When will this GM train her sales staff that not everyone that shops their store is in Chicago Social pages. Perhaps she is an heiress visiting from LA, or a software mogul from San Fran., or a multimillionaires from Houston,Texas. I love the Zodiac room for lunch, oh the pop overs all are such a delight or is it the strawberry butter I love so. However,the minute I start to shop, I get that "you are invisible treatment." Mink coat, Chanel bag, and Chanel boots armed with a smile. My good mood gets reduced to a "is anyone going to wait on me aggravation. For a commission based store it is amazing the poor sales attitude. Not a "Hello or a Hi, on 3 different floors is amazing. However this has been going on for years here. Out the door I went across the store I went, Saks Fifth Avenue where I was greeted, smiled at and helped. Out I walked with a new St John suit, thank you Elizabeth, 4 pairs of Manolo Blahnik shoes, Chanel Makeover and 350.00 worth of makeup thanks to Karen. I have always like NM, but each time I visit this location I am completely "annoyed" and turned off. Do you here me sisters and brothers? Smile, be nice, and learn to say hello then maybe I will spend with you. Off to 900 N. Michigan I ran..... read more

Love Neiman's but man oh man have they got to lose the attitude. The store is also in need of a serious renovation kind of like some of the people that work there. I mean come on, your Neiman's right? I found some really great Rachel Roy and Milly pieces here. I also got a really cute Single dress from here. Only downside is their accepted forms of payment are limited like cash, check, and American Express credit cards. I would spend more if they didn't limit me..... read more

How I love thee. There is something about Neiman's that makes my heart swoon. Part nostalgia, as my favorite aunt took me here years ago to buy my holiday dress. That said, I do love their clothing selection. It is small and tight; which means there isn't a bunch of garbage to sort through before finding gems. Instead, it is well edited and consistently offers the best items of each season. read more

The beauty department peeps are wonderfully helpful and will bend over backwards to get you whatever product your greedy little hands and heart desire. Make sure you get your makeup fix at the Chanel counter and you'll feel like royalty. The rest of the store is immaculate and the prices are really extreme but for many of the items, worth it. My only slight irritation is that some of the sales persons will give you the staredown before they decide to strut their stuff over to you to see if you need some help--but only if you look like you're going to drop several hundo on something. read more

I walked in wanting to buy something but got no help. Instead two associates walked away from me. How rude.

This is the nearest NM near me, and my staple before for the semi-annual sales.

Ah Needless markup. Their service is always top of the line, the sales associates are polite but give me room to breathe. My dog is allowed there. And since they dont take any card but American Express, you better believe, what you need is there. This weekend, I went on a lipstick bings and as always, the sales rep for YSL, was very polite, personable and helpful without the fussiness -- considering, i always know what I want. Not like the ones at Nordstrom. I hate having to go to Nordstrom. Neiman marcus gets two thumbs up for service. read more

I have been searching for just the right Chanel handbag for a very long time. I have been to both the stand-alone Chanel boutique and the one at Neiman Marcus in Chicago several times over the past few years. Although the staff at both locations are very friendly and helpful, I was most impressed with Michael at the Neiman Marcus location. He went above and beyond to ensure I did not have to pay a dollar more than needed as I was from out of state and saved sale tax and shipped it free. I also think that the Neiman location had a better selection of the newer styles than the stand alone Chanel boutique. I highly recommend Neiman for your Chanel purchases. read more

I only come here when I have to. That is if what I am looking for isn't available at Saks, Nordstrom, Bloomingdales, or even Barneys. I don't like the stuffy feeling I get here. I feel watched the entire time I'm in the cos, handbag, or clothing departments. I know they just want to be attentive, but it's very annoying to me. However, the shoe salon there is completely different. I literally have to flag someone to get noticed. The sales reps here walk around in circles without even looking my way. I also find one of the sales rep here fake and patronizing as he calls every single women "young lady," even if they are like 90. He also skips and hops to anyone in a fur coat. I really don't care for this place, but it does serve its purpose. read more

What happened to the quality of the N-M cashmere sweaters? No longer the fluffy, nice high quality cashmeres they used to sell. Still wearing cashmere sweaters from 20 years ago. read more

