We had Tony to come over and fix our water pressure issue. He installed a water heater exhaust expansion which was not installed by the last technician and adjusted our water pressure from over 100 to 50. He's professional and he's fast. Highly recommend this company! read more

A million thanks to Max D for coming out the same day, and finishing the same same day, changing my parents 75 gal water heater. Got me out of a very tough spot. Best value, best service, best company, best tech . They never disappoint, If you have water heater issues, call WHO first . Thanks Haig Dekmejian read more

I was fortunate to have Tony E. install a replacement water heater for me. He was personal and professional. The job was accomplished quickly, and I was pleased that the attached pipes and earthquake straps were replaced with new ones as part of the deal. Perfect job, A+. read more

Max D did a great job replacing our leaky water heater and old stuck valves. The cost was competitive, and the job was explained to us in detail before starting. Water Heaters Only did a fine job read more

Great company! We had Danny G come out to our home to estimate the work to replace our old and broken water heater. The water heater was upstairs and we thought it would cost a lot more, but it was very reasonable. Danny G was very polite, professional and thoroughly explained everything. It was a lot of work, especially taking the old one downstairs and bringing the new one up. If you have to have your water heater replaced and it has to go through the house, I recommend putting down plenty of tarps. The work was done quickly and even thought the new water heater was installed, the thermopile was faulty and Danny G replaced it at no additional cost. Price was very reasonable, especially for all the moving up and down the stairs. I highly recommend this company and we are very happy with the installation and service that we received! Thank you!! read more

I reached out via email to schedule an assessment for a leaking water heater. My landlord hires general maintenance people who never fix anything properly and I was looking for an assessment to better help me in my effort to convince him that A. There is an issue and B. It requires an expert. I reached out to Water Heaters Only since they seemed the obvious choice. I received a blunt and condescending email essentially telling me to go F myself with a lengthy diatribe about tenants rights and responsibilities. If you want to work with a dismissive, rude, and condescending person then sure, hire this company. I, however, will be going elsewhere. read more

Nothing short of amazing. Fidelity Home Warranty sent people to my home when my pilot light wouldn't ignite. They suggested replacement but informed me that I would have to have custom-built cabinetry installed before I owned the house, removed, and re-installed. It would have been terribly expensive. I called around. I spoke with three businesses getting quotes for each. WHO was the lowest-price. They offered Water Heaters that aren't Rheem. I started to research, Bradford and White are long-standing, have good reviews, and a better warranty. The other companies said they would try to remove the water heater without removing the cabinets. The others suggested they would need two men to do the job. WHO said they could do it in 4 hours with one man. I was doubtful. Then came install day. And Marcus showed up. Professional, courteous, kind, fun, personable, AND CAPABLE. This guy did SOLO what I was told was a job that was both "impossible" without the suggested modifications to my garage OR required TWO men. And all the while I would come out and check on him from time to time to make sure he had water and was welcome to use the restroom if he needed it. I'd crack jokes. He'd laugh. We'd laugh. I've NEVER had an experience with someone coming to my home to make repairs like this, NEVER. From quote to finished product, HIGH QUALITY ALL THE WAY. I'll be back in 15 years, AND I'll refer everyone I know, beginning with my fellow yelpers! read more

I requested a quote for replacement of my 20 year old water heater, that ha stopped working. I informed the dispatch office that I wanted to upgrade from a thirty (30) to a forty (40) gallon size. Tony E. Arrived on time and completed the installation within a few hours. He performed the entire job in an efficient and effective manner. Moreover, he was very knowledgeable and explained everything in a way that I could understand. Tony is a superior craftsman and plummer. I feel that I received both great quality and value from Tony E. at Water Heaters Only. I highly recommend Tony E. and Water Heaters Only. read more

The technician, Max Diament, was so helpful. We had issues with the water heater and was told by another company that it would cost thousands of dollars to fix. Max came and assess the situation and was able to get the water heater working within minutes. We did not have to spend the thousands that was quoted to us before. His service was fast, knowledgeable, and clear, we will definitely be calling them again for any other issues in the future. read more

Great customer service and the technician was thorough and explained everything very clearly. read more

Water Heaters Only - New water heater - Water Heater Installation/Repair Near Me - Tujunga, California

