Hot water heater went out the night before so I called Payless after reading Yelp Reviews early the next morning. They answered the phone immediately, and had a service guy out later that day. They sent me his picture along with the confirmation so I'd know he was the right person. There was a delay in him getting there because another job took longer than he anticipated but they kept me updated and asked if it was still okay for him to come at the next two hour service window. I appreciated that because it was respectful of my time. Of course it was fine. Darren arrived, assessed the situation, and gave me three options. I opted to replace the tank and bring it up to code but held off on the tankless option. He came prepared with a high quality heater in the truck with everything he needed so he did the work right then and about two hours later he was done and we had hot water again. The billed amount was the same as the quote he gave me earlier. Not cheap but on par with expected costs and they use high quality components. I wouldn't hesitate to recommend Payless Water Heaters. read more

A++++. Spoke to manager Mike who spent 20 minutes on the phone with me (very patiently), troubleshooting the issue. I sent him pics and a video and he provided absolutely excellent service. He sent out Evan to repair. Evan was incredibly knowledgeable, polite and kind!!! He explained step by step what the repair involved. The pricing was transparent. I'm grateful they came out on a Sunday and resolved my issue. A++++. Thank you Mike and Evan!!!!!! read more

Called late in the day for a tenant's water heater that quit working, and had an appointment scheduled for next morning. The dispatch and a complimentary text message said they would call half an hour before the tech showed up--unfortunately that call didn't happen BUT the tech was patient as I made my drive over. The tech (Aden) was friendly, informative, sharp, on his game. Gave the heater a thorough inspection, repaired some missing screws in one of the faceplates, cleaned up dust and debris, and got the furnace relit and working. Most importantly he gave me a solid rundown on what to look for, a couple water drainage issues he spotted that may cause us problems in the future, and wrapped up. Cost of the inspection covered his repairs. We were done within an hour. I'll call these folks back for future water furnace needs--hope they can fix whatever happened with the warning call. read more

My husband and I came home from a weekend away to no hot water. He was willing to jump into a cold shower, but I was not! This began the search for a reputable company that could come to our aid quickly. After some online research, we contacted Payless Water Heaters. Our call was answered immediately and efficiently by Jennifer. Ezekiel was at our home a few hours later. He was polite, friendly, and professional. He assessed the problem and was able to get us a good deal with install the same day. I couldn't be happier. read more

Excellent Quick Service reasonable priced for me plenty of options and good advice on choice Thank you Danny C

JC did a fantastic job installing my new water heater at a price I could afford. He was personable, knowledgeable, and efficient. I would recommend him and Payless water heaters to my own family. Thanks JC! read more

I had a problem with my tankless water heater and needed someone within 24 hours to fix it. Thus company came out within 24 hours with the correct tools and fixed the issue within 30 minutes. Very knowledgeable and professional company, thank you. -Rosa read more

Joey drove out to my home (NoHo) within 90 minutes of my post for help. I was fully expecting to have to replace the 40-gallon tank, as it was leaking substantially, and I couldn't keep the pilot light on. Upon arrival, Joey ascertained the water valve was broken, not the tank itself. He quoted me a VERY reasonable charge for parts/labor (and even waived the initial diagnostics fee). Spent a weekend without hot water, but by noon on Monday, back online! Thanks a Bunch, Payless! read more

They were able to come the next day, diagnose the problem with the old heater, try a cheaper and easier solution that wound up not working and install a new heater all in the same day. They gave me a good discount on a new Noritz heater. The technician Carlos Ramirez was very prompt, professional and friendly and did a great job. Would recommend. read more

Payless Water Heaters - Water Heater Installation/Repair Near Me

Payless was on top of it.we didn't have to wait long at all. They sent out our technician Derrick & he was great. He was very knowledgable and incredibly helpful. He made sure we had all the info we needed to make the best decisions, he didn't force anything on us, gave us time to step away make up your mind because it was definitely a cost we were not expecting & worked with us as best as he could. He made it very easy breezy! Thanks again, Payless!! We will definitely pass on Your company to others. read more

I needed my Nortirz tankless water heater serviced as itwas starting a show signs of a jammed air filter. I called Payless in the morning. They were at my house by 2 PM. Completed the service. The technician, Daniel K, was absolutely a pleasure to work with. He showed up early, explained my issue quickly and brought a quick resolve. He he was very professional and a pleasure to work with. read more

Dave C was amazing. Fast, quiet and pleasant. We had no hot water. He fixed our heater in 20 min for such a low fee. We are so happy! Thank you read more

Amazing service. Juan came out and the same day he was able to replace our water heater with a great tankless one. He was very transparent with price and what our options were. I would recommend them if you appreciate straightforward, fast work. read more

