Everything is always PERFECT with Mainline Plumbing. I call & immediately Ranelle tries to accommodate my emergency. Even when I make a regular appointment for upgrades or maintenance, my time is considered. Never once had less than 100% satisfaction. 10/10. (This is not spam!) read more

we found mainline on yelp. they were punctual and neat and we've been using them for over 15 years. Ranelle is great running the show. she knows her stuff and their prices are always reasonable. we've used them for large jobs and also for small issues that happen in a hair salon. their team is knowledgeable, honest and clean. i have been referring them to all my contacts and never received a single negative response. i highly recommend Mainline Plumbing read more

Mainline Plumbing & Rooter - Hair will find its way to our salon pipes & Mainline has always been there when needed - Plumbing Near Me - Studio City, California

I can't say enough good things about Mainline Plumbing! We had a sudden sewer issue and called them based on a friend's recommendation. They were able to send someone out quickly and on a Saturday. Richard and Marvin showed up right on time, were professional, respectful, and had all the parts needed. Richard explained everything in simple terms, gave me a fair and transparent quote (after calling the office) and we had the issue fixed quickly. What really impressed me was how clean they left everything--no mess, no fuss. It's rare to find a company that combines quality work, honesty, and excellent customer service, but these guys delivered on all fronts. Highly recommend Mainline for any plumbing issues--fast, reliable, and trustworthy! read more

I'm a repeat customer of Mainline, and couldn't be more pleased with their service--from their personnel, timeliness, skill, communication, awesome attitude in the field (of course), competitive / fair / legit pricing... THE BEST! But I'm embarrassed that I didn't write a Yelp review back when I first was lucky enough to have them, in early-ish Covid (2021?)! Main sewer line leaving the house cracked, and was kind of a disaster; they came out super quick, did the camera snake high-tech greatness, pinpointed the break, dug in (through super deep concrete/brick), repaired/replaced it, and also installed a "clean-out," which previously (this house is old) was on the roof, lol. Fantastic! Here I am today though, writing about my latest and greatest experience with them: installing a host of valves (Water Pressure Reducing Brass Valve, Master Shutoff valve, Pressure Relief Valve) which were mostly ancient, and had failed (or close to it), all dovetailing into (also today) a BRAND NEW WATER HEATER (replacing the one that I'd had since 1999 or 2000). Unbelievably quick, and the coolest! Couldn't be more pleased :-) Obviously, as everyone knows, needing services such as this is unnerving (there aren't many "casual" plumbing needs). Ranelle, Cesar, Richard, Marvin, Eric... everyone... ALL put me at ease :-) They are a blessing to the biz, and Humanity, in general! It's an honor to be in the their orbit. THANK YOU Mainline. read more

To reply your comment, I add our messages to remind you that you did mention your anniversary and your travel plan to me as a client. Also you charged me half of the price for sending your staff to check the leak job they did the day before... after I questioning why is an extra charge for that visit . Lastly, I called you for which brand and model of the new drinking filter system your staff recommend me. You said you'll have to confirm with the vendor and let me know, which you never left me know. But I guess you're too busy as always and "forget" again! -------------------------------------------- I have been using Mainline plumbing for my house and my rental properties. The first few times with the owner Ranelle were good. But last time was really bad!! It starts from October 2024, my kitchen faucet and drinking filter faucet are leaking. So I contacted Ranelle and was told need to replace them. So I got all the new parts ready and scheduled a time with her. The day her staff was supposed to show up between 9-11am turned out to be no show. I contacted her and was told they have another sewer emergency and "forgot" about me. So had to reschedule. Wish she could give me a heads up instead of keeping me waiting. Unfortunately this was just the beginning! On November 4th, her staff came and replaced the faucets. But after they left , I noticed there's leaking under the sink since I put kitchen towels there. I was told maybe because pressure is high and could change regulator and relief velve. I'm fine to change that because I trusted her. Her staff came again but left saying there's no leak. Need to come another day to change the regulator. Ranelle charged me again because her staff came to check "their previous leak job" but didn't find the leak. Anyway, I paid her. Then they changed the velve and regulator and I was hoping it's done but no no no!!! The filter water faucet is leaking water drastically from where the air was supposed to be out. I tried to get hold of her, but there're tons of reason/ excuses to not able to talk: her anniversary, her doctor appointments: she's on the plane, her staffs are sick . And it's already Jan 2025. I had to keep texting her for when they can come to fix it, then she told me she's helping her friends vacating , then help the city with issues, another bad gas leak somewhere else etc. Time goes to Feb 2025 and finally her staff came. As what Ranelle keeps saying it's a faulty faucet even though it's a new one I just purchased to replace the old one when her staff came in Nov. Her another stuff couldn't find the issue and just saying it's a faulty faucet and suggest me to change the drinking water system. I'm done with this mess and just want to have it fixed so I said ok and waited for Ranelle to show me which brand and model. Until June 2025, I still haven't heard from her. I contacted another plumber Z& H plumbing and the owner Zorro responded right away and came to fix all the problem. I wish I was not that patient for Mainline plumbing. I will never use them again and definitely do not recommend them! read more

