Stopped by to pick up my online order and was treated with kindness and without judgment. A SA assisted me right away--she was very friendly and informative. The store itself was beautifully arranged, with materials displayed in an accessible and organized way. It didn't feel overwhelming--everything was neat and easy to browse. I'll definitely be coming back to this location again! read more

My Hermès Click Clack bracelet arrived damaged, including the orange enamel, right out of the box. I took timestamped photos immediately and returned it the next day. Instead of issuing a refund, Hermès claimed I caused the damage, which is completely untrue. When I sent them the photos, they refused to review them because I opened a bank dispute to protect myself. Terrible customer service and zero accountability. I followed every step correctly, and Hermès still refused to take responsibility for sending a defective item. read more

Hermès - Damaged upon opening the box and scratched which they claim was me because I tried it on. - Leather Goods Near Me - Chicago, Illinois

I have never been to their store in person but decided to venture in because I could not decide on a scarf color. The store itself is impeccable. I arrived shortly after it opened on a weekday and it was actually busier than I expected. It did take a few min for someone to help me. It seems like their MO is to not have anyone eagerly awaiting customers and instead give you time to sort or wander. The SA was super helpful and even showed me how to fold the scarf for use with a one of their scarf rings. The scarves themselves are absolutely stunning. Only negative is the street parking in the area is tricky but there is a lot near Bloomingdale's. read more

We were immediately greeted and offered assistance. The sales staff was not pushy and let us look around. They had a nice selection of fragrances! read more

New store opened. Clean multi floor with lots of good inventory. Everything is fresh! read more

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Stopped in for a relatively small purchase, and the salesman could not have been less enthusiastic or friendly.

Magnificent ambience! Greeting and service was excellent! Sales associate, tall black woman with a wonderful smile and demeanor made my experience very pleasant!!! read more

Absolutely horrendous customer service. Went in to buy a gift knowing what I wanted. Waited about 10 mins before being "greeted" by a woman on an iPad who inputted me into their system. She then had her associates help a few women that came in after me (and were added to the queue after). I was then "assisted" (that's being generous) by the heavy set man with a beard who was extremely cold, non-friendly and pretentious. Purchased what I needed and got out of there real quick. I'll order online next time. It's a shame, as the store is nice and their products are top notch. The service falls way short however. If I were corporate I would come through and clean house. read more

What a beautiful store! Nice selection of products displayed over two floors. The sales people could use some personality training but they take your money just fine. If you have not been I recommend walking through yourself to see it. I like the store and I like the products so I will certainly be back. read more

I purchased a $1,200 men's Hermes belt buckle last year and earlier this year the buckle pin snapped due to normal wear and tear. I brought it to the Hermes store in Chicago for potential repair. It took several weeks since they had to ship it to their Paris location for repair. I finally get a text from a Hermes rep saying they could not repair and will not be able to provide any exchange or credit and it is out of their hands. After speaking to the manager, he also explained that the store would not offer any solution and I am left with an expensive buckle that didn't even last a year. I am extremely disappointed with a top brand like Hermes and will never purchase anything from this brand anymore. When you spend over a thousand dollars on a belt buckle you would expect top service, but that is not what I received. The Hermes brand is just a marketing scam and the products are probably made very cheap. I recommend spending your dollars on a competitor brand where they actually care about your business. read more

I visited this store from California in hopes to find a new SA. I was welcomed without judgement and found a new SA! He was very informative and helpful with my decision in items to buy. I am thankful I was able to visit this location and will continue to purchase items from this location =) read more

I was a little intimidated to visit here after reading some of the reviews, but I had a great time this afternoon. I walked in without an appointment since it was a Thursday, and someone greeted us right away and called for an SA. She was friendly and helpful - I tried on a pair of black loafers with a silver Kelly lock, and was ready to buy them when she brought out a version with black hardware which I immediately fell in love with. Also showed me an assortment of black ties, one of which I also took home. Would definitely return if I'm back in town. read more

Such a pretentious store location. My mom and I visited to inquire about a bag (we know you can't just walk in to get a bag, we get it) but my mom just wanted to connect with a rep about getting a scarf as well on top of more information and the very underwhelming rep literally rolled his eyes at my mom bc she didn't know the specific names of the bags, etc. She's 69! Be patient and give her a chance to remember! The second time we visited, no one asked to see if we needed help, they asked if we were repeat customers and we said no and they just walked away. Disgusting behavior. We took our asses over to Chanel and were kindly greeted with sparkling water and left with a bag. read more

Do Not Visit if you are NOT White or Asian. Came in to purchase a couple of items for myself. Have never had a problem in other cities. The group was of mixed race, and I the only person of color. I was completely ignored. No one said hello to me. Only to the others I was with. Everyone else was helped, including multiple people helping single white guests. Not one person spoke to me, and I was ignored the entire time. read more

