Saqib was so helpful with the Bony Levy jewelry line. He was patient while I tried on pieces and he gave good advice on the various products in the store. I ended up choosing a great Bony Levy piece with Saqib's help. Thanks again for really great customer service. This was the best service I've incurred at a Nordstrom in the Austin area since I moved to Texas. read more

I had found the perfect trench coat however It had little red marks, the worker said they don't sell damaged items so decided to ship another one to my house. I was very pleased with that. As she checks me out the sales associate apparently can't hear me spell my name and last name very slowly since she kept doing it wrong. I was very patient with her and each time corrected her, until she yelled at me to click "CANCEL" on the screen. I was in shock and my bf was too that she yelled. I continued the purchase and she handed the receipt and said nothing, no "thank you" no "have a good day" nothing. I was so disappointed in her attitude I went back and wanted to cancel my order with her, she refused and didn't acknowledge her attitude with me. I talked to someone else and the manager, they were both very nice but didn't do much to address their horrible sales associate or accommodate me. read more

so i went and a lady named Lisa gave me attitude when i was trying to pick up an order and she sounded like she didn't want to be there in made me upset with the customer service provided. she insisted on the fact that she couldn't find my order although i did show her the confirmation order. later on someone else helped me and actually found it in less than 2 minutes. i would just like y'all to be aware i provide good customer service when i'm working i expect the same from other places. read more

I went to Nordstrom in search of a formal dress. I had done some looking online and had a few dresses I wanted to put my hands on before purchasing. I found the dress section, found the styles I had picked online, but not the size I needed. Took the dress to the service desk and waited for about ten minutes for the two women working to finish their obviously personal conversation. I asked about a different size and was told by the salesperson to order it online. I then asked about a different dress, and was given the same response, 'go buy it online.' The store was not busy, so why would these girls want to make their job obsolete? I did find a couple dresses I decided to try on and said that to the girls. They just said ok. Didn't offer to take my stuff to a room, didn't even point me toward the dressing room. I will for sure never shop at Nordstrom again. The customer service is beyond poor. Why would I pay more to get treated like garbage? read more

I recently used the free styling service. I thought the appointment would be a bit intimidating. Nope, it was an hour of amazing, efficient, comfortable, fun shopping. My stylist Stephanie Bloom was fabulous. Her manager also checked in a few times with his very upbeat and friendly demeanor. Not to mention his style. I have a very difficult body to dress. Stephanie had an array of great options to start on before I even got there. She even was mindful of my budget. My husband pooped in at the end of my appointment. He was lost looking for a shirt for the evening. She ran and grabbed a couple shirts, both of which fit and were very nice. Thanks Stephanie! You Rock! read more

I have been a Nordstrom shopper as long as I can remember and recently moved to Austin from the San Diego/Orange County area and can say Nordstrom here has been a true disappointment in comparison to the California stores. After numerous different trips into the store I have rarely been greeted and I can never seem to find any items I am looking for. A specific example being today I was browsing the TBD department (which is my favorite) and I had a few items in my hands and was heading to the dressing rooms, passed by two employees who were standing chatting with one another looked at me said nothing and continued chatting. I decided to set my items down and leave because I felt none of the employees deserved the commission from my possible sale. After this I went to the POV department and was not greeted at all either. The only department that kept me from giving 1 star was the men's furnishings department where I was greeted a few times. It is extremely frustrating having such a beautiful store with such poor customer service. read more

Beautiful store... I really enjoy the non-pushy shopping experience! The associates are always so knowledgable and honest about their products, and I love how friendly every one is! Nordstrom Domain will always be my go-to store read more

Ami in the perfume cosmetics counter is a class act! She helped me find a Tom Ford perfume that I absolutely LOVE! Thank you, Ami!

The employees in order pickup are an embarrassment to the companies policy's. They are unprofessional and unorganized , do not expect very much help when ordering from them . read more

Love shopping here! Everyone is so friendly and knowledgeable about their products. It's a clean and elegant store to shop. Definitely recommend coming here read more

Every single time i come to this location I get extremely terrible customer service. During my most recent experience, I was double charged $300 on my credit card due to their systems being down. After they had already charged my card once they told me they would have to charge my card again since it did not go through. I showed them my account online and confirmed it had already gone through but after several minutes arguing this was the only way that i could leave the store with my purchase. OR I could leave all my credit card information to be charged again anyway at a later date. I was assured that their finance team would later see the charge and remove it. I was very upset with my options after already having been charged but also recently a victim of fraudulent charges on my credit card. I paid AGAIN. The customer service rep did not show any sympathy, but did tell me to call her to follow-up on the charge. She then complained about how this had happened many times in the previous week and hated answering the phone. This was an odd thing to say to someone that you just told to call back about a double charge. I called her back later that same day and spoke to someone named Jameson. He argued with me and talked over me the entire time i was on the phone with him. Its been a week and I have not had this issue resolved and no one can seem to help me. The double charge was removed then added back again. Everyone you call to assist you is not helpful at all. Stay away from this location and their terrible customer service. read more

