This is our go-to Nordstrom. My family and I have been coming here for years, and the staff is always super friendly and welcoming. It really feels like they genuinely care about helping you, not just trying to make a sale. I'm not even sure if they work on commission lol, but the service always feels very sincere. I also love shopping at Nordstrom because everything is so organized, which makes the whole experience enjoyable and easy to shop. I feel like I always find something new and cool every time I come here. Definitely one of my favorite places to shop! read more

Went in to go check out a few Byredo and Jo Malone colognes and left disappointed. The varieties offered at this location was limited and not all sales associates were knowledgeable about their own brand products. How sad and disappointing! I appreciated the Byredo rep for making a take home sample to try on the fragrance prior to purchasing them. Unless I am in a pinch or a hurry to get some fragrance refills, I don't think I will be returning. read more

I had been looking for something and found it there. I wanted to buy it. The sals lady was really pushy and frantic. Didn't really seem genuine. She got even more frantic when I asked about the free gifts because online it came with two. After the whole experience o will probably not be buying there again. read more

Came here solo looking to see whether or not it was true. By that I mean I had heard that there were a few actual sewing machines that were kept in a rather obscure area that conveniently also how's the sales and clearance section! And guess what? As surely as the pictures will attest, here they were! If I had time I would have asked a worker or event manager about the sewing machines and whether or not they are just props, or actually used. In any case, ran into DJ NOVASOUL who was spinning Cool cuts to the enjoyment of the patrons, particularly those who had to endure a pretty long line for the event here itself. This Nordstrom's along with the one in the Grove are two top tier destinations and provide great overall customer service experiences, as well as the optics. As for your wallet, purse, or bank account, well... that might be another story. Lol read more

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I went there to make two returns. One return was supposed to be credited to a gift card, but their seasonal help kept telling me it was to be credited to my Nordstroms VISA. WRONG!!! I asked for a manager. The sales clerk was WRONG and I proved I was right! My advice, stand your ground and know the correct procedures. Holiday clerks don't know the process. read more

I love this mall. Nostalgic. Went here for Santa Pics. Love that it's always in the same place. Clean. Lots of parking and I feel safe. Lots of stores to shop at. Lots of food choices read more

I was there dealing with 2 departments. Ms Rumi in the shoe department helped my daughter Inlaw with her purchase, and was a delight to work with. Next was the infant department we had pleasure of working with Ms Sara. She helped us with items for our new granddaughter who is now 5 months old. Both were very happy and helpful with our purchases. Great employees read more

Out of all the Nordstroms I've been to, this one is by far my favorite. I think it's one of the newer ones out there and it's at the Del Amo Fashion Center which means FREE and PLENTIFUL PARKING! Don't have to rush when you shop and worry about getting charged $$$ compared to the other LA locations. Plus you can shop around at other stores and find something to eat afterwards. They always play good music and has a great vibe. But what's outstanding at this location, is the customer service. They are friendly and eager to help you out. Makes a big difference when you are shopping for pricier things. read more

I wanted to share feedback about my recent visit to the Nordstrom BOPIS. I was acknowledged by one employee who let me know I would be helped, so I believed I was standing in the correct place. A different employee then came over and asked who was next. When I told her it was me, she responded with a rude comment, saying she wouldn't know who was next if I wasn't standing in line. I was caught off guard by this, especially since I don't shop here regularly and wasn't aware of where I was supposed to stand. Although she was pleasant afterward, the initial comment left a negative impression and ultimately impacted my experience. There definitely could've been a better way of explaining where the line started without being rude. read more

This is specifically a review for the handbag department. There were about 4 employees there and not one offered my sister help. My sister was excited and wanted to treat herself to a designer bag and because she was so distracted looking at the bags and trying them on her body, she didn't even realize that the customer service was so shiiity. I would look over at the employees and I know they saw us there, making themselves look busy but they were mingling amongst themselves. They weren't with other customers so it's not like they couldn't take one second to offer help. I told my sister said maybe we should look for her bag at another store since the employees didn't care to make a sale... at least not to people that look like us (brown ). Oh well. read more

Just had an amazing customer experience with Jennifer L in the sunglasses department. She went above and beyond to help me with a problem I had with a previously purchased pair. Truly so grateful and will be coming back to this Nordstrom for any future purchases. read more

I went to see the Longchamp store in Nordstroms at the Del Amo fashion mall, it was interesting definitely small than I expected it was a wall and three fixtures the accessories were nice, there was no sales associate working the concession area to answer questions which was unfortunate, as you can see from the images when I was browsing the shop-- there was a girl working the handbag area that wasn't very attentive or friendly enough to say hi , so I just browsed and took some images to share my experience. read more

