Madeline made my experience fun and memorable. She was very down to earth and made it feel like I was shopping with a friend! She is especially knowledgeable about ALO accessories, specifically sunglasses! read more

I went into Alo Yoga today, and for the most part, my shopping experience was pleasant... until I got to checkout. Now this is a pretty expensive store for yoga gear, so I walked in expecting a certain level of professionalism and a pleasant experience from start to finish. The cashier, though, had that kind of energy where she was both rude and nice at the same time--if that even makes sense. It was like, polite on the surface, but underneath it felt like, "Ugh... really?" I asked a few simple questions and she seemed a bit annoyed, and when I asked for tissue paper, she gave it to me--but the way she put it in the bag? You could feel the attitude behind it. It's funny how one small interaction at the end can shift the whole experience. When you're paying premium prices, you expect a premium experience--and that part just didn't match. read more

I came here first thing in the morning to do some Christmas shopping and absolutely loved my experience. The store is stocked with so many cute items that I ended up spending more than I planned...in the best way possible. The staff member who helped me, Liliana, was incredible. She truly went above and beyond to make sure I had everything I needed and that my experience was enjoyable. She even addressed me by my first name, which made the experience feel personal and welcoming. She was so friendly and attentive, and I'm honestly glad she helped me because I probably wouldn't have walked out with all the amazing items I picked up for myself and for Christmas gifts. Such a great shopping experience from start to finish! read more

Alo - Men's Clothing Near Me - Manhattan Beach, California

My Experience with Alo Yoga's Rewards Program and Customer Service I have been a loyal Alo Yoga customer for years and have spent a significant amount of money supporting this brand. Throughout that time, I participated in their rewards program with the understanding that my purchases would allow me to earn points that could later be redeemed for rewards. For several months, I repeatedly checked the rewards section to use the points I had earned, but there were never any meaningful rewards available. I have screenshots documenting that I consistently checked and found no available options. When I contacted customer service, I explained that my concern was not about receiving a discount or a special offer. The issue is that these were rewards I earned through my own purchases and loyalty to the company. I was not asking for a favor or compensation -- I was asking for access to the benefits I earned. Unfortunately, my experience with customer service was extremely disappointing. Instead of addressing the lack of availability and the customer experience issue, I repeatedly received responses referring to terms and conditions and was offered a discount code. A 10% discount does not reflect the value of the purchases and loyalty I have provided over the years, nor does it resolve the issue. I believe customers should be able to trust that loyalty programs provide real and accessible benefits. My concern is the lack of transparency and the feeling that the rewards program was promoted without a realistic opportunity for customers to use the points they earned. After this experience, I no longer feel comfortable supporting the brand. I am sharing my experience so other customers can be aware of what happened and make informed decisions. I hope Alo Yoga takes customer feedback seriously and improves the transparency and accessibility of its rewards program. read more

I'd give a negative rating if I could. Customer service skills no matter who walks in. Very disappointing in the team of ladies who worked in the store today June10th around 12ish. A group of 4 ladies standing around in a huddle giving "mean girl" energy. No one in the store attended to my daughter or asked if she needed help. So sad to see and experience as a consumer in this high inflated economy.. To the young lady in the back of the store near the dressing room who finally asked how could she help and what she needed. Thank you!! read more

Absolutely love shopping at this beautiful store! The environment is airy and bright, the clothes are beautifully merchandised, and the staff are super helpful and fun! I highly recommend shopping here. The clothes are on trend and stylish, and though pricey- always fits nicely and lasts! read more

Communication is very important. Especially when spending money on fine clothing. The staff was very limited on the English language. Causing me to have to repeat myself multiple times just to find an online order??? Won't be coming back! read more

I've always had super pleasant experiences at this Alo shop ! The staff are always warm and kind to me. They are also super happy to help with styling and pulling items that I didn't know existed but would like !! If something doesn't workout, doing returns here is also pretty easy. read more

I was in the Manhattan Beach store today and found so many things that I loved. The staff was incredibly friendly and nice and welcoming to me (and my pup!) I had two people helping me and both were happily showing me the beautiful fall green color collection. At one point, I even mentioned that I loved a cream sweater but wished it was not cropped. The sales associate helping me (possibly the manager) said, "We really take suggestions to heart." I guess several customers wished the same thing about the length. The selection at this store was great and the store was very clean and well-organized. I think ALO's prices are on par with any of the upscale athletic wear companies and I love that they always have something new. I usually shop in the Beverly Hills store but am happy to go to Manhattan beach to shop here! read more

Good quality clothing! Great customer service. Bought my sister her birthday present from here and they helped me out a lot. It is a bit over priced tho! read more

Alo - In store - Men's Clothing Near Me - Manhattan Beach, California

I got to see a manager in "action" a couple of days ago and I can say confidently after seeing how the manager handled the persons "concerns " most of the bad reviews are more than likely from entitled people who don't know common sense , never worked in retail, or feel entitled to favors because they were never told no I really love my community village and my family loves this store. I really think the service has upgraded since the beginning of last year. read more

Went on a Saturday and was ready for all that "rudeness", but alas! I was greeted by Andrea who grabbed ALL THE PANTS for me. I love pants. And they have the long ones! Everyone was really nice and efficient. I gotta give props to Kyla at the dressing room too. She's hilarious and kept me company as I tried on a million things. One star off just cuz this shit is EXPENSIVE, (and the Kardashians are gross and affiliated somehow... ew). But again, long pants for long legs and by far, one of the most flattering athleisure brands out there. Stupes. Thanks for making my one splurge this year fun, gang! read more

This was my first time in this store and it was such an amazing experience. The service was exceptional. I can't wait to come back!