Updating my review because my fiancé recently purchased his Tom Ford tuxedo here for our wedding reception in Chicago. He refuses to wear anyone else for the event. I would've been more than happy to plan a trip to NYC to shop (and eat, haha!) for his tuxedo but alas, we didn't have to, bummer for me. Too busy until the wedding to do weekend trips to NYC, so it'll have to wait until after June/July. Headed back there for some more Tom Ford items for a daytime suit for our wedding in France (waiting for the winter & resort items to clear out a bit to make room for the spring/summer lines). Since Neiman Marcus is the only department store in Chicago that carries Tom Ford (mens and womens), I gotta give kudos to them...still loving our Marlon, so much so, he's invited to our wedding in France! read more

I was having a crush over the Coco handle from Chanel but Bei who was assisting me was absolutely rude! Her tone and the way she's looking and talking to me as if I'm here to have something that belonged to her! Even her colleague I think his name is Chris? Not sure, anyway, I think Chanel are way classy to have these two assisting clients!! NEVER GONNA COMEBACK HERE FOR CHANEL!! read more

I really like this branch of Neiman Marcus. Whenever I go there someone is always willing and able to help me no matter what outfit I have on. There's a lot to be said for that as I find often people will pay no attention to me whatsoever if I'm dressed in jeans and a boring t-shirt (even if they are a fancy brand of jeans the store sells). I have been known to dress up to go to fancy stores just to have people pay attention to me, but I don't have that problem here. The staff is always friendly with me and eager to help me if I need it. I was able to successfully put a dress on hold while I was in MI for two and a half days, a practice you won't find most places. When I came to pick it up, they had it ready to go with the tag on it to be sure nobody would give it away. They don't mind that I'm picky, which is fantastic because usually when I go I'm looking for a really good piece that speaks to me (lol, I know) so I sometimes try on a million things and take forever to decide what I want. When they have their big sales you can find really good discounts, which is super awesome. I love having their NM card because even if I don't take it with me, I just have to give them a little bit of information and they can look it up and put whatever I'm purchasing on it anyway. *UPDATE* 11/7/08 I wish I could make my review 3.5 stars instead of 4, but I can't. So my new rating is a 3.5. I went there yesterday for their private sale, and while there were helpful people in my usual department, I was completely ignored in the shoes department. Let me tell you, my outfit did not matter to them, even if the retail total was around $1,500 (yeah yeah, I know, it's a lot). NONE of them would even look at me, despite me being there browsing the shoe dept for 20 minutes or so. It was like I didn't exist. How rude! It sounds dumb, but I felt like Julia Roberts in Pretty Woman. She looked like she had no money, so she was ignored despite the fact that he gave her a ton to spend in stores. I may not have looked like I had NO money, but I apparently looked like I didn't have enough. So, word to the wise: a Kate Spade bag, Ferragamo heels, BCBG Runway coat, and 7 for All Mankind jeans will get you nowhere in shoes. You'll have to dress fancier than that. read more

Very helpful sales associates especially in the women's shoe department. She addressed all my concerns and needs. I found 2 pairs of shoes that NM Mich Avenue did not have in my size. Nevertheless, the lovely sales associate track them down at another NM store and had them shipped to my house. read more

They are dog-friendly (like most stores on Michigan Ave.) so feel free to bring Fido!

You honestly pay for quality and service. I came in here and just started to look around and I had a clerk help me, she found me so many amazing outfits, I couldn't afford to buy all of them, but I bought 2...one was left in Chicago at the hotel :(. I then went to their makeup department and got my makeup done for a nice night out in the town, the makeup that was done was quality and just looked amazing. I loved my shopping experience here! read more

Bought my first Giuseppe shoes here Once they know you, they treat you like royalty, I was shocked to see how kind they were, walking next to you, but not like stalking but like trying to help, from all the Neimans i've been in Illinois, this is my fav by far (not to mention i ran into Sarah Jessica Parker here) read more

this place has 0 reviews people are right downtown Neiman Marcus is a joke so rude I went to return an online purchase to find out that you only have 30 days to return it doesn't matter if you got sick or weather related issue we had terrible weather in February the manager in the first floor his name is Doug was very mean with hurtful words reminding me of the return policy I told him that the boots don't fit and he said is not my problem that that is the policy and you do whatever with the boots, so rude i left that place promising not to buy anything there or online ever, no wonder Neiman Marcus is doing bad financially they will loose more and more costumers read more

