A water pipe broke on MLK Day in which I needed to shut the water off. The plumber I have been using for years came out the next day and said they didn't have the man power help me. The pipe was enclosed in concrete on which the washer and dryer sat. Plus, I have a concrete footing they would have needed to navigate around to reroute the pipe. The second plumber quoted me $6,200 which included going around the footing (to avoid tearing into the concrete floor) and opening one of the walls, approximately two feet, to reroute the pipe. Repairing the walls was excluded from the $6,200. A third plumber's solution was to open two walls and the ceiling to reroute the pipe up and over. That was a non-starter. I found New Design Plumbing (NDP) from a friend who's also a general contractor. The sent two people out who crawled underneath house and took pictures and video. The next morning, Thursday, Juan arrived to verify the pictures/video from they day before and to take a look for himself. NDP ended up going around the footing and up threw the washer/dryer wall but, they made a small hole for a new fixture vs. tearing the wall open. Because of their schedule, the work was going to happen four days later but, two members of the crew were able to come earlier. All told, they were there about six hours and finished on Thursday for a fraction of the cost. The plumbing company we've been using for years I'm going to set aside and start using NDP. I'm very happy with the quality of their work and response time. read more

Faucet leak repairs, sewer plugged, other plumbing issues. I have used these guys numerous times, over many years now, on numerous plumbing issues. Not only they are very prompt but also very knowledgeable, and they will not disappoint, ESPECIALLY Gilbert. Gilbert is absolutely amazing. On July 4, yes on a Holiday, I was worried having a leak on a holiday not being able to reach them and yet they showed up within less than an hour and took care of the problem immediately. Thank you so much Gilbert. read more

Great service! They repaired our sink and did a great job. Highly recommend. They work fast and do a reliable job. Their customer service is amazing! read more

I've used their services once and they were affordable and swift. Their contact came as a recommendation from my landlord who said their previous tenant recommended this service. The reason for 3 less stars is because I don't think they're as thorough as they ought to be, and because of that, my partner and I could've been in serious trouble. They checked on my water heater back in June/July and they 'fixed' the issue by turning the knob from 'warm' to 'hot'. They were in and out within 5 minutes. Granted, I know nothing about water heaters so I trusted that them when they said nothing else is wrong. They are, after all, the 'experts'. Fast forward to end of December, my water heater stops working in the middle of the night. My partner goes to check on the heater and finds a small flame. Thankfully he extinguishes it before it blew up (literally it could've - it's a gas heater). We called an emergency plumber immediately. The dude comes and inspects the water heater and quickly finds out that it hasn't been replaced in 20+ years! A water heater's lifespan is about 10-15 years. Sure, a part of this issue is that the landlord and the previous tenant did not do their part in swapping out the water heater earlier. But the other part of the issue is that the plumbers from this company who came to check on my water heater did not notice this HUGE piece of information, and if they did, they did tell me about it. So while this company was swift and afforable, ask more questions than I did in 5 mins and be more thorough in your questioning than they are in their process. read more

You can't do better than these guys! We have used them and depended upon them for as long as they've been in business (10 years, about). The are so thorough and professional and determined to solve the many problems we have had over the years. They are honest, dependable. I know that they will always solve any issue, no question. They do their best to get to my house at the earliest possible moment. I sincerely count myself as lucky to have New Design in my life. They are wonderful people and the very best plumbers!!! read more

These guys continue to be my go-to plumbers! Honest and prompt, they do stellar work. Highly recommend.

I had a leak in my clean water line between my meter and the riser into my home. Two other plumbing companies (from the Glendora area) I received estimates from, quoted me $3800 and $5500. Both insisted the leak was under my driveway apron and said it would be a waste of time to dig in the landscape around the riser when the leak was under the concrete. Assumed a woman would not know any different. New Design's Mario came out on Thursday August 8, agreed the leak was under the landscape, scheduled two plumbers, Ivan and Christian, to come out 8:00 am today, August 9. In 2.5 hours, the hole was dug, the line repaired with metal piping (not like the original PVC pipe), and I had water back on. My bill will be less than $700. I am referring New Design to all my neighbors in my development. Thank you New Design for being honest! read more

Was recommended this company by another plumber who does not work with tankless water heaters. I am a landlord/owner and knew most probably that the 16 year old tankless would have to be replace when it started acting up a second time in a year. New Design had an employee out the next afternoon and after an inspection i decided to replace. i was assured that the job could be completed before the end of the next day (Friday) and it was. Besides the timeliness of the work, communication was exceptional- information on what and when. Workers intelligent and pleasant and when thinking back to some of the estimates that i have fielded in the past, a very reasonable cost. Thank you N D P. Hire these guys. read more

