I purchased my Jeep from Cars R Us in February 2026. Within the first week, warning lights appeared and I immediately contacted the dealership. I have text messages documenting that these issues were reported almost immediately after purchase. The dealership is now claiming the check engine light was present when I bought the vehicle. That is false. The vehicle had a cleared permanent P0600 code, and I was told the issue was related to the PCV valve and sensors. I returned the vehicle and gave them every opportunity to fix it. They kept it for 43 days and repeatedly assured me repairs had been made. However, the replacement PCV valve I personally purchased was still sitting in my glove compartment months later. When I replaced the failed PCV valve myself, it became clear the repair had never been completed. A failed PCV valve can cause pressure issues that lead to oil leaks and additional engine problems. I repeatedly warned them about this. Instead of addressing it, they ignored my concerns until the vehicle developed further issues that required repairs at another shop. When I returned to discuss the situation, I was told I would need to pay again to have them inspect a problem I had reported since the first week of ownership. I was understandably upset. This was a vehicle I had dreamed of owning since I was sixteen, and after working hard to finally buy it, I found myself dealing with problems that should have been addressed from the beginning. The most frustrating part is not the mechanical failure. Vehicles can have issues. The problem is being told repairs were completed when they were not, then having the dealership publicly imply that our review was inaccurate. The facts are simple: * Issues reported within days of purchase. * Vehicle kept by dealership for 43 days. * PCV valve was never replaced. * Additional damage developed. * I ultimately paid another shop to repair the vehicle. Buyer beware. Bring a scan tool, verify repairs independently, and document everything. I am grateful this did not result in a catastrophic engine failure, but I cannot recommend this dealership based on my experience. read more

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Wanted a car from Carz R US Mesa location. Emailed and called for 6 days ... left message after message to make an appointment for a test drive. Live an hour away. NEVER HEARD BACK! Finally got someone on the phone and the car was sold the previous day. Pretty pissed that 5 days ago I was ready to come get this car cash in hand. What a disappointing experience read more

He took my license to copy it. I never got it back, so I asked him to mail it to me. Never got it in the mail. After three weeks called me and told me that the finance company was not gonna finance me and that he had to find another one with a higher rate. read more

Disappointing out-of-state purchase experience. I purchased a Lexus from this dealer and had it shipped out of state. After raising concerns, management did respond and offered $500 as a goodwill gesture to help offset some of the immediate out-of-pocket costs, which I do appreciate. That said, the experience was still frustrating from beginning to end. I was explicitly told a visible spot on the hood was not damage, and it turned out to be a deep gouge requiring repaint. The car arrived dirty inside and out, with dog hair throughout the interior, far more paint damage than disclosed, almost no fuel (I ran out of gas trying to reach a station), and a flat tire that required replacement the next day. These are not minor oversights for a remote transaction where accuracy, transparency and preparation are critical. The paperwork side was equally sloppy. I did not receive fully executed documents until I requested them, even after my funds had already been received. And because the bill of sale was not itemized, I ended up paying Michigan tax on the shipping and fees as well -- roughly $120 that could have easily been avoided with proper documentation. The goodwill payment helps, and I appreciate it, but it doesn't fully offset the frustration or the immediate expenses that followed delivery. This felt misleading and careless at best, and it took away from what should have been an exciting purchase. If you're considering buying here -- especially from out of state -- verify everything, get photos of every flaw, and insist on clear and complete paperwork. Assume they do zero dealer prep or inspection. read more

I purchased a used 2019 Infiniti QX60 from this dealership less than a month ago, and it has been a nightmare ever since. The car developed a major rear differential issue almost immediately. The dealership told me they ordered parts and would repair it, but they kept the car on and off for 3 weeks and returned it with the same problem. They have not provided any documentation or proof of what repairs were done. I've filed official complaints with the Better Business Bureau and the Arizona Attorney General because the issue still hasn't been resolved. I strongly recommend anyone considering buying from this dealership to proceed with caution, ask for written service records, and have the vehicle independently inspected before purchase. read more