Alo is one of the first stores we stopped at. I got my girlfriend and I some comfy coats and shoes. They have nice men and women's clothing. They also have sports and yoga wear too. I have not taken a yoga class tho. But we found some gear we liked, and the service was good here too. We will visit again. read more

I just love this place I'm here every week the staff phenomenal, they are all knowledgeable!!!

Do not shop this location. The reviews are indeed true, poor very poor customer service. I have an online order and called the store for over an hour no answer. I even called the customer service line and was told me it's my responsibility to call the store not them. Finally I got a hold of someone and explained that I couldn't pick up my order as I was terribly sick but I'll be there first thing in the morning. He was very dry and said no that couldn't be done. After explaining myself a second time he finally says he'll see what can be done. Hopefully my order will still be there in the morning. I will NEVER SHOP THIS BRAND AGAIN. read more

Hard working, friendly and welcoming staffs!! They all frequently checked on me and asked if I needed assistance. A lot of them were multitasking. Somehow there was a mix up with my online order, they kept apologizing for the wait, but it ultimately got fixed! The crew that closed on 11/01/25 were amazing - Thank you! read more

Horrible service at this location all the time. I've came multiple times for pick up orders and they could never get it right. They find only part of my order. I come here because it's local but honestly will start driving to Del amp or Century city from now on. I been waiting 15 min because they simply can't find my 2 nd order. Maybe they should organize better. read more

It's actually ZERO star! Attention ALO HR and corporate! Assistant manager Hugo and assistant manager Maria do not know how to do simple cashier tasks there at Alo Manhattan beach! Hugo messed up my returns where the refunds I was supposed to get did not register in the system therefore Alo did not release my refund! Maria tries to cover up and defend Hugo's incompetence. I need their HR and upper management to deal with these employees' incompetence to say the least. They represent Alo and their behavior is a shame to the reputation of ALO. These 2 never tried to help fix the issue they created and were very rude when asked how these happened which caused severe waste of time and upset to the customer read more

The service was completely unprofessional, we went to pick up an order and we were waiting for a while. The first person that helped us, she was nice and assisted us right away. But we just kept waiting. Then another person approached us, and we asked to find our order, waited for a while. She then proceeded to go and say hello to her friends that had entered the store, chatted with them, then finally remembered we were still waiting for our order. Went back to look for it, and finally after 30 minutes she brought our order out. We actually had a reservation somewhere else we were late for. Completely not okay, and unprofessional. I've gone to several other Alo stores and not had any issues. read more

If I could rate this a -0 I would, the sales associate that I assume is the "greeter" either you don't like Black people or you don't think that a black person can afford the items in the store. I didn't even shop for anything because you would've thought my name was Casper. I was not acknowledged once by the four sales associates I saw in the store, and the greeter acknowledged every person entering an exit in the store besides me and stared at me at least three times, but did not utter a word to me. This is really sad that you would judge somebody on their skin color and not even acknowledge them for entering the store that you work in, you guys need to do better with whom you're hiring because it's truly rude and disrespectful that you can't even have a pleasant shopping experience because no one in the store will greet you because you're the only black person in the store. This is ridiculous, and I suggest that the HR representatives of this organization trained the people that they're hiring. I will never purchase anything from this company solely based off of this interaction I had today. read more

I visited the Alo store today, November 14th, at 11:30 am, excited to purchase a set I'd been eyeing. At the entrance, I asked the associate (wearing an Alo pleated skirt) if they had the matching top for a skirt I found on display. She mentioned it could be in the back but, as I was in a rush, I told her I'd return later. When I came back around 1:15pm, I saw her again and asked if she could find the top in the back. Without checking, she quickly replied, "No, we don't have it." This felt dismissive, especially since the store wasn't busy. At checkout, I asked another associate if they had the top, and she promptly found one in the back, allowing me to complete the set I wanted. I left feeling disappointed. The first associate seemed uninterested in offering assistance, which put a damper on the experience in such a beautiful location. I hope the store management sees this and considers reinforcing the importance of consistent, attentive service across all team members. read more

Worse service ever! They are basically all walking around pretending they are working. Feel bad for the company for paying these employees.

Not very helpful here, I had to keep asking for a manager. I will go to another location for faster service.

