On Tuesday, September 30th, I brought my daughter to the Windsor store at Del Amo Mall to find her homecoming dress. As someone who grew up shopping at Windsor for my own formal events, I was excited to share this tradition with her. The store was busy with other young ladies shopping for dresses, and only two associates were assisting customers with fitting rooms and questions. My daughter fell in love with a dress displayed on the mannequin at the front of the store. We tried a medium from the rack, but it was too big. When I asked if the small from the mannequin was available, the associate, Judith, told me it couldn't be sold until the next day when the display was changed. I asked if this was company policy, and rather than providing clarification, Judith became irritated and said I was being "difficult" and "combative." She eventually said she could ask a manager, but insisted it would be better if I just came back the next day. I explained several times that I only wanted to understand the policy, since there were other sizes of the same dress available to replace the mannequin. The interaction felt dismissive and unhelpful. Later, when I asked for the associate's name at checkout, Desiree (the cashier) said she couldn't share it and that I would need to ask directly. When I asked Judith, she responded sarcastically, "Didn't the girl up front already tell you my name?" Both associates seemed overwhelmed by the crowd, but the service felt indifferent and unprofessional. Instead of creating a special, memorable experience for my daughter--something I had been looking forward to--it felt like we were an inconvenience. To make matters worse, when the dress was eventually taken off the mannequin, it had a hole in it, which made me feel like the situation was handled carelessly. Overall, I was very disappointed. Windsor has always been a go-to store for formal wear, and I expected better. During homecoming season especially, customers should feel supported and excited, not dismissed or disrespected. I truly hope the store can improve its customer service so that other young girls looking forward to their big moments don't leave with the same negative experience we had. read more

Absolutely terrible service. I was barely acknowledged, and had to seek them out to get help. It was obvious that they did not want to be there. I finally took several items in the fitting room, and not once did anyone ask if I needed anything. No eye contact, no friendliness, nothing. I ended up buying a couple of things, and even the girl at the register barely looked at me, and just told me about the return policy. What a crappy experience. I've been shopping at Windsor for years, but this makes me never want to go back. read more

Terrible Experience I came here to shop for my daughter and was shocked at how rude the employees were--not just to me, but to every customer around. You can tell they don't want to be there. I found a dress I liked, but because it was a nicer dress, it was marked as final sale. I asked if they could hold it while I quickly went to another store. The employee said only for an hour. I asked if they could extend it just a little longer--an hour and a half--and she replied, "No, because my manager is coming in and she doesn't care. She'll just put it away." That response left me speechless. Not everyone can afford to throw money away on something without being sure, and the lack of flexibility was disappointing. Instead of being helped, I felt pressured. In the end, I just walked away and left the dress. Windsor used to be one of the best dress stores, but after this experience, I'll never be back. read more

August 24, 2024 | Torrance: After attending the 2nd day of the 2024 Tryst & Nomad Art Fair, I walked right across the street to Windsor at the Del Amo Mall! I was in search of a beautiful gown for an upcoming event & Windsor always has a wide variety of gorgeous gowns! Customer Service: Natalie greeted me immediately as I walked into the store! As I walked around and started to pick up gowns, Natalie offered me a dressing room! While I continue to select gowns, she was right there to help me right away and added them to my room! She was incredibly attentive & friendly the entire time! Note: I love shopping at Windsor, whether it's a casual flowing summer dress and/or a gown for an upcoming event, including being a guest at a wedding, I always find the perfect dress and/ or gown! However, I usually steer clear of the ones with glitter, because glitter gets everywhere! Overall: What a fun shopping experience at this location! Thanks again, Natalie for helping me with all the gowns and excellent customer service! read more

Disappointed by my most recent experience, Last year I came in with my eldest daughter, she was shopping for her prom! jasmine and liz were able to find not only a perfect $20 dress of the sale rack but also assisted my daughter in finding the perfect white dress for graduation, although we were purchasing her graduation dress a bit early on , the manager assured us she would honor a return even if it was past the 30 days ! They made sure to write their names on the receipt and write a note in order to facilitate the return , At the end it was the perfect dress so we decided to keep. It was a great experience, as a father I was relieved as to how easy and inexpensive this visit was for us. Fast forward to a couple of weeks ago , my youngest would be graduating from middle school and we decided to come back to Windsor , we asked about the young ladies that helped us out last time only the hear that they no longer worked there , regardless we expected great service but the young lady who attended to us was very impolite and abrupt , kept it very short and seemed annoyed when we asked questions, I did not appreciate her insolent tone especially when she recommended for me and my daughter to go somewhere more age appropriate. I told the young short woman with curly wavy hair , her comment was unnecessary and although yes my daughter was tiny , she was having a hard time finding a dress as she is in between kids and adult sizes , we left and decided to buy online . read more