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I am very disappointed in the tailor servicing the men's suits department. I ordered a custom suit. It needed a slight alteration to the sleeves and larger adjustment to the slacks for length when it came in. I picked up the suit a week later and traveled straight to an event. When I put the suit on, although the chalk and pins from the fitting were gone, neither the sleeves or slacks had been adjusted. I was totally self conscious wearing the slacks as they were too short. I recently took the suit back along with another suit coat that they had done before to get them both adjusted. While correcting the previous suit coat, it was noticed by the tailor that the sleeves were cut to different lengths. No wonder I was always fidgeting with the sleeves trying to get the cuffs to display properly! I bought this suit from Nordstrom and they did the tailoring. Yet, the sleeves were cut to different lengths! Anyway, they asked when I needed them back and I deferred to them to give me a date. So, I head down to the store and text my salesman, who is great, to say I'm on my way down on the promised date. He texts back and says he'll have them waiting for me. I get two thirds of the way to the store while driving through weekend traffic and I get a text saying they aren't ready. The tailor gave me the promise date! Yet, ten days later I take the time out of my busy schedule to spend the time to head down there and I'm told the tailors have not touched my suits? I just wasted over an hour of my time attempting to pick my suits on the promised day. In closing, over the years, I have found everyone in the sales department, especially John, to be great. However, the tailoring department is completely unreliable! The sad part is that I have another custom suit I ordered that is due to arrive within a few weeks. I am NOT looking forward to dealing with them again. Even though I really like the sales staff and the quality and wide selection, because of my experience with the tailors, I doubt that I will ever buy another suit from this store... read more

I love this Nordstrom! I'm shocked to find an average less than 5 stars upon visiting this page. I recently stopped in for some fall/winter boots. The woman who helped me was super attentive, friendly, and provided great suggestions. I frequent the beauty and shoe departments here the most. However, they also have an outstanding selection of women's clothing - both formal, business and casual. Their baby and kid section is top tier! Great and easy parking structure, gorgeous store, friendly employees, and quality items! I love this Nordstrom. read more

Nordstrom Del Amo Fashion Center - Department Stores Near Me - Torrance, California

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EVERYTHING GREAT STORE ********** Employees are so well trained in each department Store isn't messy Bathrooms clean read more

I enjoy visiting the mall, but I've noticed that Nordstrom's customer service isn't as strong as it once was. It might be beneficial for them to take a closer look at their hiring practices. read more

This review is for my recent experience with Farzad and I must say he was professional from start to finish with my exchange. I had a defective item and he of course apologized and got right to the exchange, while I waited I tried on a couple of perfumes and one of them made me itch and turn red, he quickly grabbed me some alcohol after noticing this and went right back to the return without ever missing a beat. Farzad's professionalism and extra attention to detail when handling customers is the reason I'll be frequenting this location more often. Thank you Farzad and I hope Nordstrom recognizes and rewards all your good work! :-) read more

The good: I bought ten pairs of nude heels online for wide feet for an upcoming wedding (mostly from Macy's) and none fit. I decided to go into Nordstrom and found the perfect pair of comfy nude heels with Velcro straps that were both comfy and trendy. I also got doc marten mule suede slip ons that were also great for wide feet. I was surprised it was comfy right off the bat and didn't require breaking in. They were $110. I got $10 off because I had a $10 note on my Nordstrom credit card. The bad: My email address is wrong with the Nordstrom card but every time they ask at the cash register to confirm your email address I've been told I can't change it there and must do it online even though the machine is asking me to answer yes or no if my email address is correct. The interesting: I found my heels on the sale rack for $50 but then saw it on the regular display for $75. Apparently, it was temporarily marked down for two weeks for their anniversary sale but put back to their full price. Luckily, they honored the sale price for me because the sticker said it was $50 on the box. read more

Nordstrom Del Amo Fashion Center - Found my perfect heel - Department Stores Near Me - Torrance, California

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I came to Nordstrom Del Amo today to specifically to purchase a Longchamp bag, and the customer service was extremely disappointing and upsetting. The sales associate was on her phone the entire time while I looked around and didn't bother to greet me until I approached her for help. Even then, she didn't look up from her phone and, in a rude tone, simply said the item was out of stock. There was no effort to check availability, offer alternatives, or let me know if/when it would be restocked. The lack of professionalism left such a bad impression that I walked out. It felt like apparently longchamp sales associates here get paid to be on their phones instead of assisting customers. Definitely not the Nordstrom experience I expected. read more

Sale sections are my weakness, and this one was no different. Thankfully, they didn't have the brands that I was eyeing, but they had a few other discounted pieces that were nice! Between the 7 pieces that I picked out, I was surprised with how proactive staff were in leading me into a fitting room, and I was even able to have three pieces held until the end of day. When I returned, I was able to pay and leave with them in hand - yay! Unfortunately for the sake of my wallet, I might be back... read more

