I had a backed up bathtub with old corroded pipes that needed draining. James Hamilton was able to offer same day service and fixed the issue in less than 15 minutes. What a savior!! read more

We had our home warranty company call to service a clogged laundry line. They cleared it but caused a backup in the bath tub and kitchen sink. After hours on the phone with the previous plumber and the warranty company, they were not able to send someone out until after the weekend so we decided to look for an external company. After checking out Yelp, I called Western Rooter. They answered on the second ring (yay no voicemail box), and they walked me through the process. We were scheduled immediately to be serviced (weekend emergency). I cannot thank them enough! I was stressed out and really discouraged but Ritchie was prompt, knowledgeable, and professional. He cleared out the clog, cleaned out the black sludge in the tub, and even was kind to my very nosey and friendly 3-year-old who wanted to greet him at the door. Their prices were reasonable, the communication was excellent and SO easy. Western Rooter has a loyal customer in me. I will be happy to recommend them to anyone. read more

Josh came out to check on a foul odor that popped up occasionally in our kitchen sink. And while we weren't able to locate the problem, Josh was incredibly honest and straightforward and did not want to recommend any costly services that wouldn't yield real results. At no cost, he checked all of our pipes for gaps and leaks and surveyed the under-sink for moisture -- and also gave us recommendations for better disposal performance and cleaning. If and when we do have any plumbing issues, I'll definitely be giving Western a call for service. read more

Can't recommend Western Rooter enough, professional and high quality work for fair pricing. Mitch and Ryan were amazing! Mitch and Ryan helped install a new faucet and shut off valves for my very old tub. The install was trickier than expected due to the way the original faucet had been installed as well as the type of faucet I sourced typically being used for clawfoot tubs and not wall-mounting. However, they took time to engineer a bespoke solution that worked very well and turned out beautifully! I really appreciated how knowledgeable and friendly they were. Thank you again so much for your excellent work! read more

Aside from the technician, Daniel, showing up 20 min late... he was very professional, fixed the issue we have with the Halo 5 whole house water filtration system without trying to upsell us on anything. Would definitely keep their contact info for plumbing repairs in the future. He charged us for the service call which is more than fair. Thx Daniel! read more

I've used Western Rooter for 2 years now, always my to-go plumbing service. Always someone who answers my calls on time, and always someone responsible who comes to the scene. Shoutout to Brandon Diaz for helping scout and find a leak, and walking through the whole thing with photos, videos explaining the situation, and giving a recommendation of the solution and fix Appreciate it! read more

I was totally happy with the service that I received from western rooter plumbers they were very kind and helpful.

James was great! Fast, got to the issue with our sink, addressed it, and was kind and courteous. Definitely would use again.

This is my second time with Wester Rooter. Alberto Cortes was fantastic. Great communication, fixed our plumbing issue promptly and helped us understand the issue. Would definitely use again! read more

Jairo was great. Upfront about cost. Was able to quickly fix a snapped off bathtub spout.

Yeah these guys kick ass. We had some sh*tty plumbers come through cutting corners and Western Rooter fixed it right up.

Helpful and informative, explaining the issues with my toilet. Quick fix and cost-efficient. Would highly recommend.

Same day service after inspection. Plumber was very professional and did a great job! I would use this company again.

Western Rooter always delivers. I used them in the past with great results this time I needed to have a clogged shower looked at. It turns out after Hydrojetting was complete they shot a camera down the pipe and discovered cracked pipes expected for a house this old. A sleeve was recommended and was installed in no time. After a secondary look into the pipe under the house roots and cracks were also discovered and a sleeve was installed as quick as the first one. Pablo was the 1st man on site and was able to determine what needed to be done. Justin showed up and called in the reinforcements and they were able to complete the repairs on what I thought would be a 2 day repair in 8 hrs. Great job done quickly at a fair price! You are blessed with a great team of people who work hard to get the job done and making sure your customers are satisfied! Thank you! read more

I have a technically complicated drain clog, involving a dual vanity that connects via a Y - had people snake it previously, used pressure gun, poured acid to sit overnight, etc and nothing worked. Called Western as a hail mary - 2 technicians came and snaked it again to 50ft+, couldn't fix it and the drains are now completely clogged. Due to location, couldn't hydro jet, so I lost all hope. Western immediately dispatched another technician, Jairo, who came 30 min after the previous 2 technicians left. They did not leave me hanging over the weekend! Jairo was patient and explained why galvanized pipes could clog more after snaking, but wanted to snake one more time. To my surprise, he fixed it after trying both sinks!! JAIRO IS THE MAN! He's got magic fingers and can feel the line, absolutely amazing! He even proposed to snake from the roof vent if all fails... this level of responsibility is a rare treasure nowadays. Thank you!! read more

James came to replace two flappers. The price was reasonable, and the work was done quickly and efficiently. Great experience overall.