O my im just reading about all the bad reviews on where i bought my vehicle, my experience was great & the gentleman who was are salesperson was absolutely great. I truly recommend this place. The salesmen is named Richard. I just pray my experience doesn't end up with a sad story yesterday when I purchased the vehicle we were told to come back today because it did have a chipped windshield while we went back today just to have to turn around and come back. We were told to come back again on a Saturday which is an hour drive over there in an hour drive back. I just pray I do not get the runaround, but I will keep you all posted. I shouldnt of rated this dealership a 5 star just yet read more

I purchased a used 2013 Mini Cooper Countryman from this dealership in November 2024. Within weeks it began showing problems. I returned the car twice: once for an A/C concern and once for a minor light issue. On the A/C visit the relays were installed in the wrong positions; I eventually had to correct that myself. In February 2025 a certified MINI service center produced a written estimate of more than $8,000 in repairs (engine mounts, control-arm wear, oil-filter-housing leak, etc.), all far beyond normal "wear and tear" for only a few months of driving. When I sent the report to Kevin, he insisted the shop was "just trying to scare" me, accused me of neglecting the car, and demanded I pay his shop to do the work. I have a recorded phone call and supporting texts in which Kevin: * repeatedly talks over me and calls my concerns "ridiculous" * states he will not "spend a dollar at MINI" and that the problems are "on me" * calls himself "the owner--the man, the myth, the legend" when I asked to speak with a manager, then says I will "never speak to the owner" * uses dismissive or insulting language (berating me, "low-income families," etc.) instead of addressing the facts In April 2025--five months after purchase--the engine blew, leaving the car undriveable. I notified Kevin; his written reply was a single short message denying responsibility and refusing further discussion. I have kept all documentation: inspection report, service invoices, texts, and the recorded call. My goal was simply to have the pre-existing defects addressed, but I was met with unprofessional and hostile treatment. Prospective buyers should insist on an independent inspection and be aware that post-sale support here may be minimal. I would love for the actual owner, (not Kevin even though I have him recorded talking about how he's a millionaire and the owner and sells 500k cars) to actually contact me in hopes of settling this outside of litigation. read more

SCAM ALERT Purchased a used vehicle from this dealership with fake service stamps in log book. I'm process of taking them to small claims court to get my money back. BEWARE. read more

BUYER BEWARE! Rude salesman. Car unsafe to test drive because of bad tire. The pics online show stock wheels and tires but now has used aftermarket ones, one tire chewed up and unsafe to drive. read more

In late August I purchased a truck from carz are us. Unforeseen by the dealer or myself the engine in the truck was failing. shortly after my purchase the truck was constantly overheating and hardly ran. I took the truck back to the dealer and after some negotiation they agreed to make things right and replace the engine. It took some time but I picked up the truck yesterday and everything seems to be good. If you are able to... deal with Kevin or Rony both seem to be stand up guys who are passionate about there dealership and its reputation. I want to thank both of them for their help. Sincerely Brandon read more

Carz R US - Car Buyers Near Me - Mesa, Arizona

I am so amazed and thrilled by the customer care of Kevin, Rony, and Sarah. I came in looking to purchase a car for my 76 year old mother. She's normally use to mini SUV's and at the time, their inventory didn't show of anything so I basically settled for an infinity q50. The car was immaculate condition and at a very fair price. Brought the car to mom and as thankful as she was for it I could tell she just wasn't into it without saying any words. Went back to Kevin and the team and told them what was going on. Let me tell you this, the team over there did everything in the care of making and putting my mother first, and this time around I didn't just settle, we found mom an amazing 2018 Mercedes suv. I cannot thank the entire team over at Carz R Us for going above and beyond with taking care of moms needs first, and taking care of my pocket second. They're honest, hardworking, and most importantly looking to not make sales, but long last relationships with everyone that purchases through them. God bless the team! read more

It would've been higher if there weren't so many problems or if the problems were my fault and it would've been one star but they did try really hard to get me this car. But. Two days after I drove it off the lot my whole brake came off and I almost crashed getting off the freeway(they forgot to put the bolts on the brakes) and now it's two months after driving it off the lot and my transmission is done. There was also no heater, the powered seats don't work, needed an alignment, tires showing wire and left blinker didn't work. Just let us know before hand so we know what we're getting ourselves into (: I'm thankful my brother is a mechanic but soooo many problems soooo soon. Just make sure you bring someone that knows about cars or take it for a test drive. Don't make the same mistake as me!! Other than that. They were super nice and I love the car! read more

