Was very excited to check this place out as I had seen some videos about it on Tik Tok, a friend & I had stopped in and felt pretty unwelcome. We had gone to see the Jellycat selection ( which could have also been better ) but left after only about 10 minutes as we were watched and followed in our very short time there. Very sad considering I would have purchased a bag had the service been better. If you are going to advertise to people of all ages, do not discriminate against them when they come to check out your store. I am in my mid twenties & felt like I was back in high school the way I was being watched. Overall not a good experience. read more

On 2 recent occasions I have ordered jess and jane capris online and have found that they have sent me items that had been returned and mislaundered=streched out elastic waist!!! read more

When the Longhorns are conference champs and headed toward a possible national championship, it may be time to add some new fan apparel to your collection. Yeah, you could go down to the University Coop, but you'd have to find parking and deal with the shenanigans on the Drag. Better bet, come over to Sue Patrick at Hancock & Burnet, and choose from options targeting the post-college crowd. No hassle, unique selection, and friendly service from a bygone era. I popped in for the first time in years to get ready for the 2024 Sugar Bowl, and I was amused to see the 20-deep line of people waiting to check out. Satisfying to see a classic local business operating since 1975 is still doing so well! They had a fresh crop of dated, exclusive design, commemorative t-shirts for the Big 12 Champs (football), the National Champs (women's volleyball), and the upcoming Sugar Bowl face-off. I suppose if we win that game, they'll also have the champ shirts for that, too. Beyond every kind of Longhorn fan gear, you'll find a small selection of other Texas college-branded items (Tech, Baylor, A&M), holiday decor and ornaments, home scents, Austin souvenirs, books, toys, jewelry, bags, and a few high-end clothing brands targeting women in the 50+ age group. Even if you no longer live in Austin, you can order online at https://suepatrick.com and have it shipped. read more

It's almost UT Longhorn Football time, folks! Sue Patrick has wonderful fan apparel, the best in Austin. You can order online or by phone, to have "gift items" for friends and family bought and mailed out the next day! No mailing fee for orders of $40 or more, so treat your favorite Longhorn friends and family with a surprise purchase! Jay and his team get mail orders out FAST! Loads of parking at Sue Patrick, courteous service if you need help, and the peace of knowing that you can "look" around forever and not be hassled. Thank you, Sue and Jay, for maintaining this icon of Austin shopping, with great selection and friendly service! read more

I dropped by Sue Patrick to pick up a Longhorn T-shirt for the next days game...It was 3:45 in the afternoon..Immediately bark from the front person when i came in,they closed at 4:00....I hurriedly picked something and scurried to pay out..There was a line of customers in front of me so i thought i would wonder to the back quickly to see what else she had. I suppose the older lady sitting on the couch was the owner because she yelled at me with confidence, "WE ARE CLOSED" Ive never been in a place as a customer and treated so rudely..I apologized for holding them up and left.. I wont ever go back to a store that treats their paying customers so poorly.. Maybe Sue Patrick has seen its better days.!!! Who closes at 4:00? read more

Great selection, value, and service! The staff are very friendly and it's always nice to see Sue Patrick in the store!

I am grateful to Sue Patrick for their prompt delivery of my orders. It saves time and effort, which I don't have a lot of these days. Most of the merchandise is carried in stores close to me at a higher price so I think it's well worth paying shipping and delivery, Thank you Sue Patrick .. read more

I purchased 2 tops that were on sale. The price was competitive the packaging was done with care, and I recieved my order quickly. Will definitely buy from them again. read more

Wow... this is my second time ordering from Sue Patrick. Customer service has been spectacular each time. They even included a free longhorn football 2023 glass cup with my order! What a great surprise. Thank you all for being such a wonderful business, i will be ordering from my longhorn gear from here moving forward!!! read more

Locally owned and have the best ladies available to help. The best selection of women's clothing and gifts. One of my favorite stores in Austin. Great sales too. read more

VM Embroidered & Specialty Masks (Multiple Styles) (VMES) $7.95 I purchased one of the above noted masks and they are so thick, my wife says she can't even breathe through it. Looks good but a Waste of money read more