I visited this store for the first time last week with a selling appointment. My son and I had a lovely time exploring the store. I went back today to pick up an item that had to be sourced, and I will be a customer for life. Hermes' quality speaks for itself, but the customer experience is also very important. Everyone was friendly and helpful. Curtis was wonderful to work with. 10/10. read more

I wish I didn't love their products so much because their service and sales personnel are horrible! You get better service at non luxury boutiques. This place, even in the newly improved location is AWFUL. Someone from corporate needs to come here, clean house and retrain. read more

I think this store is AMAZING! Whoever is employed to thematically design the store merchandise around the store front windows is truly a genius! People that live in the neighborhood LOVE walking by here and enjoying the store front displays and talking about it! Fantastic items and very unique-changing all the time! Phenomenal Customer Service! Precious and Classy comes to mind when articulating this store!!! read more

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Got some bags online, impeccable quality premium still have to find the time to see a store . read more

Hermès - Leather Goods Near Me - Chicago, Illinois

If I could rate zore， I would. I purchased a pair of winter boots on 1/9/2024 but this boots made my back heel hurt and bleeding as today 1/11/2024. On the same day of purchased I told my salesperson Peter the the right side boot made me felt discomfort. Then he said I could not do exchange because I had been wearing the boots in the store for entire visit. I said if I did not wear them I would not found the problem. It looks like the no body cares about the customer. read more

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This was my first visit to Hermès Chicago store. We went there to chose my bday presents. They welcomed us with smiles and questions if they can help, are we looking for something particular.. They did everything for what are there. I don't understand other reviews but my visit was pleasant and we could enjoy our visit and research products easy. My poodle enjoyed herself playing with some cute baby boy and chilling on the chair while I was trying shoes, perfumes.. I didn't felt rushed, contrary, I felt welcomed and they gave me the best wishes for my day. I am happy that I finally started to make history with Hermès. Thank you. read more

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I made an appointment online. My SA was changed 2x when I get there I said who I was waiting for. They said she was busy, I said I'd be happy to take anyone about 20 minutes later I finally left as the employees were just standing around. That's not the service I expect with a store like this. read more

I called the store to order a gift for my daughter. After waiting 10 minutes, the woman answered the phone and I asked if I could be connected to the jewelry department as I wanted to order a leather bracelet. Three hours later and there is no return call. I went on line and put in the order twice on line using my credit card. Twice it neither confirmed my card or let me know the gift was ordered. I called thee customewr service number and after 15 minutes gave up. read more

Unpleasant Experience at Hermes Store I recently visited the Hermes store and unfortunately had a less-than-pleasant experience. I visited the store in Chicago on December 21st evening around 3.00 pm, it was quick in and out as I knew what I wanted and made a purchase of 900 dollars in less than 15 minutes. The overall level of service at the Hermes store needed to be improved. I felt so let down, maybe I was looked down on because of the clothes and shoes I wore. Feeling undervalued or dismissed in a customer service interaction can be disheartening. Zero respect from the sales representative, maybe he thought I was not worth asking if I wanted to see anything else in the store. And OH MY GOD the ATTITUDE- bro what you make annually I make in a day so calm down. It's especially disappointing when you expect a certain level of service, and it falls short. Especially stores like yours need to make each customer feel valued and respected. My intention in sharing this review is not to disparage the brand but to highlight areas that, in my opinion, require attention. I believe that by addressing these concerns, Hermes can continue to provide the high-quality service that is expected from a brand of its caliber. please don't stop judging by the looks of people. I hope my feedback is taken constructively and contributes to the ongoing efforts to improve customer satisfaction. read more

Peter was FANTASTIC and made my second ever Hermès purchase a pleasure. My first purchase being an apple watch. I am eager to return to the store and collaborate with him on other items. His patience and kindness were not only refreshing, but also an asset to the brand and the store. read more

Hermes corporate are you paying attention to these reviews? Everyone at the Chicago store, from the manager to most of the sales associates, have an unpleasant, supercilious attitude. Absolutely no appreciation or consideration for customers that have been loyal for decades. They just want the Cardi B and Kardashian type customer now. Good luck when the bubble bursts. read more