I just got off the phone with someone from this business. Our water heater suddenly went out. The man I spoke with asked for detailed info, pulled up the details related to our water heater, informed me that there was a recall that impacted ours and that it was probably covered under warranty and provided the contact number for the manufacturer for us to contact tomorrow morning. Even though they weren't able to assist us, he provided really helpful information. read more

Great communication-- super well coordinated and easy! They came quickly to replace our water heater and Derrick was incredibly helpful in answering our questions. They also send a photo of the technician they're sending which is such a great touch. They were respectful, clean, and quick. read more

I called Paul in your Canoga Park Location about my Water Heater's Pilot. This is the 2nd or 3rd time this happened. He reviewed all my options, and I also mentioned that the pilot was out on my stove yesterday..unable to light it and no gas smell. He said that if the gas was turned off locally yesterday, my water heater has a emergency off switch that turns it off in case gas is lost to prevent problems. With that in mind, he suggested I call the gas company since I have been unable to get it to light. He went above a simple call with options and ACTUALLY helped me make a good decision. I didn't need his help today, but I CERTAINLY will recommend him to anyone who does need help Great Service....Thank you Paul!!! read more

Our water heater was leaking and making strange noises and vibrations on a Sunday evening. We called the company at 7am Monday morning and they sent out Max D. promptly. He quickly evaluated the issue. Rather than replace the 8 year old unit which we were prepared to do, he was confident it had additional years of life and made a simple repair of broken conduit and saved us a lot of money. I found him to be very honest and patient explaining how it all worked, what our options were, and his opinions and reasoning behind them. Appreciated his candor, professionalism and friendly nature. read more

UPDATE: Manager David called me this morning to discuss my review. He explained that when he investigated my case, he was surprised by the part cost too and dug into the issue. He found some price discrepancies with his suppliers and is looking into the supply chain so as this type of thing doesn't happen again. That's progress. He also has offered to refund my initial callout fee which is much appreciated. It's always nice when a company responds to bad reviews in the right way and corrects issues and looks into changing the way things are done so as to avoid similar issues in the future. Thank you David for doing the right thing. I hope you're able to streamline your parts sourcing so that customers get the lowest price available for parts. Was really hoping for the best...but alas, it was not. While they were able to come out next day to take a look at my water heater, they fell FAR short on dealing with the problem. Firstly, they took all my details when I called, including model number and serial number. We also discussed the problem and were both sure it was the gas control valve. Upon arrival, the tech confirmed that it was indeed the valve. Now despite discussing the model of my heater AND assuring me that they will be able to repair it next day...they did not have the part on the truck...how does that happen? You knew what model you were coming to fix! Ok, so now I've shelled out $65 for a service call but they don't have the parts and can't fix the issue...so further days with hot water are forthcoming, NOT ideal but hey, let's get this done. I asked for the estimate. They quoted me at $655 for the parts and labor plus ANOTHER $89 for a 2nd callout fee. WTF??? I also then specifically asked what the price of the new valve was. I was told it's was $325. Of course I then checked amazon and found the part for $130. That's some mark up I said. Of course the company then tried to cover it up by saying that it's not the same part and my heater requires a more "sophisticated" part which is why it costs more. I declined their quote. After consulting the internet and another plumbing supplies company, I ascertained that the part I found on amazon was in fact the RIGHT part. So now I'm going to fix it myself for $125 and sooner than they could have. Buyer beware. Carefully check any estimate they give you and QUESTION the cost of parts and labor. Seems like they like to impose massive mark ups for par read more

As a return customer I recommend Water Heaters Only. On an emergency basis this business replaced my water heater 5 1/2 years ago. Was happy with the service and installation then. Called them again for a problem with the controller on my gas heater. Was told it was still under 6 year warrantee and that they would schedule a service call today. The same technician installer (Tony) from 6 years ago was sent. I reviewed Tony 6 years ago and I thought he did a great job then. Once again he arrived as scheduled on time. Had the correct part with him and finished installation within an about one and a half hour. The work is also guaranteed by Water Heaters Only. The cost was well within reason. Definitely recommend Tony and this company. read more

