Very nice store, I love the layout and the selection. I bought a YSL Y eau de parfum/toilette/deodorant gift set for a reasonable price and the staff were very friendly. read more

Beautiful Nordstrom store. Employees are not the most helpful. Considering the employees are commissioned base, you would think they'd be more than willing to help and enthusiastic about their job. Selection is subpar compared to other Nordstrom doors. Love the eBar. read more

I would have to agree with other reviews that the staff at this facility are quite rude/dismissive. Zero staff acknowledged me or asked if I needed assistance while multiple staff (5+) stared at me and addressed/attended to other people around me (older white people, to be specific). The options are also abysmal at this location in general. Specifically, other facilities and online have more Large, XL, and petite options yet this store had hardly any. To be fair, I do shop on Nordstrom's online often and have found many items I love and fit very nicely. This review is based solely on this location, their in store options, and poor customer service. read more

I always go here to get gifts or something for myself or to look around to see what product they have in the store. What's amazing about this place is that they have all kinds of different brands from clothing, home goods, shoes, jewelry, and more. The good things is that they also have reduced sale at times but it's good to come early. The place is always clean and very well staffed. read more

I have been dying for this location to open since I live up North and the Barton location doesn't carry any specialty items. The store is beautiful and the design flow and lay out are great. I love shopping at Nordstrom, the customer service is out of this world. The selection is terrible at this time though. I was hoping for more designer items that are hard to find in Austin, like Chanel and YSL. There are little designer items. The handbag section could use a variety of items. Two big brands they carry already have a stand alone store in the Domain. I was hoping they would bring big names in, to rival the only other department store in Austin that carries designer labels. The same could be said about the shoes and sunglasses. I love the setup of this store, I hope there are more things to come as they learn the market of this area and the needs of clients. I am so glad that I don't have to go down south anymore to get my Nordstrom fix! read more

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My husband and I came here for the Nordstrom Anniversary sale in search for a pair of nice jeans he can wear after work while entertaining client. Before coming here we had been to Barton Creek location without any luck. Upon entering the store, we saw that the store was busy and a DJ was playing music for entertainment. We found our way to the men's jean department so we could start our search. We found several jeans in his size so he could try on which was easy enough. My husband found a pair of jeans that he liked and we got them tailored. Tailoring is offered as a free service by Nordstrom which is a nice perk. My husband's jeans were ready to pick up a week later and they were perfect. Note: sign up for Nordstrom rewards so you can earn Nodstrom notes. read more

Absolutely beautiful new store that just recently open. Everything is very modern and clean at this location. My partner pointed out that even the mannequins were all designed intricately and unique. It's something you don't see everyday or at other locations. They have a lot of your usual designer products (e.g clothing, shoes, make-up, sunglasses etc.) Service is nice here, everyone seems really friendly and greeted us when they saw us. I love the overall concept and layout here. Also, the lounge area for others to wait in as you try on clothes is very nice and creative. Even the restrooms are nice, down to the little details, which says a lot about a restroom and brand. I wouldn't mind coming here more in the future! read more

Nordstrom Domain Northside - View from 2nd floor - Women's Clothing Near Me - Austin, Texas

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Roxana and her colleague were very helpful to my fiancé in the women's clothing department. Great energetic vibes and she made our day.

WoW WoW WoW The Staff in the Men's dept is EVERYTHING. Jeff, Ivonne what can I say. Such an amazing team. Long story short... I have a wedding in 4 days and needed a new suit. Not being the most fit person. My size wasn't here. Yet they went above and beyond. Ordering me a suit from out of town to get fitted on tues and have everything ready in time. I will be coming back for all my needs if they can be filled here. Love Love Love Make sure to ask for either of them or both. read more