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I went to check on a car that i saw online. Called, checked if car was there. They said yes, they said come in at 5. I get there. Very busy. Guys says the car i wanted to look at blew up earlier in the day. He says go walk and see if you want any other cars. I go outside, he never meets me outside I leave. read more

At this point the way they handle follow ups makes this dealership sketch! I texted to let them know the car I just bought after driving it 2 x the check engine light is on (3 days after buying the car), need to schedule something, they said we'll get back and never did 9/20).. Then we went to auto zone and the check engine light code was from a part they stated they had before we bought it and they'd put it on, (9/20)so now you have to question if it was even put on right or at all since the code showed! So now after they "fixed" it for the third time, the check engine light is back on and guess what it's the same part (10/13) so either they have a incompetent mechanic or they're not actually installing the part and just are resetting the code! Second before we purchased the back door didn't open, they stated they'd order part, (9/24) two weeks went by and nothing, we've called/text and never get anything solid from them! They had my car from Friday (10/7) to all day Saturday and still couldn't fix the door (ordered wrong part) they said they'd have it Wednesday (10/9) and they'll mail it to us, yup you guessed it text the idiots and get the run around yet again. No part... We're waiting yet again for them to get back to us and let us know when they'll fix the parts THEY said they would!!! It's not rocket science to up hold your end of the deal or better yet get in contact with people who purchased from you!! Don't recommended them! And I'm sure they know it's illegal to sell a car that won't pass emissions. As well as selling cars I'd bet $ don't get proper inspections, went to get oil changed and was informed I had a severe oil/coolant leak that was there for months on end, that was never disclosed, so had to have it towed to Land Rover for it to be properly inspected etc.. This place needs to be shut down, I have escalated our issues to every platform I can and will be going the lawyer route next. Also highly unprofessional how they handle customer cars, I don't know if the ragged blonde hair kid is a mechanic or lot boy but he comes barreling in with my car with the music blaring and sits in the car with the music blaring as the owners watch, who does that?!? read more

They don't answer when I call. Won't respond thru car apps and website to purchase. Then when I go to look at car that was inspected before being sold to them, per the car fax. I'm told it's not available for a week as the mechanic is checking it out. After that I can't get responses from anyone at this dealership. They could improve on actually having people that care to sell cars or give solutions instead of turning people away. read more

Purchased a car from here in December, shortly after noticed many things wrong, seatbelts in backseat don't work, windshield broke from driving it because it was Installed wrong! A 2020' vehicle that bogs out when driving, like no gas is getting to engine? The speakers are blown I mean the list goes on. This cars so bad we filed bankruptcy on it, because I'm not being stuck with or paying them for this POS! This place IS JUST TRYING TO SELL CAR AND MAKE $$$..NOT TO HELP YOU! read more

dont come here they sold me a lemon! lied about the work they did charged me for maintenance ythat was never done and then told me to not come back when i called them and told them my check engine light turned back on minutes after leaving their drive way!! they offer terrible service! carz r us had my car for a week and a half never called on updates, lied about contacting my warranty, and to make matters worse they didn't fix the main problem on the vehicle and blamed me. i have only had this car 6 momths! save yourself the headache and finically distress! read more

Carz R US - Check engine light from cracked engine - Car Buyers Near Me - Mesa, Arizona

To start off, I want to extend my deepest gratitude to the Carz R Us company and the employees. Specifically Kevin, he has been the most amazing used car dealer I have ever met and been to, and I had been to a few since i was in an accident and the totaled my last vehicle. I went in and explained my situation, that I work in Phoenix and its a 30 to 45 minute drive one way to get to work, he helped me out and was just the best. The thing is the vehicle i purchased the windshield was severely cracked... well I said to him "Since the glass company you use is near to where I have to do my paper work on my last car ill just go and get it done. you guys don't need to worry, all you have to do is tell them I will be coming in." Kevin says okay, then i go to get the car the next day and he had done the windshield the night before! Fast and had me surprised! The next thing was that the check engine light came on so I call him up and say, Hey Kevin check engine light came on. He has me bring it in when I bring in the last part of my down payment. They check it out and see that theres a big problem... the turbo system went out and the metal tray that goes under the turbo and the engine is not there! So he tells me I will order the part and I will give you a loaner vehicle while we wait for the part and install it. I said great just keep me updated! Long story short Kevin and his team at Carz R Us have done a phenomenal job and have gone above and beyond on their customer service! I am definitely going to refer people to this company in the future! They made a life long customer! THANK YOU SO MUCH KEVIN!!! read more

