When Brandy Melville first opened a location in Chicago, the shop was pretty small to the point you could barely even move around in it and they had to limit the amount of people inside. I'm glad they changed it to the current location that has two levels and is much more spacious, but it STILL feels too crowded in there each time I've gone (especially on the weekends). My biggest pet peeve here is that the line to go to the dressing room has people blocking entire walls of clothes, so other shoppers can't really look at those items. The employees (who could be mistaken for shoppers most of the time) are typically folding clothes constantly, which also makes it difficult if they are working on folding a section and I can't really browse that section if they are standing in the way. I try to understand because with the amount of traffic in and out of this store, they definitely try to keep it looking nice and neat. Also was sad they had no free stickers or pins by the register this time like they usually do. Womp womp. I've been here many times because I hate paying their expensive shipping prices. It's a great place to just get simple clothes for everyday wear. Their prices are more affordable when compared to other shops too. They always have new styles every time I come here. Can't wait for the Naperville location to open! Hopefully it won't be as crowded. It'll also be more close to me too. Yay :D read more

Not allowed to try on clothes at a clothing store - don't bother shopping here, just order online and return what you don't like

I am a disabled marine. I requested a seat to sit down while my daughter shopped around. They provided accommodations but not even two minutes later a different associate stated you can't sit there you need to stand up. I explained that I was provided seating by another associates she gave me a dirty look like I wa slaying walked away. Not even 5 minutes later that associate sent the security guard to take away an accommodated seat by there own store. They didn't do this discreetly. They did this in front of a big crown that was also shopping in this store. Very poor service to disabled people. read more

Both of my daughters were excited to stop in. We live in Iowa, so this was our closest location. The place was crowded but the line went fast. Both my daughters picked out some items. Great store. read more

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Brandy Melville in Chicago is such a vibe -- effortlessly cool, perfectly curated, and exactly what you'd expect if you love that classic Brandy aesthetic. The moment you walk in, the neutral tones, cozy textures, and simple-but-stylish pieces make you want to revamp your whole wardrobe. The store is clean, well-organized, and the staff are super friendly without being pushy. They're always happy to help you find a specific piece or suggest outfit combos that actually make sense for your style. The vibe feels laid-back yet elevated -- very SoCal meets downtown Chicago. I especially love how easy it is to mix and match their pieces -- soft sweaters, cropped tees, flowy skirts, and accessories that go with literally everything. It's perfect for grabbing those "casual but cute" essentials. If you're a fan of simple, effortless fashion with a timeless edge, Brandy Melville Chicago delivers every time. read more

The clothes here are one size fits all. Weird concept. My daughter wanted to shop there. She picked up a few items. It's not pricey but seems overpriced for what you get. The store has a lot of repeated merchandise on tables and there is no where to sit or rest if you are just waiting. At some point I went outside to get fresh air. I guess BM is a trend now. My daughter is happy with her purchases. read more

The WORST STORE I HAVE EVER BEEN TO!!!! As a 62 year old woman I took my grandchild on a surprise shopping spee (wich we came from the suburbs for). She was so exited and picked up a crap load of stuff to try on, as soon as we entered the store we got greated coldly. Not even a foot into the store the security guard yelled at me because I had a soda in my hand even tho I'M A TYPE 1 DYABETYC, AND NEED IT TO KEEP MY BLOOD SUGAR STABLE! I told him that but apparently no one cares. And apparently they have everything in one size. They are promoting malnurishment, anorexia, eating disorders and unhealthy body images in girls. Because everything is so FLIPING TINY. The shorts are horrendous, shirts are tight as hell. But the worst thing about it is that the GOD DAM FITTING ROOMS WERE CLOSED. The staff didnt tell me they full blown screamed at me for asking were my grand child could try on the clothes she picked. They said " you just have to buy them" THEN WHATS THE DAYAM POINT OF GOING TO THE STORE IN PERSON! BECAUSE OF VANDALISM AND THEFT. We'll yah no crap there's stealing when the securitys​ ass in down stairs eyeing, and screaming at people when he should be upstairs GUARDING THE FITTING ROOM! NEVER IN MY LIFE HAVE I EVER EXPERIENCED SOMTHING LIKE THIS. I AM NEVER GOING BACK, I HOPE THEY GO BANK RUPT AND OUT OF BUISSNES! read more

This is one of the nicest Brandy's we've been to (we've been to NYC, San Fran, Boston, LA, DC, Honolulu, and Tokyo). It's conveniently located off of Michigan Avenue near the Prada store and a Walgreens. It's a typical Brandy with the same decor you see in stores coast to coast with one difference....its the biggest one we've been in. No narrow aisles and wall to wall girls. By Brandy standards it's huge. We always come to pick up a few items for our daughter and some my wife picks up for herself. I don't know what other reviewers are saying about the employees being rude because everyone we spoke with was helpful and pleasant. We left with a smile on our faces. Five stars! read more

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The service is some of the worst I've ever experienced I understand their young but genuinely need people to be fired bc there's no excuse. I've gone there multiple times never have been asked for help ONCE. I'm 19 and I was apphalled and couldn't believe some of the conversations I was hearing. I was confused on who was staff and who was shopping bc I the staff were just talking the whole time expect for the people at cashier and at dressing room. I love the clothes at brandy but the people there are terrible people and workers 2/5 dont recommend read more

