I was very happy with my service at the jewelery counter here. Not sure about the rest of the departments, I do feel they should have more fun toys and snacks, but they have a good selection. Looking forward to coming back for the complete picture, but we felt happy with our purchase and got a good price. read more

Stopping by wasn't even part of the plan. But totally happy I did! Mom and her sister decided to come through while I walked to the car to load the haul they've already done from another store. (We didn't want to carry it around, more especially since they were heavy!) So when I finally came back, I see Mom with a cart full of stuff. (Whoa, I wasn't even gone 10 minutes!) Their clearance department is pretty massive and she said she found most of her bargain buys from that entire area. I was sold, so I took a bit of time to look through what they had: and scored three whole outfit and a dress for the bargain price of less than $50. I'm not about labels; whenever I see something I like and I feel comfy in it, I'm sold. So glad I stopped by. If I had more time, I probably would have ended up with more. But planning to make another stop when I find myself in the area once again. SIDE NOT: Shout out to Anthony and Alicia for being patient with us! Looking forward to that next stop. read more

JCPenney - Department Stores Near Me - Torrance, California

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Lupe was the CSA, or customer service All-Star here! Had a ridiculous incident up the street at Norm's with coffee. I'll spare the readers the details, but suffice to say I could have swam in the caffeine that a certain guest basically emptied out on to me! And when I tell you it landed in a most unfortunate geographic location on my dear body, well, I'll leave it at that! So guess what? So I needed to buy a pair of shirt/shorts immediately! That brought me right here to JCPenney. And I didn't want to break the bank either! That's when Lupe came to the rescue. Not only did she go out of her way and walk me to the sales and clearance section, upon checkout she asked for my phone number and was able to find a hidden $10 reward which brought an already reasonable price down further! This JC Penny has an enormous section as it pertains to sales and clearances! Come on by, but be sure to ask for Lupe! read more

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I just found out JC Penney offers free kid crafts! Took my kiddo here today, and she loved making a spring flower wreath. The craft even comes with a free coupon for shopping for today only. Too bad it was only grab-and-go, and there was no place to actually assemble the craft there. But we found a bench in the mall to sit and do our craft. read more

The good: I usually never go into JCPenny but I did yesterday because I was waiting on someone to show up to open a nearby shop. I was very surprised by the great clothing items I found! I ended up buying 4 tops and 2 pairs and jeans and I probably would've purchased more had I more time. I got some trendy barrel jeans from A.N.A. brand for under $40. I got a trendy lace jersey, a cropped rugby polo, a red cardigan, and a racerback tank with built in bra (on sale for under $7). I am looking forward to coming back! There were lots of great items I think I could get for my grandmas as well in their outerwear section. The bad: The cash register was so incredibly slow. There were two people at the register but the line was super backed up and they didn't seem to have any urgency. The register by the mall entrance wasn't open. The stuff I got was cheaper to buy online with an online coupon code. I wish they had the same discount in person. The interesting: They have a hair salon inside! I never knew this was a thing until my friend told me that she gets her haircut there (at a different location). read more

A place full of great deals and choices. The Del Amo mall is full of options but I always make JCPenney one of musts to top by. I can always find Levi's and gym gear in my size and in stock. It's an easy story to navigate and the clearance deals are also a great surprise. read more

JCPenny Portraits was super affordable and great time for us! The photographer was really sweet and helped us out with poses. We did a sibling shoot and it was pretty fun with her. Scheduling was done online, you do have to put a card on file and there is a no-show fee. It took around 10 mins for the digital photos to be ready for us to view. We paid just under $200 for the studio fee and all the digital photos. They were emailed to me and I had access to all within the hour. Great quality and super quick turnaround. read more

Do phones not work at this location? Consistently, within the last four months, my call just rings and rings (up to 45 minutes once before I hung up). This is so ridiculous. I've been waiting a month for my ring resizing. I was told I'd hear back within 1 or 2 weeks to pick it up. 4 weeks later, nothing. I want to confirm my ring is there before I make the drive over. Can someone help??? read more

I visited Jcpenny a few weeks ago and I lost my keys. I called them and gave them my information and they called me a day later because they found them! I appreciate the manager, customer service and the employees that I had spoken to. I also love that they have a petite section. read more

Five stars for customer service from cashier named Ramiro. He was very helpful and friendly.