Ordered my jumbo Chanel bag from Neiman's. Sold out everyone and the minute there was stock in a warehouse in Dallas, I got a phone call from the sales team. Ordered immediately - however didn't get a confirmation or shipping information until the next business day. For such a hot purse, I wanted to know if I got it or not! About a week later, got the purse in the mail and absolutely love it! Overall good service when they want the sale - but follow through wasn't complete. read more

My husband and I got some amazing deals on our Dolce & Gabana, Jimmy Choo and Prada shoes at "Last Call." Gotta go then, otherwise you'll be singing the buyers remorse blues. read more

I am so impressed with the custom service at Neiman's on Michigan Ave. Specifically, Lauren and Laura in formal dresses. I went in there desperately looking for a dress that I want to wear for my wedding and they didn't have it on hand. A very rude receptionist told me that they couldn't get it for me and then two AWESOME women intervened and said they would do whatever it takes to get me this dress (including calling the designer and asking him to custom make it for me). They ended up finding me the dress and I am going in for a fitting next week. They have been amazing and I couldn't be happier. Hopefully, the dress fits :) read more

It's time for a reno in your men's department Neimans! A sad, uncohesive assortment and the even the letters in your "The Man's Shop" sign are askew. read more

This review is for their shoe department. The service could be better. Not rude or anything but not particularly helpful either. When I called about price adjustement of my previous purchase, the women sounded very impatient and couldn't wait to hang up the phone. I guess they know I am price sensitive and they don't like to deal with that. I would say Nordstrom is much better if you like excellent customer service. read more

This is definitely a great store.. not only is it huge but they carry almost every brand name and big designer you could ask for. they've got a section for everyone's needs and they always have good sales around the holidays and peak times. it closes kind of early though because its on michigan avenue read more

I wish I could afford to shop here on a regular basis, it is that good. With the labels you see in Vogue and Elle, the store definitely carries what is cool on the runway. Definitely keep your eye out for their sales...especially "Last Call." read more

Neiman Marcus, I love you for many reasons! Those many reasons being that you carry products produced by soooo many of my favorite designers such as Fendi, Balenciaga, and Blahnik, who are role models to me, because I'm looking to start my own upscale designer business in about a couple years or so, and sell those products in your stores and other high-end stores all over the world. Love the employees at your Michigan Avenue location. So sweet and understanding, and nice. What the heck are these people who reviewed before me talking about? Had no problems, and I'm a well-behaved 24yo girlie who earns less than $200 a month, yes, less than 200 per month, and was treated like royalty! I was told by several to "make yourself at home!" NO JOKE! Love the ease of going from one department and one floor to another, love the cleanliness of this store, the ease of navigating through the aisles...wow, what else can I say? Oh I know. I LOVE YOU NEIMAN MARCUS I LOVE YOU LOVE YOU LOVE YOU! read more

I've had bad and not-as-bad experiences at this location in several departments. Chanel, certain cosmetics counters, the Cusp section, and lingerie are ALL bad because the associates either seem to care more about chatting with each other or look down on you because you're in there browsing trying to look for something, but don't happen to look like their typical fancy schmancy, dog-carrying customer who's probably already spent $$$$. How would they know I wasn't there to actually look for something to purchase, but because of the bad experience would rather buy elsewhere? read more

This review is specific to the saleswoman at Jo Malone fragrance, slightly heavy-set with dark, straight shoulder-length hair, and in general for NM departments. While mildly pleasant, she was dismissive of my business--which she should not be if I am spending this amount of money--passes me off to another sales associate (which okay, maybe she was busy but...it was the manner...), and then even as I try to make conversation, trying to be positive and friendly--since perhaps she is having a bad day and I do not want to add to her stress--she is still dismissive and proceeds to throw together my order haphazardly, junky bow/sloppy ribbon and packaging, as if I am asking for something special (which I am not since packaging is Jo Malone signature). There are others at NM who are nice--Barbara, a manager, and the lovely lady from Acqua di Parma--but I always have this feeling of desperation from the other salespeople at NM. They are so stressed out that they can hardly be kind and then that affects their ability to sell. I imagine there is a lot of turnover there--I have seen it--because the store simply does not know how to take care of their employees and in turn, the employees--especially the new ones--do not know how to take care of their customers. I know that NM is fancy-pants so expect a certain level of snobbishness to maintain their brand, but if I am a regular customer, at a certain point, I do want to be welcomed and appreciated. If you want real quality care--especially for for Jo Malone fragrance--go to Bloomingdale's and see Maria. She is lovely, so kind and friendly, and always makes sure to treat everyone in a special way. I always feel so good about my purchases because of what a beautiful person she is on every level; she makes the shopping experience wonderful. read more

