Extremely disappointing experience at H&M Lakeline Mall.
I came in for a simple return and ended up dealing with three different employees, none of whom seemed to know what they were doing. Because I no longer had access to my original payment method, I asked for the return to go on a store card--something that should've been straightforward. Instead, it turned into a confusing, frustrating ordeal.
I'll take full responsibility for missing the return window by a few days. That part is on me. But being met with incompetence and rude behavior is not acceptable, especially from the store manager (an African American woman with braids--unfortunately I didn't catch her name). She had a nasty, dismissive attitude and made no effort to help resolve the issue professionally.
There was absolutely no sense of customer service, no clear communication, and no effort to make the experience smoother. I've been a loyal H&M shopper for years, but after this kind of treatment, I won't be returning to this location--and I'll think twice about shopping at H&M at all.
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