Updating this review due to my experience a couple weeks ago with Jin Xiao. My partner and I went into this Gucci location to try on a pair of sneakers to purchase online due to our last experience. Jin was our associate and helped me find the right size. I told her about my last experience and she explained why my last purchase took so long to arrive and since she had my selection in stock, I would receive it in 5-7 business days. Funny how simple communication makes an experience completely different. She was such a great saleswoman, we ended up purchasing the sneakers, a purse, and a belt. All unplanned but well worth it. Thank you Jin for making my recent experience at this location much different than my first. I will definitely be back soon! read more

Gucci Chicago Flagship - Leather Goods Near Me - Chicago, Illinois

This store was soooo rude to me!! I was staying at the Waldorf across the street and they told us to go in because we just bought a new Jackie Guccis bag... the hotel said just go in a ask for a shopping bag and I'm sure that they will help.... The very rude employee at Gucci would not give me a shopping bag for my new bag and wanted a receipt and it was snowing out and I literally didn't have it with me Listen to me Gucci.... I have this beautiful new Gucci bag on my shoulder and it's storming out and you will not help a customer out !?!? I will never be ordering another bag from you again with all the bags a person can spend money on these days. This is big mistake for your brand and no wonder videos are talking about your brand going under read more

Just okay! Friendly staff, but nothing stands out about this location and no one went over and above. Just a blah experience. The selection was blah and the prices were average. read more

Gucci Chicago Flagship - Leather Goods Near Me - Chicago, Illinois

Staff is great here - I was asked if I needed help by several associates, and one jumped in as soon as he could tell I wanted to try something on. I was not dressed for luxury shopping, but SAs didn't treat me any differently. The associate helping me had an appointment with one of his clients but had someone else jump in to assist me seamlessly. Both were wonderful and I appreciated the care and service. read more

Gucci came through for my Christmas present this year! Amber was so cool and fun to work with, she made the whole experience special and fun and easy. I was so nervous the bag I wanted would be gone by the time I got back from other shopping, but we kept in touch over text, and she even ran it out to the car when my bf went to pick it up! Can't wait to grow my collection and see my new Gucci friends again asap! read more

Gucci Chicago Flagship - ‍ - Leather Goods Near Me - Chicago, Illinois

I have never owned a Gucci bag I have Louis Vuitton Coach Michael Kors but I went to Chicago with my niece and I said let's go into Gucci and we were looking at the website. I picked out the medium top handle bag however when we got there they were out of it only had small so Morgan a wonderful professional and awesome customer service salesgirl she got the bag out and told me to put my stuff in there well of course it was too small so she said I just got this one in and I think you'll love it. Well she walked out and it was the Blondie the one we just looked at on the website so I put all my stuff and it fits I am trying to carry a smaller bag it was perfect and gorgeous she offered us water and was totally into us. I was wearing a T-shirt and shorts and she treated me as if I was in couture. She the asked to build my profile and I said I never had a Gucci bag before so she broke out the champagne and it was a day I'll never forget thanks Morgan and Gucci. She sold me the matching wallet too good sales! read more

Gucci Chicago Flagship - My new purse and wallet love it!!!!! - Leather Goods Near Me - Chicago, Illinois

Outstanding service! I can't say enough good things about this boutique. Troy was so helpful and he is the reason I will be back.

While walking around, decided to stop in to see this store. It was busy on a Friday night. Store was adequately staffed and we were acknowledged at least once. Obviously prices were high being on Michigan Avenue. Store was not really full with lots of merchandise and the layout was a bit strange. If Gucci items are your preference this would most likely be a good place for you,. read more

Gucci Chicago Flagship - One of their displays - Leather Goods Near Me - Chicago, Illinois

The craftsmanship of fine leather goods at the Gucci store is the type of quality I appreciate in a designer handbag or shoe. I also appreciate the quality of service I receive from the assistants. read more

See all

Great place to get ignored. I went into the store with the goal to buy 2 pairs of shoes. I knew exactly what I wanted. After 10 minutes sitting in the men's shoe area holding the shoes that I wanted to see I left the store. No one spoke to me. No one asked if I needed anything. All the sales people stood in the corner talking to each other. I walked down the street to Saks and bought the shoes I wanted. Now, Saks has great service. read more

Johnathan was a pleasure to work with! I left with the perfect bag and he treated us really well. read more

