I had a 2:15 PM appointment and carefully planned this shoot because my daughter was visiting and had a limited window before needing to catch her flight. We coordinated outfits and paid for professional makeup in advance to be fully prepared. When we arrived, we were told the studio was over an hour behind schedule because one employee arrived late and another did not show up. Due to the delay, we were forced to cancel the appointment, as my daughter would not have been able to complete the shoot before leaving for the airport. All we received was an apology. There was no accommodation, rescheduling priority, or compensation, despite the inconvenience and financial loss. The cost of the makeup alone exceeded the price of the photo shoot, making this experience especially frustrating. Scheduling and staffing issues happen, but when clients invest time, money, and careful coordination for a meaningful moment, better accountability and customer care are expected. read more

I hated JCP as a kid, and today I decided I still hate it as an adult. This particular location seems like it's going down the drain and might be closed for good soon, except that they're doing renovations on only the middle of the store for sephora. Disgusting changing rooms featuring trash, clothing tags, and glitter from prom dresses littered all over the floor. There were stains on the carpet and chairs, and the wallpaper was peeling off. Weird smell. I felt like I couldn't peruse at my leisure because there were so many employees around talking to each other. There was a female employee staring at me as I walked into her bra section, and only after I said hi did she say hi back. I didn't feel comfortable there, and then a male employee came over ~to the bra section~ and they started laughing and talking together. I just left. I did find 2 pairs of pants that were on such a hefty sale that I only spent $20 for both, but I really don't think it was worth the terrible experience. read more

JCPenney - Stains on the chair and floor of the dressing room. Glitter all over the floor - Department Stores Near Me - Austin, Texas

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I think the last time I set foot in a JCPenney's was in the 1980s when big box retailers were everywhere. I came here looking for some simple work slacks. Walmarts selection was pathetic so I thought I'd give this place a try. I found some, but they didn't have what I was looking for and the price started in the 40s. Even the deals were not exactly what I'd call deals. To its credit, the store was well laid out, organized, nice and cool and the staff were quite friendly. They even have a large Sephora area inside. Unfortunately I left there empty-handed. These pictures in the review will give a little more insight. read more

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Good selection of clothes at very reasonable prices! And a Easy check out experience!

This has been my go-to clothing store ever since Casual Corner shut down. I've been very happy with them taking their place. I have been able to find quality skirts and dresses throughout the year. This is also the only place in town I've been able to find the Levi's that fit me. I recently found myself in a rush to find a formal dress for an event that popped up on me. I crossed my fingers and rushed to the store and found a, albeit small, selection of appropriate dresses to choose from. I was saved! I'm also pleased with their annual coat sale in December. You can get a steal after Christmas! Ok, it's Austin--how much do you really need a winter coat? Well, you know our random winter events; grab this sale! read more

There's nothing more wonderful than Christmas shopping at a store where the customer service is outstanding! We decided to take advantage of the many sales here today. It started with Nakeesha in jewelry. Her professionalism and cheery demeanor made for a relaxing and fun shopping experience. We purchased an item in another area of the store and were checked out by a customer service agent named Claudie who also greeted us with a beautiful smile and excellent customer service. I don't know what JCPenney is doing but other stores and restaurants should follow their example and hire true professionals to work for them. read more

JCPenney - Department Stores Near Me - Austin, Texas

This place is always a mess. I love Penny's clothing, but I hate shopping in their store!!! I've never been in here when it's not a complete mess!!! I used to work at a Penny's in Seattle, and we kept our store CLEAN AND TIDY!!!! If I were the regional manager I would fire everyone and start over!!! They need to hire employees that have pride in their store! This is ridiculous!! Maybe it's a matter of not having enough employees.... but do something!!!!!! read more

JCPenney - This store is ALWAYS A DISASTER!!!!! - Department Stores Near Me - Austin, Texas

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Came here for a pickup of an online order and then stopped in at Sephora on a whim. Got a fabulous free mini makeover with fenty products- Rihanna can take all my money, I loved it! read more

Purchased my curtains here in the draperies department. Had an exceptional experience. Tammy and Linda were the sales associates that guided me through the process and I could not be happier. This store has a great selection of draperies and rods to choose from, great prices, and they will come to your house and install the rods too. I'm so happy I chose to work with JC Penny for this large home purchase. Go see Linda or Tammy and they will offer great customer service and advice! read more

JCPenney - Department Stores Near Me - Austin, Texas

Photographers were poor at their job and customer service. Will never come back. We waited forever.