I ordered a variety face masks for my family to wear during the Covid 19 pandemic from Sue Patrick and was pleased with the speedy shipping and delivery of my purchase. I was disappointed when I opened the burnt orange Pom masks that were supposed to be for my two children attending UT. The masks felt very light weight so I wondered if they would do much to protect my children and those around them at school. I looked on the manufacturer's tag and it says "This product is NOT meant to filter air, but rather to restrict hand to face contact" it also says that it is UPF 50+. The front of the tag says "adorable way to protect your face". I decided to return the masks because they will not serve my intended purpose. After I packed them up, I decided it would be the responsible thing to do to alert Sue Patrick that these masks are of no real use during a pandemic, so I emailed Jay. I asked him to please consider adding into the description on their website that the masks do not filter air and are only to prevent hand to face contact. He replied and said he would send me a shipping label. I wrote to him again and asked for him to please edit the description on their site. He said the masks follow CDC guidelines. I told him this is misleading because they don't protect anyone from anything. I decided to write a review of the masks so I could warn customers that these masks don't filter air. I also left a comment on their Instagram post of these masks warning the public that these do not protect people. They took the entire post down, not just my comment. They also refuse to let my product review be published. After my reviews a woman named Jill Scott emailed me and told me that the description on their website was straight from the manufacturer and I should take up my complaint with them. I let her know I don't have a problem with the manufacturer since their tag is what told me the truth about the product. It's Sue Patrick I have a problem with because they won't edit the description of the masks, want to be argumentative with me, shift blame to the manufacturer, and take down my reviews and comment on the product. They could have used all that time to just edit their description on the site! They just lost a customer. Too bad because I have two UT students and we probably would have bought lots and lots of UT merchandise from this store. read more

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Sue Patrick is an Austin institution! For all things UT, SP is your stop! If you need gift ideas, SP is your stop. Jigsaw puzzles--SP had a great supply!! But, for ladies clothing, SP is a blast! If you're new to Austin, pay this shop a visit!! read more

This is the most wonderful retail establishment in Texas! Quirky, fabulous gifts and the absolutely hands down best customer service anywhere. I visited the store and later ordered more UT jewelry on their website. It came in 2 days! Will definitely buy Sue Patrick gift cards for my friends at Christmas time. So happy to find this business!! read more

Sue Patrick has a wide variety of shirts and clothing. When my wife needed a cute Easter shirt this is where she sent me. I found multiple great choices and the service was fast and the prices reasonable. The shirts are good quality and many to choose from. The store does seem a bit overcrowded with every space filled with items. read more

Sue Patrick is an interesting store. It's a family-owned operation, but it's also a department store. Strange. On one hand, I give this Burnet Road store props for beating the odds and holding tight to a successful independent business for over 30 years (since 1975). On the other hand...well....I'm not sure how they did it! Sue's stock is pretty typical - men's and women's apparel, a small amount of home decor, a jewelry counter, and a massive collection of "officially licensed" UT Longhorn paraphernalia. Think men's dress shirts, women's casual and professional wear, and every possible piece of burnt orange merchandise you could possibly dream up. It's a bit overwhelming, actually. I enjoy perusing the store on the off chance that I'll find something unique and memorable, but the truth is, the only reason to shop at Sue Patrick is to support your local business. And maybe because the atmosphere is hometown homey. The prices are fair, but no basement bargains here. Oh yeah....they also have one-of-a-kind Austin sno-globes that I haven't seen anywhere else. Very cool. Easy to find on Burnet Road with a big sign...you can't miss it. Sue Patrick is maybe worth a visit. Definitely worth it for Longhorn fans. read more

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We planned on buying masks We walked in all 3 employees clearly looked up and said nothing........ All the masks are right by the register and My husband, daughter and I... Just bad customer service did not feel Welcomed at all!!!! So we will just take our business elsewhere read more

Love the unusual women's brands they stock. My favorite is tops by Sabaku. They are made in the US and 100% cotton. They are very good quality and last a long time. This store has a massive selection of UT shirts for every size. Plenty of parking read more