Our tankless water heater died Sunday afternoon and Payless had us back up and running less than 18 hours later with a new unit. The heat exchanger in our old unit was leaking and was not repairable. Payless came out, diagnosed the issue and had a new unit installed 4 hours after being on site. Our installed, Spencer, brought the install up to code with flexible gas tubing and new clean out valves. I'm thrilled with the service and I'd happily recommend Payless to anyone looking for a new water heater or service for an existing unit. read more

I needed a new water heater, but what I really needed was reliable information about what kind of water heater I needed. There are a lot of considerations, and I was hearing different bits of information from different vendors and my contractor. Mike from Payless was the first person who clearly explained all the different considerations and patiently answered all my questions. Plus, he charged me $1500 less than other estimates. When one of the other vendors called, I told him what Payless was charging me and he said "Well I would have gone with them too." read more

Great same-day service from Daniel. Super knowledgeable, trustworthy, and went out of his way to get me the best price possible. Super nice and helpful people running the office, too. Thanks a ton! read more

We had no hot water in our salon for four days. As a salon, we cannot operate without hot water -- this directly caused lost income and major disruption to our business. Initially, an electrician diagnosed the issue as plumbing-related. We then hired Payless Water Heaters. Their technician came out and told us it was an electrical issue. Based on that, we brought the electrician back, who again confirmed it was not electrical. We contacted Payless again and were told they would get back to us. A full day passed with no resolution. At that point, we were on day three without hot water and could not continue waiting. We hired another plumber, who correctly diagnosed the issue immediately as a failed heating element in the water heater. It was repaired the same day (day four), and hot water was restored. After the issue had already been fixed, Payless called to say it was an electrical issue -- which was incorrect. The technician they sent out was polite and seemed like a nice person, which is why I am adding an extra star. However, the misdiagnosis, lack of follow-up, and delay cost us valuable business time. For a business that relies on accurate water heater diagnostics, this was extremely disappointing. read more

JUAN did a wonderful job as if it's his own house. He is really an expert I definitely recommend him read more

I discovered water on my garage floor and realized my old water heater was failing and leaking out the bottom. I called Payless Water Heaters and they were wonderful. Carlos R. was great - he was friendly, efficient, and within a few hours he had removed my old water heater and installed a brand new one. It's never fun to have to replace a major home appliance, but it gave me peace of mind knowing the job was done well. Thank you! read more

Daniel K replaced our water heater and helped us fix a water pressure issue we had for the house! He saved us from worse situations escalating with our pluming and was in and out in a flash. He was honest, efficient and worth every penny and second. I'm referring the company and especially Daniel to everyone I know. Thank you for the amazing service read more

Juan did an amazing job. He was knowledgeable, professional, and quick. (He gets 5 stars!!!!!). The first day they sent someone else out and he ordered the parts that I needed and he was great also (I forgot his name). The parts arrived the next day at my door with expedited shipping (that I paid for). Once the parts arrived, they were able to come same day if you would like. They have an operator who calls you 45 minutes before arrival and keeps you in the loop. They even sent a text message with the picture of the technician arriving. The only part that kept me from five stars was the fact that they gave me a 9 AM to 11 AM window and then they changed it to an 11 AM to 1 PM window at 9:20 am. That's a big chunk of time to be waiting. I had to cancel a personal appointment due to the change. read more

Payless water heaters gave me the best value and were able to complete my water heater replacement the same day I called for a quote. The tech they sent out was very friendly and professional. Juan finished the job up fairly quick and made sure everything was working properly and cleaned up before he left. Highly recommended. read more

Payless Water Heaters - Water Heater Installation/Repair Near Me

The best. Our water heater wasn't working. The technician replaced it in a few hours and did a fantastic job at a reasonable price. They were responsible, professional, and courteous. I highly recommend them. read more

Juan was incredibly professional, on time and overall a pleasure to chat with! Went above and beyond going up and down my stairs multiple times! read more

My tech was "DAVID H." for job #235876. Top notch and very friendly! Very convenient and quick! Highly recommend! read more

Payless Water Heaters - Water Heater Installation/Repair Near Me

Thank you for another wonderful experience. A repeat customer, Payless was able to help me in a prompt and professional manner. Daniel K explained what needed to be done and patiently explained to me every step of the way, He is kind, courteous, and I recommend Daniel and Payless without reservation. Great Job! Andy read more

Crazy how a month later, something else with my water heater isn't working. I had to get a valved replaced and it cost me 600 dollars. It feels like this company just tampers with other stuff so you call them again for more service. I would definitely stay away from them and I do not recommend their services. When asked how come they didn't notice the valve was already busted, they told me that it was fine when they replaced the water heater. If it was fine, why does it need to be replaced ? Very upset with this company. Don't trust any of these reviews too cause they give you a discount to write a review. All of them are pretty fake. read more

