I stopped in today because Nordstrom Rack emailed me a $20 certificate to use within a week. This store was cluttered with a lot of merchandise. I guess that's a good thing if you're trying to find something to buy. I didn't really need anything specific, so looked at the cosmetic aisle and shoe department. I found a bunch of On shoes, which I would have been interested in. Problem is, I already have 3 extra pairs at home sitting in boxes. I looked at flip flops and ended up getting a pair of Nikes in my size. I also saw a pair of Olukai casual shoes and would have picked it up if it fit. The salesperson near the dressing room had access to inventory and told me there wasn't any in my size. That saved me a lot of time looking up and down the aisles. I left happy that I was able to find something to take home today. read more

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Not sure what to make of this place. Customer service is there only when you're able to reach an employee. Regardless of the reduced prices, I still find them to be high in my opinion. This store has a decent amount of foot traffic. They need either less articles of clothes to sell or a bigger store to put all the clothes they jam onto the racks. read more

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Extremely disappointed with Jocelyn M. customer service. She was very rude. She rang me up and I asked her if she needed my phone number since I'm a cardholder and she said "No! I wont be needing your number!!!" I was so shocked and disgusted. I didn't even say anything. Girl... I have over $100 in Notes, my credit limit is over $50K here. Do better Jocelyn or get another job if you aren't going to have good customer service skills. read more

I finally found some shoes at a good price and it was here at Nordstrom Rack. I liked the selection here. Parking was super easy in this outdoor shopping complex. read more

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A nice store to find a few bargains. The brand-name purses are located in the front of the store. with the Male clothing on your left as you walk inside the Women's Clothing is on the right side. Shoes are located at the rear of the store. The store is clean, items are neatly placed where they belong. Whenever I find a Nordstrom Rack I like to browse for good deals which you can find. What. Employees are lovely and expect different reactions if they are busy. Do recommend for anyone looking for a sale item, they do not have every name brand of clothes or other items at the N.Rack , what they do have is not bad. read more

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Found some really nice quality clothes and accessories. The customer checkout has been very pleasant!

Store is organized and has fun stuff, if you've got the time to rummage through a bunch of useless items to find the dime in the dozen. But what stood out to me the most out of this experience today was the cashier, Kristine C. Not sure if she's new, but way to take customer service to another level. Bright, bubbly, sweet yet professional. What a breath of fresh air! This location desperately needed someone like her on their roster. I will buy whatever she's selling!!! Happy early birthday, Kristine! Thanks again. read more

This relatively newer Nordstrom Rack location is fairly large, but has limited major brands to choose from, such as Calvin Klein, Tommy Bahama, Nike and many other major brands. I feel the brands they have on sale are not as popular, or not popular colors, which would sell quicker at the main Nordstrom stores. In addition, it's hard to define which areas are men's or women's clothing, as everything is packed so close together. I prefer the Pasadena Nordstrom Rack, but may be biased, as it's so close to home... read more

Nordstrom Rack - Additional 25% off! - Department Stores Near Me - El Segundo, California

I usually have great experience at Nordstrom/Nordstrom Rack but this location was disappointing. The staff seemed dismissive. At checkout, the cashier slammed his scanner on the table startling me and put my item down without saying hello or thank you. Definitely not the level of service I expect from Nordstrom. read more

This location is fairly new. The sad part is that it took over my favorite Cost Plus Imports. I don't like to shop at Nordstrom's because it's too expensive, so I shop at their Rack stores. I don't enjoy paying full price for things, and when I enter the store, I head straight to the back, to the shoes. Yes, they have a huge selection of shoes, in my size. A great selection. Again, you're not going to find shoes at Payless prices. What you will find are high end, brand name shoes at discounted prices. They also sell clothes, handbags, sunglasses, costume jewelry, etc. There's plenty of free shared strip mall parking and other fun stores to shop at. read more

Nordstrom Rack - Gucci - Department Stores Near Me - El Segundo, California

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What's up with the low rent, low life people that work at this location? The "manager" with the dyed red hair? How did she end up in this role? Was she the least competent and least customer centric member of the team? What about the others? People here are beyond unhelpful, they're rude, they're nasty and I'm not sure what their issue is. read more

*** decent Nordstrom Rack for women and kids *** ENVIRONMENT This El Segundo location is in a large shopping center near PetSmart, Ulta, Best Buy, Container Store, HomeGoods, Whole Foods, Dick's Sporting Goods, and others. SERVICE MY FAVORITE PART... The decent women's boot selection & lower prices on UGGs. NOT SO FAVORITE PART... The kid's shoes were in disarray. THE CLOTHING So, you still have to be careful about selections. Check to make sure there are no issues. That it fits. That it rings up like it should at the counter. PARKING Free in a shared lot. TIP Definitely sign up for free for the Nordy club to receive rewards. OVERALL It's not my favorite Nordstrom Rack, but it wasn't half bad. The security guard and the lady who helped me at the register were very friendly. | Goods: 4 | Service: 5 | Environment: 4 | Price: 4 | read more