Gucci Chicago Flagship - Leather Goods Near Me - Chicago, Illinois

Horrible and disgusting service. We waited to get in for 40 minutes, totally ignored, we were here to buy three items. When we asked for help the security member said "first come first service if you want service you need to attack a assistant or you won't get any". We complained and told that's just the way it is. "We could leave if we don't like it. We've shopped in Gucci all over the world for years and this has the worst service, customer service and rude members we've ever experienced in one of your stores. I say sack them all and hire better staff immediately. Covid is not an excuse for belligerent, unhelpful, disrespectful, horrible horrible staff. read more

My husband got a pair of Gucci Ace Embroidered Sneaker the ones with the snake as a gift from his godmother. Only wore them once, literally they still have the sticker on the sides for the size. They were worn just once for a house event dinner and after that, the left foot sneaker red python leather part in the back was peeled. He took them to the store and they kept them for over a week and called and left a voicemail saying "that is not a known issue and that they can't do anything". He was very disappointed and called them and spoke to Audrey who was the same person that left the voicemail and she said the same thing. He told her that is unacceptable because they were only worn once and he would expect a better quality. She said she would talk to her manager and she called back and said the same exact thing. He is so disappointed in the fact that such expensive shoes and that have such a special meaning to him, got damaged with one time wearing them inside the house. And the level of customer service at this location and the willingness from them to help is very disappointing. And to make matters worse, when he went to pick them up she stapled a business card to a nearby shoe repair place that she said they might be able to help. Such a slap in the face from a high end designer store. Definitely not shopping here anymore or buying anything Gucci. Other designers stand behind their product and take care of their customers. Service request number 0001726938. read more

See all

I appreciate a nice Gucci belt, but our Chicago flagship never seems to have any of the nicer, more unique, Gucci belts available. Often times, we have had to order them from NYC or from the N.J. headquarters. They do carry the obnoxiously large double G belts, which are a bit too loud for my taste. This was my third belt purchase, and while the staff is relatively helpful, I can almost bet that the pieces I want are not available in this store. If you're not familiar with Gucci belt sizes, I suggest you go into the store and try them on. Most women I know, that wear Gucci and Gucci belts, say the apparel/belts run small, but for me, they run true to size. If you're unsure on sizing, go in and try different belts, and order them in store. Shipping takes 2-3days. read more

Gucci Chicago Flagship - Leather Goods Near Me - Chicago, Illinois

See all

My package was lost so it would take 14 days for an investigation and 7-10 days for a refund. Get it shipped to your place instead of in-store read more

No stars if I could. Horrible customer service. Ordered bag in store on 12/29. Was told sold out in store but can order online. Agreed to have it shipped to my home address in California since I was visiting from out of town and it would not arrive in time during my time in Chicago. Was told have to ship to store first THEN, would ship to my address. ETA 1-3 or 1-4 would arrive in store then the sales associate, TROY, would text me to confirm the address once it arrived in the store. It is now 1/9. I have called customer service now 4 times and each time they said they have to contact the store directly and by email only. Today, the customer service rep said If he doesn't call me tonight by 10pm, then I will have to make my 5th phone call to gucci customer service and they will escalate the issue. Horrible experience as I am purchasing my first Gucci Bag. Customer service needs to be more efficient!! It would be faster if I just ordered the bag online myself instead of having an employee of Gucci do it for me!! My next phone call WILL NOT BE NICE, as I have been more than patient. I am simply asking where the hell the bag I paid for is! I would be satisfied with a status update like sorry there was a delay etc. Instead I'm left radio silent and have to constantly call. Now I know never to buy a bag in store that will be promised to be shipped to me unless the bag is readily available! Will update this later when and if I get a resolution or I am disputing this charge with my bank! read more

David Muhammad was so good with customer service ! Got complimentary champagne ! And I was happy that he knew how to sell me something and not be pushy like other sell people ! Michael has taken care of us too before, he's great too. read more

Gucci Chicago Flagship - Leather Goods Near Me - Chicago, Illinois

This store is beautiful! We were taken our temperature before we were allowed in, which I appreciate that they are taking necessary precautions. We were helped by Morgan the whole time and she was super patient with us. We didn't feel rushed so overall it was a pleasant experience here. read more

Gucci Chicago Flagship - Kingsnake print GG Supreme wallet - Leather Goods Near Me - Chicago, Illinois

Chris and David were super helpful! Definitely go see them again! Great product knowledge and very friendly!