Saw a SUV on Facebook that was very reasonably priced and messaged them about it. They gave my all the requested information ASAP. I went to view it and was also given all the details of the SUV. I told them I was in a rush and they were very accommodating to my time, they made my transaction smooth and very quick since I was on my lunch hour I returned for the SUV after work. I highly recommend them if your in the market for a reliable used car or truck they have many vehicles to choose from. read more

I strongly recommend people not to shop at Carz R Us. One of the worst decisions and deceptions ever encountered was dealing with them. Despite seeming nice, their extreme dishonesty became evident. Carz R Us is not the place to go; save yourself from these scammers and use a reputable dealer. I am currently upside down $12,500. read more

CARZ R Us is a nightmare! Shady business, terrible car quality. 4 months in, and my car's a mess. Dealer avoids calls like the plague. Beyond disappointed! Avoid at all costs. #BadExperience #ShadyBusiness read more

If you are looking to buy a used car from upstanding, honest, and genuine people, this is the used car lot to buy from. I bought my 2005 Honda crv from them, and they worked with us to give us a good price and took good care of us. The car unfortunately had some unforseen AC issues later, but they took care of it and didn't gouge us for more money like most others would. We will come back here in the future if we are in the market for another used car and would reccomend this lot to anyone we know looking for one! read more

Today, I stopped by Carz R Us to look at a Mercedes, and the first thing I saw was the check engine light on the dashboard. When I asked about it, Ron told me, "Don't worry, we'll take care of it." Just reading these reviews made me back away. When I kept asking questions, I think his friend Kev just said, "She's not gonna buy anything." Worst experience ever; this place is not friendly. Be careful. read more

By far the WORST possible place to get a car and worse experience. PLEASE DO NOT WASTE YOUR MONEY COMING HERE. I've been here twice and both times the experience was unbelievable. The first time I came I was trying to get new tires and the mechanics completely ignored me and took others that even came after me before glancing in my direction despite me coming up and trying to get their attention. The second encounter was about a year later (this year) and was trying to get a tire replaced when a mechanic told me to leave my car parked in the lane behind a car he was working on and he'll work on mine after. In the process a different customer hit my parked car and then the mechanics refused to work on my tire after because I told the girl that I would have to call the cops in order to get an accident report made. The girl was mexican as they were and began to converse in Spanish. Little did the mechanic know, I understood what he was telling her which was that she didn't have to give me any information and that she should just leave before the cops got here because she owed me nothing. I stepped in and told her that she would be in more trouble if she listened to the mechanic's advice to her, but low and behold she listened to him, withheld her information and fled the scene. From then on, none of the other mechanics there would speak to me or fix my tire which was on the opposite side of where it was hit. They proceeded to ignore me and treat me like shit despite me being really pregnant. No one offered help and I had to wait for the ambulance to arrive. Again, please don't waste your time or money on these shady people. There's a better tire shop down the street near Eastern that were really polite and helped me fix my tire. read more

Carz R US - Name of tire shop: Llantera Tropicana - Car Buyers Near Me - Mesa, Arizona

I want to let everyone know that Carz R Us sold me a bad car. Following Ron's advice, I purchased a BMW. Just like everyone in the reviews here, yup, you guessed it right--it broke down. Here is a picture of how my car abruptly stopped and broke down in the middle of the road. Now I have a "nice" car with an expensive problem. I ended up with a lemon from Carz R Us. read more

Do not buy a car from this dealer,they knowingly sell used cars with serious mechanical problems. When they are confronted they will fix the car,but charge you and you will not know if it was repaired and is safe to drive,because you will not get the proper documentation that it was repaired. read more

