I encountered an issue with my gas control valve or thermostat control unit, which was showing an…read moreerror (blinking red light). I reached out to Mr. Water Heater, the company that installed my water heater a few years ago, and spoke with Parker. He was fantastic--patiently walking me through troubleshooting steps to pinpoint the problem. Ultimately, technician Sam came out to resolve the issue, he was involved with the initial install, I love continuity of working with the same individuals. On the day of the repair, Sam called and texted ahead of time, which I really appreciated. He was incredibly friendly and efficient, making the whole process smooth and hassle-free. I'd confidently vouch for Mr. Water Heater--they're everything you want in a service company: professional, friendly, and fairly priced. It's businesses like this that make you feel grateful as a customer. A big thank you to everyone at Mr. Water Heater!

10 stars! Jeff and Sam made a miracle happen today for a 4 unit building that needed a hot water…read moreheater installed. Exceptional service and made the process very easy. Would hire them again in a heartbeat. Save yourself the time and energy just call and talk To Jeff.

I had an issue with an old water heater after a fumigation, and when the gas company came to turn…read morethings back on, they said the vent in the water heater wasn't working. I found ZH plumbing and Zorro was able to come out quickly and diagnose the issue and replace the water heater. Zorro offered some information about tankless versus tank water heaters, but wasn't pushy about one or the other. I ultimately went with a tanked water heater but when that eventually stops working, I would definitely consider replacing it with a tankless one using ZH Plumbing!

Lovely man. showed on time and fixed the problem right away. Would highly recommend for all…read moreplumbing needs

Honest and friendly, I recommend Teddy's for water heater repair. I have an older water heater…read morewith a mechanical control and the pilot wouldn't stay lit. I was hoping to avoid an expensive replacement. Teddy responded promptly and Sam was at my house within the hour. Sam fixed the broken part (thermocouple) at a very reasonable price and had it done in about 20 minutes. Great value and good service!

My husband contacted them via Yelp to take a look at our water heater since it stopped working…read more It's a pretty old water heater and we had someone else come check it out over the weekend since Teddy and Sam were tied up. Immediately, that other company suggested that we replace the unit as soon as he looked at the water heater. No inspection, no looking around, no anything. A straight up sell. We decided to pass on them and waited for Teddy and Sam. Sam came through and troubleshooted the issue. He was able to fix the water heater. I love their quick and friendly service and they were really good at communicating via Yelp, text, phone and any other means. Honestly, I would recommend them to anyone. They are our go to Water Heater Installation/Repair company.

Arthur was very professional and thorough throughout the entire process. He took the time to…read moreexplain everything in detail and made sure I understood exactly what work he was performing before completing anything. He was also very patient in answering all of my questions and went out of his way to take care of small things that he didn't charge me for. He was extremely knowledgeable and was able to identify several pieces of equipment that were not up to code, had already leaked, or were at risk of leaking. He also pointed out other issues he noticed so I could be aware of them and address them appropriately. On top of his technical knowledge, he was very responsive and easy to communicate with. I really appreciated how transparent, helpful, and professional he was throughout the entire experience. I highly recommend his services! Roland and Rolando were also great, friendly, and efficient with their work! I really appreciated everyone's effort and willingness to help throughout the entire process.

Highly recommended! I sent a message and Arthur arrived within 20 minutes. He quickly diagnosed and…read morefixed a clogged sink, was fair and honest with his pricing, and demonstrated a high level of professionalism throughout the service. Thank you, Arthur, for the excellent work. I truly appreciate your prompt response and quality service. Or a shorter Yelp/Google version: Highly recommended! Arthur responded within 20 minutes of my call and quickly took care of a clogged sink. Fair pricing, honest service, and very professional. Thank you, Arthur!

They did a great job fixing our tankless water heater. Highly recommend. Ryan was greatread more

A++! Couldn't have asked for better. Very responsive! Same day service. Ryan and Joseph…read morearrived exactly at the scheduled time. Professional and considerate. Fixed our Noritz tankless water heater code 11 error quickly. Answered all of our questions and then some. We highly recommend Water Heater Pros! They have been added to our speed dial and will be our first call for any plumbing needs. Thanks Ryan and Joseph!

I recommend using Properly Done! I needed a leak in the crawl space repaired and a faucet replaced…read moreand they were able to do the work quickly. Jorde was very helpful and was able to answer any questions I had.

