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    DSW Designer Shoe Warehouse

    3.4 (188 reviews)
    ModerateShoe Stores
    Open 10:00 am - 8:00 pm
    Updated over 3 months ago

    DSW Designer Shoe Warehouse Photos

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    display price

    Be careful to read all the fine prints. "Clickbait" store with email offers of 20% off then the shoes you try to buy is excluded. Got in line. Bought the shoes and even bought the protection spray. As I looked at the receipt they charged me a higher price than what was on the display. Showed it to an empoyee but was still told to get in line for the price correction. That in my opinion is not good for customer service. They honored the price difference but the hasstle from the price difference on display and what rang up at the counter is a problem. This was my second time coming here. The first time it was a bad experience too. Buy one get one half: not with the Brooks running shoes. That's why I concluded this as a clickbait store. Technicality they are not doing wrong but I sure hate having to read fine prints and the brand I want is excluded in the advertisements. All this ranting is because i had the time to wait in line to get the price difference. I do not fault the employees. I think they all did what they were suppose to but its the store policy that needs more attention.

    Kathy J.

    Store hours on Friday, 7am. I'm waiting outside and it's 10:00am. Still not open. Others are also waiting.

    This is what I submitted for feedback.

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    4 months ago

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    8 months ago

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    10 months ago

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    9 months ago

    Rude lazy employees. Asked for help and the woman wasn't even trying to help. Do better DSW.

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    2 years ago

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    3 years ago

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    2 years ago

    Great selection in shoes, unfortunately terrible customer service. I suggest going to another store or shopping online.

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    3 years ago

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    2 years ago

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    5 years ago

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    2 years ago

    I just was told if I wanted a bag to carry out the shoes I just purchased it would cost me a dollar. Seems excessive...

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    4 years ago

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    Page 1 of 5

    DSW Designer Shoe Warehouse Reviews in Other Languages

    Ask the Community - DSW Designer Shoe Warehouse

    Is this store closed due to Covid-19?

    Does DSW carry shoes in Wide?

    Yes, but very limited.

    View All 3 Questions

    Review Highlights - DSW Designer Shoe Warehouse

    I got a $5 off coupon because it was my birthday and got a cute large clutch on clearance for a grand total of $17.

    Mentioned in 15 reviews

    Read more highlights

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    FrontRunners

    FrontRunners

    4.7(99 reviews)
    2.0 mi
    $$

    I love great customer service and that's exactly what I received today at Front Runners. I called…read morebefore I went in to inquire about the foot scan and Michael was very kind and helpful. When I went into the store and started to look around, a gentleman came out & said someone would be right with me. A few seconds later, Tehani (Assistant Manager) approached me and asked how she could help me. Well she did just that and more!! We did the scan and I was so shocked when she told me my shoe size! I've been wrong all 40 yrs of my life! My right foot is a half size bigger She also had me walk and noticed that my feet leaned inward. Based on the results of the scan & her observation, she recommended Hokas and Brooks. I initially came into the store for the Hoka Gaviota but she suggested the Arahis for me. Unfortunately, they didn't have the size in the color that I wanted so I'll order them online. however, she did also help me with some shoe inserts for my current pair of tennis shoes and some Oofa slides to wear in the house. I'm so used to wear slippers but these slides feel so great on my achy heel and arches. Honestly, my feet already feel a lot better from just from walking with the new inserts. The Oofas were a little more in cost than I saw online but it was so worth the experience and the knowledge I received from Tehani. I would definitely shop with them again. The store is very easy to find when you're driving down Hawthorne and there's PLENTY of parking. All of the staff were welcoming! 5 stars

    I have been looking for a new pair of running shoes for literal months. I pronate really bad and…read moredon't like a lot of forward tilt in my shoes so I've been struggling to find a good shoe that was comfortable and usable for walking, training, and light running. This was my first time at front runners and I'm so happy I decided to come in here! The staff were very helpful and knowledgeable and with their help I was finally able to find a shoe that works! I'm so happy with my purchase and recommend this store to anyone in Torrance looking for new running gear.

    Photos
    FrontRunners - Good selection of NB here

    Good selection of NB here

    FrontRunners - Machine to measure your foot

    Machine to measure your foot

    FrontRunners - Surefoot machine

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    Surefoot machine

    New Balance - Torrance

    New Balance - Torrance

    3.6(25 reviews)
    1.6 mi

    This store receives high marks for all three metrics: service, selection, and value…read more Let's start with service. We came here right when it opened and was assisted immediately. I asked if they carried the 1080s in a size 7.5 in black. She asked if I wanted the regular width or wide version. I didn't know there were options, but having wider feet, I asked for the wide one. She left and returned with two pair of shoes in different widths. One regular and one extra wide. The extra wide one fit like a glove. She gave me time to try them on and walk around. She then came back to check up on me. The selection here is very good. I had scouted the 1080s in a specific color and size online and this store had them. In terms of value, I would also say I got a good deal on these shoes. Six months ago, on the website, these shoes were selling for $165. I got mine here for $100. Some final thoughts: The man at checkout was very nice. He did want us to provide an email for the receipt. Apparently if you lose your physical receipt, you can still return your shoes with the emailed receipt. I had no intention of returning the shoes so passed on providing the email, but this may be something for you to consider if you're not entirely sure those shoes you're buying are keepers. Also, please be aware that the shoes are organized on the walls by shoe models, not male or female.