Awful service... I waited and waited... extremely rude... ready to spend money and no one helped me! Don't go here

The staff are rude and unprofessional. Very poor service from Jonathan. Purchased a belt for $450 here 6 months ago. The belt broke from routine wear. We brought the belt back to see what can be done. We were welcome with a rude and condescending attitude, told nothing could be returned after 14 days, and that the policy of Gucci is to charge the buyer for any repairs beyond 14 days regardless of product manufacturing defect, problem with item quality etc. Never shopping here again - rude sales people and poor quality products. read more

Gucci Chicago Flagship - Leather Goods Near Me - Chicago, Illinois

I was looking for a particular product and I am appalled by the experience that a woman with curly brown hair gave me. When I inquired if she had suggestions about where I could find the product or if they had another at a different flagship store, (this is something a well informed brand ambassador would know), she simply stated "oh maybe you can find one on a website not endorsed by our company" i.e a knockoff. I was so surprised by that statement and kind of in shock. First that a luxury goods ambassador would promote counterfeit items and second, I was insulted that she implied that I buy knockoffs. (I took trademark law and I am informed about NAFTA and the detrimental nature of knockoffs). Finally I asked if she had interlocking heart wallets, and she simply pointed her finger at some keychains and scoffed, before walking away. When I asked if the employee behind her, or anyone else working with her would know if they had the product, she asserted "that man is security, he would not know", as if her word was final. Duly disappointed at the lack of professionalism by this employee at this establishment. I expected much better from this high-end store. read more

These employees are stuck up. Went and spent some money with my girl and they wouldn't even give me the time of day.

I usually shop online for high end goodies so I don't have to deal with any profiling from rude SA. I had to visit the Gucci flagship store to compare bag sizes. My SA was very down to earth and I didn't feel pressured, uncomfortable or rushed. The stiff security guards are a little intimidating bc you can feel them watching you lol. Anyway, I left the store with a smile and a nice dent in my wallet. I had a great experience here, I'd return. read more

Gucci Chicago Flagship - Leather Goods Near Me - Chicago, Illinois

Who knew one little baby needed so much stuff? You may be wondering why I'm reviewing Gucci and talking about babies, but of course I'm going to need a fabulous purse (um, I mean diaper bag) to carry all that " baby stuff" in. My mom and I were showed the small selection (2 to be exact) of diaper bags by the very helpful Miguel. Miguel showed us all the departments in the bag for bottles, diapers, toys, the changing pad (genius) and even showed us how it snaps right onto the stroller. Nice! He was pretty confident this was the best diaper bag out there, although did suggest we check out a few bags as well across the street at Louis Vuitton. We appreciated that he wasn't overly pushy. These can be pretty pricey (especially for diaper bags), but figure I may as well splurge on a "purse" I really like if I'm going to be carrying it around day after day for several years. I'm still deciding between this and the Burberry, which is slightly bigger and less expensive, but figured I can't go wrong with either one. Oh, and if you're without child they obviously have many more awesome purses to choose from here. And I've seen pretty fabulous sales on ties for all the male yelpers out there! read more

Four of us visited this Store on August 22, 2021 around 12:30 PM. We walked around for 10 minutes and were completely ignored. I finally approached two employees who were just chatting with each other in the shoe section. When I asked them if they had a specific ring in stock, they were dismissive. When they realized all four of us were purchasing the ring, they were finally nice and a little bit more attentive. I have purchased from Gucci all over the world on numerous occasions and have never been treated like this. Customer service training is in great need here. Go to another store. read more

Please GO to this gucci store! The store is beautiful! If you do go ask for Michael P."s help! He was amazing,kind, helpful, friendly and so patient.He knew exactly what we were looking for! He got us the coolest exclusive Gucci T! My boyfriend was so happy. Thank you Michael we will never forget you! Thanks for being so good to us! read more

Gucci Chicago Flagship - Gucci shirt - Leather Goods Near Me - Chicago, Illinois

See all

I'm so surprised by the poor customer service reviews. I've been here four times - with purchases made each time. Perhaps if you struggle with someone coming up to you scream for help or go ask someone to help you.. I'm always greeted at the front door and always had at least three people asking me if they could help. Surprisingly, every time my husband and I come in we tend to run into James who is so pleasant! He knows Gucci really well and is very accommodating. Will ask for him every time we are there. read more