Re: Cosmetics This location has better customer service than Barton Creek. They're nice and have a good attitude while executing an exchange. They will try to upsell you when exchanging, but I don't mind as long as I'm happy with the product. Nordstrom has an excellent exchange policy. I had bought and used a Dr. Dennis Gross Alpha Beta Peel from the Barton Creek location, but didn't like the alcohol ingredient. Sidra introduced me to a line called Indie Lee, comparable to Marie Veronique. Indie Lee is all natural, and doesn't contain chemicals, SLS, parabens, phthalates, artificial fragrance or salycilates. Monica C. was generous with samples when I purchased the serum. Monica C. scheduled a free facial with Sidra for me. Oh my gosh. The 45 minute free facial and massage were so relaxing. Sidra massaged my ears, face, neck, decollete, shoulders, arms, and fingers. I purchased products I would normally use anyway while getting a free facial and massage! They also carry Paula's Choice! I purchased the Paula's Choice sunblock, the Indie Lee rosehip cleanser and coq10 toner for $105 including tax. Sidra offered me a cup of iced water following the facial. Monica C. signed me up with Nordstrom Rewards so that I'll receive a free $10 gift certificate in December. I won't go back to Barton Creek. read more

I'm not able to frequent Nordstrom's due to my budget. I took my daughter yesterday because I knew this would be the perfect place to get her first bra. Lela in the lingerie department was beyond amazing. I have never seen someone multitask and be so pleasant and make it look so easy. Even though she was working with a couple other people we felt like we were important. She would totally be the reason why I would go back. read more

Great selection of clothes but very dry and robotic sales people. I spent over $900 in one transaction on various men's clothing & footwear and did not feel that they were appreciative of my business, at all. Didn't get any semblance of sincerity or thanks, just quickly usher me along and get on to the next victim. The salespeople simply push you toward the most expensive clothes for the greatest commission with little to no interpersonal skills. The 'personal stylist' I was assigned to had some pretty awful fashion sense and was recommending clothing that would be better suited for a 60 year old ultra conservative married retiree instead of a mid 30s single male. What really irked me was coming home to the supposedly complimentary pressed dress shirts only to find the lazy sales associate never pressed them to which now I'm heading on vacation in the morning with wrinkled and creased shirts. In the future I'll do my own shopping and do it elsewhere. read more

This review is specifically for the women's shoe department, and the "assistant manager" Cody W. I was returning a pair of Sam Edelman Campbell boots; however, I didn't have a receipt. The girl who was helping me said she couldn't find the shoes based on my credit card and so she asked an assistant manager to help her. The manager, Cody W., walked over and immediately asked, "where did you buy these boots". I told him I purchased them here at this store, and he said "No you didn't. We never sold these here". I told that I definitely purchased them here, as I was having lunch with a coworker at this location on the day I bought them. He wouldn't believe me and kept saying "No you didn't buy them here. There's no way you bought them here. I'm the assistant manager, I would know". His attitude was disgusting the entire time and he kept insisting that I didn't buy the shoes at this location. After I asked to speak to his manager, he told me he would give me a refund even though I didn't buy them from that location. He then offered to give me a giftcard based on the sale price. I told him I paid full price and I wanted the full refund. I showed him my credit card statement along with the date. He then tried looking up the purchase with my card again and somehow found the transaction. I asked him if he could see the which location I purchased the boots, and he said, "okay they were purchased here". He did not even offer an apology once. I have always experienced wonderful customer service at Nordstrom, but Cody needs to go through some sort of training and learn how to treat customers. read more

Michael black is the man. Helped out my friend pick out a whole new wardrobe. Great help

My favorite Nordstrom store ever visited. Ample selections throughout. Men's department was complete. Marina did an outstanding job for me, helping me with just the little things to get it right! read more

Ive been here a couple of times and I actually find pretty helpful people. I don't feel like I am being watched or anything (like at Saks) but as a minority you want to feel welcomed but not followed and this place has it. If you see it, buy it. I saw a few items passing through but since I parked at Nordstrom's I figured I'd buy it on the way back so I didn't have to carry bags all over the Domain. Wrong, it was gone when I came back through. I ended up getting a similar item but learned my lesson. Same with clothes, buy it, try it on later if you don't have time, and if it is not what you thought, return it. no hassles there. pricy, some stuff is yes. However, you get what you pay for. read more