Customer Service is SUPERB, in addition to being so helpful, they do a marvelous job at gift wrapping for a Special Occasion. There attention to detail is phenomenal Drea is The Best read more

Assistant Manager Maria helped me select a handful of gifts tailored to my desires shared with her. She was very helpful and attentive to the details that I provided her which made my experience amazing. Associates were also very welcoming and helpful with their service, consistently checking up on me. Great store, will be shopping here more! read more

This location is a solid OK. Upon walking in I was greeted and that was nice. The sales associate showed me a cute pair of pants to try on so I was HYPE! However, after being sent to the fitting room someone came to check on me and ask how things were going almost right after I closed the fitting room door (I was putting my bag down and hadn't even taken my own pants off). I don't know if this is the same girl who helped me at the front or what but it was so weird lol Overall, I felt uncomfortable here (maybe from the fitting room thing ) and probably will shop online if I do end up getting the pants I tried on earlier. read more

Staff seem to be only interested in talking with each other. Had to leave the dressing room multiple times to get different sizes. Totally uninterested in helping customers. read more

Very disappointing experience. I went in today to possibly make a purchase... the fact I walked circles throughout that store twice. Wearing ALO! And not one employee said a word to me! I literally ended up chasing one person down to ask a question, and they were so lackluster! I'll stick to the app..... read more

I really want to like this store but their customer service and support are awful. The rep was trying to charge a customer for her items while discussing my return issue with me. I had to tell her can you focus on one customer at a time the other lady deserves your time. Unfortunately, she didn't like me very much after and didn't want to honor my return. read more

I would give this place 0 stars if I could The staff is extremely rude and disrespectful. They don't even bother to acknowledge you or show basic courtesy. It's like they couldn't care less if you're there. Completely unprofessional and disappointing. read more

Not sure what's wrong with this place but it has the most rude people working there, bad customer service, walked in and there was like 4 employees who's just walked by and didn't even greet or acknowledge me. Didn't ask if I needed help or anything, they seemed to be mad with each other as well. I went for an online pick up and they didnt even go check for the item until I went up to the manager letting them know I have been waiting for more than 15 minutes. 0/10 experience, Glendale or any other place is way better. read more

Want to start off by saying this Alo Store is AWESOME! 5/5 recommend Was chasing down a crew neck for my wife and it led me here! I called the store and Brittany was an an absolute gem! She was patient on the phone and 1) found the item, 2) worked with me in getting it purchased and then worked with me again in getting all my information correct to be able to ship to me. I am extremely happy with this experience and can't wait to get the crewneck and when I'm in the area definitely going to swing by. read more

I couldn't every say they had the worst "service." They didn't even acknowledge me walking in the store. The two girls just talked to themselves. The guy behind the register was talking to the manager who had his back to me the whole time. What a waste of time looking for gifts here. read more

The guy in front (late 20s-early 30s, skinny) and I presume to be the manager, is extremely annoying and overly pushy, almost to the point where it just seems overly sales-y. I just wanted to browse and look around, and he would not stop pushing those Alo shoes, "recovery shoes", that btw are not that comfortable and don't last. He just seems overly fake and like he's compensating too hard and it rubs me the wrong way. I feel bad for the employees who have to deal with him. Def gives me red flags read more

I had a very disappointing experience yesterday during my visit. The staff was extremely rude, especially the person in charge of the changing room. From the moment I walked in, she made me feel uncomfortable, didn't offer any assistance, and had a noticeably poor attitude. Because of how I was treated, I decided not to make any purchases and left everything I intended to buy behind. This kind of customer service is unacceptable and made me feel very unwelcomed. read more

I don't know why the workers are so stuck up. I went to buy clothes for a trip but came in my messy work shirt and no one helped me. The workers just looked and did not talk to me until I asked about available sizes. When I said the extra small was baggy on me the lady gave me a judgmental look, and wasn't super helpful. Coming from someone that works in customer service, it isn't that hard to be nice and offer help. read more

Gunner greeted me as I walked in and was super friendly, helpful and awesome! He asked if I was looking for anything specific and also looked for sizes when I showed him what I was looking for. I was able to purchase a new vest that matches my outfit. Everyone in the store location was so nice, the employees on the floor, in the dressing room and at check out. There was also no line and everything in the store was spotless and perfectly organized so it was easy to find what I wanted, so thank you for everything ! read more

Maylissa??? I don't know how she spells it but she is very unprofessional, rude and gave bad service. I asked her to help me find an alo soft baby tee in a size large and she proceeded to say that I would need to find another store. I again asked for several items to which she said they would be "in the back" but then ignored me for the rest of the experience. I was not helped by most of the staff but her rude attitude made my trip to this location the most unpleasant. The only reason I gave two stars is because another sales associate did eventually help me and guided me to a fitting room. read more

I visited the store today to exchange a sweater I had purchased in the wrong size, and my experience with Andrea, the manager, was extremely disappointing. She was rude and initially refused to take the sweater back. When she finally agreed, she made a disgusted face, which felt incredibly disrespectful. After she handed me the correct size, I proceeded to pay, only to witness her discussing the situation with another employee in a very unprofessional manner. This behavior is unacceptable, especially for someone in a managerial position at a store like Alo. read more