Per our realtor's recommendation, we used New Design for several small jobs in a rental condo we were leasing out for several years. Once we moved into that condo, it was obvious we had to replace and enlarge our patio. Taking things in sequence -- since I had no gas stub in the back yard for my BBQ and smoker grill -- I had to have a natural gas line run before the patio was laid, or never have one. Our patio contractor recommended his plumber , however when that bid came in it was well over $1000. We then chose to call New Design for a comparison. Juan came out and returned an estimate well BELOW $1000. I wondered why the extreme difference? Would the quality of the work be the same? We chose New Design based on our previous experience, plus truthfully the reviews, and the project pictures on their website. They scheduled the work within two days of our acceptance, showing up at 9AM. The mandatory 18" trench was dug quickly by a specialized power trencher. Quality materials to code were employed, and the fittings were attached quickly and cleanly. ( Note: I learned the yellow wire run parallel to the pipe was not for grounding, but a tracing wire. Should the piping not be located underground, the wire is energized which then can be located with a special sensor unit.) The whole job was completed by 3PM. Overall I am SO impressed with the quality of the work and materials -- that far exceeded my expectations! Our next projects include 2 bathrooms and kitchen remodeling. Obviously we'll be calling Juan and Mario -- but first a water filter placed on our hot water line. Thanks guys! See you soon. read more

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I have been a customer since they started their business for various different needs. However, on a Sunday morning I woke to a leak between floors and it progressed throughout the day. I phoned New Design to leave a message that it was an emergency and could someone come Monday morning. They had 2 plumbers at our house by 9am Monday morning and they were able to find the pinhole leak in a pipe and repair it so we did not suffer anymore damage and possible mold in the walls. We had to replace drywall but so happy they provided a quick response when I really needed it. I highly recommend this company read more

Used them for a major hope renovation project that requires new lines, migrating off old heating system and plumbing a new bathroom. They are so responsive, so strategic, and incredibly kind. Highly recommend. read more

So we have had our share of plumbing woes this summer and New Design has been truly amazing in the help they have provided us. Both at our home and at a commercial building we own. They do great work, they are fairly priced, they are good people, they are dependable, they are clean and clean up after their work and they work efficiently. I just cannot say enough good things about them. You would be unwise to not try them if you are needing a new plumber. read more

I've used New Design Plumbing several times now and have always been happy with their work. They show up on time and do a great and timely job. read more

Mario and his team installed a new tankless water heater for us and did an expert job. The job was completed on time and with minimal inconvenience and mess. Extremely satisfied with the work done and the communication and advice of New Design Plumbing. read more

Had a toilet and faucet issue. These guys made an appointment with a two hour window. Showed up in the time allotment and were fast friendly and clean. Did a great job, cleaned up and left. I would definitely recommend them . A big thank you to Gilbert & Johann for a job well done. read more

These guys were great, prompt, offered a military service discount to my dad, and fixed everything perfectly, including installing a new garbage disposal and fixing the layout of our pipes under the sink so that they no longer leak, something they had been doing consistently since we bought our house. read more

First class service, technicians arrived on time as scheduled ,very professional and corteous , very honest charge and will definitely use this company again, highly recommended! read more

New Design has been working for us for about 5 years and are the very best. Besides being excellent plumbers, they are reliable, come on time and are extremely reasonable in their pricing. read more

I've always used these guys since Jim from Jim's Pasadena Plumbing move up north. Juan and Mario worked for Jim. Had a bad experience when Mario came to my home to fix a few very minor problems - fix leaking faucet, install a new faucet, repair shower hot water valve. Mario arrived with has helper. They had to go get a part at noon. They came back an hour and a half later and installed the part. All was good until I received the invoice. The invoice stated that I was charged for the full hour and a half they were gone (getting the part and having lunch!). I was also charged the normal $94 an hour, but also charged $60 an hour for the helper. I've never had to pay for the helper in the past! This was big time price gauging! Putting my trust in these guys in question. Beware of price gauging! read more

I am also a previous customer of Jim's Pasadena Plumbing. Mario has been my guy for plumbing needs for as long as I can remember. They continue to provide quick service. Love not having to waiting days for the the plumber to show up. They kind courteous and do a clean job. I would recommend them to all my friends. read more

Mario and Juan are very thorough, talented and Honest. You would be fortunate to have them as your plumber so you don't have to worry. They find problems before they happen. read more

Juan is fantastic. Fixed our gas line leak for less than 10% of what another well regarded plumbing company was quoting us. I don't believe the other company was trying to rip us off, I just think Juan's experience led him to correctly diagnose the issue the first time. Very happy to add them to our short list of tradesmen we trust. read more

New Design Plumbing is great. Came out at short notice to look at a situation I had, made their recommendations in a professional and clear way and did a great job with what I asked them to do. Very prompt, professional, accommodating and courteous. Highly recommended! My dealings were with Mario, Gilbert and Amar. read more

