My water heater stopped working. It would ignite, but there was no gas flame to actually heat the water. I called several companies, but none of them seemed interested in properly diagnosing the problem. They simply wanted to replace the entire water heater at a ridiculously high price or quoted me outrageous prices just to replace a part like over 2000. Then I contacted Sam to diagnose the issue. He was extremely knowledgeable and professional. He took the time to thoroughly inspect the water heater and carefully check all the possible causes instead of jumping straight to replacement. He eventually identified the problem and installed a new ignition combination control box for me at a very reasonable price. The water heater is now working properly again. I really appreciate Sam taking the time to actually diagnose and fix the problem instead of simply telling me to replace the entire water heater. It's refreshing to find someone who is knowledgeable, professional, honest, and reasonably priced. I would definitely recommend Sam to anyone who needs water heater repair. read more

Water Heater Doctor - Water Heater Installation/Repair Near Me - Pasadena, California

We are thrilled with our experience with Water Heater Doctor. We have a 100 gallon water heater on our property and were quite nervous about possibly having to replace it. Sam quickly diagnosed and fixed the problem and saved us thousands. We really appreciate and honest and professional technician who really knows his craft. Thank you, Sam! read more

Contacted a few companies to replace my water heater. Sam called and quoted me over the phone with a great price (compared to other companies). Sam came out the next day and was prompt and very nice. Finished the job in a few hours and payment process was smooth. Would definitely recommend for any water heater issues. read more

Had to replace my water heater after it gave out and I'm so glad I went with this company. I got quotes from several vendors, and they offered the best value by far, no upselling, just honest pricing and quality work. From the very first call, their customer service was outstanding; they were responsive, professional, and genuinely helpful. They clearly know their stuff and I felt confident I was in good hands. Sam handled the installation and he was an absolute magician. Incredibly knowledgeable, efficient, and courteous throughout the process. Everything was done right the first time, with zero hassle. It's rare to find a team that combines technical skill with great service, but they nailed it. Highly recommend - these folks are top-tier. read more

Water Heater Doctor - Water Heater Installation/Repair Near Me - Pasadena, California

Zach and his team installed an 80 gal Bradford White Heat Pump water heater at my house today and I couldn't be more thrilled with the results. Showers used to have to be speed ran with an undersized tank on a new build, so after talking with Zach he advised on the size and quality of a Bradford White. I'll admit I shopped around before coming back to them, they not only demonstrated the expertise of the install but matched the best quotes and even installed a regulator on the mainline to my house for the same price I was quoted on install alone from others. Heater install area looks clean and it runs like a dream. Wish I had better pics, they don't do it justice. Highly recommend giving them a call if you're in the market for a new water heater upgrade. read more

Water Heater Doctor - New Heater install. Neatly done in a narrow area! - Water Heater Installation/Repair Near Me - Pasadena, California

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Water Heater Doctor was very professional... along with being very responsive. I highly recommend! Reached out to various places via Yelp to get a water heater replaced since our old water heater started leaking. Got a message from Cody about an hour later. Their pricing was fair and since they were a professional installer, they use the "pro" versions of water heaters (instead of the retail box version). All communication was done over messaging. They asked for some pictures of the water heater set up. They were the only ones to ask for pictures, which I thought is important since it's important to know the details of the installation. After agreeing to the work, they came the same day! Like 4 hours after we agreed! Danny's work was done professionally, clean, and really did go out of their way. They drained, removed, and installed the new water heater. The whole process took about 3 hours. Draining the water heater was the longest part. Danny was very friendly and transparent on his work. Once he was done, and verified no water or gas leaks, payment was done through his mobile phone. Smooth and without issue. Thank you Danny and Cody for a smooth and super duper fast replacement! read more

I did a cold search for water heater repairs on Yelp. And these guys were the first ones to reach out to me. After doing some more research I decided to use these guys based on their other reviews. But also because Zach actually called me and as we discussed my water heater issue, his knowledge and expertise made me feel like I made the right choice. I scheduled my appointment between 9:30-10:30. Sam arrived exactly at 9:30, located my water heater and went right to work. He was prompt, professional and efficient. The entire process took probably about an hour and a half or so. Sam explained every step of the process as he was draining/disconnecting my old water heater and reinstalling the new one. During that time, I got to speak with Sam on a personal level, which made me feel even more comfortable getting to know Sam as a person, husband, father, brother, etc. We also had some things in common. The price for the entire process was extremely reasonable compared to some of the other quotes I received from other companies. I've already started telling my friends and co-workers about Water Heater Doctor. These guys do excellent work. They're reasonably priced and they will personally call you if you have any questions. I am completely satisfied with their service and will not hesitate to recommend them to anyone I come across. They have a quick response time and will answer any questions or concerns you have. Give these guys a try and you won't be disappointed. Thank you Zach and Sam! read more

