I had a great experience at Nordstrom Rack. Stephanie helped me select a pair of Ray-Ban sunglasses, and she was extremely patient, professional, and helpful throughout the entire process. I asked a lot of questions about the different styles, sizes, and which pair looked best on me, and she took the time to carefully answer every one of them. Even while handling other responsibilities, Stephanie stopped what she was doing, opened the display cases, and made sure I was able to compare different options so I could make the best choice. Her customer service was excellent, and I truly appreciated her kindness, patience, and attention to detail. She made the whole shopping experience enjoyable and stress-free. read more

I'm a regular at this Nordstrom Rack and usually have great experiences, so this interaction with an associate named Jewls was really disappointing. My husband and I spent around $400-$500 Sunday, and I also purchased $20 press-on nails that were accidentally left out of my bag. I came back the next day, and unfortunately Jewls was the associate I had to deal with. Her attitude was immediately defensive and irritated. She insisted she never rang up the nails, even though they were clearly on my receipt. The manager checked the cameras and found that the nails had fallen between the counter. Mistakes happen . I completely understand that. What I don't understand is why Jewls made the situation feel like such a huge inconvenience to HER instead of simply acknowledging the mistake and apologizing. It's honestly sad because I love shopping at Nordstrom and have always had great interactions there. Jewls' attitude alone would make me think twice about coming back. Hopefully management speaks with her about customer service and accountability. read more

The good: I found so many cute and trendy purses, jewelry, shoes and accessories. They had many sunglasses for under $30. They sold purse brands like Furla and Marc Jacob's. I got a hot wheels dinosaur toy, mermaid Barbie toy, two pairs of kids Adidas shoes here. Their men's clothes looked trendy. The shopping carts are small and easy to maneuver with cup holders and a hook for purses or backpacks. There was plenty of parking. The bad: I wanted to browse the store more but couldn't with two toddlers. I always get asked if my email is correct at checkout. It isn't. But every time I try to correct it, it doesn't allow me to at the store. The interesting: They had interest crocs sandals I've never seen before. read more

Nordstrom Rack - $32 toy - Department Stores Near Me - Redondo Beach, California

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Five stars for Emily. Had an issue with an online order. She's a problem solver. She didn't blow me off. So helpful. Corporate, please take note. Thank you, Emily. read more

Mel and sky !!! You made it so easy for us to return our super late with no receipt merchandise. You were so nice about it. We were not expecting this. Thank you so much. read more

Nordstrom is a very famous retail store; so I had high expectations going in here. Apparently, these Rack stores have lower prices. I bought a cool leather looking jacket, a couple shirts and underwear. I like the look of the jacket and it fits well. The place kind of reminded me of Marshalls and Dress for Less but overall the quality appeared to be higher. Service and store layout/ambience was nothing special though. The parking lot is very busy; people drive too fast; so be careful walking to the store and out. Recommended for value deals on more upscale clothes. read more

Nordstrom Rack - Department Stores Near Me - Redondo Beach, California

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Everyone at the store is great but they talked me into applying for a Nordstrom credit card. Never received the card and no one answering the phone. On my $100 plus purchase they charged me $500 interest! Don't get a card read more

This is my goto for a quick gift for literally anyone. They have a lot of great brands at good prices and there's something for everyone (even babies). The line was looooong but it went VERY quickly. I was able to get in and out in about 15 minutes! Everyone is helpful and nice. read more

Huge shoutout to Mel and her team for incredible customer service! They truly went above and beyond to help me locate an item that was already packed up and ready for fulfillment. Instead of brushing off a tricky request, Mel's team put in the extra time and care to track it down for me. That level of patience and dedication is rare--thank you so much, Mel & team, for going the extra mile! read more

The worst customer service I have ever ever experienced within this Nordstrom Rack the person that was suppose to help me her name was Karyn and she was so rude and didn't bother trying to help. I was in the side for at least 10min and didn't acknowledge me ... will never come BACK HERE AGAIN! Nordstrom is loosing their amazing customer service staff they use to have bummed read more

