Thank you Shay for your Excellent service . This is my 2nd pair. Shay is my go to expertread more

I have been looking for a new pair of running shoes for literal months. I pronate really bad and…read moredon't like a lot of forward tilt in my shoes so I've been struggling to find a good shoe that was comfortable and usable for walking, training, and light running. This was my first time at front runners and I'm so happy I decided to come in here! The staff were very helpful and knowledgeable and with their help I was finally able to find a shoe that works! I'm so happy with my purchase and recommend this store to anyone in Torrance looking for new running gear.

I'm dealing with a gnarly case of plantar fasciitis and was worried I'd have to wear granny…read moresneakers. Tried several brands and liked the NB 860s that were recommended by my podiatrist. Trey was awesome. Knowledgeable and had a great personality. Oftentimes these days I feel like people seem disengaged from customer service. Having worked in customer service for a large part of my career, I appreciate people like Trey. I got a cute pair of sneaks that feel great and had a great experience.

This store receives high marks for all three metrics: service, selection, and value…read more Let's start with service. We came here right when it opened and was assisted immediately. I asked if they carried the 1080s in a size 7.5 in black. She asked if I wanted the regular width or wide version. I didn't know there were options, but having wider feet, I asked for the wide one. She left and returned with two pair of shoes in different widths. One regular and one extra wide. The extra wide one fit like a glove. She gave me time to try them on and walk around. She then came back to check up on me. The selection here is very good. I had scouted the 1080s in a specific color and size online and this store had them. In terms of value, I would also say I got a good deal on these shoes. Six months ago, on the website, these shoes were selling for $165. I got mine here for $100. Some final thoughts: The man at checkout was very nice. He did want us to provide an email for the receipt. Apparently if you lose your physical receipt, you can still return your shoes with the emailed receipt. I had no intention of returning the shoes so passed on providing the email, but this may be something for you to consider if you're not entirely sure those shoes you're buying are keepers. Also, please be aware that the shoes are organized on the walls by shoe models, not male or female.

This location takes gently used shoes as donations. In exchange, you are given points on your DSW…read moreaccount. I have a hard time finding anything to buy at DSW. Although they have specials and send emails with discount codes, many times the discounts don't apply to brands that I'm interested in. I'll still bring shoes to donate because I'm hoping they'll get to someone who can use them, as opposed to donating to Goodwill.

Had a great experience here today. A worker behind the register helped me get the $15 off my…read morepurchase that was over $49 from a pair of shoes I purchased the previous day. In the clearance section they had a 60% off sign for shoes that were yellow tagged. Note: They no longer provide crazy discount savings. It's a standard 30% across ticketed shoes. The 60% was an anomaly.

Really good place to find the newest style shoes. Normally i dont buy from mall shoe stores due to…read morethe prices, but this time they had a great pair of Nike Air on sale $60 off. So i jumped at the deal. I did notice lots of other good deals as well. Big selection, shoes and other stuff, socks, clothes etc. Great service, friendly helpful and nice. I would shop here again for new sneakers!

Many employees just standing around just chatting with one other. that's why I went to the shoe…read morestore across

Excellent and nice store and really clean I go all the…read moretime to this store My kids like this store

I went in today to purchase some shoes, and unfortunately, my experience at the register was…read moreextremely unpleasant. The customer service representative, Emely, was very rude and had a noticeably condescending tone throughout the interaction. I understand that customer service can be stressful, but customers should still be treated with basic courtesy and respect. The way I was spoken to made what should have been a simple purchase feel uncomfortable and completely took away from my experience. I hope management takes this feedback seriously and provides additional customer service training. A little professionalism and kindness would go a long way. Unfortunately, because of this interaction, my visit was awful.

Had the pleasure of meeting the store manager tonight Allen, in the Sunvalley mall. I saw 2…read moresweatshirts that I wanted but for some reason the website wouldn't work for my points. I asked him for assistance with the app and his response was he didn't have any issues! Unfortunately Allen lacks common sense, Good Cust service and overall communication to customers. I asked for the District Mgr name, Allen said he didn't know. So I'll be searching Google tomor when I have more time since I'm on my lunch break.

Don't recommend! Very unhelpful staff and were not willing to assist with purchase. Don't come hereread more

Team members were very welcoming and helpful. They asked if we needed any help a few times…read more During one encounter I actually needed assistance and the team member was more than happy to assist. This location has had a lot of hidden gems in the past. It's one of the smaller locations but always has good inventory.

