So I had a main service line leak and didn't notice it for a while until a puddle formed in the front yard. Western came out and handled it all while I was at work. They did a great job and respected the city water department which said no one should touch the water on/off valve in the sidewalk. Western was the first emergency plumber to take my call/request/inquiry seriously. Am I happy about having to pay over $900 for an urgent situation? No. But Western handled it and put the yard back in place, soil and artificial grass. It didn't even look like anyone had disturbed it. I know the plumber worked, though, because he texted me photos of the repair while I was at work. Western left my property clean. The sidewalk was also clean. A+ for this orderly job. read more

Excellent. Extremely punctual and professional. Explained everything very clearly and with a high degree of certainty. Fast service as well. Will call them again for any plumbing needs for sure. read more

We've now had Western Rooter out twice, with completely excellent work both times. Last year a pipe-burst job to replace our sewer outflow down a long driveway, then last week to fix indoor pipes that massive roots had gotten into. In both cases Jaime and his crew started right away and completed the work quickly with great quality. Definitely our go-to now for anything related to plumbing! read more

Hi there, I want to tell you about my experience with Western Rooter. Over time, I've had different plumbers from Western Rooter come to my home, both in the past and just recently. Each time, I appreciated the communication about when they would arrive. Every plumber has expertise, and each one was kind, thoughtful, and respectful. They were patient and clear in explaining the problem in my home, even taking the time to explain things a different way so I could understand what needed to be done. The plumbers from Western Rooter work closely with one another, and you can see they're a team. In my case, two plumbers worked on a fix together, letting me know when they'd be leaving and returning as they checked pipes around my property and explained what they were doing. These plumbers are also vigilant. While solving a few issues, Alberto -- the most recent plumber to work on our property, who did great work -- noticed a valve that was starting to grow some calcification. He explained that we'd be fine for another few years given the amount of growth. He was clear and never pushed us to do more; he simply informed us so we'd have the knowledge. Rather than let it become a known problem down the road, we asked Alberto and his team to replace it. The owner of Western Rooter, Jon Bottala, checks in with both his plumbers and homeowners to make sure they're pleased with the work. You'll always get a follow-up text or email asking how they did. And compared to what plumbers generally charge, Western Rooter is competitive and fair. read more

Western Rooter is excellent! Carlos gave me a great quote to put in a new copper water main and pressure regulator and he explained everything really well. He came promptly when he was scheduled, finished the work quickly and thoroughly, explaining everything along the way. The work was good and he was friendly and helpful. The office was helpful in explaining the financing options and sending me links. I highly recommend this company. read more

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Western Rooter always delivers. I used them in the past with great results this time I needed to have a clogged shower looked at. It turns out after Hydrojetting was complete they shot a camera down the pipe and discovered cracked pipes expected for a house this old. A sleeve was recommended and was installed in no time. After a secondary look into the pipe under the house roots and cracks were also discovered and a sleeve was installed as quick as the first one. Pablo was the 1st man on site and was able to determine what needed to be done. Justin showed up and called in the reinforcements and they were able to complete the repairs on what I thought would be a 2 day repair in 8 hrs. Great job done quickly at a fair price! You are blessed with a great team of people who work hard to get the job done and making sure your customers are satisfied! Thank you! read more

We saw that our ceiling was starting to cave in from a leak and reached out to several plumbers on a Saturday. Western Rooter was the first to reach out and we scheduled an appointment for today, 6/2/26. They sent Richie, who was polite, prompt, and professional. He identified the damage quickly, 2 leaks, and fixed both in the same day. I asked him to remove some additional debris from the water damage and help me access a water shut off valve in a wall, and he gladly helped with those too. Great customer service, I would definitely recommend them. read more