Water Heater Doctor - New Branford White 50 gallon water heater - Water Heater Installation/Repair Near Me - Pasadena, California

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Our water heater stopped heating water a few times during the past year. A month ago it happened again and couldn't be relighted. We called Water Heater Doctor for an estimate of repair or replacement. Sam came and he found out the heater only needed to be reset. He reset it and he also showed me how to, free of charge. What a great person! read more

10000x will recommend Water Heater Doctor to anyone that tells me that they are having issues with their water heater. Just this week we were left without hot water. I finally made an inquiry, and Yelp did not disappoint with their recommendation. Cody set up an appointment right away. Sam did the repair for not only my water heater but for my in laws as well, because they unfortunately were experiencing the same issue! Sensors were repaired and at such an affordable price!! read more

Sam was amazing. Very attentive trustworthy company. He came out and installed our water heater that had been out for several days, no hot water to do anything with so I had to live as they did in the early years..boil water. read more

We ran out of hot water on a Sunday, which immediately sent my household into panic mode, nobody wants ice-cold showers. I reached out to Water Heater Doctor and connected with Zach, who was extremely responsive. I was able to text him photos of my old water heater and setup right away, which made it easy for him to diagnose the issue and recommend the right solution. By the very next afternoon, Sam came out for the installation. He even texted me when he was about 25 minutes away, which I really appreciated. When he arrived, he was friendly, professional, and clearly knew his stuff. Sam did a clean, efficient install and took the time to consider my options. I appreciated his honesty, his patience, and even his good sense of humor, it made what could've been a stressful situation much smoother. I've attached before and after photos so you can see the difference. The old unit was clearly failing and leaking, and the new Bradford White water heater looks clean, modern, and professionally installed with new copper lines and an expansion tank. We now have reliable hot water again, and everything is working perfectly. I would absolutely recommend Water Heater Doctor if you want fast, honest, and high quality work. read more

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Friendly and prompt service. Sam was quick to identify the issue and suggest solutions. Would definitely call on Water Heater Doctor for future needs. read more

I recently had a Rinnai RX199iN tankless water heater installed in my two-story home by Water Heater Doctor, and I could not be more satisfied with the experience. The technician, Nick, arrived on time and was extremely knowledgeable and professional throughout the installation. He clearly takes pride in his work and made sure everything was operating properly before he left. He took the time to walk me through the system and ensured I was comfortable with how it functions. The quote was fair and transparent, and the company provided a 2-year workmanship warranty on labor, which gave me confidence that they truly stand behind their work. The invoice was detailed, easy to understand, and there were no hidden costs or surprises. If you are looking for a reliable, professional company to install a tankless water heater, look no further than Water Heater Doctor. I highly recommend them. read more

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Zach is the man! We recently purchased a rental property and unfortunately our inspector didn't tell us the dire condition our water heater was in. It was on its last leg, wasn't enclosed, and wasn't up to code. When the gas company came out to turn the gas back on after termite remediation, they said they couldn't leave it on due to a faulty grommet. We reached out to Zach, and he gave us a few options. First, he said we should try the Rheem warranty. We didn't end up going that route, but did try using our Home Warranty. The company that came out said they could replace the part that needed replacing, but they would charge us $1,100 to bring the unit up to code. However, that didn't even include an enclosure or a new vent -- which ours needed. Plus, it didn't make sense for us to spend THAT much money and not even get a new unit, since our water heater was so old. Zach had already quoted us for a new unit, enclosure, expansion tank, and new venting but was trying to save us some money -- so we explored a couple of other options. Eventually, we realized its better for us to replace the water heater and we already had Water Heater Doctor at the top of our list. Just for the sake of comparisons, we decided to get a few quotes. All of the other quotes were higher and/or involved less work. The other big companies we reached out to said they couldn't give us a quote without sending a tech in person. Beware of this tactic, though! This happened to us at our primary home where a company comes out, tries to upsell you, and then brings down the price and pressures you into getting the work done right then & there because it's "convenient." Zach was able to give us a quote via text after we sent him a few pictures, so keep that in mind if a company ever tells you otherwise. We felt most comfortable replacing the water heater and bringing it 100% up to code for our tenants, so it was a no-brainer for us to call Zach and get something scheduled. One of his techs, Sam, came out and worked tirelessly on a hot day. He installed a brand new Bradford White 40 gallon tank with all the bells & whistles -- expansion tank, new enclosure, and new vent line! We couldn't be more happy with the job Water Heater Doctor did, and I can almost guarantee that no other licensed company can beat their price for the work! Most importantly, though, Zach was trustworthy and honest. He never pushed us for a sale and was mainly trying to be a resource for us and help us out as much as possible throughout the entire process. Even when I had questions after other companies looked at our unit, he was more than happy to answer our questions and help us find the best solution. As far as I'm concerned Water Heater Doctor has earned our business for life! read more