Start spreading the news...I'm leaving today...I want to be a part of it...and something about vagabond shoes... What I love: Parking behind the store Gigantic cosmetic section Enormous shoe salon A silver clutch for $48 bucks Huge eBar It's three times the size of the "other" Nordstrom Smiling and friendly employees Stylish raincoats, which is why I was there in the first place read more

Nordstrom Domain Northside - Cappuccino and a snack - Women's Clothing Near Me - Austin, Texas

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Impeccable customer service in the order pickup section! Always accurate with wait times and they really have things in order :). Also I'm extremely impressed and satisfied with the complimentary gift wrap they offer... will be using this service again. Thank you Nordstrom employees! read more

Nordstrom Domain Northside - Nordstrom gift wrap - Women's Clothing Near Me - Austin, Texas

I don't have a favorite high end retailer but Nordstrom is quickly becoming my go to store for the Domain. The reason: Every time I visit they have exactly what I want and need. And I can grab it to go quickly. The employees offer superior service which is important to me. The store is also in a good location near restaurants and a convenient parking garage. I like it a lot. read more

Great new store and located near many restaurants after your shopping. The store had a large collection of men's clothing and shoes. A nice coffee bar in the front!! read more

Nordstrom Domain Northside - Women's Clothing Near Me - Austin, Texas

Another negative experience here. I ordered a custom shirt on Dec 16 2018. They said it would be ready in about a week. I came in two weeks later and they were caught off guard and told me it would be even longer due to the holidays. Okay. It's now been nearly a month and I have events coming up for which I was depending on having this shirt that I won't have. I feel like my perception of Nordstrom's customer service being great is really misplaced. Maybe other Nordstrom locations are better but my experience here has been mediocre at best. read more

The guy who works in return is very selective with who he gives good customer service to. Stopped by yesterday to return an item, walked up to returns and the guy didn't say a word to me! he took my receipt with a horrible attitude and proceeded with my return. As soon as I walked off a Caucasian lady walks up to the counter and his attitude completely changed! "Good day mam, how can I help you?" Lol! I guess the black woman doesn't deserve the respect even tho she's spending her money as well. read more

While the store is kept relatively clean and they have a fairly good stock of high-end brands, I have to agree with some of the reviewers below who mention that the staff are largely dismissive of me. Whenever I'm browsing there, no one ever asks me if I need help finding anything. I went there last night, and of the three women who were working in the mens department, NONE of them asked me if I needed help! When I made eye contact with each of them, they immediately turned away, as if they couldn't be bothered. In fact, within 5 seconds of doing that to me, one of them asked one of the other customers if they needed help finding something. I just don't get it! I usually come in dressed way better than many of the other customers, so I wouldn't think it would be a "this guy can't afford anything here" sort of a thing. So, what gives?!?!? After treatment like that, I usually end up feeling really, REALLY bad about myself. But, after last night's encounter with those three women, all I could do was laugh and think "well, you basically just handed over your commission to someone at Macy's, Robert Graham, Neiman Marcus, ...". read more

I have shopped at Nordstrom for nearly 2 decades and I was so delighted to hear about the new store going up at the Domain when the Northside expansions developed. Unfortunately, over the past couple of years I have almost written this (non-complementary) review a dozen times. My experience today urged me to finally share my dissatisfaction. I have received nothing higher than sub-par service, and usually, much worse (particularly in the shoe and jewelry departments). From being altogether ignored while staff stands in circles and talks amongst themselves, to being misinformed because a staff member did not want to take the time to find correct sizing- I continue to be disappointed. I am aware of Nordstrom's mission statement and the way you train your teams to treat your customers- I felt it was important that someone knew those standards are absolutely not being upheld at your Domain location. I will no longer shop there from this point forward. Many of my friends and family have shared with me the same sentiments- and have already chosen to discontinue shopping at the Domain Northside. I truly hope something will be done to change these unfortunate circumstances for future customers. read more