Customer service isn't the best, but that's fine for the most part. I love the Ana brand jeans and pants!! They are my go-to when all else fails. Wonderful fit. Great if you are curvy like me. I have the jeans, green denim ankle jeans and khaki capris. read more

Our door greeter Tai was awesome! We were waiting for a cart and he talked with us and we felt super comfortable! He made us feel welcomed and helped us to get a cart when we needed one. This man definitely deserves a raise! read more

Went to check out new appliances and sales for Memorial Day weekend. No help available. Cashier sent us back to customer service, which is not clearly marked, no help there. Apparently, the only person who might know ANYTHING doesn't come in till noon. On to Lowe's, Home Depot, etc... read more

I'm one of those crazy Black Friday (Thanksgiving Day) shoppers. While I do wish the stores would stay closed on Thurs, I still find myself waiting in long lines to get my deals. Everyone at the store was upbeat and very nice even though they had to work this madhouse. Thurs I probably waited in line for 1.5 hours, but the cashiers kept things moving as much as possible. The real stand out though was on Fri. I went back to see if what deals were still left. My cashier this time was Richard. What a great guy! Called me Miss M____, laughed and joked, and just all around made it a great experience. I know how hard it is to work those days. I appreciate that everyone was professional and really appreciate Richard's attitude. read more

Not Much to really say about this place...Clean, Fancy Looking, Not many customers. Shopping for new pants for work. Found what I needed...Seamed that everything was Buy One Get One Free, and expensive, but still a deal. Very few employees as well, and really no communication when passing thru. The only thing that was a bit of pain, was the fact when I checked out, there was a line...No big deal really, until I noticed the 3 of the 4 people ahead of me where there to return items. They should really have a customer service counter for this. Each return was long and drawn out. I will order online, and pick up in store next time...If the option is there...Sad to see big chains operated like this, they never have the personal customer service any more...How they stay afloat, I will never know!! read more

I've never heard anything good about JCPenney. Literally never. Still, we found curtains for our master bedroom that we liked almost as much as the ones that cost as much as a used car at the trendy downtown boutique. So we placed our order and went ahead and paid for them. We had been remodeling our bedroom for a few weeks and wanted to put the project behind us, so it was a bit annoying to be told the curtains would take about four weeks to be shipped (to the store, not to our home). We made a note to come back after four weeks and make do in the meantime with the gross 1970s curtains inherited from our home's previous owner. Fast-forward four weeks. We go in to get the curtains only to be told, "They were here three weeks ago, and you didn't come to pick them up so we returned them." Our money was refunded, but we'd rather have our curtains. If anyone had called us we would have been happy to know they had come in early. Now we still don't' have any curtains, when we should have had them a month ago, and we're back at square one. Of courses, we got no offer from JCPenney to fix their error or help us at all. Why is this place still a thing? read more

The most horrible customer service I have ever experienced. I went in to return a couple items and they gave me the incorrect amount back. I had to go back to come to find out the employee owed me money. I went to the manager to complain and she did not help what's so ever. Made everything so complicated and didn't even get my full amount in return. I will never be returning. read more

Needed to get some new dress slacks for my new job. I've gained a couple pounds over the years so needed some that had the adjustable waistband. The quality and sizes are good and what's best is the price! JC pennies always seems to have kind of promo or sale that help me bring the cost down even further. Gotta love it! read more

Can't believe I haven't written a review for this place yet. I come here often enough. Should have... Oh well, it's OK. Everything happens for a reason, and i believe if I had already written a review I may not have written what I'm about to.. So, I think it paid well. ;-) The staff is so friendly. You can absolutely tell they love their job and do whatever they can, with a smile, to make it right.. If there even was a wrong to begin with. Awesome. That's just they way they are. Ordered panties for my daughter online, they arrived (same size I always buy) but this time they sent me the wrong size.. A 6 and a 10. A 10?? Umm I don't think so. lol. The 6 was much larger than normal and the 10, well, I didn't order that. But I called and they gave me a $10 off coupon, and told me to exchange for whatever. Thank you I did. The lady was great. Easy to work with and knew what she was doing. She credited my account and and I went on my way. Went and shopped for whatever and checked out. Easy, simple, discount reward was there. Thank you. And unsaved bookoos of bucks. ;-) No, seriously, I did.. My order totaled $130 and I walked out paying a wimpy $25! Yep, you read that correctly! $25.. and proud of it. Left there with 6 pair of pants and 6 tops for my daughter. In love Penny's .. They are awesome. Get coupons, get the JCPenny Card...and shop. Sign up for emails. They send coupons. Shop and save. Every day! read more