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Sam fixed my pilot light problem. But I decided to replace my water heater with a reasonably priced product. He was all around great to work with because he cared. read more

Reached out Sunday night after finding my water pan full of water. Ugh bad water heater. The water heater Dr's replied back the same night unfortunately I wasn't available to respond. This morning Sam reached out and was very professional and gave me a quote for a 50 gallon water. Sam was able to come out after his morning appointment and got us back up with hot running water. Thanks again Sam for the awesome work. read more

Water Heater Doctor - New water heater - Water Heater Installation/Repair Near Me - Pasadena, California

I don't know how to start on how WH Doctor did an excellent job for me! I called this morning and even with a busy schedule, WHD was onsite ready to do the job in a matter of hours. He is very knowledgeable. He troubleshooted the problem and fixed it in minutes. I own an apartment building and this has happened on diff apartments 3 times. Those 3 times, I went with different 3 different plumbers. The results were two were order parts that took a week to get (imagine my tenants with no hot water in the middle of winter) and one was replace the water heater (which was expensive). I am so glad I called WHD (the water heater specialist, not a plumber who would just want to replace the water heater). The knowledge, the quality of work and most of all, the honesty is a gold! From now on, I will only go to WHD for my water heater needs! read more

Sam is such a wonderful individual. On-time, fast, accurate and honest assessment of the situation. Such a pleasure to deal with this Doctor! read more

Water heater wasn't working so I sent a message through Yelp and heard back immediately. They sent someone over within the hour and he solved the issue within minutes. Super friendly, honest and fast. I was really impressed with them and will use them again for future issues. It's always nice to find a great, local business that does good work! read more

Fair pricing for a 40G Bradford White gas water heater. Sam did a great job installing on the 2nd floor of a townhouse. He was courteous, careful and efficient. There was a misunderstanding about pulling the permit, but Zach worked to resolve the issue to my satisfaction and communicated well during the project. read more

Amazing customer service. Professional and courteous. Prices are exceptional and the work itself is A1 quality with great detail. Highly recommend read more

Our 18 year old water heater at our other property was in need of a replacement. I had previously worked with Water Heater Doctor in the past. So I knew of the great work and service they provide. I called them and was able to schedule an appointment to get my water heater replaced the next morning. Sam arrived right on time as promised and was able to complete the install very quickly, in a professional manner. He provided courtesy arrival times and provided post install photos. Sam went above and beyond to get the replacement done in time and made sure to address all my needs, providing great customer service. If you are ever in need of any water heater related issues, Sam and the Water Heater Doctor team are the professionals to choose! read more

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100/10 Experience This will be the only company I use moving forward for any of my water heating needs. The entire process was so easy, they are extremely responsive, arrived earlier than anticipated since it was an emergency and was able to handle things that the inspector even missed. Cody and Sam handled everything with ease and were incredibly communicative and efficient upon arrival. I I'm so wildly impressed by them and can't say enough how incredibly knowledgeable and fantastic the company is. Can't recommend them enough and their perfect 5 Star rating speaks volumes about the company. read more

Prompt, efficient and reasonably priced service from Water Heater Doctor. Zorro was able to replace my 12-year old water heater the next day after providing the quote. He was prompt and did a clean install. Highly recommended! read more

Need to replaced old 50 gal gas heater amd Cody gave a speed offer. Back and forth he response with all my question and particular need. We make up an appointment and Sam show up with delicate operation. He patiently reply my question. Up and down he replaced all future possible issue parts and about an hour he was pack and finish. It was a pleasure to work with these guy. They show confident that they will stand behind their work. read more

Water Heater Doctor - Sam connect Pressure Relief Valve - Water Heater Installation/Repair Near Me - Pasadena, California

Turned out we just weren't relighting out water heater directly. They did it and didn't charge us for coming to our house. Would definitely hire again. read more

All I can say is oustanding wotk. Was hear on time. Started to work immeditalely. Did excellent work. Dest serive person I have every had. read more

I would recommend the Water Heater Doctor! You will not be disappointed. I woke up to a cold shower & discovered the pilot to my water heater would not stay lite. I contacted several plumbing companies & was getting quoted unreasonable prices for a new water heater & installation. I submitted pictures of my old water heater to Water Heater Doctor & was quoted a price that was considerably less than the other companies & that is even with the possible add ons. I agreed to the estimate & was given a 2hr window for the tech to show up & he arrived within a hour. The installation from start to finish was about 2 hours. I am a satisfied customer & will reach out to them if I ever run into plumbing problems in the future. read more