DONT BUY FROM HERE ITS A SCAM!! SOLD ME JUNK! Lied about everything and found out it was stolen I'm left with a mess and probably will have to get a lawyer now. read more

We just bought a 2009 Honda crv today from Carz R Us, a husband and wife business team. Had a great and satisfying shopping experience with Ronnie and his wife Sarah. Both very professional, friendly, caring, kind, courteous, and considerate. Felt treated like family, and very comfortable. The deal they found for us was just what we were looking for. We felt very well taken care, very different from the other used car lots we've visited. They truly care and want what's best for their customer. We left very satisfied and happy. Not sure about the other reviewers who posted bad experiences but ours was pleasant and delightful. If you find something you like on their website, don't hesitate to visit Carz R Us for a great deal. Talk to Ronnie and Sarah and they"ll take great care of you, like they did for us. You won't be disappointed. Thanks again Ronnie and Sarah, for taking great care of us and giving us a great deal. Keep up the great work. God Bless. Highly recommend. read more

This is a great used car dealership. Ron and Sarah made the entire process easy. I know from past experience that buying a vehicle can be painful but not the case here! My husband already knew what he wanted and Ron came over and answered all my husbands questions about the vehicle. My husband took it for a test drive and decided that he wanted to buy it. We walked into the office and were introduced to Sarah who did the financial paperwork, she was great! I highly recommend this dealership, they are awesome. Thank you Capt Ron and Sarah for a great experience!! read more

I bought a Subaru from them and was told that they had to replace a motor mount and there was nothing else wrong. Two days I went back to get drove off got down the road 1 1/2 miles and the engine and break lights came on I took it back and they had me wait for two hours for them to fix it. Try to leave a second time an the lights was back on 1/2 mile down the road. Took it back a second time and they kept the vehicle from 8/20 to 10/5/22. They threatened to charge me $25 a day if I didn't come an pickup the car. When I tried to contact them all Ron could say was we turned off the lights and there is nothing wrong with the vehicle. I go get it take it to find out that the motor mounts were repaired with duck tape, the front cover cam and oil pan is leaking. The front mount and transmission mount need to be replaced. They just want money and they are just out take money from folks. Karma will catch you trust and believe it will. THEY SHOULD BE SHUTDOWN!!!!! They get no stars but I can't post this without. read more

I just bought a 2003 mercedes c230k from this dealer 2 weeks ago. The car looked great, but when I got home I took it to a mechanic friend of mine, and what a nightmare! oil leaking into the plugs , which means it needs a new head gasket, misfiring on one of the cyl, No spare tire or jack, and the SRS light stays on. SO that means these guys buy cars at actions and DO NOT have a mechanic go through it, they just unload it from their truck and put it on their lot! Now I do realize its part my fault for not inspecting closer, but come on, have some pride and be honest, DONT SELL SHIT! I will never go back their or ever send anyone there. DONT BUY A CAR FROM THEM ....PERIOD! read more

6 months ago bought a nice looking Lexus and what a BIG MISTAKE !!!! I have been having issues since I got it . Engine sear leak, power steering leak , windows stopped working , both LT and RT CV axle had to be replaced because car was shaking when accelerating and I'm still having more issues with car not starting now have to go back in to my mechanic and get it fixed . Please whatever you do not buy any JUNK from here !!!!! They are also so rude and unprofessional !!!!!! I spoke to Ron and also still have text messages stating that they are unable to help because it was sold as is . read more

Carz R US - Car Buyers Near Me - Mesa, Arizona

UPDATE """"2days ago The engine blew because we bought the vehicle with a bad radiator and didn't know. We do not have a vehicle now and out $5000 which we bought the truck for! Stay away from this dealer he sells lemons and deceitful. We are hardworking honest people and this happens. Ron will tell you he can't do anything. We bought a 2005 Dodge Ram truck from Ron here 2 months ago and he did take care of emissions issue which we appreciate but now the truck was not running and just found out overall close to $2000 to come out of pocket for all that's wrong with it, of course we were told runs good condition. We were financed through are credit union and now have to put all this money into truck fir it to run good again. Hardship for us. Ron stayed he will take care of his customers and never sells junk. As of today have not heard back from him after leaving messages. Only want honesty integrity. So now we are reporting to our credit union not to recommend this dealer due to selling us a truck not in good condition. They did tell us if any more issues to let them know at the credit union so this dealership would not be recommended. Please do not purchase from here we are left empty handed here. Don't want anyone else experiencing this, We thought we had a good deal. Not amy read more