I'm wondering if the overly attentive interactions I received today were a response to the previous reviews of staff being dismissive. Regardless, it was over the top and made me feel like a commission check, not a customer. I went in looking to purchase a new bra. I have wide set breasts and medical issues necessitating exact support. I've heard great things about the bra fitters at Nordstroms and was excited. We were treated first thing but when I explained what I was looking for the sales person told me she needed to go take care of her customer. She did point to a bra that might work but it was pretty clear that it wouldn't. 2 minutes later another sales person came up and I told her what I needed. She told me that all bras would have the underwires closely centered which is just false. At this point I just wanted to continue shopping in peace. Unfortunately I was interrupted every few minutes asking if they could start a dressing room. I get it, you want to claim the sale, but if the only help is detrimental to my experience is that good? I was told that they had all the sizes of everything in the back. Finally I was ready to try on some items so they showed me to my room. I needed new sizes of a few items so I asked. This was finally a moment to be helpful. While I waited in the dressing room I saw the sales lady bring three more groups to the fitting room. It was a long wait. Eventually I got dressed and went to find a different bra I saw online. At this point I was told that they didn't actually have those bras in other sizes in the back but could order them online. Great, so can I. I left the store and ordered the bras I wanted online from a competitor for half the price. I doubt I will return. At no point did anyone actually ask what I was looking for in a bra and without that info they didn't have a shot at finding one that actually fit correctly. Even the basics of bringing new items in a timely manner failed. read more

I want to clarify that this review is about the staff in the women's watches/jewelry/sunglasses area. My boyfriend and I recently went to Nordstrom in hopes of getting a simple MVMT watch band replaced (which they sell in-store). We approached two staff members (an older lady with red short hair and a younger associate with dark brown hair wearing an Hermès belt) that were just standing around and chatting. We felt very unwelcomed as the two associates stood there in disbelief that we "interrupted" their conversation. They gave us very judgmental looks as if our request to get a watch band replaced was the most absurd thing they've ever heard. The older associate said she would go try and replace the band. She came back letting us know that she wasn't sure if the band was locked with a spring - I had to let her know that it was. First off, if you work in a department, shouldn't you have knowledge over the products? Second, I've been to this Nordstrom before to get some work done on the same watch, and the associate in the men's department was so much more helpful. I'm very disappointed in my experience at this Nordstrom. I come here frequently, and I usually have nothing but great things to say about the associates I interact with. read more

I came in for a cell phone case after getting a new phone at Apple. This is a very nice location, I frequent the Houston Galleria location often. The cell phone accessories had some varieties of cases for the varying phone types. They didn't have as many as I'd like for my phone but hey beggars can't be choosers right?! I got a cute marble one for $20 until I find a better one so it'll do. The staff was nice in answering questions I had. I made the mistake of going to the 2nd floor when the accessories were on floor 1. read more

Ok- so this review will be mostly for the order online and pick up in store experience. I had a baby shower to attend but due to a very busy schedule I didn't get to shop like I wanted. Friday morning I shop via the app for gifts for the baby I sort by available for same day store pick-up. (Event was Saturday) I ordered at 9am it said ready in six hours. I did choose the gift wrap option- So i figured maybe needs longer. So that evening around 7 I was still not notified to pick up so I called the number on the app- they couldn't help me and gave me the store number to check on status. I called and they said yes, it's here ready for pick-up, I asked oh is everything wrapped? They confirmed it was, so I said I would be there before they close at 9. Got there around 8 and went to the pick-up spot on the second floor. They had trouble finding my order and then brought it to me and nothing was wrapped. The representative apologized and was very nice and they began wrapping immediately and let me pick the color paper and said it would take 10 to 15 minutes if I wanted to shop around the store. I left and went downstairs to do some shopping and came back up and it was ready about 15 minutes later. I was frustrated to know everything wasn't as ready as I thought but the staff were so kind and calming and apologetic, it was ok. They handled me promptly and got it wrapped quickly and beautifully. I understand this is busy season and I debated on giving a five star review but figured since it didn't go completely as planned that four stars was fair. I will say I am completely satisfied and the team there did a great job handling the mishap. Beautiful store and there was a great sale I caught. I still recommend this location in spite of the hiccup on the order process. Thank you! read more