They reacted very quickly to our situation, however, we ended up being disappointed with our experience for other reasons. Because we have 9 other water heaters to soon replace in our multi-family apartment bldg, we will now be needing to look elsewhere for the following reasons: 1) Last December in anticipation of future water heater replacement needs, I called & spoke to Kristen who suggested we set up a commercial account, which I was told would give us a $200-300 commercial discount off of a price range of $1800-2300 (parts & labor). She transferred me to Scott who took care of this for me so we could be all prepared. Then when we did have an issue several months later, Kristen said they couldn't find our account & Scott had left the company so they can't do any discount this time but can only do it next time. 2) Once the plumber arrived with the new water heater, our final quote was $4770 because of the leaking water heater being in a difficult spot. We didn't want to inconvenience the tenant any further & we approved the quote, as we did all their quotes along the way. The plumber seemed to do an excellent job. Looking online, the water heater & required part retails with tax for $1376 & their plumber was here for 2.5 hours. We're more than happy to pay a good & fair wage but it seems a bit high. 3) They said they cannot give us an itemized invoice for our records. (I had paid by credit card & had to email them & call them 5 times, when I didn't receive promised callbacks, over almost 4 weeks before I finally received a call back with this determination.) 4) Although our new Pergo laminate floors were damaged in a couple spots, as I told David, the manager, I know it wasn't intentional & a difficult job so I'm not too concerned with that because we can always have it repaired. (I only mentioned it to him at the end due to these other frustrations.) read more

Update We did receive a quote ahead of time but some how the cost was 300 more than the quote. Meanwhile the water heater is in an exterior closet that was easily accessible, the technician took 90 min to install it, and the water heater itself only cost 600. So you charged me 1300 for 90 min of work. You did so bc you came late in the day and you knew we would pay and when you saw our home you knew we could pay. And as for the technician he was paid a commission - as shared w us by your staff - which seems odd for what others would consider an hourly service. What I cannot figure out is why fight that you scr3w3d us. It is what it is. read more

I found out today that my water heater bought in 2003 is leaking water at the base. Before it was working flawlessly. I called Water Heaters Only and got it replaced within an hour or two. Tony came; he was the same technician that installed it in 2003. He did a great job putting up the new one, with new pipes, valves etc. He also included a drain pan under the water heater. When my brother pointed out to me the water heater should costs about $700, I started checking out the one installed as I paid $1400+ for product and installation. Before I had no problems with the Rheem water heaters so I always trusted that the right model would be installed. Then I noticed it was a Bradford White. I checked the consumer reviews and web reviews and it is thumbs down on Bradford White: expensive, complex maintenance, does not last as long and would need a replacement after 6 years or so or sooner. I called Water Heaters Only and spoke with Paul. He assured me that the Bradford will be less troublesome than Rheem and they stand behind it. Due to California regulations to install an Ultra Low Ox water heater, the water heaters have gone up in price and are not intended to last for a long time. Also it would need regular flushing. The Bradford water heater runs about $950 and the rest is installation cost. Keep my fingers crossed. Owner's name: Mary Lei Installation date: 1/8/2019 Installer: Tony Invoice#: 109687 read more

My water heater went out one night and the next morning I called Water Heaters Only and was very happy that I did. They scheduled a time for that afternoon and then called me back to say they had an earlier time slot and they asked if they could come then, which I appreciated. The two installers seemed to know what they were doing and didn't try to upsell me anything and the quote was the price I paid. They were communicative, neat and pleasant. Highly recommend! read more

My 15-16 year old 40 gallon tank finally bit the bullet over the weekend. I was unsure of if I wanted to go tankless or do another tank water heater. I called Water Heaters Only on Monday and they said they could have a replacement tech out between 9:00 - 11:00 the next Morning. Mike arrived at 8:55 on 3/12. He explained to me some pros and cons of tankless vs tank. He had both types of units in multiple sizes with him and ready to go. By a bit after 1:00, he had installed a new Noritz tankless heater and converted my old tank setup to work with it. I could not be happier w/ the service and will use Water Heaters Only again for any ongoing needs. read more

Mike installed a tankless water heater at my house 1/11/19. I had planned to install a regular tank heater because my home was built in 1941, and I didn't think the infrastructure would support a tankless heater. He taught be about the difference and I was psyched that he was able to accommodate me when I changed my mind. He worked quickly and spent the last hour teaching me how to clean and maintain the unit. He was so nice and funny and east to work with. I highly recommend Mike and Water Heaters Only! read more