As a former employee of Windsor Fashion, I have always held the company in high regard. Throughout my tenure, I worked diligently across four separate locations, consistently achieving stellar sales results and contributing to the positive turnaround of store performance. However, my recent experience as a customer has left me disheartened by the decline in customer service standards. My daughter and I visited Windsor Fashions store during this prom season, eagerly anticipating a memorable shopping experience together. However, our expectations were shattered due to the lackluster service provided by the store manager Liz. Despite the store being adequately staffed, there was a conspicuous absence of attentive assistance on the sales floor. With approximately twenty customers in the store, it was astonishing to witness two cashiers serving a line of two people and no help on the floor. Moreover, when I requested assistance to try on heels with a dress, I was met with indifference from the store manager saying I am not allowed to take shoes to the dressing room and need to wait in line to ask. Despite having no one in line a minute later, she displayed a reluctance to fulfill my simple request as I told her I can have my daughter come outside to try on the shoes to see the length of the dress with heels. The Store Manager failed to demonstrate any genuine interest in enhancing our shopping experience. Additionally, the lack of follow-up regarding LP issues in the fitting room further highlighted the disregard for customer satisfaction. During the checkout process, I was appalled by the store manager's dismissive attitude when I raised concerns about the allocation of the sale, the store manager stated that it automatically goes to her. Despite making a purchase totaling $215, there was a blatant disregard for upselling opportunities, indicating a glaring oversight in maximizing sales potential. Furthermore, the unprofessional demeanor exhibited by the store manager, resembling someone who had indulged in late-night revelry, was utterly unacceptable. When I sought clarification regarding the fitting room attendant name, her response regarding the employee's purported detachment from the store raised further questions about the integrity of your staffing practices. IRegrettably, the closure of the Redondo Beach location, coupled with the appalling service experienced at the Del Amo Fashion Center, has unequivocally dissuaded me from patronizing Windsor Fashion in the future. It is disheartening to witness the decline of a brand I once held in high esteem. read more

I always remember Windsor as having the most beautiful dresses at an amazing price..and it didn't disappoint! I pointed my daughter in that direction for her prom, back in June. She bought the most beautiful dress! So then, when it came time for me to go try to find a dress to go on a cruise, as a middle-aged woman, I nervously walked into the doors of Windsor, hoping for the best, but expecting the worst. Desiree and Liz quickly came alongside me and helped me. It's hard to find a dress when I feel old and overweight, but they quickly boosted my self-esteem and helped me pick out the most beautiful dress! Not to mention it was on clearance for $15! So glad to see that the quality of Windsor hasn't waiver in all these years! read more

Windsor - Accessories Near Me - Torrance, California

Jazmin was so helpful and made me feel important. I am a women in my 60 trying to find a dress for a Gala all the dress is so beautiful but with my size I was having problems. Jazmin was so patient made me feel like I was special. Thank you to the staff Jazmin, Franco and Karime who helped put my outfit together. I will return again. Thank you Ladies for making me feel pretty. read more

If I can rate 0 stars I would. I visited this location to make a return and the lady who was assisting was extremely rude and unprofessional. She had the worst attitude and kept asking me "did you wear these items" even after I told her no multiple times, as if I am lying and accusing me of doing so. Mind you tags were still attached to both items. Not to mention the woman gave me a hard time trying to complete the return because I used Apple Pay to purchase and on the receipt when using Apple Pay it generates a different card number on the physical receipt due to privacy reasons. I showed her the card with the translation on my phone made with the exact same card on Apple Pay and she was dismissive and still said it doesn't count as proof and I need the same card even though it was the exact same card. To top it all off, the lady had the audacity to call me a "BITCH" as I was walking away. This is extremely unprofessional and this woman shouldn't be employed at Windsor with this attitude. I reached out to corporate and asked to speak with the distract manager about this behavior. Hopefully I'll be hearing back soon. read more

I went to return an online order and didn't realize it was prom season so the store was super busy. I didn't know that online orders would be complicated to do when coming to the store to return my items. The store was busy at the time (mid-April) due to prom season it seemed like. The two employees at the front were trying to order and check folks out and the orders some times took extra time but once I got help it was very helpful. Two employees helped me, one names Jocelyn and another that I can't remember the name of. Her mom did nails, I learned from chatting with her a bit. Both helped me with my return/exchange. Since it has past the time I could return, the first girl told me I exchange for a specific amount so I go around the store shopping for things. I wait in line to check out and after some waiting, Jocelyn helped me with the exchange. She did have to go and ask the other girl to pick up where she left off. I had some items that added to more than the total, but she rescanned them all for me to make sure the price was equal or less than the exchange balance. She communicated often what she was doing and why and I really appreciated that. She was friendly and asked questions to her coworker when she was unsure of something. It was busy but I didn't feel like she rushed through the process to ensure it was done correctly. It was a great experience thanks to the ladies that are great at attending to the customers and their requests! read more