What was I thinking... ... dropping by ten days before Christmas, really?!? I had a couple more people on my list to buy presents for. Since I was nearby, I thought I'd check this place out (since I've also never been.) I was lucky enough to find what I needed! And quickly at that! So I also quickly tried to find where the line is to pay. And oh, boy, that line was a mile long! And I'll admit I thought about just leaving, anticipating I'd be here t least a half hour. NOPE: I was outta there in ten minutes! (I actually clocked it!) Staff was certainly ready for the crowd! Found bargain buys. Got outta there in no time. Even during one of the busiest seasons of the year! I should come through more often... read more

Yesterday I stopped by to pick up a pair of jeans I ordered online and while browsing there I found few pair of jeans, sweat pants, that was on red tag clearance with extra 25% off. But when I was at check out, this lady cashier all of a sudden started to peel off the red tags and rescan it at full price, and told me that price was incorrect. So does anyone having the same problem?. Is that the cashier can decide to take the item back if they want to and not to sell it to you? Any reason or was that something about me or the way I look that she did this to me? Pretty bad that their employee treated their customer like this. I mean I would never want to come to the store again. read more

I think it was a mistake downloading the app because I have ordered so many great items already! Love this Rack, love looking thru their clearance! And picking up items ordered is so easy! read more

Extremely frustrating and disappointing experience. I clearly explained to the cashier BEFORE the transaction that I needed two separate return transactions for a specific reason. One return was going to be an exchange, and the other needed to be a full refund back to a different card -- because one of the returns was NOT mine. That is exactly why separating the transactions mattered, and I made that very clear upfront. I specifically explained how the transaction needed to be handled to avoid issues. The cashier insisted it was fine to combine the returns, and since she works there, I trusted her judgment and assumed she understood how the system processes refunds. While I understand that some system limitations may not be her personal fault, the issue is that my instructions were not followed, and I was reassured in a way that led to a financial mistake. My returns were $102.49 on one receipt and $169.91 on the other, and I clearly requested the full refund of the second receipt. Instead, the refunds were incorrectly split, with one receipt receiving MORE money than I even returned and the other receiving significantly less. The math did not add up, and it made no sense. Because of this error, my money was mishandled, and I am now dealing with a situation where funds that were not even mine were incorrectly processed. I was told the mistake could not be corrected, and customer care was also unable to resolve it. This could have been completely avoided if my request had been followed the first time or if I had been accurately informed about how the system would process the returns. Instead, my time was wasted, my money was mishandled, and I may not even be able to recover the correct amount -- all because I was not listened to despite being very clear from the beginning. Nordstrom Rack needs to take responsibility for this mistake and ensure customers are not financially impacted due to poor communication or system issues. This experience has seriously damaged my trust in this store. read more

I've gone to this location twice for online returns, and both times they took the merchandise but didn't credit me for all the items. When I called back, out of three garments they could verify on camera, only those were refunded. The other two pieces--totalling $150--were completely missing from my refund. Very strange, as this has never happened at any other store. I've stopped shopping here and now avoid ordering more than three items online at a time. A big letdown read more

Maham, is by far the kindest person I've spoken with. So attentive and sweet to me and my wife. It's very rare you have people take some much time and love just to make sure you feel special. This woman is amazing! read more

Nordstrom Rack - Saint Laurent - Department Stores Near Me - Redondo Beach, California