Nordstrom Rack - Help... I really like Nordstrom Rack and I love boots. 1/22/21 - Department Stores Near Me - El Segundo, California

Try Macy's! The rack is Not what it used to be. Most of it is lower brand made just for the store. Deals are really not that great. Macy's has much cooler stuff and with all the discounts it's about the same price and it's first rate much cooler clothes read more

I told an employee at the store that the carpet smells like dog urine apparently the manager said they can't do anything about it since it might be the plastic sandals. So they won't basically even bother to hire someone to deep clean the carpet and just let it smell like dog urine. read more

I'm never disappointed here. I always find quality men's clothing and really like their shoe selection-- with great brands like Yoka, Merrill, Nike, and more. Even though I'm a small size, I can still find several varieties of shirts and pants in designer styles. Sometimes the lines are crazy long, so I'd recommend shopping during weekdays. Lately, they've added a bunch of seasonal knick-knack items, which I'm not fond of, since it starts to look like Home Goods (some of the items you can even find at the 99 cent store (!). Overall, I'm a brick and mortar lover, so this is a great place to come, even to window shop. read more

Excellent selection of shoes. It's a hit or miss with the women's section. You have to go often to find the best selection because they may only get in one of two pieces of that item. Sizes are a hit or miss too. Overall, this is the best Nordstrom Rack in the area. The men's section is always stocked and easy to find nice merchandise. The staff here are so friendly and helpful. I've never had a negative experience at this store. read more

Went in to make a return of a $40 garment that was bought online a week after purchase. Refused to issue the return because I could not find the email receipt. I had original packing, tracking number, etc. Made me go home so that I could look through my home computer and find the email. Returned to the store for the return. Took over an hour. Do not recommend and it is not true that they make returns easy. Avoid. 0% customer service. read more

Update: I really want to give this location a chance but worst experience with employees and coming from management! I'm a Nordy club member & card holder, I shop a lot (trust me) especially Nordstrom Rack. Not only this place is so bland, boring and now uppity employees. Guess they're not part of the famous Nordstroms customer service! The manager even said I should go to the Torrance location! The nerve!! Oh don't you worry, I do shop at the Torrance location because they're jolly employees not the gloomed El Segundo Rack! This place should shut down since their employees don't want to work. What a joke!! read more

Nordstrom Rack - That's management for yah. Joke! - Department Stores Near Me - El Segundo, California

This N.R is a disgrace. There isn't any good merchandise here EVER! The store is small. The employees will rip you off. They do not allow you to exchange anything. You have to return the item first and that's when they rip you off!! They will claim to put a balance on a card when there is no balance on it. Check the balance on the card before you leave!!! I returned a $52 watch to the store and in return I received what should have been a $21 gift card. $52!!!!! Seriously!!! The other day I tried to exchange something for items that I was purchasing at their store and I was told they don't allow exchanges. I said, "since when?" I had actually exchange that item the day before at the South Bay Nordstrom Rack. Complete bs! They don't allow exchanges because they just want to rip you off and you never get your refund when you return an item. Stay as far as you can away from the store! I will be filing a claim with the Better Business Bureau immediately. read more

I discovered this gem of a store earlier in 2021 when I realized LA was reopening and I needed "going out" clothes. I gleefully discovered that the El Segundo location had quite an expansive selection, all organized accordingly by designer, size and color. I am ashamed to admit that for a period of time, I frequented the store on a weekly basis as their selection frequently changed with the influx of merchandise. I visited the store yesterday, and there were rows and rows of additional racks for their end of the year merchandise. I have visited a few other Rack locations and El Segundo, by far, has the best selection for those with refined tastes. To boot, their staff is incredibly helpful and polite. The ES Rack is truly my guilty indulgence. read more

Nice selection but the staff can be nicer. When trying on shoes the lady was rushing us a lot and cleaning up all the boxes despite us asking her to leave them since we were not done deciding on our choice. read more

I just left this store and service was terrible. I got in line (there were no other shoppers in line) and im waiting for the check out girls to finish a conversation in the corner. Their talking about other co-workers and the one in the picture was still complaining to the other girl that she was ready to go home as she was checking my items out. Not only is that rude but so unprofessional. According to my receipt her name is stephanie read more

Nordstrom Rack - Unhelpful Nordstrom's rack employee - Department Stores Near Me - El Segundo, California

This location might not have the best selection compared to other Nordstrom Racks, but I was happy to come here to return an item that I bought online. The return was processed quickly. Customer service at the door and at the register were polite and friendly. Glad to have the convenience of this location. read more

