I've never had to wait for 20 minutes for a refund for a purchase and they still haven't figured out THEIR error so her I stand waiting to get my money back. Careful when you order from HauteLook. Lesson learned will never shop here again. They have lost a very loyal customer read more

Definitely the best Norstrom rack around! The sales people are very friendly and the variety of shoes is great. I got a pair of Nike running shoes for like 50% cheaper than other places. The only downside of this store is the long lines on the weekends. read more

I used to like the Rack but every time I've been in lately all I've seen are very poor quality clothes, some very picked over leftovers from the main Nordstrom store, and ridiculous prices for the poor quality and often damaged items they have. They have a lot of the cheaply made stuff like you find at other discount stores, but at twice the price. While I occasionally buy a cute, trendy cheaply made top or skirt, I'm not going to buy one for twice what I can buy it for at another store in Empire Center! And watch out for deceptive pricing practices here too! Last time I was in they had a whole stack of face cream stacked behind a sign that said $6.97. There was no price tag on the cream. I took it to pay and the cashier charged me $12.97. When I complained, a supervisor snottily said that the $6.97 was for another item, which curiously didn't seem to exist anywhere on that shelf, and that "not all of our items have price tags." No apology, nothing. Needless to say, I won't be going back. read more

ehhhhh, not a great nordstrom rack. to be fair, i did come on thanksgiving weekend, so the store was a mess because it had been picked through so much. that being said, i still didn't think their selection was that great or as large as the other locations. probably won't be back here. read more

This place is a scam. I work in a department store, with designer clothing and handbags all the time and I can tell you that the stuff in these nordstrom racks that are supposedly designer are totally not! I felt the michael kors bags and the leather feels like plastic or really cheaply made pleather. and the the metal parts on the bags look very cheap like aluminum, not heavy like the metal on real MK bags. the merchandise is the real thing but an okay copy of the real thing for not even that great of a price. they wanted 200+ dollars for a "fake" MK bag. Give me a break. I rather wait for a price reduction somewhere else where they actually sell the real thing. read more

I love how their mark downs actually make a difference! its all about saving money these days!!!

Lots of variety offered here which is great. Store is huge and spacious. No rubbing shoulders with other shoppers. Checkout is fast and courteous. The huge strip mall offers plenty of parking. read more

Be prepared to wait in line. It doesn't matter what time or day of the week you come, the "express checkout" registers throughout the store are almost never manned. Tracking down an associate in a green shirt to help you at one is almost as impossible. Maybe your deal is worth the wait, but if your time is more valuable, you may want to go elsewhere. read more

Great selection and you can always find good deals on jewelry and clothing items! I always purchase online and they have a wonderful return policy where you can return in stores or by mail. I am always very satisfied. read more

i LOVE nordstroms rack!! this location is new and still pretty clean!! ive been here a couple of times and its never trashed and the clothes are always in place! the service is great too!! Its smaller than some of the other locations but still has the same amount of great stuff!! and its never too packed, like some of the other places can get! read more

It was no ordinary Sunday evening. I vividly remember coming into the Rack about a month ago desperately needing a new pair of black, comfortable shoes and didn't have time to come back another day. I was stressed out as I was starting a new job the next morning. I walked in and looked around for a pair in my size. The store was so busy making it hard to browse. At last, I found some Nikes that were affordable and my size! Score! When I went to remove the shoes from the shelf I was surprised that that the left shoe was not attached to the right one. I searched high and low for what felt like an eternity to no avail. That left shoe was no where to be found! Right before I decide to storm out of the store disappointed by my unsuccessful shoe mission I saw employee, Luz walking through the shoe department. I asked if she could help me find the missing shoe and she kindly agreed to try her best. Just as I was making my second attempt to call it quits Luz called out for me and told me she indeed had found the left shoe to match the right one I was already holding. What a life saver!!! She turned a negative situation and experience into a wonderfully positive one!! If I could give Luz 10 stars I would!! It was so refreshing to receive such excellent customer service in a day and age where it seems like we've all forgotten what customer service really means! I love my shoes and have Luz and her perseverance to thank for them! :) read more

a wide selection of discounted name brand items and they even have a decent selection of shoes to fit my little feet, ha ha. only complaint is I wish they would spend the time to organize the jeans by size as it would save everyone more time in the long run. read more

