Today I had one of the most frustrating and irresponsible experiences with this company. I was given a service window of 1:00-3:00 PM, but the installers did not show up until 5:00 PM. They sent two people--one very young (early 20s) and one much older (around 60s) who spoke only Spanish. From the start, I had to move everything out of my hot kitchen by myself--shelves, dishes, the refrigerator, cabinets--while sweating from the effort. Meanwhile, I could not figure out what the two installers were actually doing. They seemed to be wandering slowly around, leaning against the wall, instead of preparing for the job. After 40 minutes, they finally started unloading the new water heater, and I thought the installation was about to begin. By then it was nearly 6:00 PM. Suddenly, the younger worker said they couldn't find the water shutoff valve. He called the company, and soon Maria from the office phoned me. To my shock, she told me the workers had to leave because they couldn't shut off the water and they had another job scheduled at 6:00 PM. She explained that the next customer had arranged for the City to shut off the water in advance. This raised serious questions about planning and communication. Maria should have told me beforehand if a water or gas shutoff was required. The young man had already been to my house earlier for the estimate--he should have checked everything and come prepared. Instead, Maria only called me after the crew decided to leave, and even then, she took no initiative. I had to call her. By then, I had wasted my entire afternoon from 1:00-6:00 PM, exhausted myself moving furniture and appliances, and nothing was accomplished. Maria's response was to push all the responsibility back on me. She said I must arrange with the City to shut off water for two hours, only between 12:00-2:00 PM, or pay extra to do the job later in the day. There was no apology, only excuses. The so-called "team" was just an inexperienced young worker and an older helper who seemed lost and untrained. They lacked leadership, preparation, and professionalism. The company failed to schedule properly, failed to communicate, and instead of solving problems, they made me feel blamed and pressured for more money. I regret choosing this company. Other customers should be aware: expect poor planning, no accountability, and a complete lack of professionalism. read more

Subject: Exceptional Experience with Water Heater Warehouse I recently had the pleasure of engaging with Water Heater Warehouse, and I am compelled to share my overwhelmingly positive experience. From start to finish, the level of professionalism and excellence demonstrated by this company was truly outstanding. First and foremost, the customer service I received was impeccable. The team at Water Heater Warehouse exhibited a genuine commitment to customer satisfaction, promptly addressing any inquiries or concerns with utmost courtesy and efficiency. Their responsiveness and willingness to go the extra mile undoubtedly set them apart in the industry. Moreover, the quality of the products/services offered by Water Heater Warehouse surpassed my expectations. The attention to detail and commitment to delivering a top-notch solution were evident in every aspect of their work. The expertise of their team members shone through, showcasing a profound understanding of their field. What truly stood out for me was competitive pricing, that beats many others in the industry that sets Water Heater Warehouse apart as an industry leader. Their innovative approach and dedication to staying ahead of the curve in customer service were evident throughout our interaction. In addition to their outstanding performance, the seamless and efficient process at [Water Heater Warehouse further contributed to my positive experience. Timely delivery and a streamlined workflow demonstrated their commitment to both quality and efficiency. In conclusion, I wholeheartedly recommend Water Heater Warehouse to anyone seeking water heater replacement or service. Their professionalism, expertise, and commitment to excellence make them a standout choice in the industry. I am confident that others will find, as I did, that Water Heater Warehouse sets the standard for exceptional service and quality. Sincerely, HOTT Homes Real Estate and Property Management read more

My parents' water heater went out. I went to look at it and determined the Honeywell pilot system was broken. My Mom called a repairman who quoted her $750. I arrived a few minutes later and he changed his fee to $450. I told him to leave (after paying a $99 service call fee). I then called my plumber who referred another repair service. I called them and told them the issue. They quoted $370 for the part and $230 for the labor. The technician gave me the part number which I Googled while we were on the phone. The cheapest sales price was $173. I thanked the technician and decided to research the issue further. I Googled "water heater repair near me". Even though I'm in Palos Verdes, Water Heater Warehouse popped up near the top of my search. I saw their ratings and called them. I talked to Chris and explained the situation. He told me that the warranty on the water heater expired 6 months ago. He suggested calling the manufacturer and see if they would cover the part. I called Bradford White (manufacturer) and they overnighted a free Honeywell pilot system directly to Water Heater Warehouse. I received text messages updating me on my subsequent scheduled appointment and the technician, Steve C, showed up on time. He was extremely courteous and knowledgeable. He showed me how the part had failed and what I could do to extend the part's life, namely periodically draining the tank. When he was finished he emailed me the invoice and used an app to process my credit card payment, all in 2 minutes. The price was extremely reasonable and my parents were very grateful. I would give them a 10 star review if I could. I have a saying "better, cheaper, faster - pick two". In this instance Water Heater Warehouse were better, cheaper, and faster. read more