I used Western Rooter back in Jan to fix a leaky shower head, replace a kitchen faucet, and replace a garbage disposal. I waited a bit before writing this review because I wanted to make sure everything was working properly. When I first called Western Rooter, I must say the customer service representative was very friendly. She explained that they don't give estimates over the phone, but they do offer free in‑person estimates with no obligation. A few days later, two technicians--Scott (the main plumber) and Josue (his assistant)--came to my home to do the estimate. They inspected everything and gave me a quote of around $1,200 I think. Since I wasn't sure whether that price was fair, I told them I planned to get another estimate from a different plumbing company. Scott said he would check with the corporate office. He then came back with a revised price of $1,000. When I stated I was a new customer, he gave me an additional new customer discount of $50, so the final price was $950. Scott and Josue completed all the work in about half a day. They were very professional and courteous throughout the process. They took the time to explain what they were doing both before and during the repairs. So far, everything has been working well. read more

I had the Western Rooter for a big job to re-pipe my gas line that was rusted and tagged by So Cal Gas & Electric as needing to replace it. Western Rooter did an excellent job in describing in detail of the work that needed to be done. They put all these in paper (email) with precise and accurate information. I have asked for quotes from 4 different plumbing companies/contractors and Western Rooter came up with the lowest cost and the most thorough in explaining the job requirements. This is the second time I've used Western Rooter for this same property and I will definitely use them again if needed in the future. They are professional and I am thoroughly satisfied with their work. I highly recommend them. read more

Why 5 stars? Bryce and Josh were amazing, timely, courteous, ultimate professional and detailed, took their time, what else can you ask for a plumbing crew to address your issue, but more importantly, they did not upcharge me like Papa's Plumbing did, they were 300% more for the same job. I highly recommend them, at a minimum reach out to Western Rooter for estimate, it is free, so you know the value you are getting from a well trained and professional company. read more

James was the man. He provided great service and was very professional. Will def recommend Western Rooter.

I've had a leaking shower faucet for years but hesitated to fix it because I couldn't find an honest, reliable plumber. When it finally got bad enough, I called several service providers--most said the valve needed a full replacement, which was far beyond my budget. Rene from Western Rooter came out, listened to my explanation, and inspected the faucet. He said I probably just needed a cartridge replacement unless something unexpected came up. His estimate was fair--about a third of what a full valve replacement would cost. Finding the right parts took a bit longer than expected because a previous handyman had installed a Delta valve with Grohe trim, which was confusing. But Rene didn't just finish the job--he made sure everything was done properly, with care and attention. It felt like he treated my bathroom as if it were his own. I really appreciated the effort he took to get it done right. I'm very happy with Rene and Western Rooter. Honest pricing, professionalism, and quality work--I finally feel like I've found a plumber I can trust. read more

We have now use Western Rooter twice now, first for our Water heater the day after Thanksgiving weekend and we really needed someone! They were available. And again this time for our shower and they were out that same day. We were really surprised at the quality of service they give us how fast they deliver their service to us they try to accommodate us as quickly as possible to make we are satisfied with them. The Service man Homer Montano who we have had the pleasure of using is truly a pleasure of having him come out and. Service us that is why we ask for him. It's nice to be able know and trust their workers and that's why we would call them again for all our needs again and again. read more

This is my second time with Wester Rooter. Alberto Cortes was fantastic. Great communication, fixed our plumbing issue promptly and helped us understand the issue. Would definitely use again! read more

I request the toilet clogged service at 2am. Sheila responded and could even arrange someone same day morning. The toilet is fixed with very reasonable price as well read more

James came to replace two flappers. The price was reasonable, and the work was done quickly and efficiently. Great experience overall.

Same day service after inspection. Plumber was very professional and did a great job! I would use this company again.