Brian at the NARS makeup counter is pretty damn fabulous! I was just browsing and he asked me if I needed help and I said "No... but I'm just curious about the brand as my cousin told me to try it out." Anyway, he was super helpful, friendly and very low pressure. He tried a few different things on me and made a recommendation based on my little to no makeup lifestyle. He was very knowledgeable and I walked away having purchased just one item. I went outside to my sister-in-law and she loved what he did to my face so I took her back in to see him and he gave her detailed instructions on how to care for her oily skin and rid herself of dry patches as well as making some recommendations and sending her off with samples to test out at home for a few days. We decided to buy several more items from him and I love everything I got. He's really helpful, personable and not the kinda salesperson that makes you clutch your wallet or feel like you wasted their time having them work with you. I highly recommend visiting him at the NARS makeup counter. read more

Nordstrom Domain Northside - Women's Clothing Near Me - Austin, Texas

Disappointed that I was charged $40 for the alteration of a dress I bought here. The sales woman who specifically said the hemming would be free is out on maternity leave. I might have made a different decision had I known up front. read more

I love you Nordstrom. Your make up counter blows away Neiman Marcus. I love your reasonable priced juniors/ women's clothes on floor 2. Had a great tuna tartare salad at the 2nd floor restaurant - nice bartender Clean beautiful new store Love the shoe section and people who work there Love the top shop selection ! Love the return policy ! Love that I can walk to Flower Child afterward for a healthy lunch ! read more

I went to the location as I have for the last two years but on Saturday I experienced racism. I was with my 11 and 6 year old near the La Mer area and a older white lady named Donna in Royal blue rudely interrupted my phone conversation abruptly saying, "you can only get two samples!" I'm like welp I am on the phone and there's three of us and I only have a total of four .3 oz samples of three different products. Now, the issue is the white women were either given or made samples and I made 4 samples and was approached oddly, rudely and as if I couldn't afford the product in which I was sampling. I spoke with a manager Lynae who tried to express her empathy but she she did defend her saying, "Well it's La Mar so some people have made many samples and etc." I told her I'm not those people. Furthermore if there is a limit to any "particular" item then get with the marketing dept and post that or remove the option for samples. It made me sad, frustrated and I had to explain to my daughters about racism, discrimination and classism for a product that I have purchased and actively use. Donna is a racist woman and was rude and it was unacceptable. Minorities do NOT spend money with Donna At the Nordstrom in the Domain! read more

I've been to this location several times now. My experience with the staff has been outstanding! The selection could be improved, especially in the shoe department but they're new so I they might be getting a feel for the market. Everyone has been very friendly and helpful! read more

Michael from the shoes department is awesome! This guy knows so much on shoes in the men's department. This is the place to go for men's shoes! read more

I am just cringing giving Nordstrom Domain Northside 3 Stars bc to be honest I am a huge Nordstrom lover and shopper but I am so disappointed with their customer service. I moved from Seattle, Nordstrom's headquarters-the land flowing of milk and honey where they pride themselves with excellent customer service. This place needs to step it up. I was browsing their shoe department looking for a particular boot. I was not greeted or asked if I needed help even though it was obvious I was looking for something. Asked the worker if they had a particular color but she said no not at their store and that was it. Usually they offer to find it at a different store and have it shipped to you which would've been nice bc I've been looking for these boots for a while not was I shown any other options. They were not busy at all since it was during mid morning on a weekday. This worker was standing around & quite frankly, possibly bored but who knows. I then went to the lingerie dept to get some hosiery again, not greeted and not friendly when I purchased my item. Many of the Nordstrom employees seem to be so pretentious-why though?! There was another experience I had with customer service trying to return something-talk about attitude! The gal at the Zbar was great though! And there were moments when I did have a good experience but the negative is starting to outweigh the positive there. I hate to be picky about this kind of stuff but bad customer service can make/break my experience especially when I'm willing to spend the money. read more

Best service hands down, marina in the men's department is wonderful, the bar up stairs has amazing happy hour, the host annmarie is such a doll love her read more