Are you a Rack Head? I'm not really a Rack Head--but I did enjoy my shopping experience in the store today. There is a lot of inventory here right now--if you need something--go now before the holiday sales start. I had a very old gift card and needed a dress belt so I stopped in and was amazed at how many dress belts they have with prices at $20 or less. There were about 12 racks of belts. I found something I liked but it took 30+ minutes at the register because the gift card was so old that while it had the balance, they could not figure out how to use it. They had to call headquarters and headquarters had to escalate to a high level who still could not figure it out. My gift card dated back to the days before the internet. Hey, I've been busy! LOL The gift card was probably older than most of the employees in the store. When they described the Nordstrom's gift card over the phone to headquarters--they never heard of such a card--but when they input the numbers--they did have the correct balance. The card just had an account number--no chip or digital. Without boring you with all the back and forth between the employees, managers, headquarters and me--in the end, after 30 minutes or more at the register--thankfully they just manually gave me the credit balance. The clerk told me they are going to take a loss on this balance because headquarters cannot figure out how to credit the store with the gift card balance. I did not like to hear that because I was impressed with the employees here--who I got to observe checking out dozens of other customers waiting for them to resolve the gift card dilemma at the register. Free large easy parking lot, Target is across the street and so is a large shopping mall called the Galleria. I will come back and have another look around soon. read more

Service was excellent. They have a vast selection of men's, women's and children's clothes. Value depends on what you are getting I purchased my wife some new so we all good here. read more

I went to this location yesterday Dec 30th after 7:30pm to pick up my online order. As I approached the dressing room/ order pick up area. A young lady standing behind the counter asked if I was here for pick up? I said yes and attempted to give her my CDL but she stated We don't do that here. You cannot pick up an order with your ID. I was a little confused? I told her my phone died but I have my identification card to pick up my order. She laughed and stated once again we don't do that here! I replied you don't allow customers to pick up their orders with their identification card? She just stared at me! I chose to just leave the store and let the order go back eventually! I thought of asking for a manager but just decided to leave. read more

I always love to come to this Nordstrom Rack location. There's always a good selection of items in every department and the store is always clean/organized. Service at the register is always super friendly and efficient. The last time I came I had a great experience until I got home and realized that the security tag wasn't removed from a top I just purchased. So I'll have to go back with my receipt to get it removed. Other than that mistake, I'll continue to come back here for accessible parking and good finds. read more

It's me, not The Rack. I don't like discount shopping. Store is clean and organized. Not my thing, sifting through discounted merchandise looking for something I can use. I know better than to step foot in these type stores. 3 stars, okay for what it is. read more

Macy's better. The rack used to be great, but it seems now it's all brands just made for the rack and leftovers. if you haven't been to Macy's in a while, I really like that. Very cool and current stuff and they have lots of discounts so the price ends up being about the same as the rack read more

i lived in LA my entire life i've never been to this store... i need to buy a suit for a funeral.... and wow... they have a great selection and the prices are more then half off of what the major retailers sell. i got exactly what i needed. if i ever need to buy another suit... this is the place i'm coming to. but the cashier lines are long.. not a big deal thou read more

I came in here to find a skinny men's dress sock that I have been trouble finding due to issues finding the right size. I asked Aliyah who worked up front if they had some skinnier men's dress socks in a large variety of sizes. She directed me to the socks section and showed me a bunch of good pairs. Prices were good too! Most of all Aliyah's service was top notch and she made sure that I found what I needed and was very detailed and thorough in her explanation of how to find the socks I needed. She really went the extra mile and demonstrated excellent customer service. Huge shoutout to Aliyah for the excellent customer service! read more

I've been looking for a casual shoulder or cross body handbag for a few months now. I wasn't in a rush, but was prepared to purchase something as long as it was comfortable (not too heavy), the right size, and was well made. My first stop was the luggage department since I had purchased a Tumi carry on last year for a trip to Hawaii from this store. I asked one of the salespersons if she knew whether there were any Tumi handbags, and she said not in their department, but there might be a cross body and backpack in the handbag department on the other side of the store. To my surprise, she called over to the handbag department for someone to assist me with Tumi. I heard her tell them that I was heading over and even described what I was wearing. Wish I had gotten her name. I walked over to that department, but the salesperson didn't seem interested in helping me. When I inquired about Tumi, she said that everything was mixed up and to look around on my own. I saw a number of brand names such as Burberry, Marc Jacobs, Tory Burch, and Rebecca Minkoff, but none of them worked for me. She never approached me to see if I found what I was looking for, or to offer any assistance. I was getting ready to leave when I noticed some backpacks against the far wall. Then I saw the 2 Tumi items that the salesperson in luggage mentioned. The Tumi leather cross body was just what I was looking for and at a great price. I decided to buy it and stood in line. Tiffany took care of my purchase and carefully inspected the bag to be sure there were no hidden security items going off when I exited. When I inquired about changing my phone number for the Nordstrom Rewards, she called Corporate and took care of it while I waited. I appreciated service provided by 2 of the 3 staff I encountered who were willing to go out of their way to help! By the way, there's still a small red Tumi backpack available for a Valentine's gift for someone. read more