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Thank you! You saved my bacon after a stray nail punctured a toilet supply line. Fast service!!

Our family has been using Mainline for our home and rental properties for a few years. Recently, our tenants had an intermittent leak under the sink. Mainline came out and said water was leaking through the backsplash, they did no repairs and left. The leak continued intermittently. We got a tiling person in who said there was no leak in the backsplash. Six weeks later, the tenants made a video of the leak coming from the pipes underneath. I contacted Mainline again and asked them to return as they had incorrectly diagnosed the problem. They refused to return as they were "not available" and said "this type of issue couldn't possibly be intermittent... it looks like faucet". I contacted another plumber who came out and diagnosed the problem immediately, it was a problem with the pipe as the tenants said all along. Thankfully the new plumber was able to fix it. Disappointed Mainline didn't find the problem and refused to return, plus I am out of pocket on a second plumber. Will not use again. read more

Mainline Plumbing & Rooter - Mainline misdiagnosed our leak. We had to get a different plumber to fix it. - Plumbing Near Me - Studio City, California

Since we moved into our townhouse a few years ago, Mainline has come to our rescue multiple times. Not only that, Ranelle and the team are fast, responsive, and most importantly, charge an honest price (which is NOT something I can say for other services in this town). It's truly awful to have leaks/water damage but the silver lining is that Mainline is just a phone call away. read more

Ranelle and Mainline Plumbing have lived up to their great reviews! I called them on the weekend to have my laundry line cleared on Christmas Eve. They quickly responded and were very reasonable, too. No upselling. No added rush order fee. Just very honest and competent. Very happy. read more

We recently had a nasty sewer issue at our house.  It was a highly unusual problem- the first several plumbers were all stymied (and charged us) but with no resolution. My wife and I were getting extremely frustrated. We have young children and couldn't use the facilities. A neighbor suggested we call Mainline and we are so happy we did.  It was a Saturday late afternoon but Cesar and Richard came out quickly.  They got to work and within a few hours it was resolved and the charge was extremely reasonable.  We're so glad we found Mainline Plumbing and will use them always. read more

A very big shout out thank you to Ranelle and Cesar (and their guys)!  Cannot believe we have such a wonderful (family-owned) plumbing business living in our 'hood.  We had a scary emergency last week and they came quickly, were SO nice and resolved our issue(s) for an extremely reasonable cost.  We have had such bad experiences with other plumbing companies in the past - I'm sure others have as well.  We can't recommend them highly enough. read more

We're now using Mainline for a 2nd time for our 2nd floor toilet replacing a defective "smart" but not really "smart" electric automatic toilets from a shotty company named Homary based in Corona. Omg.. what a nightmare! Anyway, mainline replaced this not so smart toilet with a solid Toto Drake and we couldn't be happier. Thank you again! read more