I really can't say enough positive things about this Sephora location inside JC Penny's...everytime I come to shop at Sephora it just makes me sooooooo happy to try on all the lipsticks, lip matte stains, lip creams, ect, ect, ect. I really do try on LOTS of products! And I love how if I want to try out a new makeup concealer or foundation I can get a small sample to take home to try out before I commit to buying. AND I love how if I do buy a makeup product and don't like it for whatever reason I can always return it to Sephora with no issues. I also Love the Sephora staff..so nice, very helpful, & they each know their makeup! So if I have a question they can answer & also give great product reviews and recommendations. And they are honest about the products so if a product is to drying or not lasting they will let you know. I'm all about time management so how awesome is it that I can have fun in Sephora AND get to check out the clothing clearance racks in JC Penny's!!! read more

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Fabiola was so sweet and helpful. I love this location because its not in a mall, parking is easy & the store is easy to navigate around.

Darlene is an experienced and very knowledgeable stylist! Love this place- very easy to get an appointment and affordable. Got many compliments on my color and highlights. Daughter just got a haircut and she received many compliments as well. read more

Had some problems with getting my coupons to work after opening a JCP credit card. Richard in the Order Pickup department was very helpful! I even remember his face because he was the one to help me around Black Friday weekend with an online return. He was just as helpful and friendly today as he was a few months ago. He apologized for the inconvenience of coming into the store but made it worth the time and drive here and receive true customer service. Thank you Richard from the online department at the JCP store near Parmer Lane and I-35 in Austin! You are truly a great employee. read more

JCPenney - Richard is the best! He is helping me as I write this (he doesn't know I'm writing this review though! Teehee). - Department Stores Near Me - Austin, Texas

I just discovered this Penney's not long ago. It's not too far from our house and I like that we don't have to go all the way to a mall to go there. From the outside it's somewhat trashy. There is a huge boarded up window in the front of the store, and trash on the ground everywhere. The inside of the store looks like a typical JC Penny. It is clean and organized for the most part. We found tennis shoes & shirts my teen son likes, but didn't find shorts that fit him good. I'm glad to know about this store! We will be back. read more

I was really surprised today to find a large "husky" section but no "slim" section or even slims mixed in with the regulars. Fortunately my son can wear the regulars if they have an adjustable waistline but he is so slim that usually they get a kind of bunched look so "slim" works much better. I'm still giving them 3 stars because this is the first time this has happened and I am hoping it is a fluke. We shall see. We were able to get him some really cool shirts for a really reasonable price so that is the 3 star worthy as well. read more

I like shopping here! There was a young girl with tattoos who checked me out and she is always great. She's fast and accurate and I like that she's so friendly. I like the clothes and home goods here. Basically your typical jcp. They have a great selection of everything. The only thing I don't really care for is the sephora. The women working here are nice and friendly, but I hate how the pricing on the self isn't always accurate. It says $18 and rings up $15 - or it says $15 and rings up $23. It's not about the money, it's about the accuracy. But in the end it's fine because I'll just shop at a different sephora and it's not a big deal. With the exception of the sephora, I really do like shopping here. read more

Customer service was horrible, spent almost 20min waiting in line to check out .. The lady checking me out had an attitude and was slamming everything. I went to checkout for a pair of shorts I found for a good price $12.99. The register lady rang up my shorts for $17 and i told her the price was wrong she continuously rolled her eyes and tried to call her manager. The manager came and asked what the original price was which was $30 discounted to $12.99 like the sign said on the table I got the shorts at and she said "$12.99 from $30 doesn't sound right but whatever honor the price" then she walked away and the register lady called her back to change the price when she came back to change the price on the computer she looked at me and asked me "what price did you want again?" which very much frustrated me to the point that I reacted very rudely, making me feel like I was lying and just trying to get a discount which was very much frustrating. I was already fed up and at the end of it I didn't even want the shorts. The manger refused to even check for the sales price that was going to end up proving her wrong. Towards the end , I didn't even care about what the price was going to come out to be, I explained to the manager at that point I didn't care , to either change it or leave it at $17 it did not matter. Turns out after I left that day I went back online to check the pricing and as explained , the shorts turned out totaling to $12.99. Turns out the disrespect and attitude was uncalled for , proving the saying "customers are always right." read more