I has my hair styled by Beatrice. She was wonderful! I showed a picture of the hairstyle I wanted and it was perfectly done! I recommend her. Make an appt. and I am returning in May for my next hair phase. read more

On January 16th 2026, I visited JC Penney at Del Amo Mall. This is the store where my husband bought our wedding set, we spent over $3500 on the set. Well I came back on Friday January 16th around 4 o'clock because I was looking for an extra diamond band for myself to make a trio set. Luckily I did find what I wanted, beautiful diamond band that matches my wedding set, the price said $324.12 on sale, when the attendant rang it, it came out to $527, the ring was set on the wrong price. The attendant I have to give her a 5 star, she did her best, but had to call the Manager Marisela to confirm and to honor the price, because it was a store mistake. While I waited for about 10 minutes, the Manager MARISELA showed up, so unprofessional, chewing gum, just to be Extremely Rude and to say NO I am not going to HONOR the price at all. She walks away once again RUDE, I said I am going to report you, she said DO IT I DO NOT CARE. What am I trying to say, please don't waste your time at JCP Jewelry Dept, they make mistakes and don't honor prices, Manager is not worth taking too. I called headquarters, I even have a ticket case number, they promised someone would call me back regarding the issue NEVER GOT A CALL BACK. I can't believe JCP being such a big company and in business for years, can have such unprofessional personal as managers. I am sure I am not the only one, this is how businesses start loosing business, customers. Never ever coming back. read more

Maritza in jewelry was awesome! She was helpful, gave service with a smile, and was thorough to ensure I was satisfied! Coming back to get service from her! read more

Register unable to print/email receipt and cannot leave the store without the items - wait time was almost 30 mins and running for more than an hour now - still have not received a call from customer service! Never experienced this anywhere ever! read more

On 6/3/25 at the Del Amo. JC Penny store I had excellent customer service by Adoklye. I received an email saying I had a $20 reward expiring soon. However trying to redeem it was a problem. The cashier said I had no rewards on my account. I thought that was odd since I just got the email so I asked to speak to a supervisor. Adoklye checked into it and apparently I had 2 accounts and the cashier was looking at the old account. My 2 accounts had 2 different phone numbers and there were points on both accounts. Adoklye was extremely helpful and pleasant with great customer service skills as what could have been a disappointing situation he followed through to the end assisting with my purchase. Thank you Adoklye! read more

quality of clothes deteriorated drastically. I used to buy saint johns bay t-shirts and polos an the quality used to be decent. I bought some more redentlu through their online and the quality is so bad. they are thinner, cheap looking and even the fit is not the same. I thought of returning them in the store but it is too much hassle for less than 90 dollars. I will never buy from their online again. I know the company has been going downhill, the prices are higher but I didn't suspect the quality going down also so much. read more

I am shocked at how friendly everyone was. It was easy to find a cashier and check out. Great experience. I hope Penny's sticks around.

Feels like it is hanging on a thread. Prices are fairly reasonable but you get what you pay for and stuff is all over the place, not to mention- customer service was lacking. read more