Jorge was the only one that can give me a flat rate for this job. Others wanted to get an address…read moreand come over (for a trivial job) for an estimate. We communicated via text very well. When he came with Jose ?? he decided to cut the pipe and then soldered back a new section. He also said he has improved the original new tub diverter plastic fittings to make a better connection with metal. He sounded very experienced and stubbornly honest. And he did not snoop around to ask for more problems. He did exactly what he was asked to do.

This company delivered exceptionally great work, they were flexible with my requests, and I…read morestrongly recommend Tankless Water Heaters, USA for jobs similar to mine. After research, we decided we specifically wanted to upgrade our old Takagi tankless water heater with a new Rinnai RSP160i (with BLE and wireless accessories, recirc, etc.). Rinnai openly shares that their warranty coverage requires installation through a trained, authorized installer, so I reached out to three local Burbank area companies listed on their website, and Tankless Water Heaters, USA stood out. The other two companies were either non-responsive (in a disrespectful way) and/or shared patently false information during their home visit regarding products. Alternatively, Omer from Tankless Water Heaters was fantastic. He understood, appreciated, and delivered the clean, professional installation we sought (in line with all Rinnai instructions.). Omer's teams also helped us replace our whole-house water filtration system, add an external irrigation supply line, and add a Moen Flo valve. All this and the tankless required two visits, the work was performed by two different teams of his, and both teams treated our house as their very own. Nice, clean, installations. Additionally, there was one aspect (bypass design) of the tankless install that we didn't like following the first visit, and Omer graciously ensured everything we wanted was adjusted to our request during the 2nd visit (at no additional cost). If you're looking for a professional install of one of the newer, high-tech tankless water heaters in the Burbank area, or just looking for a professional, responsive, respectful plumbing company, I strongly recommend Tankless Water Heaters over the local competition. Thank you!

Hired Tankless Water Heater USA for a tankless install and related plumbing at my home. Paid every…read moreinvoice they sent, on time, in full. The work they left behind was defective, unsafe, and I am still paying to clean it up months later. I contacted this company dozens of times across calls, texts, and emails asking them to come back and finish the job -- and to fix problems as they surfaced. The office deflected on every phone call and the owner refused to engage. When SoCalGas came to turn on service, they found open gas lines the crew had left. I asked for someone to come back. The owner told me they "truly believe" they had completed everything. When they finally did return, they caused additional damage -- and still left gas lines uncapped. I eventually brought an independent investigator to the house. They identified more than ten separate issues with this company's work, and told me their assessment is that most of it has to be redone. I have already had to hire another plumber to complete work this company was paid to do, and the cost of correcting the rest is still growing. Their handling of the SoCalGas rebate was its own problem. The office submitted my rebate application to a different address than where the unit was installed. When I asked how that happened, they told me in writing that they routinely "apply it as if it was installed in their old address" for clients in the middle of a build. That is not how a utility rebate works. The rebate was denied. I am out $1,500. Once I pushed for accountability, they produced invoices I had never seen before and demanded payment on them. One had been voided months earlier by their own office -- "please ignore that, there was a miscommunication" -- and was quietly re-issued without ever being sent to me. Only a contractor who assumes the customer is not paying attention operates this way. I have every email, text, and invoice. I am filing a complaint with the state licensing board. Do not hire this company. If you already have, save everything they send you in writing.

Found local company thru Yelp, called them almost 4pm Sat for a toilet repair. Tech came out first…read morething next day after 9am. I really appreciate the great customer service from being able to explain situation over the phone, securing appt and then getting a price quote to receiving updates via text of tech's arrival plus his name & pic. Mr. David arrived, assessed the problem then took time to explain what he was going to do. Once completed, he cleaned up his area and I received invoice electronically detailing the work done with before & after pics. Thank you very much Mr David for excellent & professional work today, I am very grateful.

Bad Drains Plumbing came highly recommended by my realtor, and they've quickly become my go-to for…read moreany plumbing needs. I've had to call on them twice in the last month--first to replace a broken toilet, and then again when my washer flooded the laundry room. During that same visit, they even spotted and fixed a leak under the bathroom sink that I hadn't noticed yet. They're incredibly responsive and always show up ready to help. What I really appreciate is how willing they are to answer maintenance questions and offer advice--it's clear they care about doing the job right and helping homeowners stay informed. Great service, dependable team, and an overall excellent experience. Highly recommend Bad Drains Plumbing for any home plumbing issues!