Our 17-year-old water heater recently started failing, so I reached out to On Call Water Heaters through Yelp. Natalia was incredibly helpful--she guided me in choosing the right tankless system and patiently answered all my questions. The very next day, Rafael came out and installed the new NPE-240A2 (NG) tankless unit. He did a great job, tested everything thoroughly, and explained how it all works. Natalia stayed in touch throughout the entire process and made everything smooth and stress-free. I really appreciate her support. Highly recommend On Call Water Heaters if you're looking for a reliable and professional service! read more

On Call Water Heaters - Replaced 40 gallon water heater with tankless heater - Water Heater Installation/Repair Near Me - Glendale, California

On time and professional. Fair pricing and thorough with their work. Natalia and Anthony were pleasant to work with.

Great service Quick to come out Affordable pricing Happy with the whole process Water heater tank replacement read more

on call water heaters is honest, and the best pricing. i called 5 different plumbers and got insane prices. There pricing was fair and they gave me several options, including "open box" to get the price down. Super kind too!! read more

On Call Water Heaters - New water heater installed - Water Heater Installation/Repair Near Me - Glendale, California

Really happy with my experience with On Call Water Heaters. Natalia was answering my questions at 10 PM at night, that kind of availability is hard to find. The next day Ignacio came out and did a great job with the installation, very knowledgeable and professional. Fair price too. Would definitely recommend! read more

A trustworthy friend of mine referred On Call Water Heaters to us. He said he did his research and was happy with their work, so I decided to reach out to them. I was able to get a quote over the phone, which was super convenient. I also checked a couple of other places but they couldn't beat On Call. It's great that On Call is local to the CV community. The next day Anthony completed the installation efficiently, he worked hard, had a great attitude, and even worked hard to keep the floor clean. I would definitely recommend them. They offer a very fair price, they are available when you need them, and they provide great customer service. read more

The service was wonderful. Best pricing and fast service. They are very friendly, punctual, and did an amazing job installing our brand new water heater. read more

On Call Water Heaters - Bradford White 75 gallon water heater - Water Heater Installation/Repair Near Me - Glendale, California

Excellent pricing and immediate response time. I didn't feel like I was being taken advantage of because of my address. They're personable, knowledgeable, and a pleasure to work with. I highly recommend On Call Water Heaters. read more

I called around and they were the The quoted price was very competitive. The response was prompt, and service was provided efficiently.

What a fantastic experience with On Call Water Heaters! On Thanksgiving our water heater stopped working. That evening I used the Yelp feature that sends out inquiries to a bunch of companies. I initially booked with another company just because they responded immediately and were available at 9am the next day. Big mistake. That company charged $120 just to come look at the water heater and say it needed to be replaced. The person who came out was all over the place with pricing and eventually settled on an insane amount for a replacement of a tank water heater. In comes Natalia to save the day. She quoted a great price and said it could be changed out same day. Ignacio was who came for the replacement and he was fabulous. He did a great job and was a lovely person too. What a great company. Will definitely use them for yearly maintenance and recommend them to anyone we know! read more

Service was done as promised previously. Kept us in the loop when our service man would arrive. Once arrived, he was extremely professional and knowledgeable , he explained everything and very easy to converse with. He answered all questions we had and we were extremely comfortable with him. Would call again when needed service for our tankless. read more

Straight to the point, professional, came right away, and fixed my issue Thank you! You are highly recommended and I'll contact you again for future repairs but hopefully none anymore. read more

Natalie was helpful in choosing a new water heater to replace our very old tankless heater. We converted back to a tank water heater because our enclosure doesn't meet code requirements for the new tankless models. I checked out the details of the selected heater and decided to changed to a different model # on the day of installation. She also promptly corrected an error on the invoice. Rafael arrived early in spite of the change and did an efficient and professional install. read more

Fast, same day service! Reached out, scheduled and completed project in about an hour.