I curse this store to die a painful death. Actually, I thought it already was dead. Thought JCP went out of business eons ago, like Sears, Mervyns, Borders, etc. That's the impression JCP has... Grandma bought shoes for my boys as Christmas presents and we needed a different size. We went to a different location near Grandma (not Del Amo) to find the right size. The size we needed wasn't available at that location so the JCP store associate placed an order using the JCP point-of-sale system for pick up in the Del Amo store. I was told I would pick up at the Del Amo store. Associate verified my name, phone number and email were right in the system. She showed me the screen and I saw she added this information. Let me say that again, JCP placed the order. A week later, I got the text and emails saying the order was ready at Del Amo. DELINQUENT DEL AMO JCP: The young snappy associate at this Del Amo store took 1 second to say I wasn't the person who placed the order. I said, nope, my name is in the system for pick up. My name is in the notes of your JCP system - I saw it myself. Plus, I got the texts and emails - look - and I show her. Grandma has the same unique last name. Associate just kept sheepishly saying the name is different. Like, try a different screen. Press some buttons. Look for the notes. Do something, anything, to find the information I know is there in that dinosaur system. She does none of that. I told her she was getting me frustrated and how she should look at how visually upset she was getting me. She said, CAN YOU SEE HOW VISUALLY CONFUSED I AM? OMG. She talked back at me! Since when did I become your high school teacher? Half wit then refused to help me further and called her manager. This young lady is going to go far in life with her IQ and work ethic. EYEROLL The trash associate had her friend tell me to wait for the manager. I had to stand there and wait (a form of her getting me more irritated, that's for sure). To think her incompetence and terrible attitude weren't bad enough. Hubby steps in to help make sure she's in check. The manager comes over to tell me *I* need to do this right next time. Um, no, this order was placed by a JCP employee using a JCP workstation. If either of you ladies pushed a few buttons, I'd bet you'd find that information. It's amazing how terrible this entire team is. Also, it's 2020 and JCP needs to figure out how to serve customers with computers (whoa, ooo buttons aaah) in this century. Who doesn't order online for another to pick up these days? It shouldn't take a manager to this done. It shouldnt take telling a customer to 'learn' how to work with JCP's arcane legacy technology. We don't ever be back, not even Grandma!!! Hope that associate falls into a GIANT sink hole! Great if her team falls in too! read more

This review is specifically for the fine jewelry department. Angie has helped me out on numerous occasions, whether I'm coming in to browse jewelry or assisting me with getting my ring fixed/resized. She is very knowledgeable about sales, pricing & diamonds!! I only want to deal with her when I come in. The other women who work there are nice as well but I'm just comfortable with Angie helping me because she's always there. If you're in need of some nice jewelry for a good price I highly recommend going to see her read more

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We were at many stores before trying JcPenny looking for something specific, this was our 3rd store. I ask for Help from Mary, pointed me in the right direction (thank god) I was tired. And seen me I'm passing and asked if I found what I was looking for! She was so helpful and kind! Thank you Mary! :) read more

I went to the JC penney store on Torrance CA on 8/9/24 around 3:30 pm and the cashier was amazing, she was very soft spoken and very welcoming but she needed help and called management for help and he was awful. He talked to another customer with a mean demeanor when she asked where she could find a certain brand and he was very condescending to me when I asked him a question. Another problem is that this store is really hot during the summer the environment feels unsafe because of the heat because the lack of air conditioning. I don't recommend, Order online. read more

I really don't like writing negative reviews but I feel that I really must detail my most recent experience at JCPenney in hopes that other people will be warned and perhaps the management may take note. Though I doubt that they will. To tell my story, I haven't been into JCPenney for quite a while but somebody gave me a gift card a while back and as we are at the end of the COVID-19 coronavirus lockdown I was in the mall and I thought I would go into JCPenney and see what I could find. I grabbed a couple of things and went to stand in line. There were about four people in front of me. What happened next is that a lady with a large family went up to buy two items. She paid for them and her transaction was concluded. This is where the problems began. After the woman had completed her transaction one of her family members instead of standing in line like everyone else brought up four or five additional items. The cashier said nothing and rang her up. After that lady was done another family member, a male, walked up with an additional eight or 10 items. After he was done, another male family member, who had obviously still been shopping, walked up to buy a pair of sweatpants. Then, there appeared to be another family member getting ready to check out bypassing the rest of the line. Again, the cashier did nothing and continued to individually check out the various members of this family while everyone else waited in line. At this point I said forget it. I left. The cashier should not have let all of these family members come up one at a time while all of the other customers were waiting in line to purchase the items they had already acquired. That is just very poor customer service and, as we all can understand, very frustrating. This situation was compounded by the fact that this family had three or four young boys who had removed their masks. Again, this is during the period of the COVID-19 coronavirus where everyone is required to wear a mask in the store. But these young boys had removed their masks and we're fighting in the isles. Certainly, I understand, boys will be boys. But, these children, and their family not managing them, put all of the other customer's health at risk. Again, no staff member went up to this family and told them that the children should remain wearing their masks. This is simply bad customer service and JCPenney should have management in place to take care of these situations. They did not. read more

