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    J.Crew

    3.3 (104 reviews)
    Open 11:00 am - 6:00 pm
    Updated 2 months ago

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    Lambert P.

    This J Crew is inside the Shops at 900 North Michigan on the second floor to the left. This is a typical J Crew not that different from any other I've been to. We arrived when it first opened so everything as far as the displays and racks were all neatly organized and such. This particular J Crew seems a lot smaller than the ones I'm used to seeing in some of the malls. My favorite item are the khaki pants. I've bought many a pair of pants from J Crew because their quality is really good and they last for years because the material is durable. Some stuff was on sale this past Labor Day weekend at 40% off.

    J. Crew dresses, in spiced wine - cotton cady.
    Caitlin S.

    Keep in mind: I used J. Crew to dress my wedding party. This review pertains to my experiences with the J Crew "weddings" shtuff, and nothing else. If you're thinking about using J Crew for your wedding, read on. Please! Alright, so let me start off by saying that the dresses my girls bought were kickass. They looked great. We picked out the Cotton Cady fabric in the Spiced Wine color. And it was awesome. Now that that's been said, the fact that the dresses were awesome is the ONLY even remotely decent part of this J.Crew. (I realize the actual product goes a long way, here - but I still feel like future customers should be warned.) If you want customer service, do not use this J.Crew. If you think you're going to be treated any differently than anyone walking in off the street just because you "Scheduled an appointment 6 months in advance," or "Talked to someone about the appointment up to ten times," or "Are getting married," then you are wrong. I had five ABYSMAL experiences with the "Wedding Specialists" here. We were crammed into one dressing room the first time (not one whole area. one STALL of a main dressing area.) I was trying on my wedding dresses in the middle of a crowd, basically. The girl who was helping us gave us a slew of dresses to try on. My girls all picked the ones they like. Our girl then told us "Ohhh, Im sorry you like that one. We actually don't carry it anymore." to TWO of my bridesmaids! Why on earth would you give us TWO dresses to try on that you can't actually buy?!?!!? This wouldn't be so bad, but my third bridesmaid picked a dress, they had it, and she asked if she could come order it next week, because it was a bit more expensive than she thought it would be, and she was short cash. Our helper girl said "oh yes! This is our most popular style. It will surely be in stock, so don't even worry about it! You could probably order it the week before the wedding!" My bridesmaid called in to order the dress the following week - and was informed they no longer make that dress, and had to pick a different one. I realize these are all things that could happen on the brink of changing seasons, etc - but this isn't all. My husband bought his pants from J Crew, and had the same experience. No returned calls, emails, etc. Getting a hold of anyone who has even a remote idea of what they're talking about is nearly impossible. At one point, I had scheduled an appt to have one of my bridesmaids try on a few other dresses (I had requested they had three of the dresses available in a size smaller than 8, because my friend is a shrimp, was promised they'd all be there,) and was then greeted by the same girl I had met about 3 times with "Okay, who are you? Why are you here? What dresses do you want?" And then given three random dresses, not the ones I wanted, and all in a size 8. And then she didn't actually reserve a dressing room for us. So I got to clip my friends boobs into her dress (No, they don't help you with this,) in the middle of the men's dressing room. Bottom line, the customer service blows beyond anything you could possibly imagine. But if you know what you're going for with your wedding, just have your party try on the stuff, and order it online. (Unless you are students - then make sure to get the 15% discount through the store!) Our wedding party looked awesome, and wouldn't have been the same if it weren't for the dresses. So there, J.Crew. You get two stars.

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    Ask the Community - J.Crew

    Review Highlights - J.Crew

    Crew location is absolutely lovely, this review is for the bridal shop!

    Mentioned in 2 reviews

    Read more highlights

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    Love love love this store. Found it on TikTok and it was so cute. Definitely recommend to go early…read morebecause there is a long wait to check in for the hat experience. If you go just for shopping minimal wait depending how crowded the store is! It got so busy inside. Made a hat and cute accessories! Pretty pricey but if you like hats definitely a good souvenir.

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    J.Crew - accessories - Updated May 2026

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