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I love shopping at Nordstrom at the Domain. The staff is always extremely friendly and helpful when needed. If you would rather be left alone and you're just browsing around, they're not burdening you either. Downstairs during the afternoon on weekends, you'll typically find this Nordstrom location he staff walking around with appetizer dishes and napkins for you to snack when you've likely been shopping for a couple of hours. The e-bar makes THE best cold brew orange twist shaken over agave with orange slices. Shot of espresso splash of almond milk. The barista recommended it for me and I couldn't remember what it was, so I called back the next day. It was the manager who answered he phone and she was so thrilled that I loved the drink, that she told me when I returned it would be in the house. Perk: really great about returns as well. If you don't have the receipt, they can look up your past transactions by your credit or debit card or phone number if you have a Nordstrom rewards account. read more

I was shopping in the lingerie section today and the girl working did not acknowledge me at all. She only went up to the other individuals who all happened to be white women. Even when there was no one left in the section but me she did not acknowledge me. I had to ask her for help. She went out of her way for others and ignored me. Absolutely unacceptable. Do better with your employees. read more

PERSONAL STYLIST REVIEW: Taylor Schulte is some sort of magician. I was in desperate need of a work capsule wardrobe for an upcoming "adult" job after training. My style up until this point has been "athleisure", which is the most sophisticated way of saying 8 year old yoga pants. I hate shopping in general, malls raise my blood pressure, and I rarely find anything that fits/is flattering etc. This lady got to know me and my needs and went to town! She brought things into the dressing room that I wouldn't have even thought twice about- namely, high waisted, cropped, pleated wide leg pants-- what? On a stocky build? YES. She put together outfits that I actually thought I looked great in, felt confident in! She was blatantly honest when things did not look good on me too- she wanted to make sure I was happy and would wear each piece. She showed me how to mix and match everything, with tips on accessories. We went downstairs and found shoes to match as well. This was not a cheap trip but one focused on few very high quality pieces. I willingly went a skosh over budget but I bet she could work within whatever budget you have. Taylor helped me take this new job by storm and if you find yourself in a similar situation, ask for Taylor!!! (How? Just head to their website to book the free stylist session, you can select Taylor from there) read more

Felycia was super quaint and kind. This is the second time she had assisted me in the women's section upstairs. Very cheery and I appreciated her aura. I grabbed a blouse, belt, animal print bodysuit, and cami. Loved them all! read more

I called ahead to see if they could do an alteration I had had done at another Nordstroms. They said they could do it, but it would take 3 weeks to get back. I drove 30 mins through traffic, and stood in the store another 20 mins to be told they could not do it. Then they said they could do it but it would take 4 weeks. I said no problem. Then they "checked" with someone else and claimed it could not be done. Had they not told me over the phone it could be done I wouldn't have waisted almost 2 hours between traffic and their store. The bottom line is they just didn't want to do the alteration. read more

Update: So... it took three different trips for them to alter my suit blazer correctly. I am happy that it is now fixed, but the process was not the greatest, as my suit was only correctly repaired for my fourth interview (the other three I had to wear it as it was - one sleeve repaired, another time the shoulder was not well sewn). However, Jade, the Manager GREATLY helped me. Superb customer service. She fully reimbursed the alterations expense, texted me with updates, and personally took care of it. She contacted me via Yelp after she read my initial review. I have added two stars (from one star to three), due to Jade's involvement. Be wary if you go here for alterations. Request Svetlana to alter it, no one else. If it isn't done correctly the first time, ask for Jade (if it is women's clothing). Here's the backstory: I brought in my blazer for fixing on a Friday and needed it by Tuesday. I just needed the sleeves taken up for an interview. One sleeve was fixed. The other was not touched. I had to go into my interview with my jacket like this. Not happy to pay $600+ for a suit to have it altered incorrectly. Extremely disappointed. They fixed the sleeve length the second time, but the quality was poor. The stitching was bumpy, compared to the originally fixed sleeve. Had to go to my second and third interviews like this. The store did deliver the blazer to my house (and asked if the women's blazer belonged to my boyfriend, lol). The third time, Jade reimbursed the expense. She personally ensured that it was properly repaired this time. The suit was finally fixed correctly. If I had to do this over again, I would check if the item is sold from Neiman Marcus, if you know that you will have to alter it. They would have, originally, fixed the sleeves for free, inclusive of the suit cost. read more