The customer service is AWFUL. Bought 2 pairs of sandals, both 6.5. Brought them home and 1 didn't fit - one was clearly/visually smaller. The next weekend my wife brings one pair back and they won't exchange them, claiming it "has particles on it", not a joke. Particle's, was the issue, manager Brian claimed. Wait for it... After a long confrontational conversation with a MANAGER NAMED BRIAN, who has a terrible, condescending attitude, we find out: 1. the pair I bought was from last season and they don't carry it anymore. They claimed we were the ones that created marks on the shoe, but in reality, they were A YEAR OLD AND SOLD TO US BRAND NEW without comment. So maybe, just maybe the 50 people who tried the sandal on OVER THE LAST YEAR, were they ones that left "particles" - just a thought Brian. 2. They further mention that a few pairs of the sandals run big, while others run small. So it's highly likely that many people who buy multiple pairs have the exact same issue - again, just a thought Brian. I'll never shop in this location again. I'd rather travel to "said" city for a long weekend and make purchases at another store. read more

Today I went in and purchased an item. The older gentleman SA was literally just texting on his phone the whole time. When I got home I noticed he didn't even put the receipt in my bag. I tried to call the store but was on hold Forever and finally just gave up. What a very disappointing experience. read more

They get two stars only because they have some beautiful products, but buyer beware. My husband went to their door where he was immediately let in and purchased items as a birthday gift. He told the salesperson, "This is only 50/50 that this will work". Oh, no problem and we will give you a gift receipt! But what they didn't say is even within a 24 hour window, one may not return anything except for their store credit. Oh, and even though he walked in the store on his first visit, he needs to make an appointment (I can't do it even w a gift receipt) 24 hours in advance and make the return. Basically, their return policy is NOT a return policy but a trap. The Store Manager mentioned it is "printed on their receipt" --the policy, but that's after you have already made a purchase. Oh, and there are these small plates at the register--not a large sign behind the cash register that states NO RETURNS ONLY STORE CREDIT. Basically, I will never shop at this store again and my "store credit"'is going to be used at another location. (Additionally, "Peter" who waited on my husband and suggested he could return items had the advantage that my husband never made it close to the register to read the "small counter sign" because of other customers were there and the transaction was completed on the store's floor. So, the only way he would know there were "no returns" and that he was being hustled was after he made his purchase and by reading the fine print on the receipt. This feels more like a scam than luxury goods store.) read more

Customer service wasn't just awful, it was non-existent. To say I was "greeted" would be inaccurate. Upon entering, I waited patiently near the door thinking a concierge with an iPad or some device would put me in a queue for assistance. No, instead I was snapped at by an advisor who was helping someone else and told to come in? Bizarre. I waited for 15 minutes in women's shoes and actively had a product in hand I wanted to try on. I moved to be in direct view of FOUR different advisors - each decided their phones were more interesting and wondered away. I counted 3 parties being helped in the store and at least 5 advisors on their phones. Absolutely no excuse for not being helped. I've shopped at Hermès in Paris, Brussels, and London - each were shining examples of the House's customer service. Sadly, the Chicago store is just a disgrace by comparison. I love their products, but will be purchasing online or in other cities. The store itself? Absolutely gorgeous. The stairs alone are as much a work of art as the House's scarves and leather goods on display. The staff and service? Horrendous and entirely unworthy of the House they are supposed to represent. read more

I began shopping at the Chicago Hermes store sometimes within the past couple years. During that time I have worked exclusively with Curtis. My experience with him and the store has been nothing but positive. It is easy to make appointments with him and meet with him whenever I happen to stop in. Because my work takes me away from Chicago most of the time, many of my interactions with Curtis are via messaging. Curtis is always attentive to my inquiries regarding products and makes helpful suggestions regarding other products. If you are looking for an amazing SA in the store, I strongly recommend you ask for Curtis. I find Hermes merchandise to be of the highest quality and have never been disappointed with a purchase. The store currently is in a temporary, yet still beautiful, building, and I look forward to the renovated store. read more

Let me be honest here....if you can afford their stuff, your experience will be fabulous. If you can't or aren't an established customer, then you might be less than impressed. I am an established customer and I spent about 2.5 hours selecting and making my purchases. NO OTHER STORE would ever have access to me for this amount of time. At Hermes, it's normal. My sales associate is an absolute doll. She will bend over backwards to make sure I am accommodeted with every detail. She keeps me updated with new arrivals, she knows my sizes, likes and dislikes. This store is not about picking up an item off the shelf and paying. Hermes is all about relationships. It is a different way to shop. read more

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I shopped here today and it could not have been more pleasant. I was greeted upon entering, offered assistance and found the staff very cordial. John, my Sales Specialist, was very helpful with my purchase. The product selection, as expected, was beautiful and of very high quality. I had a solid 5+ experience and look forward to my next visit. read more

The worst luxury experience ever! The sales people are so mean, they don't care about you at all. I felt so uncomfortable there. Today was a beautiful and sunny 60 degrees day and every worker was acting depressed! Who died? I talked to 3 different sales people and none of them where friendly. I was planning to buy a lot but after my experience I left and felt like I wasn't worth their business. These people act like the own the place when they just work there. Not a pleasant experience and I will no longer be an Hermès client. I'll stick to Chanel and Louis Vuitton -brands that actually know you are an equal human being!!!! read more