So after a really long time I was notified that the return was received, and I verified that the purchase price was credited to my card. It was. Wow, free shipping and return shipping is sure nice! But then, the next day I looked at my account and I had been charged $9.95 by NM. When I called I was informed that it was a charge for a shipping label, but they would be happy to take it off. Yeah, right. Also, the 5 times daily spams continue but mercifully Outlook now correctly recognizes it for what it is -- junk. read more

This review is specifically for two sales people - Kelly, who works in the dress department and may have left by now, and Jimmy, who works on the second floor. Jimmy has helped my mom find the perfect ball gowns for every event and he always makes her feel beautiful - a major plus. Kelly always helps me find whatever I am (or am not!) looking for, has tons of suggestions and a good eye, and is just super helpful and friendly in general. read more

A hold over from the good old days when you at your lunch, or dinner, in the department store. I like this place though. Good options, well prepared and hey, they give you the calorie count. read more

You really don't need to shop anywhere else when you have Neiman Marcus nearby. This department gets me into trouble because I love everything! Cute, trendy clothes and fabulous shoes & makeup! The sales associates are also so helpful and always seem to convince me that I absolutely need whatever I'm trying on! It's an expensive store, but it's worth it! read more

If you have money to burn, this is the place. The buyers for mens are a little pimpy for my tastes, but you can find very nice things here. The one thing that really bugs me, though, is that this store has not been remodeled since at least the mid 80s. WTF???? Final Call is usually worth checking out. read more

I ordered the Lana Mega Blake necklace twice online and twice received earrings. The second time I returned the earrings here, the associate told me she had the necklace in the store so I was able to purchase at this location. However, I was supposed to receive a $200 gift card with the purchase, which I never did. It was an online special they were running when I originally purchased the necklace. They were supposed to request an exception and I was supposed to get the gift card. This was the only reason I purchased the necklace from Neiman Marcus and not elsewhere. $200 is a good chunk of money. I don't think I'll ever return to this store. Go to Nordstroms, they have a much better return policy anyway. read more

It's kind of hit or miss when you go here. The selection in their contemporary dept is good and they usually have pretty decent markdowns. However, the sales staff has room for improvement. There are one or two in each department that are normal and not annoying, but the rest are really irritating. If you are lucky enough to find a good sales associate, I would recc to keep working with him/her; it will save you time and annoyance. read more

I LOVE this store! I have never had a bad experience and the folks that work here are always friendly towards me. Tony is the shoe department is awesome. When I want a designer purse or shoes, this is where I go. read more

Poinciana in the dress department was very very helpful. I found my beautiful golden gown for a charity event thats in one week! The alteration lady too was very nice to squeeze in such short notice. Obvi, Neiman Marcus is super fab. Any day. read more

Met the man of my dreams at the Tom Ford Cosmetic counter! Well at least the man I need to be at home with me helping with my make up everyday! Charles is an asset to Neiman Marcus and a spectacular make up artist. Made me feel so pretty! When I get ready to order my Tom Ford cosmetics I will be calling Charles for his assistance. read more

Great service throughout. Joanna in the jewelry department is a gem! Great clothing department, alterations are flawless. Nice furs. Beautiful shoes. The upstairs restaurant is a lunchtime favorite. read more

Planned my visit the NM Chicago for over a year in order to purchase a Goyard purse. The entire process was seamless and they provided much assistance on the personalization. We were even in a time crunch to catch a flight and they completed everything in a timely manner. Can't wait for my purse to arrive in 8 weeks! read more