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I usually enjoy going into Nordstrom. However at this location it was different. My friend and I went in looking for a dress for her for Valentine's Day and were having trouble finding an area where there were dresses suitable for the occasion. We approached a man for help and her kept walking only to look back and ask if we needed something. We said yes and explained what we were looking for. He immediately said we should go to the top shop section because it was inexpensive. He didn't lead us to dresses, but pointed us in the direction of sweatpants and casual wear. Whether he meant it or not, this made us both feel like we were not valued as a customer and he looked at us as cheap. He should have asked for a price range and then made a decision on where to show us too. We were in fact not looking for an "inexpensive" dress, so we took our business elsewhere. Just goes to show you shouldn't judge a book by it's cover. Very disappointed. read more

This is one of the most beautiful Nordstrom stores I have seen. It is very open-concept and organized very differently than other stores. The first level has an e-bar, a very spread out women's shoe department, a massive make-up and perfume wing, jewelry in the center, men's, and handbags/accessories. On the second floor, women's fashion, bp, Bazille restaurant, lingerie, and athletic/swimwear is also in open-concept design. Every dressing room had nice lounges with comfortable couches and chairs for men to sit and wait for women to try on clothes. The staff was very friendly and excited for the grand opening today. Doors were held open at all of the entrances. Many people offered to help me. I ended up buying football-print socks, a UT t-shirt with a cute mesh UT design, and a cute Nike workout top that was white with a black tennis shoe print. I ended up wearing it to barre3 today. This is a great addition to the Domain! read more

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Beautiful layout and very modern. But where are the designer items? I was hoping since they are located at the "Domain", their selection will be somewhat like Neiman Marcus or better since we have nothing else to compare it with. But no, just another huge section of Topshop (really? that's the designer?) and small section of rag and bone and some others, also J crew...why would you go here when there is J Crew on the other side. Overall this place is a huge let down. Kids section are worse than Barton Creek. The cute stuff mainly for babies and nothing for my boys beside North Face and Boden. I don't even want to look at the Women shoes section. Everywhere I look is Nike shoes and some other brands that I don't care about. Customer service is great however. I can tell they sincerely eager to help but I don't know how can they help me when their selection is lacking. read more

I'm a huge fan of Nordstrom, both locations. I do the majority of my shopping here because the products are very quality and the service is outstanding. They also have the best return policy amongst competing stores. This comes in handy for a person like me who suffers from buyers remorse from time to time. I never have to sweat over a bad purchase or a wrong size which is ultra convenient and comforting for me as a shopper. Overall, I think Nordstrom is the best department store in town, hands down. I've been a loyal shopper at Nordys for over 16 years and I don't see that changing anytime soon. read more

I went to the store a few weeks back in need of a new bra. I went to the lingerie department where I found Sara (she found me actually). She was so helpful in finding items I liked and even fitted me (I had never been fitted before). Apparently, I had been wearing bras that were too small!! She was professional throughout the whole experience and I felt really great after leaving!! read more

This is specifically about Anna in cosmetics. I came in to looking for a specific cruelty free line. I had no idea which product or color I needed. In addition, I discovered that morning that I had an allergic reaction to a product used the day before, so I was looking to try on without purchasing (didn't wanna buy yet another concealer that I was allergic to). Despite there being several other customers and very few other sales associates, Anna (blonde hair, Hispanic I think) was able to assist me and 2 other customers in finding the right products and shade. She was also gracious enough to help me try on multiple products and take samples without pressure to purchase then and there. This woman had amazing composure and was the pinnacle of customer service. She deserves a raise! read more