Water heater needed repair. Called and was able to get service immediately. Very professional company. Thank you

Payless rocks!! We now have any amount of hot water we need, 24/7, all because of the amazing service, amazing price, and most importantly, amazing Joseph! He must be the friendliest, most professional technician we have ever had the pleasure to meet! Highly recommended! read more

Great service. Super quick, even on a weekend, reasonably priced (esp for the Westside), and Adan, the specialist who helped fix the problem, was very nice and professional. All good all around. read more

5 stars for being on time. 5 stars for diagnosing our issue. 5 stars for clearly reviewing our options. 5 stars for carefully performing their work. 5 stars for making us feel comfortable with our choice to use their service and will readily refer them to our friends and neighbors. Thank you, Joey! read more

After 11 years, my Bradford White water heater stopped working. Not bad for a product that had a 6 year warranty! I searched for water heater repair/replace companies that carried Bradford White water heaters, and then looked up the reviews on Yelp for a few of them. First company I called couldn't come out same day. Next one I called was Payless. They said that they could come out the same day, AND that the technician would have the parts in his van to repair/replace the water heater. Scheduled for between 3pm and 5pm. Payless called at 2:30 and said the tech would arrive in 35 minutes. Spencer from Payless arrived a bit after 3pm, right on time. After about a 5 minute check, Spencer gave me the option to 1) repair my 11 year old water heater, 2) replace it with a new gas water heater, or 3) upgrade to tankless. He gave me the pros and cons of each option. Since I had such good luck with my 6 year warranty 40 gallon Bradford White water heater, I went with replacing it with another Bradford white with a 6 year warranty. Spencer gave me the all-in cost, which included a senior discount and a discount for paying by check. Spencer said that it would take him 2 to 2 1/2 hours to install, and the he got to work. At 5:20, he knocked on my door to say he was done. Went out to inspect it. The area around my new water heater was spotless, and he had brought everything up to code. When I first bought my house, we had the water heater replaced a few times. They were GE and whirlpool and pieces of junk. Also, my home warranty or the water heater warranty paid for the replacements and they always sent out plumbers. Don't EVER call a plumber for water heater issues. They will be at your house for a day or two making multiple trips to the hardware store. Also, and I can't emphasize this enough, ONLY BUY A BRADFORD WHITE WATER HEATER!! I had never heard of them before I had one installed, but they are the best! Finally, Payless Water Heaters is FANTASTIC!! Everything about them is great ~ from the initial call, to the 30 minute notification of arrival call (as promised!), to the quality products they carry and to the install! I cannot recommend them enough!! read more

Payless Heaters was great to work with. They came out in less than a day to inspect my unit and had it replaced quickly. Ezequiel was clear and concise with his explanation and they offered a very competitive price. read more

Adan showed up like a pro in a world full of performative busyness. Our tankless water heater went sideways, and while most companies would've larded it up with general context and squeezed us financially, Adan got straight to the point: efficient, confident, and quietly excellent. He didn't upsell. He didn't stall. He didn't treat us like a grudge buy. He walked in with clarity that cuts, diagnosed the issue and got us back to hot water without drama. You could tell--this wasn't just a job, it was a system he actually understood. That kind of operational literacy is rare. A breath of competence in a world padded with placeholder professionals. Highly recommend. Would call again in a heartbeat. read more

They are amazing! Definitely the GOLD standard of water heaters. Daniel was the only estimate I had who explained all my options, the pros and cons, was able to schedule quickly and even show me rebates. He earned my trust by making me feel valued, not rushed, and also they only specialize in water heaters so they are laser focused on all the nuances and providing customers with the best possible solution to their situation. Simply the BEST!! read more

Great service. Honest, affordable and fast service for my water heater issue. Would recommend

I got a new water heater tank today. I had recommendations about other company's who installed a new water heater from neighbors but I did some research and found Payless Water Heaters who were highly recommend from a number of people online. BUT the main reason I am writing this note is the installer who came out to do the evaluation and help me to make my decision to install the new water heater . I cannot believe the level of professionalism, and knowledge DANIEL .K brought to the table. DANIEL.K was on time, very clean on his install, and was way COOL every time I ask him a question about what was going on during his install. Payless Water Heaters family I hope you have 1000 of these type of installers!!!!! read more

Adan A. Is amazing. Prompt, professional, knowledgeable and fixed the issue very quickly. This is the 3rd time I have used payless and every time has been great. Highly recommend. read more

Great service, and arrived right on time! Our technician was Juan C., and he was able to easily repair it quickly and was very professional. I would recommend him and this company to anyone with water heater issues. Thanks! read more

Juan from Payless Water Heaters solved my problems in less than hour. He was professional and courteous throughout the process and helped me repair my 40 gal water heater with no fuss. He saved the day and helped me save money. Shout out to Juan C! read more