AVOID THIS LOCATION - customer service and return policy as disappointing as ever - especially during COVID. Why give them your money when you can go across the street to a different store that actually values it's customers. To start, I purchased a bag in-store and it took them 2 WEEKS to ship me my bag after purchase (with no communication/tracking number/eta). A few days later, when I tried to return the bag the store was closed due to COVID (understandable) and customer service told me to wait. But now I'm trying to return my bag after the store has re-opened and they WONT LET ME BECAUSE IT'S PAST THEIR 14 DAY RETURN POLICY. I purchased my bag on 2/29 and it arrived on 3/10. Their "COVID return policy" applies to 3/1-3/14. The store manager isn't making any exceptions or being understanding that once I received my bag in the mail it was already too late for me to return it. And that it was THEIR fault that my bag arrived so late in the first place (was told 3-5 business days). If you buy luxury goods, make sure the company you're purchasing from values you as a customer. This is not the case here! I feel ripped off. read more

Best selection of high quality Gucci products anywhere in Midwest. It's seriously top-notch. The staff is great but most of the time it's so busy that they're understaffed and wait time can be long. With that being said, once you get a staff member with you, they're seriously amazing. They're helpful and awesome. David was great but he's gone now, so I highly recommend asking for Daphne. They're excellent and can help you with anything you need at all. Gucci Chicago is the place to go if you wanna look seriously good. read more

I just had to review Gucci, even though my last trip here was two summers ago. On my visit, the salespeople were very helpful and down-to-earth. In addition to the pair of bamboo-detailed flats that I had my eye on, I also scored a sale pair of kitten-heeled signature gucci sandals that are equally as comfortable but 1000x more polished than my well-worn havianas. While not a store I would frequent on a regular basis (I wish) Gucci is an unmatched experience in iconic luxury and a worthwhile treat. read more

Holy wow. I came in here today and was prepared to plunk down a significant amount of money on a special birthday gift to myself, courtesy of my very generous parents. I like to get significant items with the money they give me -- something I will treasure for many, many years. Mind you, I'm not a frequent shopper at Gucci but I have been to the store many times over the years. My very first designer bag was a Gucci bag, so the brand is very nostalgic to me. Overall the staff was very attentive and pleasant, but then I ended up with a salesperson who behaved as if I wasn't worth her time or effort. I'm not even sure if she made eye contact with me as she seemed very distracted by the other (higher spending? regular?) customers. I asked to see a bag, which they didn't have so I asked to see the smaller version of it so I could get a sense of what the larger item looked like. She didn't make the suggestion, I did -- as she continued to be distracted. Here's where things really got interesting, because I asked what the bag was made of -- believing it to be leather and the patented Gucci material on the inside, but wanting confirmation. She told me it was coated cotton. OK -- that didn't seem right but I didn't question her, and decided that well, if it isn't leather I wasn't about to place an order for the larger bag that I really wanted. Again, she didn't ask if I wanted to place an order or anything nor did she seem to have any interest in my feedback on the bag she showed me. The whole experience was sub-par. I get home this evening, a little disheartened at my Gucci purchase fail, and decide to look up the item online again and it CLEARLY says the bag is leather. Huh. So guess what? I'm ordering the bag online, and that's one less sale for Gucci retail store on Michigan Avenue from a snooty sales person and her misinformation. If that's the kind of service I can expect from the in-store experience, then I'm better off ordering online. No wonder retail is doing so poorly! read more

Custom Jackets start at $3k. Window shopping. Great customer service greeted with a smile and very helpful kkow read more

Gucci Chicago Flagship - Custom Jackets start at $3k out of my range, but nice. Window shopping - Leather Goods Near Me - Chicago, Illinois

Let me start by saying that ever employee at THIS specific stores location has always been friendly. You don't always find that at luxury stores... this store is totally comfortable to shop in. Great job on the employees. Whoever was working the waiting line due to covid (two ladies - one we had met before) at around 2:30 & 4:30 pm on 7/22 were very nice in keeping us informed of when we would be allowed into the store. Pretty quick, very organized, and painless process to keep everyone safe. Good job! Danna was super helpful at getting me exactly what I needed - though some of the products were sold out online AND in store she was able to locate the product from another store (I believe) to be shipped to me Fabulous! My mom and I actually went back to the store just two hours later to shop for more. Danna was again fast and efficient. Helped make my moms birthday celebration perfect. She loves everything. Thank you Danna for treating us special and helping make our day awesome. Your number is saved. Will be contacting you again soon. read more