Ever since I've had my sewer pipe's replaced by Western Rooter, I've been also using their maintenance service ever since as well. What's most impressive about them is not only the quality of the work, but the workers that provide the service - absolute professionals and really kind and courteous. Shout out to Derrick and Eddie - both were excellent. Thanks. read more

Another excellent experience with Western Rooter. Made multiple trips to ensure we had the correct parts, and followed up with us and even paid us a visit when we had a follow up question on our service. Great company. read more

I called because my shower faucet was stuck. I told them no rush and they still came within 2 hours. They gave me options in fixing it and got the work done quickly. Great people and reasonable pricing! read more

Pablo Picasso (not sure if I spelled last name correctly) came by just before 5 pm on a Friday night and finished the work in one hour. He also gave me tips on how to prevent bathtub drain from clogging, replaced garbage disposal, and corrected a leak in bathroom sink with ease. Definitely worth it as I would not know how to do any of that regardless of how many You Tube videos I try to watch. Thank you Pablo for being friendly, efficient, and fair. read more

Roberto Mendez came to my home and solved all my plumbing problems including installing a new toliet, installing a new faucet and clearing a blocked sewage line. Professional and clean! I've used Western for over 20 years and I've never been disappointed. Thanks for your beautiful work Roberto. read more

Western Rooter - Clean professionally installation. Thanks Roberto M. - Plumbing Near Me - Arcadia, California

BOTTOM LINE: WESTERN ROOTER is a professional business that offers excellent service at fair prices. DETAILS: We hired WESTERN ROOTER to complete a variety of plumbing upgrades (install new faucets), repair (toilet) and preventative maintenance (water heater). JAMES was assigned to the job and we were very pleased with his professionalism, cleanliness, care for our home and good communication. JAMES arrived on time and was polite. All of his work was completed with minimal impact and he left the workspaces tidy. We have relied on WESTERN ROOTER for plumbing services in the past and will continue to call them based on their excellent service, great communications, fair prices and, most importantly, competent repairs, installation and maintenance. read more

EDIT: I need to put my lone gripe upfront- we were initially quoted for an earthquake strap installation, but it was not installed and was not even present as a line item on our final invoice. That was disappointing, and the tech explained that it would have required bolting into our cement foundation. Maybe he did not have the proper equipment to execute that specific job? He was performing the entire install by himself. He said it would be okay, and after searching around the internet it is a requirement by law for new and replacement water heaters to be anchored or strapped to resist falling during earthquakes. So we will have to do this ourselves. Now on to the review. Impressive response time through Yelp's "Projects" tab, even though our water heater issue occurred over the weekend! They came out and assessed all of our water heater issues and let us know that our unit was still under the manufacturer's warranty. It was not purchased from Western Rooter, so we were urged to call and get replacement parts, and then we could call them back to repair our unit for us. This would take well over a week and we would be without hot water. We chose to purchase a unit from Western Rooter, as it would have a 6 year parts warranty and 1 year on workmanship. There were other issues with our (self-installed) water heater, so thought it would be best to move ahead with a replacement. This will be our last natural gas water heater, hopefully, as California law is mandating that sales will be banned after 2030. Our old unit was removed from our basement, and they installed a new water heater, a water heater shut off valve, gas sediment trap, gas shut off valve, new gas flex line, and new water supply lines. read more

Kitchen sink was clogged, Pablo came to the door at the end of his day with a smile. He was very professional and kind and always does a great job quickly. Prices are also very reasonable. Sink is back to normal and life can move on, thank you Pablo! read more

We have used this service for around 20 years, for both drain clearance and plumbing, and had many positive experiences with their technicians. We recently had a couple of not-great experiences with them, but after posting a negative review here the company went to great lengths to make it right. This restored our belief that they care about their customers and aim to provide high-quality service and workmanship. We will definitely give them another try. read more

I had a leak under my kitchen sink and called Western Rooter on Monday. They were able to come out the very next day, which I really appreciated. Two technicians came out, both named Victor, and they were excellent. They quickly found the obvious leak in the P-trap, but they also caught a second issue I hadn't noticed with the garbage disposal leak. They explained what was happening, showed me the problem, and fixed both leaks in under an hour. What really stood out was how courteous and polite they were throughout the whole visit. They were respectful of my home, clearly explained what they were doing, and made the whole process easy and stress-free. What I liked most was how thorough they were. It wasn't just a quick patch, they made sure everything was properly aligned, sealed, and no longer dripping before they left. They also removed and hauled away the old trash compactor parts, which was a nice extra that I didn't have to deal with myself. Fast response, honest assessment, efficient work, and no upsell pressure. I'd absolutely call Western Rooter again and would recommend them to anyone needing plumbing help. read more