I have been purchasing and exchanging items at Nordstrom for 30 years and have always been very satisfied with the service and quality of products I have received. I came in to return an unused item with all of the tags attached. I did not have a receipt or phone number because it was a gift I received. I wasn't expecting a refund, perhaps a partial credit. I relayed this to the saleswoman at the men's accessory counter. She didn't even scan the tag. She said that she could not process the return without an order number. So I went upstairs to the women's department and relayed the same info, and the helpful and courteous saleswoman processed my return. read more

Alonzo was extremely helpful today with selecting a suit for my husband. He was patient, made excellent suggestions and knew his stuff!!! I could tell he'd been doing this a long time. He's definitely an asset to Nordstrom and i can't wait to see the suit after the alterations are made. Thank you for the excellent service! read more

Nordstrom Del Amo Fashion Center - Hubby trying on his suit with Alonzo looking on. - Department Stores Near Me - Torrance, California

I went to the Dior counter to get another foundation since Sephora was sold out (blessing in disguise) Jo approached me and asked me what I was looking for and I told her 4wo matte foundation and just with a quick glance she matched me to another shade and had me sit down to show me the difference and the match was perfect! Literally looked like I had nothing on and made my skin look amazing and actually matched my neck! I was impressed how she quickly matched me and knew the original shade was too yellow for me lol highly recommend and I will definitely be going back to her for my future purchases! read more

Nordstrom is one of my fav stores to shop. Sometimes my experiences at Nordstrom can be hit or miss (mostly hits) but today was definitely a win, so much, that I felt it was necessary to update my review. The service that I received today was next level - the person who was helping me was super friendly, helpful, efficient and everything was just a breeze. Her attitude and presence were very welcoming and positive - it def made my experience better. Friendly people make me SO happy. On my way out, another employee asked if I needed help (which I appreciated greatly) and thought it was super sweet ... it's those little things that just make all the difference!!! I was struggling/ carrying a lot so that was very kind of that employee to offer. I was trying to hold everything plus my latte (which was important, lol).... And that offer just made my day. I didn't take the offer, but I appreciated it so, so much! read more

I have only been inside of Nordstroms twice in the past, and purchased items only once. I am EXTREMELY impressed with the sales staff especially in the Kids World shoe department. The ladies there do know shoes very well. They're friendly and very attentive to customers needs. I bought some shoes for my granddaughter and they were so good with her!! Special people! Not only did my experience there go well but I also got my wife some shoes and the staff was great! I have purchased some running shoes and dress loafers and have another pair on order. I could buy anywhere else but the sales staff and customer service set Nordstroms apart. I also noted the cleanliness of the store and fixtures are inviting and fun. No other store compares! I am a loyal Nordstroms shopper now and all based on the excellent service and knowledge of the sales staff!! read more

Nordstrom Del Amo Fashion Center - Cole Hann Carnegie Loafers. Excellent shoes! - Department Stores Near Me - Torrance, California

Angel from the TBD Department is an extremely skilled stylist and was very attentive.

I'm very pleased and happy with my purchase and thank you to Rita , sales in the dress department. She was very helpful and went out of her way to attend to myself and my daughter. Highly recommend Rita. read more

High prices.$95. for a regular tshirt but really pretty things. Worth going if you're looking for something special.

A classy experience today with Rosa E. introducing me to everything Jo Malone fragrances. Thank you for being so patient with me and really helping me understand each scent profile. Never once did I feel rushed and your level of customer service was beyond anything I'd ever receive in Century City. Thanks for making my day, I'll be back for sure, thanks to your kindness. read more

Nordstrom Del Amo Fashion Center - Department Stores Near Me - Torrance, California

From FASHION to FOOD- This Nordstrom store is a shoppers dream and a foodie's happy place!! I love coming here. I experienced their 1 on 1 fashion expert (Shot out to Myla for helping my Teen daughter)!! Bazille the Restaurant located in the storeis a hidden gem too. read more

I typically don't enjoy shopping and not sure that visiting Nordstrom often is high on my list of things to do, however when it comes to selection and quality products, Nordstrom is my "go-to". Service is mostly decent in my experience. I'm not sure how the salespeople are paid or incentivized, so unsure how that factors in but they genuinely seem like they want to help. In my experience, Nordstrom is unrivaled in the department store category (and their online presence is excellent.) 5 stars read more

Sometimes I get workers who are snobby and sometimes they treat you kindly. One time I was shopping with my dad and I picked out a coat. I went to ask a cashier a question, and I said, "Awesome, I'll take it, I'll just be right back" cuz I wanted to tell my dad I'm gonna buy it. She responded with "oh got to go get daddy's money?" I was shocked, terrible woman I will never forget her. BUT sometimes you get sweet and patient people. Today I got off work late and I rushed in to make a return. I ended up being one of those people that I hate when they come in last minute because I've been on that side of retail. Quetzaly was SUPER nice and patient and didn't make me feel bad. Thank you for treating me well even tho i came right before closing! read more