6 months ago bought a nice looking Lexus and what a BIG MISTAKE !!!! I have been having issues since I got it . Engine sear leak, power steering leak , windows stopped working , both LT and RT CV axle had to be replaced because car was shaking when accelerating and I'm still having more issues with car not starting now have to go back in to my mechanic and get it fixed . Please whatever you do not buy any JUNK from here !!!!! They are also so rude and unprofessional !!!!!! read more

Carz R US - DO NOT BUY FROM THIS PLACE ! **** Please read the negative reviews as the positive reviews are fake reviews from family members or friends o - Car Buyers Near Me - Mesa, Arizona

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Ron was such a big help with my car. I'm a broke college student and I was getting outrageous prices for getting a transmission replaced. Ron offered me a very fair solution and was able to get my car fixed quickly. I was thinking I was going to have to get a new car but he was able to make it happen. Ron was very good with communication and was very trust worthy. The rest of the staff was extremely helpful as well. I'm so appreciative! I definitely recommend for anyone looking for help w cars. read more

Fair prices and the staff here were so friendly, knowledgeable and accommodating! Highly recommend these guys.

If I could leave zero stars I would. I've dealt with a lot of used car dealers in my career considering I have been in the industry for several years, but I have never been treated so badly. I bought an 03 GMC SIERRA with a lot of miles so I understood getting into this vehicle there was going to be issues and I would certainly have to put money into it....HOWEVER as soon as I signed the paperwork and started the vehicle the whole dash lit up. Now keep in mind when I test drove the vehicle there were no lights present. The dealer was closing but the sales guy came over and looked at it and said to "bring it back tomorrow". I took it to my shop before taking it there so my guys could look at it and the vehicle is not even safe to drive because of the codes. I called Ron the owner and he told me that he is not even willing to look at it, and he won't be putting a dime into my repairs. This place is an absolute joke. He should have at least looked at the truck and then let me know what he can do. Save your time and money with these scam artists. Now I understand why they have such a low rating with google, yelp and the BBB. I will be contacting them. read more

Excellent customer services. Thank you Rony for helping me transport my car all the way to Chicago!!!

My girlfriend and I have been trying to get herself a car for months until we came to Carz R US . Ron & Sarah are not only great people to do business with but they're great people who care about their customers. My girlfriend has been trying to get a car for awhile and every time we would go somewhere they would tell us they will give us a call and let us know but we would never hear back from them again, it always felt like no one wanted to help us . Ron told me and my girlfriend the first day we came in that he would let us know in 2 days if she was approved for the vehicle she liked and 2 days later we get a call form Sarah saying she got her approved and wanted to help us out . She got approved by 2 banks and only one of them was offering warranty and Sarah got her the better deal . Me and my girlfriend really liked how straight up Sarah was and you could tell how much she really cared about my girlfriend getting her car . The process was also fast and simple , Ron took it for emissions the same day , and even put gas in the car for us ! Also Ron took off the extra % he charges if you want to pay debit / credit card so we only paid $1000 down instead of $1030, we really appreciate them for helping and keeping their word. They're great people . Will definitely be going back in the future ! Thank you Cars R US , Thank you Ron & Sarah ! read more

This small car dealership packs a punch...First of all #1customer services in town. Ron the owner will bend over backwards for you when you purchase your car from him. There was some little things wrong took care of it right away long time went by some of the things went wrong went back to him he took care of everything and help me with smog. Don't get me started on Richey what a dream, perfectly polite always inviting. Gracious in every way. Always willing to get you whatever you need. And then there's Kevin, the same goes for Kevin. He even volunteered to take care of my cats when I went on vacation. Come on people. What a sweet person. My mother has bought two cars from them now. In a five-year span. She had her second car for 6 months and stuff was wrong with it and they helped her with fixing everything. Even took care of this stuff on the car that they felt was not their fault, but they did it at their expense. This family-run business Works their butt off to take care of their customers. Beth read more