Hi, Excellent customer service throughout entire experience. Mario was my technician and provided great detail on the issues with my old water heater, what he was doing during the installation, and then answered all of my questions. He even came back one day later to adjust the heating setting. Highly recommend Water Heaters Only. read more

O.K., although I did not get off on the right foot with this company, or may I say just one person -- no name needs to be mentioned, but may I suggest that anyone, who does business with anyone, get all costs down on paper before they seal the deal. Best to have no assumptions if you want it all to work out for you. You can ask all the questions you want and get all the answers and confirmations you get, but get it all down on paper. Our HOA had the misfortune to have two Commercial 100 gallon water heaters go out on the building/us at about the same time -- so much for built in obsolescence - it is alive and works very well. Fabian was the gentleman installer sent out by Water Heaters Only and he was excellent! He was patient and an absolute professional and along with what I mentioned previously, a gentleman. Initially, when he first came just before 10 am after looking at the job and gave me the estimate, I flipped out. Thank goodness he did not take it personally and accepted my apology when I said that in no-way was my anger meant for him. After the heaters were brought over, Fabian installed and worked all day and did a great job. Thanks Fabian, much appreciated! All in all, I recommend these guys because I called on Monday and got them installed the next day. read more

Reviewer: Water Heaters Only *WHO* was the best service for our home that we have had all year, pertaining to home repairs. Neil was outstanding!!! He came out to service and was very prompt, knowledgeable, and ensured a very safe water heater replacement. The water heater that replaced our old one is top of the line! I will refer anyone to Water Heaters Only. Thanks so much for your awesome professional service! Home owner: Nancy J Technician: Neil 10/03/2014 read more

Water Heaters Only - Great replacement water heater. The installment is very clean! - Water Heater Installation/Repair Near Me - Tujunga, California

If you need a quick response they definitely win in that department. I was not happy with the price $200 increase when I decided to use them again for an identical job in another one my units within a year. Price increase on parts/the job requires more work...I assumed repeat customer business would be considered read more

Mike C was great and was patient, helpful and went the extra mile. In fact he went beyond expectations. The price was higher than I would have thought, but it was same day service and they kinda have you over a barrel, so I agreed to the price. . How long do you want to go without hot water, right. I'll use them again if needed. Ask for Mike C. ! read more

Woke up in the morning (9/25/2018) to lukewarm water and discovered my 15-year-old water heater had kicked the bucket. I called WHO and they sent over Tony in just a couple of hours wait. He installed a new heater right away! Couldn't recommend them more! Invoice: 103398 Tech: Tony Installation date: 9/25/2018 read more

Very professional service. The quote was free and explained to me in detail. Scheduling was a breeze and convenient with Sunday and Saturday appointments available. Don't try to save money by hiring a handyman to install your heater, have it done by a heater specialist. read more

As usual, I was on vacation when one of my oldest and dearest customer had her water heater quit and leak all over the garage. I walked her through the usual "shut off the gas and water" instructions and then explained that I was almost 3000 miles away. I gave her the number for Water Heaters Only and asked her to call me back when the situation was resolved. She did and she praised the service, installation and price. Thanks guys, you never let me down. My name is Eric Englert and the name of my company is The Water Heater Pro just in case that anyone thinks that this is a fake review. read more

It's hard to believe that this company has ANY 4-5 star ratings. Lori quoted us a ballpark range of $2000-2500 to replace and install a 50 gallon water heater with a drip pan, and cart away the old one. When the technician arrived (who if I was rating individually would get 5 stars), he mentioned he didn't have a 50 gallon and would have to check the warehouse. They had one but NOW THE PRICE WAS DOUBLED!!! Over 4 grand! WTF!!! I called back Lori and she played dumb. She actually told the technician/plumber a totally different story. I make allowances for people making a mistake, but outright lying is inexcusable. Shame on this company. Oh..and be aware, if they show up and don't do the job, they TRY to stick you for 65 Bucks. Pass on these guys. Perhaps pay a little more and use your local plumber. read more