I was so pleased with the service I received at this store. They were very attentive and kind. I was attended by Liz and thanks to her I was able to find exactly what I was looking for. read more

Usually my go-to for trips/special occasions. I always know I'll find something (I'm curvy) and their sizes are very generous. Took off 1 star because I was a little key down last time i went, I didn't find anything for a wedding I was attending, but was able to find flattering outfits for other outings read more

Windsor - Outfit 100% from Windsor. Usually a size 10-12, super comfy and stretchy. - Accessories Near Me - Torrance, California

Rudest staff ever do NOT shop here. I asked for a manager and she replied I am a manager with an attitude. I then asked her name and she ignored me and walked away. Windsor's either does a terrible job at keeping their staff happy or they are hiring the wrong people. I hope this is a wake up call for the people in charge of hiring I will never step foot in this store again and take my money elsewhere read more

Came in looking for some dresses and accessories for Vegas and left with nothing. Was in the store for over an hour trying to find stuff in my size- if you aren't a size small... good luck finding anything that will fit. I tried asking for help but all the workers did not pay attention to a single customer. I asked a woman to bring a dress down for me since it was high up and she sighed as if I inconvenienced her. Once I was ready to try on some options I went to the fitting room and there was no attendant and the doors were locked. I stood there for a few minutes and at that point didn't want to ask because I didn't feel welcomed. I left my 5 items on the rack So many employees just standing around talking to one another. Very uncomfortable shopping experience. I remember Windsor used to be the go to place for formal wear- where employees really helped you find the right dress. Not here. Forever 21 is nicer a couple stores down. read more

The 5 stars go to Jennifer for being such an outstanding employee. EVERY time I have been to this store, she has been exceptional. When I have called to check if an item is available she will check - despite everything else going on. I've never worked retail but I've seen some rude ass customers in my life, so I'm not sure how Jennifer keeps the upbeat attitude. On several occasions, she offered to pull items for me, suggested items, and above all has never made me feel pressured into making a purchase. I know most retail employees do not get paid enough for what they do (and Jennifer seems to do it all), so kudos to her for making it happen!! She holds that store down. read more

I came in to the store and asked for help to find and outfit for my wife , Liz was very helpful and put outfits together for me . Great help ! read more

Went in looking for a nice dress and Emily was very helpful and honest. She approached me and was very friendly from beginning to end. I left with a whole outfit thanks to Emily. Come to find out she's a new hire, had me fooled. Friendly staff overall read more

I just want to say how thankful I am to 'Liz'/Elizabeth for helping me today! I believe she was from another store and just helping out temporarily though. Either way, I was in a pinch. I've been searching online for dresses for a week and nothing has worked out. She grabbed dresses for me, gave recommendations, helped with shoes and also found a necklace and hair pin that I loved. She seriously has helped SO much. Thank you Elizabeth! read more

Came by , nice set up. I was walking thru a few shops to find a few gifts. And while I enjoyed the decent vibe and helpfulness I couldn't help but notice the cheap materials and constructions on most of their merchandise. It really has nothing to do with the buyers, it's about the buyers being directed to buy cheap , low cost items. The problem with that , " it's evident." I know many come in for the evening dresses and special occasion outfits , but other than that the clothes are decent , nothing to special. I skipped the time , but I hope they get more identity driven clothes that have quality in the product. At least I'm not yelling over music like Forever 21 ! read more

Windsor - Easy vibes, not packed - Accessories Near Me - Torrance, California

The customer service is terrible. I went into this store to look for something to wear for a night out plus I like their shoes. I walked in and no one greeted me. I continued to look around and I saw the shoes I wanted and there was an associate near me and she didn't even look up. I was going to ask her for my size but i was so annoyed that I left. Why would i want to spend my money there ? Then I went back the next day on my way to work because i couldn't stop thinking about the shoes and AGAIN no one greeted me. I thought they didn't see me at first so I kept looking around and they were just talking amongst themselves. I was over It so I left. I think the bare minimum you should do is greet your customers and let them know you're happy they're shopping there before everyone stops and the company goes out of business. But what do I know ? read more

I don't usually write reviews but I'm so happy with the help I got from the employees here. I went to a lot of shops around the area but I love the styles at Windsor the most. Plus they were really helpful here, I found what I was looking for fast :) Thank you Vanessa, Desiree, and Franco for helping me out today and answering all of my questions! read more

The dresses here are all stained and trampled on and their is always so many people in the store that you can never walk around. Plus I think it's crazy they charge more than $50 for any thing in their store the quality is so bad. It's like the forever 21 of dresses read more

