The manager - Anita Parham is awful at customer service. I needed to return a sports coat and was…read morewell inside policy with my original receipt and was accused of wearing the garment and would not process the return..... GENTLEMEN - DO NOT SHOP HERE! Total rip and off and bad experience!

Got to ohare super early and came here. It's a small store but it has a nice selection and a…read morefitting room. I bought a sweater. My associate, British, was super friendly and helpful.

Not very friendly sales associates. Cashier literally balled up my clothes few things In the bag…read moreand tossed it at me lol. Must have been a rough day. Never again.

High End Store with 9 to 5 Prices.....Highly recommend this store with champagne taste, but beer…read morebudgets!

Absolutely wonderful store! We came in with our small children and the staff was incredibly…read morehelpful, taking the time to help the kiddos pick out patches for the very cool hat bar customization experience. 10/10 would recommend, we all had a blast having our hats made. My youngest left his lovey at the store and the Asst. Manager was so accommodating, letting us know that she would ship it to us immediately. Truly above and beyond, not enough positive words to describe this store, management & staff!

I'm so obsessed with this place wow. The prices are same as any other boutique, but they have soo…read moremany cute options. I can't wait for a friend to visit from out of town so I can take them here for some custom hats and other adorable Chicago apparel. Even the fabric bag they use to bag up your items is so cute that I wear it around everywhere now when running errands. Will definitely return. Was I sure based on so many reviews about rude staff, but those people definitely weren't there this day if at all anymore. Staff was really kind and attentive towards me and kindly looked in the back rooms when I inquired if they had more sizes-- and when they did not they offered to order them for me in my size. Great service.

Where is my order! Is been two months since I place my order, I tried communication via Facebook…read moreand what app as well directly. But no response I will like to resolve this. A refund or my order. Please

Great bargains and great customer service! Very helpful and good varieties at the store.read more

This is the biggest brandy i've ever seen! Two floors…read more.. The concept of brandy being one size is honestly ridiculous, and the lack of dressing rooms is a whole other thing. But in terms of brandy melville's, this one is amazing. i bought way too much here. the employees were yelling at us to stand on the staircase instead of the line, which i found pretty dumb but whatever. Also the pricing is weird. I love a brandy always though

Really love the comfortable feeling clothes here and all the varieties if dresses, cute tops, boxer…read morestyle shorts intimates and sweaters. I've shopped here multiple times with my Pyrenees and I love the fact that everything here is either 100% cotton or very close to it. All the intimates I've purchased fit extremely well or I wouldn't keep coming back. I prefer leaving five stars as a local guide but instead I'm leaving three because of the fact that you can't try on anything here before you buy it so if you aren't a Chicago local you're out of luck. So far i haven't had to return anything though because all of these dresses have adjustable straps and if you buy drawstring shorts you can tighten or loosen the material to fit your body type. I am only five foot one so I can definitely fit into these clothes. The only item that didn't fit me well are a pair of denim shorts I purchased but I may either resell them or lose a bit of weight lol. Here all the fitting rooms are permanently closed. But what really upset me yesterday was the fact that I wanted to try on a metallic gold sweater top but the security guard stopped me and said it's the store policy that no one can try anything on not even a sweater! I don't agree with that policy nor have I ever shopped at a boutique women's clothing store where you can't try on something as simple as a sweater! I also wish to add that when you check out not all the girls are friendly. You're told that all intimates are non refundable as a warning and they never ask you if you've had a pleasant shopping experience. They ring everything up kind of like it's just a job to them then ask you if you want a bag? May I suggest to upper management that you train your staff to be kinder and bag everything up. Better yet provide cute cloth bags as a kindness a cute complimentary cloth bag that we can reuse like the bags provided by Free People brand so that it's eco friendly! In summary some of the staff are polite enough to want to help but yesterday there weren't enough sales crew on the floor and some of the cashiers were looking kind of harried. Love the clothes strongly disagree with the no try on before you buy policy here!

Came to the store with my friend but didn't feel we were welcomed here. When paying for our item,…read morethe person who was supposed to take payment didn't say hi, no eye contact, and she was taking to the customers in front of us like we didn't exist. I interrupted and asked " excuse me can you finish our transaction first?". She gave me a dirty look and said "No, I'm answering a question.", and went on taking with that other customer. Then when she finally took payment, she didn't say anything, nothing at all, we didn't know if she was done or if she put the receipt in the bag. I didn't expect to spent money here and be treated with no respect.

Stopped by Nordstrom rack after the gym to find winter shoes, and the selection was lack lustered…read more The prices seemed to be ok. It surprised me because they usually have so much to choose from. No one greeted me and I couldn't find someone to assist me with questions on the floor, so I searched on my own and left empty handed. I decided to go elsewhere to compare

One of the best racks I've been to. The selection is organized, and their designer items are…read morereasonably priced. Service is friendly. Always look forward to coming to this store when I am in Chicago.

Went here to try on some dresses for a dancing event. The staff were extremely helpful, and pulled…read morea ton of dresses for me to try. They seem like they cater to mostly younger folks for proms/quinsiañeras/etc, but there are lots of options available. Size-incusive too; I saw dresses from XS to 5x, though the dresses tend to run small. Price range is in the $150-$500 range depending on what you're looking for. There's a kid section, suits section, shoes section, and tons of dresses, including bridal. If you're looking for a cheap wedding dress ($500 or less), this would be a great place to find one!

This place has a HUGE selection of dresses. Unfortunately, we'd already purchased my daughter's…read moreprom dress elsewhere (and spent way too much money), but were looking to get her a dress for a gala she needs to attend. This place has dresses for quinces, proms, and semi-formal/formal events. They also had some casual wear and had dressy/wedding attire for children. Definitely has a range of prices, which is nice. Plan on coming here in 3 years when my other daughter will presumably need a prom dress! They also carry a decent selection of fancy shoes and accessories.

Staff was not super helpful..... I got there to do a return…read more5-10 minutes before the closing time (that they pushed back 2 hours earlier that day) and they saw me and walked away from the door. No other stores were closing early.... Kind of frustrating

Really cute stuff in here. Like...the cutest. I had a problem where I thought they charged me for…read moresomething I didn't buy, but it was just a technical error that they resolved quickly, and I wasn't actually charged. Phew!

After Shopping at this location. I have never had any customer service issues or any type of…read moremerchandise issues. I do not take what others say or do personal. Excellent quality bags shoes.

Stopped in Tory Burch Outlet ahead of Black Friday to see if they had anything appealing in store…read more I was pleased to see that they were already running some Holiday Deal (50% off with an addition 10-20% off!). I enjoy the TB Outlet as it's one of the few brands that don't make separate inventory at a lower quality level to sell. One can expect the same level of craftsmanship as regular stores here. When entering the store, I was greeted by Joan. She went above and beyond during my shopping experience to make recommendations, hold product for me, and answer all of my questions. I decided to stop back at the end of my visit and ended up purchasing a handbag & perfume set. Joan remembered me and my name immediately. If my purchases go on sale further for black friday, she let me know they can make an easy price adjustment with my receipt in store. The customer service level she gave me was a breath of fresh air. Thanks Joan!