    I always get my new balance at the Torrance store. And they have the best customer service. Allen…read morehelped my wife and I and we walked out with two pairs of shoes. He was professional, courteous, and extremely knowledgeable. I definitely recommend this location.

    Photos
    New Balance - Torrance
    New Balance - Torrance
    New Balance - Torrance

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    JD Sports - Jordan 4 Flight Club & Jordan 6 Infrared Salesman.  These Jordan 6 look amazing on feet, they shine.

    JD Sports

    1.9(26 reviews)
    2.8 mi

    Had the pleasure of meeting the store manager tonight Allen, in the Sunvalley mall. I saw 2…read moresweatshirts that I wanted but for some reason the website wouldn't work for my points. I asked him for assistance with the app and his response was he didn't have any issues! Unfortunately Allen lacks common sense, Good Cust service and overall communication to customers. I asked for the District Mgr name, Allen said he didn't know. So I'll be searching Google tomor when I have more time since I'm on my lunch break.

    I am writing to formally complain about the rude and unhelpful treatment I received from both your…read moreCherry Hill Mall, NJ store location and your customer service department. I brought in a pair of brand-new, unworn sneakers that were received as a Christmas gift. I clearly explained that I was not seeking a refund, only an exchange or store credit. As is common with gifts, the receipt could not be located. At the store, the associate was dismissive and repeatedly stated there was "nothing that could be done," without making any effort to assist, locate the purchase, or offer alternatives. When I asked how to escalate the issue or contact corporate, I was told I could not do so and was again shut down. I then contacted customer service and received the same rude and dismissive response. I was told "policy is policy," with no attempt to help, no explanation beyond that statement, and no interest in resolving the issue. The tone from both the store and customer service was unprofessional and unacceptable. It is unreasonable to treat a customer this way over a brand-new, unworn gift item, especially when I was simply trying to exchange it and continue shopping with your company. This experience reflects very poorly on your customer service standards. I am requesting this matter be reviewed and that I be contacted regarding a resolution.

    Photos
    JD Sports
    JD Sports - Counter

    Counter

    JD Sports

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    Nike Del Amo

    Nike Del Amo

    3.6(10 reviews)
    2.7 mi

    I wish I had better things to say. The few times we've been in this store the customer service has…read morereally been off. This is a beautifully designed store with a good selection of products but the staff doesn't seem all that interested in providing customers with a good experience. The first time we came in to buy shoes we had to actively search for someone to help us. While they were friendly and responsive to our requests to try on shoes the person seemed a bit distracted and not that knowledgeable about the products. The second time we were there, we had a problem with the shoes we bought on our first visit and were looking for a solution. The shoes were about four months old and the inside of the heel had collapsed. We wanted to just exchange them for a new pair since it had been such a short time since the original purchase. The person at the counter was dismissive. When I explained the problem with the product she did not acknowledge the defect even though it was quite easy to see. She explained that the in-store exchange/return policy was 60 days I asked if they might be able to help me online or at their customer service phone number and she said she didn't know but that I should leave and Google it. Not a great experience. I sat down inside the store and called customer service and connected with the nicest, most helpful customer service person ever who immediately did her best to understand the issue with the shoes and let me know she would do everything she could to help me. Since the product failed, we were well within the time limit to return the shoes for a full refund. The return window is much longer online or on the phone. She also made me aware that the original product we purchased was now on sale so she helped me return the defective product and then helped me purchase a replacement at the new sale price. It could not have been a more perfect experience. I would recommend trying products on in the store and then buying online or over the phone. The customer service in the store doesn't make shopping there worthwhile unless you don't want to wait for the shoes to be shipped to you. Love all the Nike styles just would like a better in-store experience.

    Summer and Mickey were amazing! The made the exchange…read moreprocess for 3 pairs of shoes smooth and easy. Summer is extremely sweet as well.

    Photos
    Nike Del Amo - How cool are these

    How cool are these

    Nike Del Amo - Exterior of the Nike Del Amo store.

    Exterior of the Nike Del Amo store.

    Nike Del Amo

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    DSW Designer Shoe Warehouse - shoes - Updated May 2026

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