I am very pleased with Mainline. My tub faucet and shower head began leaking on the same day. And my toilet was running for too long. My neighbor recommended I call Mainline. They came out the same day to check out the situation. They were able to fix the toilet that day by replacing a part. But, they told me they would need to order parts for the leaking faucets. They explained to me that it could take a while to get them, which is industry-wide these days. They called me more than once to let me know the status of the order and came back to install the parts the day they came in. Ranelle in the office was friendly and is clearly interested in keeping their customers happy. The plumbers who were sent out, Richard in particular, were professional and efficient, and left my bathroom tidy. Mainline is now my "Go To" plumbing company! read more

If you're looking for a contractor really trying to help give them a call. They fit me in, came out as soon as they could. Not only stuck to their estimate ( they could have hit me up for more like every other contractor I've ever known) Didn't even try. In fact they charged me the lower end of their estimate. The last time that happened was.. oh yeah.. never. The guys were great also. I wish I knew of them when my main sewer line broke. I went with my warranty insurance contractor which I regret to this day. Give these people your support. They deserve it, read more

I have managed a multi unit condo complex in Studio City for several years.  Mainline Plumbing & Rooter have been our plumbers forever since the building was built (many years).  I keep meaning to give them a shout out because they simply always come through for me/us.  For minor and major issues.  Seven days a week.  I had to call them out last week at 10:00 pm for a *major* issue.  They came in five minutes and were great (every tenant was upset about the issue and I was so relieved/grateful for their speediness).  Ranelle answers her phone day/night and is always a pleasure!  I simply cannot recommend them highly enough! read more

A few days again, I spoke with Ranelle at M.P. & Rooter. I explained that a subsurface patio drain was plugged or "crushed" beneath the house pad foundation. We'd gotten one estimate of $6 to $8,000. I'd seen a positive recommendation and so I called MP&R to get another estimate. She recommended I check LA Hydro-Jet & Rooter first, explaining that they had some equipment that might be needed, she trusted them and maybe could save me $$$$. I called them. They sent Cesar. He fixed the problem in about an hour and charged me about $300!!!! I will always call Mainline first. Ranelle demonstrated an ethics which is, sadly, seldom seen today! I recommend you make Mainline your first call when faced with a plumbing problem. Dennis Sherman Oaks. read more

Update May 9, 2023: Not only does Mainline do poor work, based on Mainline's comments below, they lie about it. We *certainly* hired Mainline for this work- a photo of their invoice is attached. Mainline blamed it on "soft copper" initially, which was pipe that Mainline chose. A screen shot of my text messages is also attached. Its more lies from Mainline instead of just claiming responsibility. I'm glad I did most of our communication via text. There are many good, honest plumbers out there. Mainline isn't one of them. Save yourself the time and money and hire a truly reliable, honest plumber. read more

We used Mainline for years and have easily spent over 10-15k with them recently, including agreeing to their recommended upgrades. We had a major issue which they fixed and asked for a solution to avoid it happening again in the future. They reco'd an expensive piece of equipment. We agreed. However, it turned out their reco did not address the issue so we're left with an expensive 'nice to have' and they take 0 accountability. When confronted, they speak out of both sides of their mouth simultaneously and redirect blame. After being such good customers for so many years, we were surprised and disappointed. They are not trustworthy and their word means very little. We expected more from a local business and member of the community. Business must be good bc there is no concern for even their best customers. read more

Omg! Our water main sprung a huge underground leak! We live in the hills so this was a dangerous potential problem needing a smart, experienced plumber fast! Found Mainline on Yelp! Ranelle sent Cesar out right away and wow! Cesar figured out what we needed, how he could fix it (wasn't easy) and they began digging! They found the pipe and the leak like a dog after a bone, pulled out a 10 foot section of old rotted galvanized pipe and somehow magically and expertly threaded new copper pipe under our hard scape, curb, gutter, and street without breaking any of it! Just the original 4 foot deep hole they dug! This was a big job. The work and the cost was EXACTLY what they said it would be before they started. This is more than a company. These are good people that care about you and your home. There's no up-sell or diversion. They tell it like it is and get to work, and do the job. They left the place spotless and even treat their awesome workers (brothers) with great respect. I highly recommend Ranelle and Cesar aka Mainline Plumbing for whatever you've got! read more

Mainline Plumbing & Rooter - The 4 foot deep hole! - Plumbing Near Me - Studio City, California

