9 yards ! Every question asked was answered promptly and correctly. Couldn't of had a better car buying experience.. Quite an impressive young man if I say so myself .. as he said DON'T SWEAT IT , and handled everything as needed ... S/o to Auto Giants and the Managers for the new Mitsubishi! ( Thanks For making my car experience memorable & pleasurable ) read more

David Moncayo was super amazing. From the very start he was funny, helpful and made us feel so welcomed. He is an over all great guy. I would definitely send any and everyone to him that is looking for a car. He made us feel like family. His bigger than life and positive attitude is the reason we came back to purchase a second vehicle. He made us feel completely at ease. In the future if I need another vehicle he will be who I will come to. read more

The customer service was here was phenomenal! I was first approached and ultimately helped by Julien who made me feel comfortable and at home. He made the process quick and easy and was able to get me approved for an auto loan when I was denied at several other places. Brian and Reggie, the financial team made it all possible. I would recommend this place to anyone, especially if you're hesitant, as I was due to bad credit. read more

I loved going to auto giant, the moment I stepped out of my car Chazz was there to help. He got me into a car in no time and no hassle. Everyone was really helpfule and answered all of my questions and I didn't even have to look at 80 different cars, they new what I liked and what I needed. If you're having any problems with credit or even if you don't have created go to auto giant they will get the job done right. read more