Beware horrible return policy! For Christmas my husband bought me a ring and necklace. The clasp on the necklace poked me in the neck and I wanted to return the items. Went to the store and was told we couldn't get our money back. I said "Why?" Was told "That's our return/holiday policy." And points to their little sign on the counter. As if that made a difference. The manager said they only will return items for credit back if it was 14 days after the purchase. I said wait a second so you're telling me if my husband buys me a Christmas gift on December 1st and I don't even open it till the 25th we're screwed and I better like it? That's the dumbest thing I've ever heard. She said while pointing to the sign again"I'm sorry it's store policy but we will gladly do an in store exchange." Could I have found something? Yes, but now it's the principle. Back story- this store didn't have the item my husband wanted and online was sold out. My husband bought it from Gucci in Vail. So now I'm flabbergasted at this and it's just not sitting right with us. I called the Colorado store and they said "No problem we'll return it." While I made that call from the store they followed us around and was dying to know what the store was going to say. When I hung up I told her "No problem!" I'm glad to say we shipped it back and was refunded our money. I'll never shop directly from Gucci again. Nordstrom-yes bit NEVER online/this store. After this fiasco I told my husband "Never ever buy me Gucci again!" Which I never thought I would ever say. And that's just sad. ;) I know FWP. Beware! read more

I'm a customer from CA, I was in Chicago visiting family. And decided to do some shopping before the end of my trip. And the guest service was pleasant, the sales associates were nice, and friendly. I wasn't sure if I wanted Louis Vuitton so I went back and forth and cam back to Gucci because I saw more things I liked, well I had tried on and love the sneakers so I placed and order for the sneakers and slides. I originally was working with a woman she was great! Idk who the mix up happened and so I ended up finishing my sale with a gentleman while she helped someone else. Ok no big deal to me, proceeded to check out gave my info and sizing and had it shipped to my residence in CA because I didn't want to carry more items on the plane. Well idk what happened wit the package, it was delayed by UPS for a week long than Anticipated and then upon arrival, I got the wrong size and wrong color, the slides I ordered and wanted were tan and white. I got the black and red one which I didn't want. So now I had to send it back to the store because I guess they shipped to the store and then the store shipped it to me. I should have just waited to get to CA and just order for myself online. It would have saved me time and then by the time I got refunded the slides were out of stock on the sizing and color I wanted I know better next time just do it myself online. And then the original sales person handled the situation not even the gentleman who I ended up finishing up the sale with. So I ended up going back to the girl who originally started with me. Smh read more

I made the mistake of telling my wife that I would win a lot of money if Kansas won the national championship so naturally we ended up at the Gucci store. Very friendly staff & we were promptly helped. Maria was great - she was showing my wife all types of wallets/purses & was very helpful. My wife can be indecisive when it comes to shopping but Maria helped her find the perfect wallet & purse. Overall enjoyable experience & would certainly go back(but hopefully not soon since that would mean she lost said wallet/purse) read more

I've had an enjoyable experience shopping in this store each and every time I've went in. I highly recommend salesperson DeAndre for your shopping needs, wants, and indulgences. DeAndre is attentive, kind, and efficient with presenting in store selections as well as online purchase assistance. read more

Ben at The Gucci store on State Street in Chicago. is an A+. My necklace clasp was repaired by Gucci's repair service & after wearing it twice the clasp broke again. When my necklace broke the first time I took it to the Gucci store in Oakbrook, Il, and had the worst experience. The second time it broke I decided to contact the customer service so I could ship my necklace to the Repair Service but the process of taking a picture and then write an essay before I could get confirmation it would be repaired was ridiculous So I took it to the State Street location. The sale rep Ben was not only professional but very empathetic and worked with his manager to replace my necklace with a new one. Although it took a month or so for my necklace to be shipped to the store I'm very pleased with Ben and appreciate his effort. For Gucci to be a high-end store I would rate the jewelry repair process a zero and rate Ben a 5 out of 5. If you ever shop at the State Street store in Chicago, request Ben. You will not be disappointed. read more

Sooooo I bought myself an early birthday gift this afternoon. Thanks to James! I had been eyeing two of the Gucci belts for some time now. He was extremely patient, and gave his most honest opinion. I really appreciated that, because I didn't feel at all that he was just helping me to "make a sale." I'm in between sizes, almost happens in every area of my wardrobe and he found the perfect belt fit for me. I felt so happy and like a million bucks when I decided which belt I would purchase. Thank you again to James for the fantastic customer service! read more