I met up my friend she was looking for an outfit so I decided to check out the men's section they had levis shorts $21 What a great deal read more

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JC Penny is among the last of the affordable retailers out there from yesteryear, gone are Montgomery Wards and Mervyn's, leaving Penny's to remain along with Sears as retailers who seem to be on an inevitable downward spiral to bankruptcy. I only hope they can salvage their situation, stay competitive with other department stores, including the higher end ones like Macy's, Nordstrom's and the like. Right now, a comment a friend made about looking for kids clothes (as children outgrow their threads rather quickly) that is affordable, sometimes fashion neutral (a parent once said it's hard to find girls clothes that doesn't mildly sexualize their innocence with suggestive slogans), where the traditional retailers used to carry a robust selection. Now, the main options for clothes for kids are Kohl's, Target, Wal-Mart, The Gap (and Old Navy), as well as shopping online. Nothing beats being able to bring your child to a store, have them try on the clothes, pick them out, check out the sales and purchase them on the spot. They also offer lots of discounts, has clearance racks and sends out coupons. JC Penny's has the look and feel of an older store, but it's functional, not trying to be something they're not. I think if they focus on being great at furnishing affordable fashion and accessories to the middle-class and even lower socio-economic tiers, they could really dominate that market, rather than try to be good (or not so good) at competing at upper echelons already shored up by other peer retailers. I do like JC Penny's, no snobbery, it's functional and at times has good prices. Good for all ages. This store, overall is "A-OK" good, 'tho sometimes looks a bit messy and unorganized as well as under staffed at the registers, it works, and as a customer you just need patience. It's located in the Del Amo Mall, which is in the midst of getting their 2016 aesthetic facelift, which they're working in/on this area right now in the Spring. Parking is easy, and they have extended hours beyond the standard mall operating hours on some days too. read more

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I wish there was a 0 star because this is how bad this store is there are no people checking you out you will be here hours if you don't do anything about it we are rich and famous and expect costumer service I want this place shut down forever for this bad costumer service slow employee and sanitation is horrible so I wish this place gets shut down read more

Great deals, decent quality, not crowded. You can shop online and pick up in store. I've had good luck with doing that, trying on before I leave and exchange so I don't have to come back. read more

Go to the salon in JCPenney and Robin does a great job on my hair every time I come out very happy

Won't price match Amazon they did two years ago. The cashier called LOD whatever that stands for probably "life or death" because they didn't know how to price match really wow out of nowhere a young women appeared and gave lip service that they don't price match Amazon even though the website clearly says they do I will never shop here again they chose to run there business like one in Mexico they will be gone like sears in no time. read more

Photos - Made an APPOINTNENT for family photos for today @ 1130 arrival/ checkin at 1115. Arrived ontime and was told it would be "at least" another 3 hour wait, plus not even a courtesy call, WTF!!! Why schedule an appt 2 weeks in advance? I will never attempt to go to this place again and advise everyone else to steer clear. read more