Its fun to go here every once in awhile and just see what there is. Often i don't look in the shoe section because its usually not in the most neat order and i never really find any shoes that fit and look good. The staff is pretty unhelpful in knowing a lot about what is in stock. Also, the lines to pay at the register are ridiculously long every time seemingly due to the cashiers being pretty slow. The makeup and skincare stuff is always the same: NYX, Stila, Burts Bees, Khiels, Bedhead, and some Urban Decay. The racks are done by brands but tend to usually be messy with the sizes all over the place. The clearance racks can sometimes have some cute stuff but looking through them takes a long time but you can sometimes find random brands such as TOPSHOP in there and cant find it any other place in the store. The switch out of inventory takes a REALLY long time, so if you go you should wait it out till the next time as it is probably going to be the same stuff. I've seen the same shirts after 4 months still on the same rack. Also do not leave anything your interested in on a rack or shelf as things move every second! They constantly move racks around to different places in the store. read more

considering it being a weekend the employees had kept the store partially clean and the were very nice. The cashiers finished my day off very pleasant. even though there wasn't a maternity section my visit was very pleasant i still end up buying something at this store. read more

A great shopping experience, I am new to Nordstrom Rack but I'll be back!!!

love it! got Michael Kors watch for $199 which is still in best stores for $495...wow what a deal!!! anyway..the store is very clean and well organized, staff super nice...again love the store! read more

Bought a pair of boots there last summer. Was not familia with the brand Roby. Duh, was going to return them, and my girlfriend talked me out of it. I paid $32 for them. I saw them at another store for $180. Everyone loves the boots. I found an identical boot at Aldos for $76. Great buy. read more

I am more and more disappointed in this store every time I go in. This last time may be my last. Poor customer service, long line at the register, and a very messy store. Nordstrom Rack should try to uphold at least a little bit of the Nordstrom cleanliness and professionalism instead of spiraling down to Ross levels. In my last visit, I just had a return from HauteLook. The girl asked me if I had purchased using a gift card. I explained that I couldn't remember and asked her to check by scanning my receipt. She said some garbled reason about it taking longer and having to come back to get a gift card another day if it was purchased by gift card. Okay, whatever. But she just stared at me as if I was somehow going to remember the exact way I purchased the items while she held my receipt in her hand. She begrudgingly and silently scanned my receipt and return items. And then with a snotty attitude told me i had NOT purchased with a gift card, but that in the future I had to know ahead of time if I had purchased with a gift card or not. Is that not information they can EASILY find out by scanning a receipt? It it's not, that is absolutely ridiculous. read more

Unlike Marshalls or Ross, which seem to sell generic stuff disguised as deals, they actually have real deals on stuff from Nordstrom stores among the goods at Nordstom rack. It can be hit and miss, but sometimes there is a motherlode of stuff to be found at Nordstom rack.. I always seem to find shoes and things that I did not know I needed when I stop in here once or twice a year.... read more

The best Nordstrom Rack in LA. It's worth driving there for a wide shoe selection. I also buy office clothes here. As for accessories - other stores have more items to chose from. read more

I am a longtime and loyal customer of Nordstrom and Nordstrom Racks. But this location has poor management and awful customer service. I had left my car keys at the register and when I returned to find them the store manager was all but dismissive and irritated that I was interrupting her next sale in order to get some assistance. She then haphazardly looked through a bin behind the register and gave me the shoulder shrug and an "SOL" response. Because I was 99.9% positive, I took it upon myself to ask the new cashier that was ringing at the register that I had been at. She politely opened up another drawer in which I spotted my car keys. NO apology was given by the manager, she simply turned her back. It is beyond me why this type of customer service occurs and what's even more upsetting is that she is the store manager setting a terrible precedent for the rest of her employees. I love Nordstrom but will no longer support this Burbank location. read more

love coming here for the prices but sometimes i need to wait for so long to get some service..the selection is always low but nthe experience is nice.. read more