I'm a longtime Nordstrom customer and have had a personal salesperson at other stores. I've been to many stores across the country, but this one has customer service issues you never find at other stores. Experienced numerous issues on the last visit with a cashier, fitter and then with extra fees being added to the transaction. There seems to be a management issue with this store so will shop elsewhere. read more

Great clothing and purse selections!! Parking is so close by is a plus. The staff will always go out of their way to help you out..the personal shoppers and stylists are the way to go!!! read more

soo happy they made a nordstrom @ the domain- it was about time! bought some sunglasses and shoes, and the service was fine. they had most of the women brands, including ysl, opening ceremony, kenzo, topshop, rag&bone, etc. also they have a cafe downstairs if you want a quick bite/drink before or after ur shopping session. overall nice vibe and def will be back. also the store is next to the new lush which is nice ;) read more

I have never received even mediocre service here. Nordstrom prides themselves on customer service, but if we're just talking this location, that's a total farce. Their phone service call takers are even worse. They have no empathy, no manners, and are cold hearted and just downright mean. read more

I have been to this location twice now and was disappointed both times. First of all in the limited selection of items (which they say will be changing) and second for the lack of the typical NORDSTROM customer service. While the individual who we finally found to help us in the shoe department was accommodating he was the 4th person we had to ask for help. I will definitely still be going to the Barton Creek location. read more

Go to Bobbi Brown cosmetics and ask for Sarah. She's amazing!! She will make you look and feel beautiful and show you what to do at home. She did my makeup before I attended a wedding and I bought some products. I could not be happier with my purchases! I got a beautiful palette that's easy to use, a lip goody, some lovely eye shadow, and a few very nice brushes. Thank you Sarah!! :-* read more

I'm pretty sure I just had the best shopping experience of my lifetime, and I'm almost 40. I went to the beauty concierge asking for an expert to help me find a very specific kind of concealer. I was referred to a woman named Sarah who then spent almost 2 hours applying different options at different price points and then finding the perfect fit for my face and budget. When it was all over she hugged me, gave me her cell phone number and said to return anytime she was working and we could continue modifying and perfecting the look with additional products and different varieties of applications. When it was all said it done, I spent far more than I had hoped, but now intend to spend far more than that as everything she selected delivered far more value than I could have imagined. I couldn't possibly be happier right, my skin is radiant- it has never looked this good. I can't wait to go back and get the rest of the goodies she picked out, as well as the others she's considering for my skin tone. I seriously walked in there feeling so discouraged with my busted, blemish-ridden face and walked out looking at myself in anything that had a reflection to bask in my gorgeous, glowing skin. Thank you Sarah, you are amazing. read more

Morgan and her staff were amazzzzzzing!!! They went above and beyond to help me get the perfect boots for my up coming trip to NYC. Thank you so much Morgan for taking the time out of your day to help, and thank you Andrew for helping find my perfect boots!!! I was blown away at the level of costumer service I received, and I will definitely be back for more boots! I can't thank Morgan and Andrew enough!! read more

I've been to this store three times now and am pretty sure the bad service is not a fluke. In general I love Nordstrom and their service is impeccable but NOT at this store. Each time I have encountered unhelpful/borderline rude service reps. Today for example I had selected a few items to try on and a sales gal looked right at me and walked by 2x. Finally the third time I asked her if she could place my items in a fitting room while I continued to browse. She did take my items but never came back to let me know where she had placed my clothes. I did finally find another person to lead the way after I was ready to try things on. The first gal never came to check on me which was too bad since I could have used some help in getting some different sizes. At that point I was fed up and decided to leave. As I walked out I passed right by her and she said nothing to me at all until I let her know I would have loved some help. Only then did she bother offering any assistance. Frankly, I wasn't about to buy a thing there and allow her to earn any commission off me. I went home and bought a bunch of things online. If I decide to shop in person again I will go to Barton Creek. read more

I only have experience with the suit department, but I found the experience, and especially the manager Laura, to be incredible. In order to avoid a repeat trip to the Domain, I had a suit I ordered shipped directly to my house. Due to some bizarre circumstances (a long story) I never received it. Even though none of it turned out to be their fault, Laura made sure they fixed it anyway, making sure I got a replacement suit. In addition to being incredibly accommodating (meeting with me personally over the weekend), she was also so nice about the experience. I will absolutely go back next time I need a suit. On a side note, the suit was made in Canada, so not in a sweatshop like most of the other suits I found elsewhere. read more

Great store, but this post is to compliment Cole (tall, ginger guy) in the men's department. My boyfriend and I stopped to look at men's dress shirts and Cole immediately asked us if we needed help. Excellent customer service, went above and beyond to find the right size and help pick out some new shirts. Make sure to find him if you need help! read more