Spent the last 6 months trying to find a nice used car for myself. Months of scouring car websites,…read moreon the phone back and forth, and plenty terrible experiences at dealerships. Prestige auto was the light at the end of the tunnel for me, where ultimately I was able to walk out with the perfect car. Levi and his team are amazing. Made us feel so welcome, and made the process easy. As a woman buying a car, it can be very anxiety inducing. Salesmen constantly pushing you to spend way too much money on a car that's in terrible condition, tacking on all these dealership fees as if i don't pay attention to that. Prestige auto was a breath of fresh air in the car market, and took so much stress off my shoulders. I left the dealership happy not only because I got my car, but because I know my money went to the right people. Cannot recommend this place enough !!!!

Let me tell ya about this place...Prestige Auto Broker. My wife and I just purchased a 2018 Kia…read moreSoul from Levi. This was hands down, THEE BEST auto purchase experience I have ever had. My wife would always tell me how she hated to go anywhere to purchase a care, and she even praises Levi and Prestige. I have personal spoken to several members of the Prestige team and ALL were extremely friendly, educational, and accommodating. It did help that I already knew what car, however, from introduction to driving away was only an hour. Levi is an amazing person, friendly, straight forward and honest. Did I get a great deal? No, but I did get an extremely fair, good, deal, and I honestly do not feel either one of us got screwed. I would HIGHLY recommend Prestige Auto Brokers and Levi. They have so many beautiful cars available and I truly believe their word is their bond. Thank you Levi and Thank you Prestige!

BUYER BEWARE: Whenever purchasing a vehicle at a used car dealer, there is always an element of…read morerisk. Unfortunately that risk may have been known ahead of time and merely undisclosed or covered up in order to make a profit in this game of currency we play. I purchased a 2011 Toyota Prius on 9-9-2023 from Auction Direct 2 U / Alternative Sales & Leasing with a $3500 down payment and financing contract on the remainder for the next 20 months for a total of around $3300 financed including interest ($212 per month). On the 9th day of ownership, I drove to a deposition 10 minutes from home and when I left to go back home I started the vehicle and was met with a strong rattle, knock and shaking of the engine which then threw a Check Engine Light. This knocking went away after about 10 seconds but obviously I was alarmed at such a severe experience in a vehicle that would normally be symptoms of something much worse in a standard car. I was able to drive it home and brought the vehicle back to the dealer for them to look it over. The coolant had gone down and the diagnostic codes were for a cylinder 1 & 2 misfire. They were kind enough to "replace the spark plugs and coils" assuming it was even done, but after some research, the reason for the coolant loss was not an external leak, it was a head gasket leak which allowed coolant to puddle in the cylinders and cause the misfire. I asked them to look for that during the time the mechanics had it in their hands. It also was still during the preliminary 3,000 mile warranty that comes with the purchase. Since then the issue is still present, now outside the warranty window and I have let them know with various pictures, videos and forum messages of what the issue is from professionals that work on these cars or actual owners but I haven't received any advice, recommendations or quotes for repair from the dealer with their partnered mechanics who run the shop directly behind the dealership. I was originally told this car was a "trade-in at Volkswagen in Scottsdale" but I am lead to believe that was a lie. The previous owner is a millionaire living in Paradise Valley (I know this because Toyota gave me an oil change from a 3 oil change package that was still paid for from the previous owner, the receipt had his name/address which I looked up on Zillow) who probably had the head gasket issue then gave this car to an auction/junkyard for recycling like a wealthy person would instead of fixing it due to its age and high mileage, then it was pawned off to this dealer and ultimately sold to me. Overall it is a nice car but I am left with a 3,000 LB piece of debt and low income to repair the head gasket which could lead to a blown connecting rod requiring more extensive engine repair/replacement. I do deliveries for a living due to some limitations I have on acquiring more substantial employment so this was a genuine business investment not a pleasure purchase, mainly to lessen my fuel expense but now it has went completely in the wrong direction. 2/5 stars for the detailing of the vehicles, the no-hassle salesmanship and overall ease of closing a transaction. Unfortunately I just didn't get the reality for the value I paid.