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I'm a property manager for a large luxury apartment complex in Studio City who has worked with Mainline Plumbing for several years.  They are always responsive when I call or text, show up on time- and get issues fixed quickly and always get big or small issues repairs right the first time.  Seriously the best plumbing company here in our area! I always recommend them to friends and family. read more

This is my first Yelp review. I'm giving it to Mainline because they saved me and my mother $17,500. I'm not kidding. Our main line was backed up so that when we flushed a toilet or ran the shower/bath nothing would drain and the downstairs bathroom would overflow. It was gross and terrible cause we couldn't use water in our house. My mom called a company called JW Plumbing and Heating. They ran a camera down the drain and told us it would cost $18,000 to repair a cracked pipe, and that they'd have to jackhammer through our front porch to do it. We were going to do it but thankfully I called Ranelle for a second opinion. She tried to get someone out the night of (shortly after I called). She wasn't able to but really tried hard and then had people out first thing the next morning. They unclogged the drain for $500 and it's been working ever since. It's probably the most successful experience I've ever had with a contracting/repair company. They saved our asses and saved us $17,500 in the process. I'm forever grateful. They also recently replaced our water heater and we've had no problems with that. Definitely give them a call if you're having issues. read more

Highly recommend Ranelle & Cesar for all plumbing needs. Superior service that is quick and correct, job area cleaned, and best of all...they deliver results. We have used them for a few jobs over the years, and just now used them to install a new clean out and clear the lines, as a request from the buyer of our home. Mainline understood our timing and they were out in two days, and really took care of us. Cannot say enough about this locally owned business - you will not be disappointed. read more

I have been using Mainline a few times now for my triplex and they have provided professional, timely service. They are reliable and communicative and show up on time as promised. They are honest and tell you exactly what needs to be done to repair the problem. I highly recommend them. read more

I've hired Mainline a few times over the last 10 years and they've always been very upfront and honest. I moved into my current house in 2013 and right away the water heater failed. I found Mainline and they came out. My water heater was nasty looking and old so they recommended replacing which is made sense so we went forward with that. Now in 2022, that hot water heater from 2013 started to have issues. The pilot light was weak and it kept going out. I called Mainline and Ranelle laid out options for me. There was a repair kid that would replace the timer and pilot light which would be 1/4 the cost of a new & installed water heater. The current water heater was probably on its last leg so spending some more to get a new system is what I chose. They were able to fit me in on the same day I called them back to tell them I was ready. A couple of hours later I had hot water again! I will be calling and hiring Mainline again without any hesitation. Highly recommend. read more

Once again, MAINLINE PLUMBING to the rescue. This friendly neighborhood company never fails to address last-minute emergencies and complex challenges with kindness, generosity, and phenomenal expertise. For a full review, be sure to see below. But whether it's a simple job clearing a drain or replacing a garbage disposal... to unclogging more serious blockages... to full on re-piping or installation from the ground up... This is your first and last call! Thank you. read more

Ranelle and her whole team are the best. They give you the best service and even more important they are really honest. Thank you for taking care of me, I will only use Mainline now!! read more

We are a 30 unit building and had our water regulator and copper pipes stolen overnight. No water in the building. We called Ranelle at Mainline and she arranged immediate service. What a lifesaver! They made the repairs and were very professional. We and are tenants are very appreciative and happy. Thank you!! read more

We had a gas leak and the Gas Company came and red tagged our meter and shut the heat off. I called around and couldn't get anyone and then reached Mainline who were very helpful, receptive, and knowledgable. They shifted some things around and got me on their schedule early the following morning. The husband and wife owners kept me up to date, informed me on the nature of the leak, and gave me the info on how to re establish heat and I was only inconvenienced for less than 48 hours before the heat was restored. Thanks! read more

Our sewer collapsed.  That's the bad news.  However, after receiving multiple estimates for $15K to $20K (not one of those companies spent any time explaining our options or what they meant to a layperson and were frankly unprofessional) we found Ranelle and Cesar.  They spent so much time helping us through the process.  Every detail was explained and they even came up with a much better solution at a much lower cost.  The time to complete the work was also much shorter than what the others proposed (we would have had to stay in a hotel with the other companies). The entire process from beginning to completion was painless.  All of neighbors have used Mainline Plumbing for years- now we know why! read more