JCPenney - Department Stores Near Me - Austin, Texas

Stopped in to get a few pair of slacks and a new pair of dress shoes for work. I found lots of options on the slacks some evean in my price range and size on the clearence rack. I always have trouble finding slacks in my size for some reason. The shoe dept needs help on keeping inventory in stock almost ever shoe I wanted to try on in mens size 10.5 or 11 was out of stock. I ended up just buying the display model the sales associate did take 10% off the shoes. All in all it was a fairly positive experiance lots of no hassel fitting rooms. Vetry clean well organized store. Prices are a little more than Target but cheaper than anything at the mall. read more

Terra at Sephora here is such a gem! She helped me with the items I wanted and even gave me samples of others I wanted to check out. So awesome how Sephora offers that. Other beauty stores are cinchy with giving out samples and I now know there's 3 new products I wanna go back and buy and when I do, it'll be from the Sephora in JCP! So thankful y'all are near me! read more

Horrible service got an online order no signs to point you in the right direction nothing then I find the desk no one at the desk but on employee said she's not working and runs off horrible read more

Lady that worked by the fitting room was very rude ,was chasing me around that part of the store, high lee don't recommend going to this store. read more

Go the JC Penney Techridge location. Get some curtains/sheers/drapes. They have the biggest selection ever, and friendly specialists.

Clean, quiet and right off of the freeway. Came during the Memorial Day sale and they took an additional 10% off as well as price matched. No complaints. read more

I had my photos taken there for the first time right before Christmas and it was an amazing experience. Sometimes, you never know what's to come of Groupons, but the deal I received was incredible! I had Tabrina taking our pictures and she was both patient and efficient. Needless to say, she got in all of the poses we wanted and more in the short amount of time we had. Thank you, Tabrina and JCPenney for being so awesome! read more

Horrible service. I recieved the run around trying to use my service plan to get a stone replaced in my ring I purchased April 2018. I was given a number to call from an associate. I called that number and was told I needed to go back to the store and they will complete the process. Very frustrating no one seems to be on the same page as to how the process works. read more

I'm usually very happy when I shop at this location. It's big with enough variety, but not too big that you can't find an associate for help. One of the few stores that both my boyfriend and I can stay entertained. Guilt-free because you always walk out with great deals! I usually hate department stores. It's like, goodness; Where do I begin? I head to Sephora, first thing. They don't carry EVERY brand that I look for, but they have a good selection. The ladies there are nice. I left really excited with my huge Sephora purchase, then headed to the shoe department where they had the shoes I'd been holding off on! I couldn't leave them behind this time. The man in the shoe department was also very polite. They have a good shoe clearance selection that is organized by size, with a price sticker facing out to make it easier when you're just browsing. I noticed all the spring/summer shoes were pulled forwards, along the aisles. (With no intentions to shop) my boyfriend still picked up a few clothing items from the 'Arizona' line. Great spring season pieces, too great of deals to leave behind. He found so much Texas Ranger apparel that we had been looking for, for months. Well-stocked, color variety and sizes. We were approached by an associate who offered us help, after a while, asked if we were still doing okay, and lastly offered the easy/express credit card check out. I could never leave this store without buying something. Very satisfied! read more

Customer Service is outstanding. With a new baby just days away...JC Penney catalog is here and we had our baby furniture delivered to this location. Pick up was easy and they helped me load the crib on top of our crossover. Got home and the headboard was damaged. Oh no. A baby coming with no place to sleep....Called up catalog, they gave me the manager Chuck and he was extremely professional, caring and understanding to our impending "bundle of joy". Chuck thought outside the box(or crib in this case) and came up with a solid solution. He made phone calls to get an exchange plus kept in touch with us regularly. This manager understands customer service. The story ends well(bouncing baby girl - sleeps well in the heirloom crib) and JCP has earned our loyalty. Kudos to JCP and Chuck...job well done. read more

By far the worst JC Penny I have ever been too, please avoid at all cost, customer service couldn't have been worse. I never thought I would say "never" but this place is a never. Only Sephora inside the store is ok, otherwise, stay away. read more

The most horrible experience ever. I went in to buy a couple of shirts, went to the register to get cashed out waited in a lonnnng line, and when it was finally my turn the employee didn't know what she was doing, gave me three receipt instead of doing one transaction, and then double charged me for a shirt when I only bought one. I went back and the manager was no help what's so ever. I will never be returning. Very horrible customer service read more

We went to the portrait studio for my sons 9 month photos. Elizabeth was amazing! Not only did she capture some great pictures of our little one she took the time to make sure we got multiple good pictures of our whole family. She was wonderful with giving us directions, ideas, and paying attention to details. We will be returning again. Thank You Elizabeth! read more