I also learned of Juan from his previous work with Jim's Plumbing. Well - THIS never happened to me before . . . water heater died, leaking from the bottom. Shot! Juan came within an hour of calling him and provided a very thorough assessment and options. My new water heater is a re-located tankless and all remnants of the old one removed. New Design is wonderful to work with in every way. Responsive; communicates throughout; highly recommend. read more

After being over-quoted a labor price from another plumber, I found New Design through Ferguson Plumbing parts. Mario and Gilbert came and gave me a quote that was 1/3 what the other person wanted and finished the job efficiently and properly. I am very happy with my new faucet installations and would recommend New Design to anyone. Mario has excellent communication skills and really knows his stuff. He's also honest about the best places to get supplies so you can get quality items for the best price. read more

We have had two very good experiences with New Design Plumbing. Last week they came within an hour or so and replaced four copper-connected angle stops--$96 + parts. A year and a half ago they replaced a leaking pipe in our bathroom--$120. Experienced, skilled, honest, reasonable. read more

Had some plumbing issues recently and called another company that came out and gave me an outrageous quote. Not only that but they were rude and very unprofessional. After being referred to New Design I gave them a call and spoke with Mario. He was very professional and seemed eager to help. After coming out to my house he assessed the problem and was able to fix it with a short time. Mario was kind and courteous and to top it off saved me a couple hundred off what was quoted to me!!! Will definitely be using New Design for all mine and my families plumbing needs! read more

The best plumbers in Pasadena and Altadena!! This small business is excellent. They do good work, discuss each expense, give choices and are fast and reliable. I have worked with these guys for years and have never been disappointed. They are also polite and clean. read more

Both Mario and Juan are professional, friendly, fair, and knowledgeable. I am happy to recommend.

New Design Plumbing came highly recommended by the former head of maintenance of my wife's school for good reason. They promptly responded to my call, assessed my water heater for repair or replacement, and advised me immediately. Once I made a choice based on their advice, they completed the project within 2 hours. Upon completion, Mario, the technician, sent me video of the work completed, which went above and beyond what I expected (both the work and the video). Prompt, professional, thorough, tidy, and reasonable in cost, I fully appreciate the service New Design Plumbing delivered, especially as a former contractor. I look forward to using them in the future and recommending them to anyone seeking a plumber. read more

This gentleman Subie did a fantastic job at my parents residents. The maintenance was well over due!! He realigned the piping for there bathrooms and kitchen to avoid any contamination. He is loyal to his word. I recommend him read more

Our sink drain was clogged on a friday evening. And after trying to resolve the issue, my boyfriend and I decided to call New Design Plumbing. (We noticed that they received good reviews). We called around 4:30pm on friday, thinking we would have to wait a day or two and pay a premium for weekend work. But they were able to accommodate us and send someone within the hour. They were all sooooo nice. In about 30 to 40 mins, they were able to unclog the drain and charged us less than $100. We would definitely use them again. read more

These guys were fast, clean, professional and most importantly - fixed out pluming issue. Highly recommend!

I could not have been more pleased with these guys -- after having been given an estimate by Ritz Plumbing for several hundred dollars, along with dire warnings that my entire plumbing system needed to be overhauled because of one small leak (!!!) Mario and Juan were able to fix the leak in less than two minutes for NO CHARGE. They were awesome. Cannot recommend more highly. read more

Juan and Mario, formerly longtime (EXCELLENT) plumbers at now-defunct Jim's Plumbing, have opened "New Design Plumbing". I had used Jim's Plumbing for over twenty years, and had these guys doing repairs at my house for over ten. I called Mario this morning to check a leak that was making a pond outside the house. He said he would be by between 2 and 4 today. The Water and Power emergency person had shut off my water last night. Twenty minutes after I had made arrangements with Mario, he called me,to say that he had had a cancellation, and he could come over right away. He promptly saw the problem, disconnected the damaged pipe, connected the water back to the house and gave me an estimate for repairs. Since the rotted piped connected to the sprinklers, he proceeded to advice that I water by hand, and decide when I want to do the repairs, since they would run probably $400.00 or so. How can you not trust him??I HIGHLY RECOMMEND NEW DESIGN PLUMBING!! I,am delighted to have found these men again, and I am passing the word to all my friends!! read more

I used Jim's Pasadena Plumbing ever since we bought this house and had to re-pipe it, so I was a bit at sea when he retired. So I asked my neighbor for a recommendation, and she told me that two of Jim's guys were now in business on their own. I called Mario who set me up with an appointment for the next week. In less than an hour, he and his helper had fixed problems with one sprinkler valve and one bathtub, then addressed an issue with the shower upstairs as well. Parts and labor were quite reasonable. Mario is as politely spoken as one could imagine and he's committed to fair dealing, not scare tactics. I intend to make New Design my go-to plumber for as long as I continue to own this place. Thanks for THREE jobs well done! read more