I first contacted them for a tech to see if they could fix my old Nortriz tankless water heater...Mario came out and looked at it and told me that it was well worn and that the heat exchanger was done... I told him I wanted to order a replacement one. I called the office, and Lucy sent a quote out almost immediately. I called her because I wanted clarification of the amount, I understood as she explained everything to me and set up the appointment for the installation. Robert the technician sent me a text prior to coming and gave me an estimated ETA, which was earlier than planned and I appreciated the notice. He and Eugene came and greeted me, explained everything they were going to do, gave me an estimated finish time too. They were so efficient and professional and worked like a well oiled machine. They installed my Nortriz tankless water heater to replace the old one that had died. The had to do some more modifications to set it up to code and explained everything to me as a asked lot of questions. They were very neat and quick as they worked and they were just great! It took a couple of hours, which I expected and they took time to explain everything too me, the modifications to the installation compared to how it was prior and any preventative maintenance that I had to do. They also cleaned everything up really nicely too. Even taking care of the payment/billing was quick and easy and quick. I can't say enough how good these guys were and the job they did. I will refer them and The Water Heater Warehouse to my friends too read more

I recently had an excellent experience with Water Heater Warehouse, and I feel compelled to share it. When my water heater unexpectedly stopped working, I was at a loss. I reached out to them for help, and their team was incredibly helpful in diagnosing the issue. They identified a leak in the heating unit, attributing it to the hard water in Brea. Fortunately, since we had recently installed a water softener, we were partially prepared for this situation. However, the existing damage from the hard water meant we had to replace the entire tankless water heater. One of the standout aspects of dealing with Water Heater Warehouse was their pricing. I found their quotes to be very competitive, which was a relief given the unexpected nature of this expense. Moreover, their efficiency was remarkable - they installed the new water heater the very next day. The installation process itself was impressive. Their team's speed and quality of work were top-notch. Thanks to their proficiency, I had hot water running again in no time, a convenience I had sorely missed. Based on this experience, I highly recommend Water Heater Warehouse. Their combination of knowledgeable service, competitive pricing, and swift, high-quality installation is a rare find. Should I ever need similar services in the future, they will undoubtedly be my first call. read more

I cannot say enough good things about Water Heater Warehouse and the exceptional service we received from Chris. We had a water heater repair during the summer (a water heater not originally installed by Water Heater Warehouse), and just when we thought the issue was behind us, it decided to act up again on a Saturday evening. We were in a bit of a panic, but we decided to give Chris a call. To our amazement, he not only answered his phone on a weekend but also committed to coming out himself within a matter of hours. Chris arrived promptly, assessed the situation, and got right to work. His expertise and dedication were truly impressive. He quickly diagnosed and fixed the problem, getting our water heater up and running smoothly once again. Chris's willingness to go above and beyond to provide exceptional service is a testament to the type of business he runs. We couldn't be happier with the service we received from Water Heater Warehouse. If you're in need of water heater services, this is the company to call. Thank you, Chris, for your outstanding service and for saving our weekend! read more

Based on my personal experience, I would encourage customers to consider how this company treats its employees before deciding whether to do business with it. Workers may be let go suddenly with little to no explanation, communication, or advance notice. When someone depends on their paycheck and has upcoming bills and financial obligations, losing their income without warning can put them in an extremely difficult position. For a company of this size, I expected a much more professional and considerate approach when ending a working relationship. Even when a company decides that it no longer needs someone's services, I believe people deserve to be treated with respect, given clear communication, and, whenever possible, reasonable notice. Unfortunately, that was not my experience. I'm sharing this review so customers can make an informed decision about whether they want to support a company that, in my experience, did not treat its employees with the consideration and respect they deserved. read more

I am very impressed and pleased with the professionalism and quality of services of the Water Hater Warehouse, all the way from office staff to the installers. I received quotes from 3 different installers, and they were willing to match a lowest quote. The Water Heater Warehouses' communication was excellent! They kept me informed of the process and when the installers would arrive. They gladly addressed all of my concerns and there was no pressure from the staff even after numerous calls. The crew arrived on time and because of their professionalism made the process so easy. After the installation, they walked me through the start-up and shutdown procedures and answered all of my questions. Within a few minutes of the installation, the office called and asked if I was satisfied with the job. They wanted to make sure I was happy and if I had any questions. I am glad that I choose The Water Heater Warehouse and would strongly recommend them to anyone. read more

The pilot lite on my 10 year old water heater wouldn't stay on. I had already replaced the thermocouple but that didn't fix it. I called two companies and this one was the better. The other company wouldn't tell me how much it would cost until they came out and then gave me an inflated quote and said it's better to just buy a new one. But this company was honest and gave me a quote right over the phone for not only the service and parts but also replacement if I needed it. And they had a lot more options for replacement. The only issue I had with them was that they were slow to respond to text messages. It was better to actually call. But every time I talked to someone they were clear and polite. The repair people showed me what the problem was and let me know what future problems to watch out for so that I would know when I needed a new one. I recommend this company and will be using them again when I replace my water heater in the near future. read more