Brandon came to help fixing our water heater, he is very patient and being super helpful! Really appreciated:)

my master bathroom sink was draining very slow. Pablo was the plumber they sent. He was friendly, professional and diagnosed the problem quickly. He was super efficient and resolved my problem and cleaned up after himself. He even showed me a picture of the problem. I would definately recommend Western Rooter and especially Pablo! read more

Shoutout to James Hamilton at Western Rooter for cleaning out our clogged up kitchen plumbing. We received efficient and courteous service, and now the water drains as it should. read more

I reached out to Western rooter last night and They were very responsive. They had Richie and James come out this afternoon. Right away they were able to identify the problem. They gave me a great quote and were then able to fix the problem right there and then. They delivered great quality and quick service. Will definitely be reaching out in the future if I have any other issues. read more

We found Western Rooter through Angi's List for toilet installation. They were the first to respond and came out the next day to give us an estimate. Once the toilets were received they committed to coming out the next morning. Chris H. & Derek came out and were friendly, quick, efficient, and did quality work. We were extremely pleased, We will definitely call them again for any future plumbing needs! read more

Five stars for Western Rooter! Called in the morning about a clogged toilet and got a same-day afternoon slot. Roberto arrived on time, carefully diagnosed the issue, tried an auger, checked the crawlspace, traced the line, and found the exterior clean-out. It turned out to be a mainline root blockage; he ran the mainline machine and cleared it quickly. Calm, methodical, and totally upfront on pricing--he stuck to the quote and shared prevention tips. Highly recommend Western Rooter--we'll use them again! read more

my hot water went out, as you can imagine that is quite an ordeal, called Western Rooter and was fortunate enough to get Camacho, he was fabulous, professional, competent and caring. He went above and beyond to help me and got the new water heater in on the same day. i am deeply grateful for Camacho's sense of service excellence, i would definitely recommend Westen Rooter, and particularly Camacho. read more

The technician Alberto wasn't able to identify the source of leak. So I don't know what ratings I should give. They came out promptly and manners were professional. read more

Sadly I am forced to update my review with less stars. Main thing was the astromical pricing. I was quoted *minimum*! of $375 to basically unscrew a faucet and replace a part that costs $12. at HD. I get it, labor costs, gas prices are high. The tech they sent was really nice- not his fault. I didn't realize its a $125 minimum service fee even if no work done- which is I ended up paying. Chalk it up to the stupid tax on my part, I should have asked first before they sent anyone out. I ended up youtubing it and DIY fixed it in 15 minutes. If you have a huge job you know you absolutely can not tackle, then yes I would probably recommend getting a quote from them. Just get a ballpark quote and confirm the service fee when you call. $125 is a heck of a lot of money for a quote. read more

Live operator at 6am SundayThen The crew came to my place at 8am to fix my clogged problem Best company in my town read more

Always can rely on these guys to show up, quote far, and get it done. I've used them several times.

Our fill valve on one of our toilets was leaking. A simple fix, and Western Rooter came through again with flying colors and they did it fast and efficiently. (Looking forward to a lower water bill now!) We've used them several times for various things over the years. Always reliable, organized, professional, respectful, and super friendly and tidy. read more

Our kitchen sink drain line was clogged with greasy food waste. Western Waste was able to send someone out within an hour. James arrived promptly, calmly and professionally set up and snaked our drain multiple times to finally clear the blockage. He suggested that Hydrojetting the drain would be a good idea to clean things out more completely. It wasn't clear whether he had the gear on this truck or what that would have cost, but in the future, we will consider that up front. Thank you James. read more