We had a kitchen sink clog and we called western rooter. We had plumber Alberto Cortes showed up on time and he was very professional and courteous. He explained to us why the pipe was clogged. Highly recommend Western Rooter for anyone looking for plumbing issues. read more

James was the man. He provided great service and was very professional. Will def recommend Western Rooter.

I just had plumber Christian install a faucet . I just want to say he did an amazing job. Highly recommend him and western rooter read more

Rene and the team at Western are outstanding. They pick up the phone when you call. They sent out a technician quickly and he arrived on time. Communication is excellent. Rene installed two smart toilets. (Most other plumbers were scared of them.) He replaced the rubber ring that came with the toilet with a larger wax ring that he provided free of charge. Highly recommend. read more

Western Rooter - Plumbing Near Me - Arcadia, California

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Another excellent experience with Western Rooter. Made multiple trips to ensure we had the correct parts, and followed up with us and even paid us a visit when we had a follow up question on our service. Great company. read more

Art did an amazing job, front to back. I am SO grateful to him for figuring out our issue from the getgo, which wasn't easy. We hired two other companies to come try and figure out why our hot water kept going cold occasionally. They both assured us that it had to be the mixing valve or cartridge failure. I spent SO much unnecessary (wasted) time changing them out, doing some plumbing on my own.. it was all a waste.. because I didn't call Western Rooter first. The other guys kept saying our water heater checked out. All these tests, no problem. Finally we called Western Rooter as a last resort because my friend highly recommended them, and Thank God we did! Because they finally solved it! They said it's the water heater, and I was like, "are you sure?? The other guys tested it and both said it's fine!" apparently not all tests are equal or the other guys were just not as smart as Art at Western Rooter. I was astonished.. but this is the difference between true, I mean TRUE professionals, and somehow these hacks that get by somehow. Thank you for being available to me! You truly saved the day and allowed us to have nice hot showers again without worrying about them going cold. Highly recommend! PS, CJ was our billing guy, and was great to work with as well! read more

Western Rooter - Tankless hot water heater they installed - Plumbing Near Me - Arcadia, California

Western quoted me $1100 to replace a cracked piece of ABS. It's less than $20 in parts and glue. And the labor couldn't be easier, very easy access. Another license plumber did it for $250. Exactly the same method that Western quoted me for. Careful which plumber you use. Some will take advantage of you and overcharge you! read more

The technician Alberto wasn't able to identify the source of leak. So I don't know what ratings I should give. They came out promptly and manners were professional. read more

I used Western Rooter back in Jan to fix a leaky shower head, replace a kitchen faucet, and replace a garbage disposal. I waited a bit before writing this review because I wanted to make sure everything was working properly. When I first called Western Rooter, I must say the customer service representative was very friendly. She explained that they don't give estimates over the phone, but they do offer free in‑person estimates with no obligation. A few days later, two technicians--Scott (the main plumber) and Josue (his assistant)--came to my home to do the estimate. They inspected everything and gave me a quote of around $1,200 I think. Since I wasn't sure whether that price was fair, I told them I planned to get another estimate from a different plumbing company. Scott said he would check with the corporate office. He then came back with a revised price of $1,000. When I stated I was a new customer, he gave me an additional new customer discount of $50, so the final price was $950. Scott and Josue completed all the work in about half a day. They were very professional and courteous throughout the process. They took the time to explain what they were doing both before and during the repairs. So far, everything has been working well. read more

I requested service for my pilot light being faulty. I'm familiar with how to get pilot lights going, even in very old heaters. They came out the following day and said the pilot unit was faulty and went to get the replacement parts and swapped it all out the same day. So it's like a new heater again. Very professional and polite in suggestions and solutions. Instead of just saying get a new heater to make money. A little high priced for the 30 min labor it took to swap out the parts but the fact that they came on short notice and repaired the same day gave them the thumbs up. 4 out of 5 based on price. 5 out of 5 based on service. 4.5 avg... round up, got 5 stars. read more

I've had a leaking shower faucet for years but hesitated to fix it because I couldn't find an honest, reliable plumber. When it finally got bad enough, I called several service providers--most said the valve needed a full replacement, which was far beyond my budget. Rene from Western Rooter came out, listened to my explanation, and inspected the faucet. He said I probably just needed a cartridge replacement unless something unexpected came up. His estimate was fair--about a third of what a full valve replacement would cost. Finding the right parts took a bit longer than expected because a previous handyman had installed a Delta valve with Grohe trim, which was confusing. But Rene didn't just finish the job--he made sure everything was done properly, with care and attention. It felt like he treated my bathroom as if it were his own. I really appreciated the effort he took to get it done right. I'm very happy with Rene and Western Rooter. Honest pricing, professionalism, and quality work--I finally feel like I've found a plumber I can trust. read more