Last night at midnight we had sewage spilling into our house.  We didn't know what to do, new homeowners.  (When we bought the house a plumber told us we needed a new sewer but we could not afford)  We called 3 plumbing companies we found online.  All wanted a credit card upfront and all told us it would be $$$ to come out middle of the night.  Our next door neighbor saw us outside and came to see what was going on.  He told us "call Mainline Plumbing now".  Thank heavens we did.  They were to us in 15 minutes and got everything resolved quickly and what they charged was unbelievably reasonable.  They ran the sewer camera and said WE DID NOT need a new sewer, just annual maintenance.  I've heard from friends horror stories about being taken advantage from service read more

I've used Mainline for years. Toilet and faucet repairs, water heater replacement - all repairs have been done professionally and competitively priced. They were on time and make sure to clean up when they were done. Thanks Mainline. read more

I'm finally getting to this review after my wonderful first time experience with Mainline Plumbing & Rooter 2 years ago. I was referred by a friend who has used this company for many years. I called and spoke to Ranelle to get a bid to replace my old water heater with a tankless. I did my research on many tankless manufactures and decided to go with one that had the best reviews from customers as well as plumbers. I called Mainline Plumbing & Rooter and the tankless I wanted to buy was the one they suggested. Not only did they give me the best price out of the 3 bids, but I received a great installation plus Ranelle helped me get the rebates that were available at the time. I've since referred them to my friends & neighbors who have all tried Mainline and love them too! My reason for this late review. Since then, I've called them for some small problems, as usual they were prompt, neat, did a great job at a reasonable price. This month the valve in my shower gave out leaving me without hot water halfway through my shower. It was an Italian fixture that was not a typical style and the manufacture was out-of-business so I couldn't buy a replacement valve. I called the tile guy to find out if the existing tile cracked, what could he do to fix it. I thought maybe adding a liner to cover the repair would be an easy solution. He said that since I didn't have extra tile to make the repair after rerouting the copper lines to match the new fixture, they couldn't add a liner and would have to retile the shower wall...cha-ching!! They brought "their plumber" to look at it and he agreed that to do it right, the tile would have to come out. I didn't believe any of it and called Ranelle, which I was going to do anyway. She sent RICHARD their AMAZING lead plumber down to access the situation. He said they could remove the old valve, rework the pipes and put the new fixture in with a drywall cutout in my hallway. He couldn't guarantee the new round shower plate would cover the existing hole as the original was rectangle but he would try his best. I got a price and said do it! There were 2 guys working as a team, one from the inside of the shower and the other in the hallway. They were there for a couple of hours measuring and moving pipes to try to make the new valve center in the existing opening. All that time and patience worked! The new shower plate covered the existing opening within an 1/8" because they took their time to make it work. Since I didn't have to retile my shower, I was so thrilled that I changed the tub and faucet fixtures so everything would match! If you want the BEST you MUST call MAINLINE PLUMBING & ROOTER for excellent workmanship, knowledge, promptness, neatness, and reasonable prices! Plus it's nice to work with a company that actually answers the phone and cares about helping you...that would be Ranelle, she's amazing too! Lastly, this company are big animals lovers!! read more

We had a scary gas leak over the weekend and the Gas Co locked our water heater! Mainline found the source / fixed quickly (they answered the phone on a Sunday ) and we had hot water restored in no time. Their emergency/Sunday rate was not bad at all. We called 6 other "emergency" companies, none who actually answered their phones. Highly recommend them! read more

We had a wonderful experience with Mainline Plumbing recently.  Our plumber of many years retired and we had a bad sewer problem.  Called out two other local plumbing companies- each wanted to charge us $10K+.  Mainline was a fraction of those other companies and resolved our issue seemingly in a permanent manner.  So happy we found them!  Cannot recommend them highly enough. Now they are replacing our water heater today! read more