I purchased a Queen mattress at this store in JULY, 2021. I was told that delivery would be in SEPTEMBER . First issue, I paid for the bed and JC Penney's refunded my payment. A "manager" at the Torrance store told me that I would be charged again closer to the delivery date. This sounded ludicrous but ok. I received a phone call from Penney's and I paid via phone (same payment method) on SEPTEMBER 1st. I was told by Penney's that delivery would be on SEPTEMBER 11th. Nope, I received a call from Ryder and delivery was SEPTEMBER 24th. I later receive an email confirming this. On SEPTEMBER 23rd, I get rid of my old bed/mattress. I get an early am call from Ryder on SEPTEMBER 24th - they won't be making a delivery because JC Penney's didn't have the mattresses at their warehouse. After phone calls to the order department, I realize that there are no mattresses and there may never be any. I go to the Torrance JC Penney right away and ask for a Manager. She (don't know her name) immediately blames Covid for the delay. She doesn't know how to do a refund on a mattress so I wait for another Manager, who proceeds to give me a refund. I'm told that it will take up to 2 weeks! ...It didn't take 2 weeks to charge me! NO ONE tried to make it right (ex, offer me another mattress and expedite the delivery, etc.). Worst experience ever! Maybe this happened because they're in bankruptcy, but BUYER BEWARE! read more

If I could give fewer stars I would. Their men's shoes are awful, you can't get a decent dress shirt, the escalator has been broken since January and worst of all they won't hire enough employees to give any kind of customer service. If you go there, plan on waiting at least 30 minutes in line. Then when you get to the cashier the prices never match what the tags say and you gotta wait through a 5 minute lecture about how you could save more if you sign up for their credit card knowing full well that if you did, the people behind you in line would just have to wait longer. I feel like they are actively trying to bankrupt the store. Whoever owns it just wants to suck all the money they can before the place closes. read more

Do not order online! This has been a NIGHTMARE, their customer service team is constantly lying over the phone to cover for the distribution center which is having some serious issues sending out orders. I had to wait over a month for them to ship out my order, they told me it had been canceled and said I am required to make a repurchase of the same item in order to receive one. Now I am stuck with an extra order of the same item because they did not/cannot cancel orders so they lied to me multiple times on multiple occasions. read more

Is JCPenney still in business? Yup! They are one of those retailers from yesteryear who are still hanging around. My Mothern'law is a fan of this department store. Personally, I think they are okay. Good deals to be found. Store is organized and clean. Staff could be more efficient. Otherwise they are A-Ok, read more

I had a groupon for 3 pics on CD and one hard copy print out (for 8x10 or two 5x7 or four 3x5, i.e., ) that cost me about $21 which is a good deal. I appreciated the photographer's and studio's offer to continue the session in the afternoon when my baby started crying during the session. And it was very easy to book an appointment online. The negatives are as follows: First, I didn't realize that the pic and CD were not available on the day of the appointment but had to be picked up a few weeks later. (That isn't necessary JC Penny's fault. I just assumed that it had an inhouse print shop, which it does not). Second, try not to do a weekend appointment as inevitably, my appointment did not start on time. Third, the photographer was not experienced in taking baby pics. She didn't really know how to make the baby laugh or get her attention when the baby became fussy. Fourth, I didn't appreciate the artistic talent of the photographer because one of the pictures was a backside view of three little boys, which does not make sense since they were not looking at a pretty view so it's just a picture of their butts. That was a wasted picture for me to choose from. Notwithstanding, it was worth the price I paid. read more

I just want to thank sales associate Kimberly for her wonderful customer service. She was very sweet and helpful. Thank you so much !

Entrace via Carson! I like the mall but at times I just need to go straight to the store w/out the hustle and bustle of the mall crowd. Awesome customer service! Clean and spotless! The deals are great and it doesnt stink! I love going here just for the atmosphere, wide aisles, and deals. read more

Book with Diana! Got a Bridal updo trial! She is very patient and does an excellent job to satisfy the customer. I booked her for my wedding in the fall along with my bridal party. They had to move some of their staff around but they were very accommodating! :) read more

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NO ONE ANSWERS THE PHONE???! also most of the registers are closed AND they only have like 1 person on register (there's 4 registers) at all times and they don't call for back up even when the line is wrapped down the hallway. read more

For order pickups, they moved it to the first floor by shoes. They have 2 lines but only one person. So they make you wait in the returns line. This is not the case at Kohl's - order pickups there get a special line also and people picking up orders get priority. That's how it should be everywhere. JCPenny needs to fix this. Thus the 1 Star rating. Fortunately the line wasn't that long this time. read more