Amazing selection of shoes. My self control flies out the window when I am here. Everything gets a yes!!

Always always great finds on name brand shoes and other wear . I've always found my name brand shoes here ! Today my husband found white Adidas fir $37 bucks,! I also noticed tons of brand name amazing toiletries fir those who are planning vacations and need their favorite toiletries in travel size read more

Nordstrom Rack - If you are looking for good brand carryon toiletries for your next flight travel come by - Department Stores Near Me - Redondo Beach, California

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I had a problem here trying to return something that I had bought online. It was expensive, $150+. I feel they were not helpful at all. They told me to 'return it online'. I ordered directly from their site, they should be able to honor the return. Not sure why this was a problem? I ended up leaving, went to another location and they were able to do it just fine. The place is shotty and I would not recommend this location. Poor selection and not helpful staff. read more

Very poor service, the person almost seemed upset they had to ring me up. I went in a couple days later for a return and had the same treatment. Almost felt like I was looked at weird for shopping at NORDSTROMS RACK!! Maybe get better staff and clean the place up a bit. read more

I love this place... Especially during a clear the rack sale. Get there early for the best selection! They always have great deals on makeup like MAC, Nyx, Bobbi Brown, Laura Mercier and even Philosophy products. Since I shop constantly, I try not to buy anything at full price at Nordstrom's. I try and wait for everything to get reduced 40% at the Rack. I have even found accessories that I've purchased at Nordstrom's at the Rack and other stuff too. Selection can be limited...but if you look hard enough, you'll find something good. Plenty of great designers like Kate Spade, Michael Kors, Rebecca Minkoff, Tom Ford, Prada Etc. There's so much to choose from. Today I scored some awesome Prada sunglasses. These will replace the Jimmy Choo sunglasses that I also purchased at the Rack for $99. They were originally $399. Color Me Happy! Happy shopping y'all!!! read more

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Great items, great prices and customer service. Highly recommended. Don't fret if you walk in and see a crazy line, it moves quit fast.

Friendly service people. I always find something I love. Trendy with great quality and selection. Can usually get great items for a fraction of the cost of other retailers. The fit and construction are well crafted and last for years. Some of the items I've purchased from this location have been in my wardrobe for 5 years (that's when I stumbled across this place). Anyhow. They can be a little pricey. If you don't mind spending your money on quality. read more

Today is opening day at Nordstrom and highly recommend you stop by to take advantage of some great deals. Tip: download their app to score $5 off your purchase of $50 or more read more

Bad customer service Last night I was have very bad customer service , the lady was very rude on me, I can't believe, I was been 10 year customer in this location, but when I going to return my Oder, the lady was really rude on me and keep give me the durty look read more

I always find something nice at this location- whether it be shoes, dresses, or blazers. My issue is when I go to the kids' shoe section. Each shelf is over-stuffed and there are shoes covering the floor of both sides of the aisles. It's disorganized and isn't inviting. It seems like the staff have given up organizing and so the customers also don't make an effort to keep the floors clear. I picked up all the shoes off the floor of one aisle, and it took me no more than three minutes. Please figure this out. read more

Nordstrom Rack - Aisles with shoes spilling onto the floor - Department Stores Near Me - Redondo Beach, California