I just really wanted to thank the wonderful ladies at this location for helping me look fly for my graduation party. It's not easy going shopping alone but Veronica and Desiree helped me out and made me feel comfortable, and were very patient and kind when I asked for 5 different dresses hanging on the wall. I love my dresses from Windsor!! And yes I was indeed the flyest one there. And thank you Franco for ringing me up and answering all my questions and for being so helpful as well! I'll be back soon for all my event dress needs. Thank you ladies!! read more

My mom and I went to Windsor to get a dress for a wedding. We left with three. One of the dresses didn't come in the size we wanted, but Isabelle ordered it for us and it should arrive in the next couple of days! We appreciate Isabelle and the excellent customer service she provided to us! read more

Order online and was charge to return back to warehouse $7.25. Store was not able to return that information should be communicated with the customer will not be ordering anymore from Windsor. read more

Desiree and Evelyn went above a beyond in helping my daughter find a prom dress - they pulled dresses from the floor, called other stores for sizes, placed ones on hold for us and even saved the preferred size that we wanted when it became available from another customer which we bought when we came back! Thank you so much for making dress shopping so easy and fast! Colette E read more

Love love love this store. Staff is so polite and helpful. I like that the clothes here is affordable and reasonably priced. This is my favorite location to come to. read more

Updating my review because the district manager did reach out to me and apologized for the unprofessional way that her employees handled the transaction, which I appreciate. I was able to get my money back, but I felt like it shouldn't have taken this much effort and inconvenience. But thank you for taking the time to help satisfy your customers. read more

I went to get some dresses and I had no idea what to get ! the team member name estefania help me out and not just that she was on top of what I needed and she had such a positive attitude, she went out of her way to make sure I left with what I needed read more

I like coming to look at Windsor for special occasion dresses but their other clothes are really cute too, I walked in and was helped by Cynthia, she was super friendly and helped me find something similar to what I was looking for , I left very happy, will keep shopping at this location. read more

The workers here are beyond rude. They don't say greet customers and offer help. Every time I come in here I regret coming in. Especially tonight closing hour read more

My wife bought 10 items but forgot to bring a coupon. Breanna happily agreed to put the coupon code afterwards so we got a nice discount. Great service! read more

I just have to say amazing!!!!! We found my daughters debut court dresses here for an amazing price! The store manager Jeanette went above and beyond helping me locate the dresses that the girls chose and even had them shipped to the Torrance location (saving me hours of driving!) all the girls were fast friendly and wonderful to work with! We will defiantly be returning for all of our clothing needs! read more

I came in shopping for a birthday/vegas dress last week.. I was greeted as soon as I walked in. All the girls had wonderful smiles on their faces. Esmerelda came up to me asking what I was shopping for and she picked items for me. And when I was trying things on she came to the fitting room to check up on me!!!! That's never happened to me before I was so happy and surprised how nice and helpful she was. I felt as if she was my friend! LOL All the ladies were so nice and I appreciate the great costumer service. I never write yelp reviews but I went into another windsor location and didn't receive the same costumer service so I had to show my appreciate! :) read more

I went there two days in a row with my friend who was looking a dress... and all of the girls who work there aren't nice at all they all have poor customer service... they look upset...they don't seem to have any energy. The girl at the register with the grey looking hair was the worse!!!we asked her one simply question regarding the jewelry and she responded with an attitude read more

Called the store to place a dress on hold, when I get there someone is trying on the dress that's supposed to be on hold. Not only that the dress is damaged. Drove 30 miles for this bullshit. Customer service sucks ass. read more

Okay so I rarely leave reviews for anything, but this place really WOW'd me. I came in looking for a super last minute dress, being the girl I am I grabbed like 29 dresses to try on lol all the girls working here were so helpful from helping me find a dress to helping me pick the perfect shoes and accessories. Everyone was so kind and I was treated greatly by everyone. I will definitely come here now for all of my dress needs. Thanks ladies for being so caring and kind!! read more

I am so happy right now! Really Last minute stuff, I'm heading to Vegas right now but needed to exchange my medium to a large and I get to the store right when they open and did not see the size I needed on the rack. So I told them and they said they have one left, looked all over the store and found it in the back room of there store!! Briana and Minerva were really helpful and I couldn't be any happier!! Come to Windsor at Del amo mall Store #9, these beautiful ladies will be more than happy to help you guys out!! read more

DO NOT let Esmeralda help you. Very bad customer service and really blotchy. I work at the mall and know that when someone wants to cancel a transaction before putting in their card. It CAN be cancel. She kept making excuses as to why she couldn't do. Overall she needs to work on her Customer service skills. I will not be shopping at that Windsor again. read more

they literally have nothing at this location but prom dresses their advertising is so false and its very cheap material nothing what it looks like on instagram read more