Our water heater died overnight. Woke up to a shower of cold water only on a Sunday. You know the feeling. Called Natalia at On Call Water Heaters because they came through 5 years ago and nothing has changed. Quick reply, quote of a very fair price and switched out the old for the new in hours from the call. Their name says it all. Thanks from Bob Leone read more

What a great service! Natalia and her team has been a pleasure to deal with to replace our old water heater. Our water heater broke and leaked on Thursday night, and they replaced it on Friday afternoon. Natalia kept us in the loop, and followed up with us after the job was finished to make sure everything was okay. Their crews worked hard, and they did not leave any mess on our bright gray carpet. Their price was very competitive, too. read more

Very nice to work with Natalie and the water heater was put in place as directed. The price also is comparable and was done in time.

I reached out to OnCall Water Heaters when my hot water heater went out and I was unable to relight on my own. They also drained the hot water heater. I appreciated their knowledge as well as their prompt and kind service, I would definitely use On Call Water Heaters again. read more

Highly recommend this business for fast and expert service. Water heaters often go out without advanced notice so I was relieved to find this local business. Everyone here is incredibly accommodating and honest...and Rafael was incredibly efficient and experienced when installing our new water heater. So thankful to the team! read more

Recommendable water heater service in case yours suddenly stop producing hot water. Mine is 23 years old water heater and they can fixed it . Natalia Calvo is the manager who helps me to fixed my old unit. Very thankful customer and I'm proud to recommend to anyone who needs a diagnostic service if not ready yet for a change to a new one. Thanks Natalia. read more

It's always daunting when it comes to dealing with major plumbing related issues but I've never had a house problem taken cared of so fast by the most friendly and knowledgeable people with the best prices in town. Natalia was very responsive from the moment I posted a pricing request and after technician Anthony completed the job. The price they came with was 40% less than what our regular plumber estimated and it took less than 2 hours to complete. Great discounts without cutting corners, I highly recommend them, they really earned their 5 star ratings. read more

On Call Water Heaters - Water Heater Installation/Repair Near Me - Glendale, California

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The lady in the phone was great. super quick with an estimate and a schedule for my water heater repair. quoted me a flat rate for my repair based on the issue I was having. got a tech to come, same day. when Raphael, the tech, got here he was nice and quick and my water heater has been working just fine for two weeks now. all seems well. he had to fix an additional thing on my water heater but they stuck to the flat rate they quoted to me over the phone. Great quick service and a really good price read more

Natalia is very great at setting up appointments and getting the plumber there on time they fixes my water heater and had hot water up and running very promptly I will always call them for any of my plumbing issues read more

Service was quick, less than 24 hours. The plumber who came to the house was efficient and showed his work when complete. Communication was lackluster, I was told they would be out by 6:30pm same day and when asked I was told sorry I thought we told you it would be tomorrow. The price was higher than others, but they were a faster service so I was ok with the additional cost. When I was invoiced the price was different from both of the original quotes. The invoice was fixed after I asked. read more

This is only a review for getting an estimate. The company does a bait and switch and I believe a lot of the reviews here are false. I don't typically review but don't want someone else to be scammed. I submitted a project through Yelp, specifying our water heater model and error code we were getting. Natalia responded with a $99 flat rate estimate to clear the error code plus a flush service. I called her to get more details, and she was a little confusing and noncommittal but I figured since this is what she wrote, it was fine. She said someone could be there by 9 am. When they were already on their way, she messaged me that they would do a flush for $275 plus diagnostic fees, and a replacement would be $3700-4000 (none of which she said when I talked to her on the phone). I told her we wanted to cancel and she said sorry he's already on the way and she can't reach him. We refused service when he arrived, but it was all in all a very negative experience using misleading bait and switch tactics. read more

On Call Water Heaters - Bait and switch, walking back on the original estimate given - Water Heater Installation/Repair Near Me - Glendale, California

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Best prices around and incredibly fast service! Technician was available right away and my new water heater was installed about an hour after I called. Can't recommend enough read more

We've worked with Natalia twice now and each experience has been amazing. The requested service was completed quickly and the price for everything was extremely fair. I would 100% recommended their service. Extremely professional and high quality work. read more

Referred through the gas company rebate program. Great communication, arrived when they were supposed to. Worked hard to install the tankless in an unusual. Situation. read more