Service here is always perfect! I have purchased 3 belts and 2 bags from this store. Their items are quality and everyone is always is very professional and very friendly. I have been to many high end stores and was never treated as pleasant and as friendly as i have been treated at Hermès. It would've been great if i remembered my sales person name but ‍ read more

This has to be one of the worst customer experience of my life and I am French! I was wearing a navy blu suit with a blouse and expensive French shoes but I was dismissed and made wait an unreasonable amount of time, told that the item I wanted did not exist and then realized it did, told me they had it and then they could not find it. That is not why I had a bad experienced, i felt completely dismissed from the moment I walked in, the woman that I knew by name said she had no memory of me and told her colleague to take care of me, he probably thought I was not worth his time so he sent me "upstairs" where 2 sales people were free , one of them told me that what I wanted did not exist (ignorant and snub) finally some manager took 20 minutes to research and acknowledge I knew what I was talking about, asked me which color I wanted and came back after 15 minutes to tell me he could not find it!!! I will never ever set a foot in that store again, I had a similar experience 7 years ago when I ordered a ring for a friend's birthday and nothing has changed! Rude, snub, uneducated! Buy on line or go to another store basically they are rude assholes wearing Hermès!!!! read more

It must come from higher up that everyone that works in the store must act like pompous a-holes. Visiting Hermès almost ruined my shopping day after being treated so badly. When I asked for help, two associates that were arranging handkerchiefs basically said "were busy." I looked at my wife in complete astonishment. We left a few pieces I was interested in on the table and walked out. I hope bald associate and the fat one read this. You guys are both terrible. read more

I love this store! Everyone was friendly. I've been an Hermès shopper for awhile and my local boutique closed. They honored my past purchase history and I left with a beautiful B35 on my birthday. I do not live in Chicago but this is my go to store for anything I need! Cannot praise them highly enough for the customer service they provided. read more

If I could give 10 stars for this place, I would. Staff are super friendly, items are of impeccable quality, what more can you ask? Yes, they are expensive, but those items you buy are supposed to last for decades. Quality people, quality. I agree with previous reviewer, this place is like porn for fashionista. I come here maybe once a week, sometimes to check for new items, most of the times to have a chat with my favorite Sales Associate (Craig, by the way, be sure to look for him). Heck I even chat with the security guys because they are just so friendly. From enamel bracelets to leather handbags for the ladies to tie and belts for the gentleman, they have almost everything for everyone. If you want to have an exceptional shopping experience, be sure to make a visit to this store. You want luxury? You pick the right house. Be aware that they are closed on Sundays. read more

I've purchased notebooks, a bag, refills, shoes and other accessories from here. The service is always impeccable, especially if you ask for Craig or Elenia. They are so friendly and I always make my purchases with them. Hermes quality is legendary so there is no need to discuss it here really. I have yet to have anything repaired since it's all so well made but I plan on getting a cleaning for my Ulysses MM notebook soon. I expect it to go with no hitches and I don't expect to pay for it. That's Hermes for you. I wish they had more selection for men's ready-to-wear, but then again that might be a bad thing for me. I would be living on the streets. The prices are through the roof and I am always scared to run in to look at items because I am always tempted to buy something new. I'm only human. read more

I'm very surprised by the negative reviews relating to the customer service at this store, because my experience remains, to this day, one of the best experiences I've ever had. I love fashion. Do I have an extravagant fashionista budget? Nope. But that doesn't mean I can't look and aspire, and frankly, if I have to thumb through the ads for all of the fashion houses while I look through my Vogue and Elle, I feel like I have every right to go into the stores and browse. Now, Hermès is intimidating...let's face it, they sell $100,000 handbags, but nothing ventured, nothing gained. So, dressed in the traveling wear of jeans and a t-shirt, I summoned my courage and ventured in to look at the pretty, pretty scarves and leather goods, prepared to be met with disdainful looks and rolling eyes. What I found instead were sales people who were more than happy to tell me all about every detail of their products. They pulled scarf after scarf out for me, showed me bags, talked about fine craftsmanship and even sent me on my way with a shopping bag and this season's catalog. I felt like I won the customer service lottery. And when the day comes that I have the resources to purchase a lovely Hermès scarf, you can be assured that I will purchase it from this location. Why four stars? Security was a little enthusiastic with the hovering upstairs. Other than that, everything about the store was fantastic. Bravo, Hermès sales team, and thanks for making this low-budget fashionista ridiculously happy! read more