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@nordstrom_rack is open now in the South Bay! I didn't get to go the first day but I did get to check this place out on the 2nd day that it opened when I had a day off and it was packed! Actually it wasn't so bad but there was plenty of people there. I found it strange a bit since it was a work day and I was there in the middle of the day (hmm don't all those people work haha..where are they all coming from?? Maybe we all have the day off together lol). This Nordstrom Rack is a little smaller than others that I've been to though and so this maybe why it seemed quite crowded. Plenty of good brands - Coach, DKNY, Michale Kors, Juicy Couture, Kate Spade, Marc Jacobs! Sunglasses, purses, shoes, watches, clothes....you name it. The line to checkout was long and I was quite amused that there was an employee who's main job was to hold a sign that told shoppers where the end of the line was. He greeted me with a friendly "Welcome to the end of the line" when I got there. The line was long but moved quickly because they had several cashiers. It was also easy to see who the next available cashier was because they would lift bright pink, green and red flags when they were free. So nice to see a Nordstrom Rack in the South Bay! read more

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So you know where I'm coming from, I'm not a high-priced-department-store shopper. I can't remember the last time I was even inside a normal Nordstrom. But, I do like my discount stores like Ross, Marshalls, TJ Maxx and, on the rare occasion, Nordstrom Rack. This is a good sized store and, unlike many other stores that make you walk through the entire store to get to the clearance rack, this store has the men's clearance rack right inside the door to your left (if you please). But, don't be fooled, this is still the extremely high priced items from Nordstrom marked down, some quite nicely, some not so much. I found this great looking jacket that was previously $800 on sale for $300. Good deal if that's your budget but that's way too much for me. On the other hand, I found a great Tommy Bahama pullover sweatshirt that normally sells for well over $100 on sale for $20. Now that's my kind of discount! The line to get out of the store took longer than I thought it should but I guess that's the price you pay in time to get those discounted prices. It's a clean store, lots of parking and quite a nice selection of clothes, shoes, handbags, luggage, etc. Hope you can find what you're looking for, in your size, and on the clearance rack! Enjoy! read more

Nordstrom Rack - 90 day exchange policy. Sorry for the glare. It was sunny outside. - Department Stores Near Me - Redondo Beach, California

I frequently shop at this location and usually get great help from a few of the employees, but that store manager is something else! I was trying to look at a purse and she looked at me as if I was in her way. I asked her where can I find something and she just pointed! I asked another employee for a manager and when I found out it was her I was very disappointed with her behavior! The employee told me no one in the store cares for her and I can see why! She needs to learn proper communication skills and be a bit more professional since she's the "Store Manager"! Do better hiring Nordstrom Rack! read more

As a regular at this location, I've always had amazing service. Some of the girls know me by name, it's like seeing your friends a few times a week. Faith, Sharon, Andria, Alisa are always so sweet and helpful. There are a few in shoes I don't know their names but always working hard with the mess other customers leave behind. And I always find what I'm looking for. All that said, idk when they hired this very short, messy haired, prejudice white woman to be a cashier but she is not what I would think Nordstrom and Rack brand stands for. Several times while in line I've seen her treat different people differently. As well as ignore several customers if they are POC. I've seen it more than once, it's clear it's on purpose. Her attitude w/ white customers is altogether different than her attitude....if she chooses to help them...than her attitude with POC customers. And she takes a very long time with each customer. I will do whatever I can to not get her as my cashier. The two times I did, she left 2 sensors on, thankfully Andria was nearby to take them off. I don't know why this woman has such attitude but it's clear she doesn't belong there. Other than that, like I said, always have a great experience even when it's busy. I will continue shopping here but will avoid this woman like covid. read more

The store was having a big sale; so there were a lot of people there. I wanted to buy a hair brush. I couldn't find a price anywhere. I asked an employee if there was a price check scanner, and she said no, that I would have to take it up to the register. Since the line was rather long, I didn't want to wait only to find out it costs more than I want to pay. So I put the item back and left the store. Weird. read more