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    Gucci Chicago Flagship

    3.2 (132 reviews)
    Open 11:00 am - 7:00 pm
    Updated 3 weeks ago

    Gucci Chicago Flagship Photos

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    Kara K.

    Gucci came through for my Christmas present this year! Amber was so cool and fun to work with, she made the whole experience special and fun and easy. I was so nervous the bag I wanted would be gone by the time I got back from other shopping, but we kept in touch over text, and she even ran it out to the car when my bf went to pick it up! Can't wait to grow my collection and see my new Gucci friends again asap!

    My new purse and wallet love  it!!!!!
    Wendy M.

    I have never owned a Gucci bag I have Louis Vuitton Coach Michael Kors but I went to Chicago with my niece and I said let's go into Gucci and we were looking at the website. I picked out the medium top handle bag however when we got there they were out of it only had small so Morgan a wonderful professional and awesome customer service salesgirl she got the bag out and told me to put my stuff in there well of course it was too small so she said I just got this one in and I think you'll love it. Well she walked out and it was the Blondie the one we just looked at on the website so I put all my stuff and it fits I am trying to carry a smaller bag it was perfect and gorgeous she offered us water and was totally into us. I was wearing a T-shirt and shorts and she treated me as if I was in couture. She the asked to build my profile and I said I never had a Gucci bag before so she broke out the champagne and it was a day I'll never forget thanks Morgan and Gucci. She sold me the matching wallet too good sales!

    One of their displays
    Lisa L.

    While walking around, decided to stop in to see this store. It was busy on a Friday night. Store was adequately staffed and we were acknowledged at least once. Obviously prices were high being on Michigan Avenue. Store was not really full with lots of merchandise and the layout was a bit strange. If Gucci items are your preference this would most likely be a good place for you,.

    My wish list
    Lisa P.

    The craftsmanship of fine leather goods at the Gucci store is the type of quality I appreciate in a designer handbag or shoe. I also appreciate the quality of service I receive from the assistants.

    Amanda W.

    Johnathan was a pleasure to work with! I left with the perfect bag and he treated us really well.

    Gucci Senaker
    Klevis S.

    My husband got a pair of Gucci Ace Embroidered Sneaker the ones with the snake as a gift from his godmother. Only wore them once, literally they still have the sticker on the sides for the size. They were worn just once for a house event dinner and after that, the left foot sneaker red python leather part in the back was peeled. He took them to the store and they kept them for over a week and called and left a voicemail saying "that is not a known issue and that they can't do anything". He was very disappointed and called them and spoke to Audrey who was the same person that left the voicemail and she said the same thing. He told her that is unacceptable because they were only worn once and he would expect a better quality. She said she would talk to her manager and she called back and said the same exact thing. He is so disappointed in the fact that such expensive shoes and that have such a special meaning to him, got damaged with one time wearing them inside the house. And the level of customer service at this location and the willingness from them to help is very disappointing. And to make matters worse, when he went to pick them up she stapled a business card to a nearby shoe repair place that she said they might be able to help. Such a slap in the face from a high end designer store. Definitely not shopping here anymore or buying anything Gucci. Other designers stand behind their product and take care of their customers. Service request number 0001726938.

    Romana Y.

    I appreciate a nice Gucci belt, but our Chicago flagship never seems to have any of the nicer, more unique, Gucci belts available. Often times, we have had to order them from NYC or from the N.J. headquarters. They do carry the obnoxiously large double G belts, which are a bit too loud for my taste. This was my third belt purchase, and while the staff is relatively helpful, I can almost bet that the pieces I want are not available in this store. If you're not familiar with Gucci belt sizes, I suggest you go into the store and try them on. Most women I know, that wear Gucci and Gucci belts, say the apparel/belts run small, but for me, they run true to size. If you're unsure on sizing, go in and try different belts, and order them in store. Shipping takes 2-3days.

    Iliana C.

    David Muhammad was so good with customer service ! Got complimentary champagne ! And I was happy that he knew how to sell me something and not be pushy like other sell people ! Michael has taken care of us too before, he's great too.

    Kingsnake print GG Supreme wallet
    Diep V.

    This store is beautiful! We were taken our temperature before we were allowed in, which I appreciate that they are taking necessary precautions. We were helped by Morgan the whole time and she was super patient with us. We didn't feel rushed so overall it was a pleasant experience here.

    Ana M.

    The staff are rude and unprofessional. Very poor service from Jonathan. Purchased a belt for $450 here 6 months ago. The belt broke from routine wear. We brought the belt back to see what can be done. We were welcome with a rude and condescending attitude, told nothing could be returned after 14 days, and that the policy of Gucci is to charge the buyer for any repairs beyond 14 days regardless of product manufacturing defect, problem with item quality etc. Never shopping here again - rude sales people and poor quality products.

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    4 months ago

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    2 years ago

    Outstanding service! I can't say enough good things about this boutique. Troy was so helpful and he is the reason I will be back.

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    4 years ago

    Chris and David were super helpful! Definitely go see them again! Great product knowledge and very friendly!

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    5 years ago

    Awful service... I waited and waited... extremely rude... ready to spend money and no one helped me! Don't go here

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    8 years ago

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    4 years ago

    These employees are stuck up. Went and spent some money with my girl and they wouldn't even give me the time of day.

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    Page 1 of 4

    Ask the Community - Gucci Chicago Flagship

    Review Highlights - Gucci Chicago Flagship

    They wrapped the bag I purchased so beautifully & our sales associate was super helpful.

    Mentioned in 4 reviews

    Read more highlights

    International Leather Source

    International Leather Source

    (6 reviews)

    $

    Uptown

    The shop had decent enough reviews to encourage me to make the trek from South Side/Hyde Park to…read moreget my leather work jacket cleaned and the stitching repaired. It was a rainy and kinda slick trip along LSD but I figured it would be worth it as their reviews seemed favorable. The hours posted on the website were 1-6pm. I was ten minutes early. I parked in front and waited. 1pm. The gates stay closed and locked, the shop lights remained dark. 1:10...1:15...1:30pm and no life was stirring in the shop. I look hard through the continuing downpour at the window and I see paper taped inside. I get out and DAMN! (*see picture attached*) The website made no mention of 'on-line service only'. Now I know. And now YOU know too. Not really gonna trust a shop that keeps their website up leading customers to believe they're open when they know darn well they aren't. Moving on..

    My family has made return trips to this store for over 20 years. It's not a fancy store, but it's…read morepacked with so much and there's a large variety of leathers - coats, vests, suits and jackets. They specialize in custom-wear so naturally being a dressy connosier, I took a shot for my cousin's wedding dress being custom made since I have bought numerous leather items from them in the past (but never in clothing). Abe, helped us understand the dress making process; informing us about the different designs, handwork and fabrics. 3 weeks go by and I got the call that the dress has had arrived. I must say I am very much impressed not only with the quality but that I only paid $650 dollars out the door. I wish them success in their new venture and will recommend to anyone in Chicago looking for custom dresses, bridesmaid dresses and even bridal gowns!

    Gucci Chicago Flagship - leather - Updated May 2026

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