Will forever purchase my cars from Auction Direct 2 U! Fast, straightforward, great service!!!read more

BEWARE NEVER BUY A CAR FROM HERE!!!…read more I was looking for a used vehicle for my daughter and first eyebrow raise was a $8,000 car being sold for a total of $18,000 with financing for 4 years. Crazy APR for an old beat up 100,000 mile Nissan. I lifted the hood to find the battery corroded from water damage, very dirty under the hood overall, and not to mention the breaks were very squeaky plus low-tire pressure light came on during the test drive. Another thing I noticed while getting information down in the office was there were two separate people coming in to complain about the vehicle they bought having mechanical issues. I brought this up to the sales associate and he stated they have a 30-day warranty on all vehicles. Only 30 days?!? When the usual warranty should be 6-months to even a couple years. Very fishy auto company, only recommend to buy if you want to do charity work and end up with a vehicle that'll last one trip to a corner store before blowing up on you.

Literally the fastest car buying experience ever - was in & out in an hour! Was really nice,…read morewilling to work with us, and nice staff! Thanks Mark for helping us find our commuter car!

I was told the night before to come see the vehicle I wanted, and to ask for Ryan. I called when I…read morewas about an hour out, because I'm driving from Tucson, and was told, by Ryan, that they don't have the car, because of construction. After that, he passed the phone to someone else, and I was told the windshield was being replaced. So, which one is it?! I was then told that they wouldn't be able to show/sell it until the next week. Thanks for wasting my time.

Ryan and Todd are my go to guys for all of my car purchases. They always go above and beyond my…read moreexpectations for my car desires. This is my second purchase with them and I encourage all of my friends and family to purchase from them. You will not be disappointed!

SEPTERMBER 10, 2024 UPDATE…read moreWe didn't hear back from Best Western and had to replace the transmission. We also had to take the truck back in because of a noise in the steering wheel - turns out when the truck was put back together they left some spare parts in the steering wheel (I'm horrified to think what could have happened if the air bag went off). Pictures attached of what was floating around in there.

I attempted to purchase a 2016 Audi A4 from them for $12,900 and was assured that the car would be…read moreOK to purchase without worrying about something going wrong. I could have excused them for: 1) not telling me of the massive oil leak the car was experiencing, as after all, a salesperson has to sell, 2) bargaining me to only half a tank of gas instead of the full tank because they're trying to get the best out of the transaction just as I was, 3) them speaking out of both sides of their mouths with regard to how they were doing well-enough to not worry about moving the car as they "have a 1.5 million dollar lot of cars", but they couldn't remove 300 dollars off the top of the price after everything because they needed to pay their mechanics, or how the car repairs could be done less than quoted by the guy I took it to for a second opinion (and who found the massive oil leak), but they couldn't possibly lower the price as it was already quite low, 4) the worry in their eyes when I asked to add to the contract a stipulation that I would consider the car repaired of the leak once a third party verified that it was fixed, 5) the sheer gall to look me in my face and tell me that they were not aware of the problem, despite claiming that every car sold would have an oil check and if required replacement, because again you need to move cars regardless of how bad they might be. I could have excused it all, were it not for their inanely greedy attitude. To insist after the entire inconvenience and sheer disrespect of their behavior that I was to pay full price while doing the "I'm not all that interested schtick" was insulting to the point of comedy. I've never interacted with talking rats before, but I'd imagine they'd be capable of more honor and self-respect than Sam and Patrick. The only thing they were able to positively accomplish was talking me out of buying a trashcan on wheels! Thank you so much the both of you, it was a great learning experience on how to work with charlatans, I'll be watching with great interest to see all those people who were before lining up to purchase that Audi still show interest now that, of course, you will be changing the listings to reflect this new information, and I'll be sure to give you guys the glowing Better Business Bureau review you deserve as well!

Bought a 2020 Ford Transit here Oct 2022. Finally went to DMV to transfer title and get OR plates…read more I couldn't find the buyers order so I called and they got it emailed to me within a few minutes. Got a great price on the van, great customer service, and will refer anyone looking to buy a car to Arizona Best Cars. - JaySchiedler