Wow Great service and Brad did a great install of the new water heater. All done and in 8 hours from when I called. WHO will do all our water heaters from now on. Forgot also a great price. read more

The technician Toni came to install a new water heater in my townhouse. My old heater was dying. Everything went very smooth and in less than two hours I had the old heater removed and a new one installed. Toni seemed very knowledgeable of what he was doing. He also honored a coupon discount I had. I would recommend this company. read more

We had been having some strange noises coming from our tankless water heater. After receiving some odd advice from some plumbers we decided to have a specialist check it out. Mike came out and told us what was wrong without even charging us for the call! He walked us through the cost of repairs and compared it with the cost of replacement. We are looking forward to our new water heater this Thursday. Water heater installed! Clean, professional and easy. Even sent me pictures so I didn't have to go into my attic to check the work (which I did anyway). Thanks, Mike! read more

Called to get an estimate to replace my water heater that was over 20 years old. Dave came out the next day and went over exactly what he needed to do to bring it up to code and cost. I had him come a week later on 3/5/19. He called before he came and finished faster than the 3 hours he said it would take. Dave is very knowledagble. He's been working for this company for 24 years! read more

Called this am to request a water heater replacement, after finding the company on Angie's List. I hadn't looked here. I was quoted $1,300 - $1,500 after I provided the serial # and model of my current gas water heater. When I mentioned that we had a recirculation pump attached, the company representative told me that would be covered by the high-end of his quote. When Mark showed up, he quoted me $2,200, and told me that the guys in the office don't know what it costs (then why have them provide an estimate at all?), and he'd asked them not to be unrealistic with customers. What?! Mark then said we would probably need an expansion tank, which no one else had mentioned after we'd gone through 3 water heaters already (we've lived in our house for some time). He wasn't able to clarify why it might be needed, and although I asked why he thought that had never come up before, I didn't expect him to explain (he didn't, and I didn't press him). Finally, when we talked about the cost, and I mentioned that I understood (from a response the Company posted to a review in Angie's List) that the service fee for showing up ($159) would be applied to the total bill, Mark said no, it would not be. He then said he'd charge me the service fee, plus materials, plus his labor (all 3, as he ticked them off on his fingers). That sounded like a minimum of $2,359. I asked him what he'd do if he were in my shoes and had been told the conflicting information I'd received, and he said he'd get estimates from other companies. It seemed clear that he wasn't interested in doing the work, so I helped him with that issue. The only positive thing I can say is that he agreed not to charge me for simply coming in the house to see where the water heater was. read more

Thanks for he help with my tankless water heater i know now that I have a company to call if I have any issues. Great knowledge and answers the phone fast. Definitely will be using in the future read more

My water heater was old and needed to be replaced. Water Heaters Only put the last water heater in over 20 plus years ago. I'm using this company again because I had zero issues with the water heater and zero issues with the installation . The office was very helpful in scheduling. Mario and Max arrived as scheduled. Called as they were on their way. Mario and Max arrived and used COVID-19 protocols. They did. an excellent jobs in an timely manner. At the end they explained everything to me and answered all my questions. I highly recommend Mario and Max and Water Heaters Only Los Angeles team. read more

My water heater pilot light was out. The ignition switch was broken. I called and asked if they can replace the ignition switch. They said they would need to replace the entire control valve but the good news was that my heater was "still under warranty". They quoted $175 to come and diagnose and the labor would be about $300 but the part was under warranty. Total price around $475. Note that the valve would cost about $200 if I wanted to replace it myself. I drove to Plumbing City and picked up the ignition switch for $15 and replaced it myself in less than 2 minutes. Heater works fine now and no need to replace the valve. Another attempt of getting ripped off avoided. NONE of these service companies can be trusted. read more

I called this morning trying to get someone to come and check out our water heater. The lady on the phone was extremely​ impatient and RUDE and refused to send someone to come and check out my water heater. She talked like, "uh. well. I can't send someone there unless we know we can fix the problem for sure." Um...how would I know if you can fix the problem for sure if (a) I am not the plumber in the conversation, else I won't need to call you, and (b) I don't know your ability to fix something, so that's why I need you to come out...make sense? Please have some common sense and courtesy​ for your customer! I'd rather spend my money elsewhere. read more