Sue Patrick - Department Stores Near Me - Austin, Texas

Nice selection of clothes for this aging, wanna be stylista. Excellent selection of brands--they are my source for NYDJ jeans and the Habitat line. But somehow, I never feel welcome there. I slink in, do my shopping as quickly as I can, and whisk myself out. I try not to ask for help. I don't carry my selections around, I ostentatiously leave them on the sales counter, because I feel like I get the side-eye otherwise. If I know I can find something somewhere else that's equally convenient, I go there. Or I go online. But Sue Patrick just has the best dress up clothes for the opera. Or a big concert. Or a gift for my mother-in-law. Or a lovely, appropriate tunic for work. Wish I felt more welcome. BTW, I'm multiracial. read more

This is the BEST locally owned shop in Austin! Beautiful ladies attire, everything from tops to bottoms. Her sales are always amazing, and her Consuela section is full of colorful bags and other accessories. I find brands here I do not see anywhere else, and their service is above and beyond! HIGHLY RECOMMEND! If you haven't been here, you should check it out. They have a wonderful card section and a bunch of El Arroyo sign magnets, mugs, etc that will make you literally LOL! read more

Sue Patrick sells clothing and lots of UT paraphernalia. I shop there for their extensive collection of Foxcroft women's wrinkle-free shirts. It's much, much bigger than Nordstrom's and the salespeople are just as helpful as the Nordstrom staff. Sue Patrick isn't a big clothing store so you don't have to walk a lot inside. I like to go to their great website and look at all the clothing and sales. Their website/online store is really nice--especially for an independent clothing store. I wish they would open later on weekday evenings. Here are their hours: Mon. - Sat. 9:30 - 6:00 Sunday 12:00 - 5:00 They are located on the West side of Burnet Rd in an ivory-colored shopping center. The shopping center is located on the Southwest corner of the Burnet and North Loop intersection. read more

How I've never made it over to this place I don't know. I've seen their ads in the Alcalde and Statesman forever. Finally made it there when I was in town early for a game and wasn't ready to tailgate. It's like a very small dept store with men's and women's sections and a nice Vera Bradley section (I'm really into VB). Might have had a kid's section but I didn't notice. I was there for the UT stuff. A smaller section than the Co-op but more things I liked. Cuter tees, some kid's items (was in the market for a few things for a UT grad friend who's a new dad). And things that I could wear. I'm not a small girl so the ladies sizes at the Co-op stop just short of things I could wear. Or rather, I guess I could technically wear the XL ladies stuff from the Co-op but that would just be wrong and I respect the general public enough to not do that to them. :-) Yet I'm not always into the boxy men's tees either. So good sizes and selection. There's plenty of parking in the strip mall that it's in. I'll definitely be back! Cute, cute, cute stuff! read more

Horrible. If I could give 0 stars, I would. I walked in with my family and instantly felt uncomfortable. Not one employee acknowledged us or anything. A lady walks in behind us not even 1 minute after and they said instantly said good morning to her so we left immediately. Don't waste your time here. Support black owned businesses. read more

Love this Texas style store! My nephew is stationed in South Korea and every year, I send him the newest mug that Sue Patrick has. These mugs are the talk of the army base in South Korea!!! read more

I love Sue Patrick and always find something there for my mother! And I usually find something for myself too!

I will update my review and opinion that Sue Patrick is a terrific, locally owned store, that is well-stocked and customer friendly. This is particularly remarkable, since being well-stocked has probably been a big challenge due to pandemic and its accompanying shipping dilemmas. Sue is there 'in person' on most days, but the other helpers are extremely responsive when asked to help. The entire establishment, though, is very comfortable with 'browsers', and one is free to walk around and look, without anyone needing to follow at your elbow. Sue Patrick is Number One still, here in Fall of 2022, for UT Longhorn fan wear, both for women and men. If you like Consuela bags, you are in for a treat in that section. I particularly value 'honest opinions' when I try something on and ask, "Do you think this is the right size", or "How does this top look with my jeans?" You will receive an honest evaluation from one of Sue's seasoned employees who want to send us all out the door, "Looking great!" They are easy to use for an online order, and offer free shipping on most purchases. read more

Bought an XL shirt posted as available online using my PayPal account for an in store pick up. Arrived next day to pick up only to find shirt had been sold. Attendant said they failed to update system to show shirt was sold out. Offered an exchange, store credit or refund to my PayPal account. Told attendant I had to drive in from Del Valle to pick up, attendant told me she had to drive from Hutto. Got PayPal refund. Had to pay PayPal fees & refund on hold for 4 days. Beware of inventory & false advertisement claims. read more