I wanted to share my experience in case it helps someone else…read more I put down a deposit on a vehicle back in September 2025 that I ultimately never received. When I gave ALBERT the deposit I asked if I dont get the car I can get my money back? He said yes, dont worry. WELLL.....Getting the refund back turned into a process. I had to make multiple visits, and communication was none existent until I filed a complaint with the Attorney General. In the response to my complaint they said if I provided proof of the charge they would refund my money promptly, which was a lie. I provided them my bank statement and they still wanted the ORIGINAL CARD that was charged. Because my original debit card had been replaced by my bank, they made excuses about how they couldnt process the refund. I requested a check, but they insisted it had to go back to the original card. Then they asked me to call my bank, yet another hoop to jump through to get MY money back which set me off. So I cussed them out and called them theives and liars and stormed out. However, I calmed down and decided to try one more time. After calling my bank and getting the old card number, they were able to process the refund and gave me a receipt. I'm now waiting for it to post. In the hour and half I was there, I also witnessed physical violence between two salesman that had got into an arguement.... Salesman 1 went to salemans 2 desk and popped him upside the head. Saleman 2 then stood up and the arguement escalated before he slapped him smooth across his face. A third salesman stepped between them and de escalated them. It was uncomfortable to watch as a customer. This place is questionable at best, they lied to me about the car, they lied about how I can recieve my refund, they are very unprofessional and aggressive. In the end, the refund was processed, but it required months of persistence on my part. I would never recommend buying a car from here if you want your money in trusted hands. In the video below you can hear them tussling and the slap from salesman 2.

Nothing wrong with this place. super nice staff and very helpful employees. I love family owned…read morebusinesses. I did not buy anything but I did walk around and test drove a couple cars. They were super easy to work with and there seemed to be a lot of different selections. One thing to be very aware of is that most of the vehicles on their lots are "buybacks". This means that they are cheaper but they could be considered a lemon and it may be hard to sell or have some issues that come down the road. Of course, there could be nothing wrong with it as some states have very lenient return laws so that the buyback could be for the smallest thing. Just make sure you know what you're getting into as you look for your car here. Of course there's nothing wrong and nothing but. Just want to make sure proper information is provide for you yelpies!

Used to work in Tempe, I'm based out of Vegas now. So what am I doing out here? It's a long…read morestory, I was looking at Kia EV6 GT (Red) in Tucson but of course it was sold. I ended up looking at Hyundai Ioniq 5 N (yes the fast version) before stopping here for 2023 Genesis GV60 Performance. Let me just say, this is by far THE BEST experience. I was able to walk in (no appointment needed) and Christian M was able to help me right away. A quick ID scan and he came back just gave me the keys I'm like what?!? I'm not used to this level of customer service. He gave me quick directions for the test drive route and I was able to follow it step by step by myself. I say the only negative about this place is the lot, they have many vehicles and parking/spaces are limited. As for the vehicle, it was nice and I would jump on it if it wasn't a buyback (branded title) Now I already knew this vehicle is branded before stopping by. I wanted to see if I can find out more on the reason why it was a buyback other than charging issue. Sadly the paperwork didn't provide the additional info. Should you get a buyback? That really depends. The price is GREAT no doubt and if you plan on KEEPING the vehicle long term (as the resale value is a lot lower, do a quick check via CarMax or Carvana), don't mind dealing with potential electricial issues (but they should be cover under warranty) But knowing myself I usually don't keep vehicles longer than a few years. Also I would double check your insurance and make sure it doesn't cost extra. And at the time I haven't driven the Kia EV6 GT (the original vehicle I was looking at) so I ended up passing on this. Also wanted to point out they have the lowest Doc fee that I've ran into ($299) here vs other dealers wanted $699. No add-ons, title fee is $19. Very low sales pressure, extremely friendly staff, I would stop by again in the future when I'm looking for another vehicle.

Great customer service and really helpful and friendly staff. Derrel was really helpful and moved…read morethe car purchase process along quickly with no issues. None of usual high pressure sales tactics you see from many car dealerships in the valley. He made sure I got the car I wanted a really beautiful Mercedes Benz E350. I highly recommend this car dealership if you're looking for nice used cars and low pressure environment.

Most if not all of the one star reviews note purchasing a vehicle with mechanical issues, my review…read moreis not much different however I did ask about a car fax and was shown a car fax. Upon purchasing a car fax today on my own, there are multiple accidents, owners and the truck was sitting on that lot for over 10 months. The salesman said it "just came in" and they had done a whole transmission replacement and all this other maintenance and none of that is noted on the car fax. This is especially upsetting because we had been burned before and we specifically asked about car accidents and were told no! And shown a car fax on the office's computer screen... only to find out multiple accidents. We paid for the truck with cash and today we are selling it and for about 8k less than what we bought it for, because it's truly a piece of junk. I would not buy anything here, don't look here, don't call them, nothing. Stay far away.