Amazingly quick, efficient and fair service. I would highly recommend if you have water heater issues to seek out their advice and expertise first! You will not be disappointed! Huge value compared to plumbers. read more

My water heater, dated 1998, inherited with the house, finally gave out and was leaking all over the backyard. Of course it happened in the afternoon on a Sunday, when a lot of businesses were closed. Water Heater Doctor responded right away and sent Sam out the next morning. Sam was friendly, professional, and absolutely knows what he's doing. Water Heater Doctor gave me a very reasonable and fair quote, no nickel and diming, no upselling. Sam answered all my questions and provided advice for maintenance. I'm happy I went with a local small business and would recommend Water Heater Doctor to anyone else with a water heater issue. read more

My 15 plus year old water heater got ill and I had to search for a water heater doctor. I searched on Yelp and I ended up booking for free estimates with several water heater repair companies that were all almost Yelp 5 Stars. They were all responsive, professional and helpful during this process but once I got in contact with Water Heater Doctor technician, Sam, I had a comforting feeling that this would be the company. This was a Sunday afternoon, and I've never had to deal with a water heater issue situation but I realized it's time for a water heater replacement. I had tons of questions for Sam and he was the coolest, chill dude, and answered all questions with patience and understanding. Thank you, Sam! Sam provided a quote over the phone after surveying pictures of my old water heater. I technically didn't know if this was a good deal or not at the time, but his vibe in conjunction with an almost perfect Yelp rating, I canceled my free estimate appointments with others and went with Sam. Sam showed up next day, on time, and did his thing. It was a fluid experience from start to finish. Yelp 5 Star! Michelin 3 Star if you're more into that! (I still don't know how his price compares to others but if it's in range or even a little above, I'd still go with Sam.) Man, now that I have hot water, I need a cold shower. read more

Water Heater Doctor - Bye bye, my old water heater. Thank you for all the years of service. - Water Heater Installation/Repair Near Me - Pasadena, California

I just bought a new home. The water heater wasn't working and it was Saturday. I called another company and all they wanted to do was replace the water heater ($4,500!!!). They said parts needed to be replaced and they couldn't find any. This water heater was only 2 years old, come on. Sam from Water Heater Doctor checked out my system. I knew the pilot light was out but I couldn't get it to light and I didn't want to blow myself up. Sam stayed with it and kept working the Pilot and Igniter. Finally, it started up!!! Sam was so kind and helpful, and speedy. He did not even accept payment. Did it for free. The best part was that he was honest and nice. There are a lot of swindlers out there who want to upsell. Water Heater Doctor has a client for life after this experience. Thanks, Sam! read more

Water Heater Doctor was so helpful when I had an issue with my water heater. Zach was so attentive and kind and it really made the entire process go very smoothly. Also the quote they gave me was affordable and reasonable. I would definitely call Water Heater Doctor for help in the future. Thank you all very much for your help. read more

Sam was great. I only needed a simple tank flus to get rid of some sediment buildup. He explained his work clearly, worked quickly, and priced fairly. read more

They were very responsive online. The scheduled repair person arrived in their window and performed the repair without issue. And he was really nice! The quoted prices were the same or cheaper than other places. read more

Sam from the Water Heater Doctor was very professional. They requested photos of the water heater and were able to provide a quote over the phone. Sam arrived on time, answered my questions, replaced the water heater, and took the old water heater. I was charged $1750 which is a fair price from a professional company. Sam is very knowledgeable and I strongly recommend the Water Heater Doctor. read more

I thought I had a water heater problem so I scheduled a consultation. From scheduling to arrival, they were prompt and gave me an eta on arrival. Ultimately my issue required a plumber, but they were friendly and helpful. If I do have any water heater issues in the future- they'll be the first I contact. read more

Fast and friendly service with great communication via phone and text so I knew what to expect and when they'd come by. Sam came out for a free diagnostic the day after I called since my water heater pilot light keeps going out and it's driving us bananas. Explained the process for finding the error code next time so that he can order the right part and get me a price estimate so he can fix it asap. Appreciate their willingness to assist and look for the issue even if they couldn't fix it then and there. Will update review after we get the repair done. read more

Highly recommend. I got multiple estimates and can assure you that their prices are fair. Zach was great in describing the estimate. No upselling. They just know what you need and do it professionally. Sam did the install and he is clearly super experienced; he was undaunted by our old house and tight space for the water heater. So I did the work for you and got multiple estimates and talked with multiple companies. Go with Water Heater Doctor! read more

All good. Never had my water heater flushed so wanted a professional to do it. Quoted me $75 less than my normal plumber so I went for it. Sam fixed a valve that was broken and didn't up-charge me. Also showed me how to check the water heater myself in the future. Overall painless expertise if you haven't had your water heater flushed of deposits and know you should, I highly recommend using water heater doctor for the job you have been putting off. read more