I was reluctant to go back to sue Patrick after my last two visits. Both times I had felt ignored and had a hard time getting assistance. But, I purchased a new car and wanted a long horn emblem so I stopped by. Their posted time for closing is 6 on the door and on their website, however when I arrived 10 minutes early they were closed. After a 30 minute drive in Friday rush hour traffic that was quite a let down. I won't be returning and certainly won't be recommending anybody shop there. The only conclusion that I can reach is that they are hiring Aggies. read more

Love Sue Patrick's ...now for more than just a fantastic, clothing store, and all you ever needed that was UT. Today I was there shopping and trying on U.T tops. It was early before eleven. Bought my top, went to other places, lunch with the girls, came home changed and noticed one of my earrings was missing. Hit me like a lead balloon regarding trying on tops. Called Sue's and Brandi answered. Told her about my missing earring and the room I was in. She put me on hold and next thing I heard was we found it!!!!! Yea!!!! They were all happy for me when I arrived to pick it up. The most friendly people working there. Just a great place.......period......thank you so very much oh and glad one of their girls found her diamond necklace today. What a day and what a coincidence !! Love read more

In these crazy times we wanted to support local I order just a few things Two days later it arrived at my door packaged so careful with a nice note It made me smile. To know that someone took the time to treat my order like it was something special was awesome I have been in the store many times over the years and have always been treated to a smile and great service It was nice to know their awesome service was extended to mail order thank you again k hart read more

Needed some Austin and Texas themed gifts for a work event. Good selection of mugs, guest towels with bluebonnets, bat themed pillows, soaps, and the usual key chains, snow globes, etc. TONS of UT items as well as Vera Bradley purses. The owner pleasantly offered some ideas in my price range and I was out the door within 10 mins. read more

I'm banned from going to this store. I accidentally broke a plate and I offered to pay it, but the owner decides to kick me out and I am not allowed to come back. read more

Terrible customer service! Will never go there again. Go only if you want to be treated badly. First time customer and had found a few things, clothing and gifts. But when I got to the register the woman was unfriendly. When. Asked about my discount, she said she knew nothing about it. So I took my items and went to my car and found their ad that had gone out in the mail. Now, it does say that the coupon had to be presented. But she could have told me that I needed it and I would have walked the 15 seconds to my car. Instead she knew nothing about it and was rude when I asked about it. So I took back in my receipt and asked her to give me my discount. I told her that perhaps next time she could have told me or others about it instead of just dismissing me. She told me "dont't talk rude to me". I had not raised my voice or said anything rude. So then I asked for her manager and she told me that it was "her mother", implying that her mother was not going to find fault with her. So I asked her mother's name. At this point, I wanted to refund my money completely. This was certainly not worth giving my money to this store. So I went to get my package and when I got back Jay, the asst or the manager was there. He tried smoothing things out but his employee certainly ruined my experience. I recommend that no one ever shops there. read more

20 years ago I had to return an item to Sue Patrick and she implied I had worn the garment before returning it. I have never been back. read more

Do not shop here. They have the rudest staff ever, especially the owner. The only reason we have shopped here before is for the huge Vera Bradley purse selection. We were looking for a specific bag and went there to look and even though we knew what we were looking for, they told us the bag we wanted didn't exist and the catalog we had at home was old and the Vera Bradley website was wrong about what colors it was available in. read more

this has long been our favorite spot for all UT Wear, in addition to a great selection of foxcroft blouses. On game weekends it is far easier to get into without fighting Game Day traffic on closer to campus. Great Selection read more

I love Sue Patrick! They carry tons of great UT garb and my favorite brand of accessories...Vera Bradley! The largest collection in the Austin area (even more than Breed & Co.)! I also love that Sue is always there walking around and making sure her customers are happy. I am never disappointed! read more

I have been ordering online from Sue Patrick for many years and they never let me down. Service is always perfect and everything ships promptly. read more

If you need UT paraphernalia, this is the place. Not well marketed and hidden away but locals know that this is the place to get outfitted for Longhorn game day. And, Sue herself is an Austin treasure! read more

Great place to buy UT shirts and items like that for game day. Hours sometimes unpredictable, but overall good place.