Had a very good experience replacing my water heater. I would use them again for any water heater issue in the future. 1. Responded within minutes and got same day service. 2. Good communication - didn't feel like I was being pressured into anything. Natalia was very friendly and helpful and answered my many questions and got me what I needed. Gave me updates on when the driver was going to arrive and was easy to get a hold of during the entire process. 3. I felt the pricing was fair/good. Another place quoted me a much higher price to replace my water heater. 4. Service by technician was good. On time, friendly, hard working, easy to work with, and even used a broom to clean up the water heater closet which had accumulated a lot of leaves/dirt/debris. The job was done well and everything was pretty quick - less than the two hour estimate. 5. My issue (no hot water) was solved in one visit and I should be good for a long time as the new unit has a 12-year warranty. read more

If you're reading this you were probably like me...water heater broke and you jumped on yelp to find someone good, fast, and reasonably priced. Well you can stop your search because on call water heaters is all of those things. I've used them twice now and had a terrific experience both times. The owner Natalia is extremely responsive...you call and she always answers right away and is ready to help. Their pricing is fair and they'll make sure the job is done right. This company truly goes above and beyond. read more

On Call Water heaters provided the best service. Customer service is so important to me and I am so pleased with the service from On Call Water heaters. Natalia is friendly, easy to work with, provided good information and is super responsive. We bought a new 60 gallon water heater for our home and the technician did a good installation. We own a rental property and the new tenants had the gas company come out to inspect the forced air heat. while they were there SCE also inspected the water heater. The tenants water heater was working fine before SCE but some how SCE saw a spark when they opened the water heater and turned off the water heater - red tagged it. Thankfully, we called On Call, Natalia sent a technician to replace the water heater and the tenants did not have to go without hot water. ON CALL to the rescue. We will use and recommend On Call to anyone needing a water heater. read more

Natalia was great! With my military discount at Home Depot she was still able to beat their price for my tankless water heater by a decent margin. I also got quotes from other companies for just installation. Well Natalia's price was just 2/3rds of others and that was WITH the water heater. The install was clean. I recommend if you're looking for someone to do your water heater give them a call just to get a quote and go from there. read more

On Call Water Heaters - Water Heater Installation/Repair Near Me - Glendale, California

Fast response, great pricing, and reliable completion. I had a tenant call with a water heater that finally gave out and could no longer be repaired. I was out of town. Natalia handled it all quickly and professionally. Trustworthy company. Many thanks! read more

I had another problem with another water heater not working. At first, I looked at the blinking red lights, which showed the problem that I needed to fix. Going through the guidebook, I see what type of problem to fix. I called around different plumbing companies but found that On Call Water Heaters had the part that I needed to fix the water heater. They were pretty fast to install the part on the water heater, and it worked for a couple of days. Then, the water heater stopped working again. So I called Natalia from On Call Water Heaters about the problem. It seemed my best solution was to replace the old water heater with a new one. So, Natalia used some of the money that I paid for the fixed part as a deductible to pay and install the new water heater. Just as the plumber was gonna get ready to install a new water heater, he noticed that gallon size was wrong. I needed a 30-gallon size instead of a 40-gallon size. So, it added some extra time to get this water heater problem resolved by exchanging the 40-gallon size one for a 30-gallon size one. By the time the plumber got the new 30-gallon water heater, he went to work, taking out the old one and replacing it with the new one, which was pretty fast. After installing the new water heater, I felt better since hot water was back and cold showers in the winter were going gone. read more