Management on duty was rude, and unwilling to honor my return; until I pulled out my phone and recited the return policy to them. Then she proceeded to overly examine the bottom of the shoes I was returning, even though the stickers were properly intact, and zero signs of wear..... Rude and treated as if I was doing something illegal.... I believe her name is Montoya.... The other supervisor was no help either, and didn't want to honor the return policy. read more

I had an online order shipped there recently and I went there to pick it up just to be told that the ordered was returned back to the warehouse without informing me. It was returned before the date given on the email(4days before).I couldn't get an explanation from management on why this happen, such poor customer service. All they did was communicate through the walkie talkie, again horrible customer service. There was no sense of urgency on behalf of the team at Nordstrom rack in el segundo. read more

Stopped in with my mother to do some shopping this past Friday afternoon. We had a little trouble at checkout trying to secure the rewards points for her account (apparently a phone number issue later sorted out). Alex was stationed at the next (customer service) window and stepped in. He was very helpful and professionally resolved the issue on the spot. Please pass along our thanks to him and the person(s) who hired him. Happy Holidays. read more

Considering this NR is adjacent to one of the wealthiest beach cities in Southern California, you would think they would have higher-end apparel. I was really surprised at the limited stock and quality of the clothes. On a side note, I bought a few of their inexpensive Madewell brand t-shirts and every single one of them came out of the dryer with holes after the first wash. I didn't expect them to last forever but I certainly didn't expect them to be a one and done. read more

Sweetest service! Brought several items to the changing rooms & the lady at the back complimented my baby bump & offered the largest changing room. Have never felt more cared for while shopping for clothes! read more

I rate it zero but it's not possible I rate it 1 because I had something in my cart and they took it I had a Coker and rings and went to check out and it wasn't there read more

I was excited about the opening of this store until I visited over the weekend. The overall quality of merchandise in the store in not typical of Nordstroms rack like Costa Mesa or on 3rd and La Cienega. The quality of most clothing is lacking and similar to low budget retail stores . Also, I was detained at the door and my items scanned for "anti- theft devices". This was apparently random and something I had never experienced leaving a clothing store. Is the area going down or is this Nordstrom's new profiling practice?!! read more

I am a loyal Rack client after my beloved Loehmanns closed. The rumor was the new El Segundo store would have more upscale designer wear for the South Bay client. Boy was I disappointed!!! The opening day was a festive event but no where near as fun as the one that opened downtown LA a few years. The inventory is lacking, the store is very small compared the the Redondo Beach store. I went back to the Redondo store today and had a party, so much more beautiful inventory. I may check back occasionally but they didn't even have the basics that I wear. read more

I've been coming to this location since they opened. I have never felt the need to write a review, but today Donnie helped me I was impressed by his astonishing customer service. His great sense of humor and work ethic was just what I needed today. I work in retail and I wish I had employees like him, you are very lucky to have him. I look forward to my next visit! Thank you Donnie you ROCK! read more

This is fun ! Found lots of cool items that i didnt expect to find but i did so i got them! So much to look through -- itfelt warm in there so i didnt stay long i felt too hot and not comfortable to keep digging through things . read more

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The manager (Michelle) was very unprofessional, inattentive to customers, and not helpful. She didn't assist me what so ever and consistently looked around. She talked down on the employees in an unprofessional way. I did not approve of this behavior as she is a supervisor and walked out without buying anything. I will not be returning due to the lack of customer service from the manager whom is supposed to ensure her store and customers are content. If I were able to give no stars I would. My shopping experience was very distasteful. read more

This Nordstrom rack is brand new! Everything is well stocked and today is the first day they opened. I am excited they have a location in this area, it's been a nice experience here. Management trained the staff well because everyone that I've asked a question to has been extremely helpful.In the women's section, it is pretty full, including the clearance! Pretty small selection of men's ties and accessories but it's really nice and organized l. It's a bit on the smaller side, but it's definitely bigger than the one in Culver City and maybe about the same size as the one in Redondo Beach Southbay. Need more quality items and a bit more sales. read more

What's the point in having a separate return area if they make you wait in the regular line with everyone checking out?! 4 employees at registers and one of them really can't work that area?? Blech. read more

Went in to make a payment on my Nordstrom card. Esmaralda failed to greet my daughter and I. She was so busy chatting about how to pronounce the managers name, that she had to ask what I was there for twice.!! After the transaction I said "Thank you(as she handed me my receipt) and to have a good day".... Esmaralda DID NOT RESPOND.!! What a terrible experience.! I guess interrupting her check stand chatter did not sit well with her.! read more

Their prices are higher compared to other Nordstrom Rack locations . same stuff, with same pattern exactly same color. And when I showed my receipt of previous purchase (couple of days ago ) from another location and also I showed them the website price they declined to price match and correct their mistake so I returned everything. please make sure you double check the prices with website. read more

Great and immediate customer service!! Easy returns, easy check out. Love this store.

Amazing Customer service thanks (Cashier) Jessica for your patients. Totally recommend this location it's quite, clean and organized.