I can't put into words how this company saved my life! HUGE SEWER ISSUE ON A WEEKEND. Three companies wanted to change over $10K. And they all had the wrong diagnosis. Cesar and Ranelle were so gracious. They were proficient, professional- and most importantly fixed my issue quickly and for way less money than the other companies. If you're in our near Studio City don't bother calling anyone else. read more

Only plumber I call for home plumbing issues. Pricing is fair. Crew is careful and efficient. Ranelle and her husband run a top notch, trustworthy plumbing business. In particular I like working with Ranelle via text. She's in top of things and up front. read more

Simply the Best! Ranelle wears many hats. I have used Mainline for my water heater, shower clog, and today replacement of my kitchen faucet. My house is super old, built in 1937 so I have went through quite a few plumbers who had no clue with old homes. So many charged double to come to my home as I don't have an outside sewer clean out valve. Update 6/24/23: In my orginal post, I gave Mainline 5 stars, this is my edited update. We had a crack in our main-line. Ranelle quoted 4 to 7,000 bucks. I was gonna go with that, but I wanted to get a 2nd opinion. What concerned me the most with getting a 2nd opinion was when Ranelle said it was a 2 day job, I'd have to leave the house as there would be no water. I was freaking checking hotel rooms and where to board my dog. I was really ok with that even then. Then she texted saying they need to get under my foundation to check my pipes before they can start in 2 days. I was like What The Hell??? My mainline extends 50' from the water meter, to where the mainline connects under my foundation. That rose a red flag so I got a 2nd opinion. This local plumber quoted 3,200.00 albeit he only accepts cash. We opted for copper piping. It was a butt hurt but we came up with it. We have a duplex and was also having an issue in the upstairs unit with banging pipes when water was turned on. Mainline Plumbing charged 350.00. We paid it. However....Whatever Mainline charged 350.00 for, I do not know. The issue still was not resolved. However we went with another plumber, same one who did our mainline. He checked the upstairs unit. Once they replaced the main-line, he went upstairs , spent an hour, water off and fixed the issue. It was a pipe that got loose under the upstairs sink. Don't get me wrong, Ranelle is a really nice gal. Her crew are prompt, arriving on time and a quick response. I just feel I was "taken" charging 350.00 for doing nothing in my upstairs unit. Regardless, we paid. Lastly, my duplex is old, built 1937. I know my pipes are old, we are slowly getting things done. I just didn't need her crew when they replaced my kitchen faucet saying......you need a kitchen remodel. I laughed it off and just said....yeah, like I don't know that. Update: 6/24/23.Thanks for your response Ranelle. Just so you know Ranelle...when you guys installed our water heater, A PERMIT is required...I never saw it or was not shown to me. I assure you, the Plumber we went with is licensed, bonded and insured. There are plumbers out there that just work with cash to avoid accepting credit cards, that work from homes, not offices, so cash avoids the overhead expenses. Happy to send you the invoice from Sable Plumbing. I'm okay with the 350.00 but you don't send an invoice to break it down what exactly you did. read more

We are fortunate enough to be part of the studio city community. We've know and been very happy clients of Mainline plumbing. From Ms. R taking our panicked calls for help and putting us at ease; advising we will get help quickly and professionally with a guarantee of the work done. Value, for our household was good and in those times when Mainline was on an existing service call they help us with options and consultations until we could get them on site, which was next day first up. All my experiences with Mainline have been great and reasonable in pricing. I consider them honest and professional. No commission BS to deal with in those moments of needed to get the backing up sewer handles ASAP. read more

Such a great company! I called them to solve the mainline issue. (Roots grew a lot inside the pipe) They were incredibly fast, responsive and solved the issue! They deep a very deep clean out, checked with camera all the potential issues that could arise and definitely did not try to benefit from our situation. (The other company tried to convince us to do the main line replacement for about $9000) I definitely recommend their team! Thank you again! read more

Responsive. Professional. I have owned many homes over the years and have had to rely on many different individual plumbers and companies. Mainline is the best. From mundane to large jobs. They replaced and now maintain my tankless water heater. They know what they are doing. read more