Stay Away from this business!! This review is for a replacement install of our old tankless water heater and the subsequent experience we had a few months later when the brand new one they installed broke and their complete lack of managing the situation. In short...the company completed fraudulent work, installed a unit not meant for the exterior of our home (unit installed did not match the invoice provided), and it was not installed per manufacturer's specifications and it was not up to code, resulting in the possibility of damage, fire or other issues to our home and family. Because of OnCall Water Heaters and Natalia's horrendous customer service, we were without any hot water for more than 5 days as a family of 5 with young infants in the middle of January. They had many opportunities to do the right thing and never followed through. Ultimately, I disputed the charge through my credit card company and they reversed the charge for me, had they not I would have been taking them to small claims court. Here's more info: -the invoice for the initial install (replacement of our 20yr old tankless H2O heater) did not match the product they installed in August 2023. -H2O heater broke in January of 2024, called them and they came out to look at it, could not repair that day and called a rep from the manufacturer - AOSmith, who came out to take a look. -The rep's initial reaction was "This is installed completely wrong, they installed a water line for half of the gas line with a connector that was corroding after only 3.5mo; the unit they installed was meant for the interior of the home (as evidenced by the serial #), and they connected it to an old existing exhaust duct (as that would be needed inside the home and the unit has large hole on top of it to accomodate), but the hole and the duct work were different diameters so it has been acting as a funnel for rain water and other elements to enter the unit. I have rarely seen work this terrible and incorrect." The rep was also told to "not tell the homeowner anything", and to his credit, he did inform us as he would want someone to do the same for him if it was his home. -I immediately called Natalia (at OnCall) and she indicated that they would fix it, and ultimately replace the unit for one that was meant for the exterior of the home. -A week of back and forth ("we'll come back out to fix it; we'll have the rep from AOSmith fix the exiesting unit so you have hot water and then in two weeks we'll replace the unit; My dad will come and take a look, he is the best; the rep's estimate is too high, he is price-gouging you and we won't pay him"). -And when I expressed frustration after 5 days of no-hot water and no resolution in sight, and began indicating that I wanted a refund if they were not going to fix the situation immediately, then Natalia started making excuse after excuse, "her son was in a accident and he may have killed someone; we have a lot going on". I can have compassion as a human being for another and still ask for accountability of the company to make right a situation that they created in the first place. Natalia seemed to consider offering a refund if I agreed to not write a negative review, however I said that if I were given a refund, my review would be factual and include that the company ultimately did something to make it right, but that I felt that other future customers had the right to hear my experience overall. Ultimately, Friday afternoon, I called another company to inquire about the cost of installing a replacement as I was getting nowhere with OnCall. When I sent pictures of the installation to the new company, they echoed exactly what the rep had said regarding the horrendous, fraudulent work, noted safety concerns and gave me the same pricing on a repair that the rep had. In essence, getting two second opinions that matched. The new company was able to come out the following morning and remove the broken unit, install a new one of high quality and he had hot water within 14 hours of calling them. Natalia texted that same morning a very long ranting that was trying to cover her tracks - too little too late. I submitted a heap of evidence to my credit card company (timeline, all text message exchanges, photos, etc.) in support of my claim that I should not have to pay OnCall for their shotty and fraudulent work. What an awful experience that truly took up WAAAYYYYY too much of my time. read more

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My water heater sprung a leak Saturday morning and because of On Call Water Heaters, I had a new water heater by Saturday about 6pm. The price was fair and they did the job quickly and well. I'm so glad I didn't ever have to take a cold shower even though it was a holiday weekend! read more

On Call Water Heaters - Before - Water Heater Installation/Repair Near Me - Glendale, California

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These guys are truly great. Natalia on the phone straight forward, level headed, and honest. made sure everything was correct. Raphael thanks for your patience and expertise. I would definitely recommend them to anyone with water heater problems. My water heater is fixed now but if anything else ever goes wrong I'll be calling them for sure. read more

We needed to replace an old water heater for a house in Arcadia. We got in touch with On Call Water Heaters and scheduled an appointment for the replacement. They answered all of our questions, and we received friendly and reliable service. The price was very reasonable as well. read more

On call water heater saved our Christmas ! We had no hot water and nobody could do the job until after Christmas. They were able to to schedule service right away. Natalia explained everything and was very patient their prices were reasonable everyone else wanted to take advantage due to the holiday they're very ethical. Oscar our installer did an excellent job informing us of his arrival status. I would absolutely recommend them for any water heater service!! read more

Amazing company and amazing service! Natalia was like dealing with a family member or something. She was so pleasant and easy to talk to and The gentleman who fixed our water heater did it in about 20 minutes, and replaced the entire thermal couple for just $295. Couldn't find a cheaper anywhere else! They also sell their Water Heaters for about $1000 cheaper than the Home Depot rep that came over to my house, so if I ever need to buy a new water heater, I'm definitely gonna use them. read more