We have now use Western Rooter twice now, first for our Water heater the day after Thanksgiving weekend and we really needed someone! They were available. And again this time for our shower and they were out that same day. We were really surprised at the quality of service they give us how fast they deliver their service to us they try to accommodate us as quickly as possible to make we are satisfied with them. The Service man Homer Montano who we have had the pleasure of using is truly a pleasure of having him come out and. Service us that is why we ask for him. It's nice to be able know and trust their workers and that's why we would call them again for all our needs again and again. read more

Shoutout to James Hamilton at Western Rooter for cleaning out our clogged up kitchen plumbing. We received efficient and courteous service, and now the water drains as it should. read more

Amazing company. James our plumber came out and saved the day. We used a company last night who over charged us and did nothing, James was honest and wasn't scared to get his hands dirty. 100% call them if you're in trouble. Solid humans read more

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Western Rooter is excellent! Carlos gave me a great quote to put in a new copper water main and pressure regulator and he explained everything really well. He came promptly when he was scheduled, finished the work quickly and thoroughly, explaining everything along the way. The work was good and he was friendly and helpful. The office was helpful in explaining the financing options and sending me links. I highly recommend this company. read more

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Our kitchen sink drain line was clogged with greasy food waste. Western Waste was able to send someone out within an hour. James arrived promptly, calmly and professionally set up and snaked our drain multiple times to finally clear the blockage. He suggested that Hydrojetting the drain would be a good idea to clean things out more completely. It wasn't clear whether he had the gear on this truck or what that would have cost, but in the future, we will consider that up front. Thank you James. read more

Quote was very competitive, the plumbing tech was very knowledgeable, and the job was done quick, and very thorough all at the same time. We had the water pressure regulator replaced because it wasn't regulating our water pressure properly reading beyond 110 psi. Now fully installed, and pushing through at a calm 65 psi. The same day he quoted us, he was able to get it installed right away. No problems, no leaks, easy payment, what else can I say? It's a no brainer. Automatic 5-stars! read more

My first ever review! I called Western Rooter yesterday afternoon regarding a potential plumbing issue where we had received an astronomical estimate. The very polite gal on the phone scheduled an immediate appointment. Plumbing technician, James Hamilton, arrived right on time today. After crawling under our home, he came back without any terrifying news. He gave us a fair estimate on non-emergent future work that needs to be done that we had already expected. What a wonderful visit with a great guy. Thank you James! We will be using Western Rooter for our plumbing issues. Here's to an honest plumbing company!!! Call them! read more

Brandon came to help fixing our water heater, he is very patient and being super helpful! Really appreciated:)

So I had a main service line leak and didn't notice it for a while until a puddle formed in the front yard. Western came out and handled it all while I was at work. They did a great job and respected the city water department which said no one should touch the water on/off valve in the sidewalk. Western was the first emergency plumber to take my call/request/inquiry seriously. Am I happy about having to pay over $900 for an urgent situation? No. But Western handled it and put the yard back in place, soil and artificial grass. It didn't even look like anyone had disturbed it. I know the plumber worked, though, because he texted me photos of the repair while I was at work. Western left my property clean. The sidewalk was also clean. A+ for this orderly job. read more

We have used this service for around 20 years, for both drain clearance and plumbing, and had many positive experiences with their technicians. We recently had a couple of not-great experiences with them, but after posting a negative review here the company went to great lengths to make it right. This restored our belief that they care about their customers and aim to provide high-quality service and workmanship. We will definitely give them another try. read more

I called because my shower faucet was stuck. I told them no rush and they still came within 2 hours. They gave me options in fixing it and got the work done quickly. Great people and reasonable pricing! read more

I have called on Western Rooter several times before. Each time the team member responded on time, even a little early, and prepared. The knowledge brought to the problem was solid, and the solution was reasonable, effective and efficient. Let's face it, plumbing will always eventually fail. Western Rooter, and in particular, Alberto H., who has visited my properties multiple times over the years for different issues, has been to the rescue to fix the problem competently and reasonably. I should also say that all of the team members who have worked with me have generously answered questions so that I might avoid future problems, and since my properties abut neighbors, they have always respected the regulations of our HOA. I am grateful I got so lucky to find such a competent company who has serviced my properties well each time. read more

Roberto Mendez came to my home and solved all my plumbing problems including installing a new toliet, installing a new faucet and clearing a blocked sewage line. Professional and clean! I've used Western for over 20 years and I've never been disappointed. Thanks for your beautiful work Roberto. read more

Western Rooter - Clean professionally installation. Thanks Roberto M. - Plumbing Near Me - Arcadia, California