I had 10 plumbers come out over several months prior to contacting Water Heater Warehouse. All of them either said they couldn't do it. Or didn't want to do it. Or didn't call me back because of the size of the job. Said it was too difficult, couldn't be done ... I called water Heater Warehouse at 7:30am, by 3pm they were at my place of business. By 6pm I was on on the freeway leaving my shop with a newly installed water heater. They literally did in 2.5 hours what 10 other plumbers said couldn't be done. In less than 12 hours after making initial contact my water was installed!!!! Communication and customer service are off the charts amazing ... I'm adding a pic I took of the workers. Because they lifted a 30gallon water heater up a ladder and Into the attic like it was nothing . THEY ARE AMAZING!!! If you are thinking of hiring them, stop thinking and do it! They are efficient, professional, knowledgeable, FAST AF and affordable! read more

I was very impressed with the level of customer service Water Heater Warehouse provided. While we initially experienced a few issues following installation, the company made it clear their goal was to ensure I was 100% satisfied. They went above and beyond what I'm used to from most companies. A big thank you to Jay, Sabrina, and the installers who came back quickly to make sure everything was operating properly. Their responsiveness and follow-through really stood out. While I hope I don't need another water heater replacement for many years, this company has definitely earned my loyalty. If you're considering switching from a tank to a tankless system, I highly recommend working with Water Heater Warehouse. You can even get the rebate for the tankless unit instantly through the SoCal Gas marketplace online (with installation included), which saved me a small fortune compared to quotes I received from other companies. read more

We got our tankless electric water heater installed thru the water heater warehouse in Jan 2020 and their customer service is exceptional. They are so prompt in responding to any service request. I noticed the water pressure relief valve leak in our water heater and I emailed them , within minutes they scheduled a tech to come out and look at the issue. The tech said that the water pressure into our house was more than the city code and we need to get a water pressure regulator installed, which we did on their recommendation. I waited for a week to see if the issue was remediated, but the water was still dripping and I emailed them again. within minutes , they scheduled for a tech to come out . The tech came out on time and replaced the pressure relief valve . All of their office people and tech are extremely nice with no attitude and approachable. read more

My old water heater died suddenly. I had a plumber inspect it and he said I need to have my water heater replaced. This happened later in the day, and it was difficult to find someone who could replace the water heater at 3pm. I stumbled across the listing for Water Heater Warehouse, they gave me a quote upfront and said they could have someone at my house in about an hour. There prices are super competitive. I was quoted about HALF of what others were charging, and the other guys wanted me to wait until the following day! There technicians arrived, replaced my water heater with a brand new unit, same brand as the competitors even, and were done in about an hour. These guys are life savers and I highly recommend them if you need great service at an affordable price! read more

My encounter with your company has been extremely frustrating, mainly due to issues related to punctuality and communication. The scheduled appointment times were consistently disregarded, resulting in significant inconvenience for me. Time is a valuable resource for everyone, and the failure to adhere to the agreed-upon schedule reflects poorly on the professionalism of your company. Delays occurred without any advance notice or explanation, indicating a lack of consideration for customers' time and disrupting their daily routines. As a customer, I anticipate a certain level of reliability and professionalism in service delivery. Unfortunately, these expectations have been notably absent in my recent experience with your company. read more

I cannot be more impressed with the team at Water Heater Warehouse. Chris, the owner of the company, was so knowledgeable, responsive and professional. His customer service skills are a 10/10. He was able to answer all of my questions and provide his honest feedback for our water heater replacement project. Water Heater Warehouse was also the only company that was knowledgeable regarding hybrid water heater systems. I called over ten companies and Water Heater Warehouse was by far and away the best company I spoke to. I highly highly recommend Water Heater Warehouse for any water heater project. The service was so impressive I ended up asking Chris and his team to handle a second project for my parents on the same day. read more

Had an amazing experience with the Water Heater Warehouse. My grandma needed a water heater since her's started leaking. Called Chris and he explained everything he was going to do for us. His technician Jimmy showed up in a matter of two hours and did a fantastic job. Yes, their new water heaters are scratch and dent, but this was going in a closet and we didn't care. I went to another place here in LA and their "new" water heaters looked really used. Grandma was pleased and we were glad to find a group of honest guys with great customer service. Look no further, Chris and his team will get the job done at a fraction of the price. Thanks guys! read more

TL:DR: Very happy with Water Heater Warehouse. They did the work that three (count them, THREE) other prominent plumbers refused to do. Lucy was phenomenal in helping set up the work order, estimates and answering my questions via phone, text and email. Manny and Arturo were very kind and professional, did the work very fast and clean, heater is working fine, and several old fixtures replaced. They even wore COVID-19 masks to protect myself and my family, a gesture that is very much appreciated. Oh, and they even signed the water heater, which tells me they are confident in their work. I would 100% recommend them and call them for my plumbing issues. read more

definitely recommend this company. The tech arrives on time, did a great job installation. Unfortunately, my city requires a permit for the water heater and the inspector points out a few things to correct to meet the code of the city. I contacted Chris and just in the same day, he was able to send back the technician Manny and his helper to fix those. They even ran to home depot to buy the necessary parts they didnt have in the van to complete the fixing. No extra cost for this service. And I am waiting for the inspector to come back to issue the permit. Thanks very much guys. Chris, Manny and the staffs. Awesome work! read more