Got my daughter make up done and she loved it . We will def be back again for another special occasion

Came in to Nordstrom with my partner who was so excited to buy his first pair of On cloud shoes. The sales man was great! So we purchased and left the shoe dept and were walking near by the men's dept on our way out when we saw a nice blazer and were looking at sizes to try on at it when an AA sales associate approached us and with without a greeting tells us what's up fellas what are you looking for?! We said we're just looking around. This salesperson aggressively asks well who are you looking for? We motioned it was for one of us so he proceeds to examine us and give us his opinion on the size needed. Which is ok, however, this gentleman decided to hover and literally stand there staring at us while we were looking for the size. We both instantly became uncomfortable and decided to leave the store after such an award situation. Nordstrom service has gone downhill which explains why the entire store was empty on a Sunday afternoon. Pretty sad. Please train and retrain employees how to provide proper customer service. read more

In a world that has changed from good customer service, to basically none, this company still is hanging in there with great customer service. Remember when you were in a department store, carrying around your items to try on and a sales person actually asked you if you would like a fitting room before your arms fall off? Then remember when you were in the fitting room, trying on things and the employee would actually check on you to see if you needed a different size? Or remember when they would offer to call another store for you to find exactly what you were looking for? Nordstrom still does it!!!! Love, love them!!! Please don't change!!! read more

Wanna give a shout out Erica O at the Kylie counter. I ran in today to do a quick return. She delivered customer service the Nordstrom way. She was bubbly, smiling and processed the return in a timely fashion. She shared with us about the Kylie brand and gave us some samples. Overall a great experience. read more

Nordstrom Del Amo Fashion Center - Makeup - Department Stores Near Me - Torrance, California

Unfortunately, me and my husband had a horrendous experience at Nordstrom at the del amo mall in Torrance, California. As you can see the workers are simply sitting on their phones and not even acknowledging us or trying to come over and help answer our questions about the strollers and swings on display. I hope it wasn't a racially based thing because we have the exact stroller brand that they are selling in hand. We are simply trying to purchase some accessories and or a swing to go with it. We cannot believe the encounter that we had today and we will be hard-pressed to visit this Nordstrom in the future. The rude worker name was Britney read more

Nordstrom Del Amo Fashion Center - Our exact stroller. Simply trying to accessories. - Department Stores Near Me - Torrance, California

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This is regarding their customer service in terms of purchasing. Every time I come here, someone is eager to help me. I know they receive commission on sales, but I've received better help here than other stores that have the same business structure with employees. They help me pick out a bunch of pieces to try on, and when I'm alone, they let me know which dress looks best and don't try to sell me on a piece that obviously looks horrendous on me. read more

I give credit to the staff who are always busy especially during the holidays. Ordering online and picking up in the store is so convenient. The items are neatly packed and checking in is so quick. They may have a line but it moves in seconds. The return process was a little odd because of my encounter with one staff who was very sarcastic. Sarcasm doesn't play well if you know everyone is waiting behind me and I just wanted unwanted items to be returned. Otherwise,money is back to my credit card in no time. read more

This review is specifically for the 2nd story of the women's department. The last few times I came here for has been extremely unpleasant and unbecoming. First qualm I have is that there are never any employees at any of the kiosks. I understand they cannot be standing there all day but when you do finally find an employee walking around and ask for help, they sigh and reluctantly walk over or they tell you do go somewhere else. I came a few weeks ago to return something and after looking around for someone to help, I waited in line at a kiosk that was already helping someone else. I said I had a return and she stated "I don't do returns" and told me to go look for another kiosk. At my most recent visit, I looked around for an attended kiosk or someone to help me when I finally saw an employee. The employee then tells me "for future reference, you can go stand in any one of those other kiosks". Yeah, I would have if there was anyone there which is why I came here since you were already helping someone else out (note the kiosk was previously empty as well as I had walked by it a few minutes ago so I'm guessing the customer before me also had to track someone down). Then her other coworker comes and doubles down telling me I can go to anyone else for service. Not sure why there are two of you at one register yapping about how customers can go anywhere else for service when that's your job? Left a really bad taste in my mouth as if I were being chastised for inconveniencing them to do their job. Maybe these seasonal employees who have "no training" or maybe they're burnt out with the holidays but regardless, such a blatant disregard for wanting to do your job is pitiful and leaves a less than desirable shopping experience for customers. I miss when they had the return counter on the first floor as 1) it was a designated spot for returns 2) you don't have to look around for employees or go to the department in which you're trying to make a return. read more