The Nike Factory Store at the Pike used to be my favorite Nike store to go to because I felt like…read morethat store had better shoe selections. Luckily that has changed now. They have a good selection of shoes for every activity. And they are always affordable. Sometime the deal is just too good, I end up walking out with 2 pairs of shoes. Service: Always friendly. And after you're done browsing some shoes, you can go to Trader Joes to get some groceries, or grab a donut from Side Car. And yes I'm talking from experience. Lol. Parking: Huge parking lot. Always easy to find parking here. Will I be back? Yup! I actually went there today. So I'll see you in a couple months Nike Factory Store!

I went to Nike to return a pair of T90 shoes I accidentally got in the wrong size. I ordered an 8,…read morebut honestly should've gone with an 8.5. There was a minor complication because they shipped my shoes without a receipt, but thankfully the young lady, Susie, was super helpful. Another gentleman stepped in too, and together they made the return process super easy. I ended up getting a completely different pair of shoes, these two pink/fuchsia sneakers that were absolutely adorable. Something about the two toe, sneaker was just super cool to me, and they were extremely comfortable. Definitely the better buy, to me. The store was really clean, really organized, and the customer service was a 10 out of 10. Definitely recommend.

I wish I had better things to say. The few times we've been in this store the customer service has…read morereally been off. This is a beautifully designed store with a good selection of products but the staff doesn't seem all that interested in providing customers with a good experience. The first time we came in to buy shoes we had to actively search for someone to help us. While they were friendly and responsive to our requests to try on shoes the person seemed a bit distracted and not that knowledgeable about the products. The second time we were there, we had a problem with the shoes we bought on our first visit and were looking for a solution. The shoes were about four months old and the inside of the heel had collapsed. We wanted to just exchange them for a new pair since it had been such a short time since the original purchase. The person at the counter was dismissive. When I explained the problem with the product she did not acknowledge the defect even though it was quite easy to see. She explained that the in-store exchange/return policy was 60 days I asked if they might be able to help me online or at their customer service phone number and she said she didn't know but that I should leave and Google it. Not a great experience. I sat down inside the store and called customer service and connected with the nicest, most helpful customer service person ever who immediately did her best to understand the issue with the shoes and let me know she would do everything she could to help me. Since the product failed, we were well within the time limit to return the shoes for a full refund. The return window is much longer online or on the phone. She also made me aware that the original product we purchased was now on sale so she helped me return the defective product and then helped me purchase a replacement at the new sale price. It could not have been a more perfect experience. I would recommend trying products on in the store and then buying online or over the phone. The customer service in the store doesn't make shopping there worthwhile unless you don't want to wait for the shoes to be shipped to you. Love all the Nike styles just would like a better in-store experience.

Evolution Footwear is a gem of a shoe store in Torrance. They carry high quality, comfortable, and…read morewell made shoes. I am going on a trip that will involve a lot of walking, and I am looking for shoes that I can wear in inclement weather but yet walk all day in if need be and then transition to restaurant attire at night. I thought I was asking for a lot, but I found a pair of boots that checked all the boxes. I can wear them with casual pants, dressier pants, and even a skirt with leggings. The owner Laura is such a professional who is all about customer service and understands the issues I have with my hard-to-fit feet. I only wish I discovered this store ten years ago.

I am a hard to fit shoe. I do love my shoes. Laura, the owner, is so knowledgeable about feet,…read moreorthotics and shoes she can match shoes to feet to fit without drama. And let's face it, shoes that don't fit well cause drama. My friend introduced me to Evolution Footwear. I've bought several pairs of shoes from Laura. I will continue to use Laura as a #1 resource in the South Bay for shoes. Yup, created a monster. Happily.

This store should be reported . . My daughter bought a pair of Nike Dunk Low Retro…read moreWhite/University Blue-White with the price tag of $325.00 but when I checked my credit card statement. I found out that they charged it for $525.00. They didn't even give her the receipt. But the evidence is in my card statement with the name of the store and date purchased! Parents and teens be aware! Make sure they'll charge you with the right amount or don't go to this store. Almost all the comments are with the same experiences.

Bad business. A…read morerepresentative made a fair offer for a product. I agreed with the offer, then I returned as agreed with the product. Surprisingly, the representative denied making the offer--a number value that is flat & unmistakable--then, proceeded to lowball me [as if I didn't watch his eyes light up when I made mention of the product; as if I'm unaware how the value of this product will mature in the culture]. Any business that is willing to lie warrants a Heads-up to unsuspecting patrons. And since the representative didn't not provide his name, patrons now get to guess who this person is... if they go in.