My teen, along with every other teen, is obsessed. While she's far from patient, she has no issues with lining up with dozens of other teens outside of Brandy Melville. I've now wasted more hours of my life at Brandy Melville than I care to admit. I thought we were smart by getting there right when they opened for our most recent visit, but even that was a 30 min line. The Chicago store is small and narrow. I'm hoping one day they expand, which would result in shorter lines, but as of now their downtown location on Walton is the only one in Illinois. I'm crossing my fingers for Old Orchard or Northbrook Court, which would make many North Shore teenagers happy campers. I don't really see what's so special about their clothes and the "one size fits all" confuses me since girls at this age (or any age) are many different shapes and sizes. But I've also discovered that many teens like to dress exactly like each other and so I waited in line with many girls in their brandy, aritzia, lululemon uniforms. Once inside we loaded up with sweatpants and number shirts that looked exactly like the clothes she has at home...and got in another line (whoo hoo) for the dressing room. I'm not even sure why there's a need to try it on at this point since she knows how their shirts and sweatpants fit, but i think that's part of the fun. Fortunately, there was no line at the cash register so we made our purchases (I will admit their pricing is pretty good) and left...making the dreams of the teenager girl at the front of the line outside come true. read more

My daughter loves Brandy and we visit the Chicago store annually. The new location is much larger and allows for more options. Wish they had more try on rooms because that line was long! But other than that, it was great. Love the location. read more

The hours posted online are not the actual hours. Online, it says they open at 10 AM. We had to be else where at 12 PM today, and took the hour and a half long detour out of the way to stop here (we live far away) for a little right when they "opened" at 10, just to get here and see that it is not open until 12 PM. Update your hours. read more

My daughter fits their very narrow mold and wanted to go there, but my fat, disabled self was not acceptable to them. I dared to sit to wait for my daughter to come out of the dressing room. I carefully chose a place where there were 3 open slots or so where clothes might go, so I would not disturb anything. I was told very rudely, "You can't sit there!" Long story short it spiraled into a shouting match, which ended with "So you have nowhere for disabled people to sit?" "Nope." "So you don't want the business of disabled people?" "No." And I left at that. She followed us out the whole way, crossing her arms and glaring. Also, their elevator light was out... the only light in the elevator, so it was pitch black. The terrible state of the handwritten sign on the door about the light made it clear that this had been an issue for some time and was not a priority for them to fix. If you are one step left of center, don't bother. read more

They had great stock and service but beware of teenage girls bullying their parents to buy them something

Karen checked me out at the register and had the most lovely encounter ever. Made my whole shopping experience ten times better. Girl needs a raise!!!!!! Excellent costumer service. read more

This is the most ridiculous store I've ever been to. Got here with my niece 10 mins before it opened. We were the first ones here. Doors open and we let people go ahead of us to be kind. Then security tells us only 20 people at a time and we had to stand in the rain for 30 minutes waiting for people to leave. We drove 2 1/2 hours from Madison to get here. There is plenty of space in the store for more people. This is the most absurd process I have ever seen. Never ever ever going here again. Shop online. Not worth the time, effort, and aggravation. Once inside, the staff is rude and keep telling you to move and not to stand wherever you're standing. One of the worst shopping experiences I've had. I don't get the allure of these poorly run business at all. read more

Brandy Melville - Women's Clothing Near Me - Chicago, Illinois

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The employees are chill and seem patient and nice, although it may be because I look like a white teenage girl. Haven't experienced any lines outside the store. Went in to look for clothes and dropped a few things on the ground. They may have laughed, I was embarrassed, but one girl came up and said she had it. The dressing room policy is stricter than I've heard it was before-- no bags inside, and no bras or underwear. I'm assuming because of shoplifting issues. I love the clothes they sell here, they can be pricey for such small basic items but I like looking around. It seems like a nice place to work at. I wish fitting room policies were less strict because I wanted to try on a bra since I didn't know how small it would be and didn't want to pay $20 for a small piece of fabric if it wouldn't fit. read more

I took my teenager there because she was dying to shop there I guess it's going viral on TikTok or something. There is a line to get in. We were waiting in line for like half an hour, among other parents and their teenage daughters wanting to shop lol read more

very very dirty. Long line to get in. Long line to try on clothing. Long line to pay. huge dust bunnies everywher. things just piled up on boxes read more

This place is absolute trash. I visited here for the first time today and I highly regret doing so. The staff was fine, but there was a white woman with her husband and two children who were literally taking over the store and just standing in spots where other customers were trying to shop as well. Very inconsiderate. I went to the fitting room and asked the mom if she was in line, because again, she was taking up so much space with no regard to other people. She haughtily told me that she is waiting for her daughter, not indicating which room her daughter is in. I tried to go into a room and she literally SCREAMED "I just told you my daughter is in there - are you deaf!" I was absolutely stunned. She then went on to call me a teenager / 20 year old (actually a huge compliment because I am much older than that lol) who is acting like I know everything when I know nothing. The details are fuzzy because I was honestly in shock. But she was so so abrasive and at that point I was done with the store so put the clothes down and left. On my way out, once again, her and her family were crowding the entrance and I had to wait until they were in the mood to budge so I could get the fuck out of there. I so wish I could have recorded her outburst to share with the world. It was insane. read more

Nice selection. Friendly service at checkout. Not one of the four people working in a quiet day were helping at the change rooms. Free stickers and mini pins. read more

Order online. The female workers here (all who fit the brandy Melville mold - tall, white, skinny) are extremely rude and unwelcoming. The opposite of customer service. When going to check out they literally just stare at you waiting at the counter like "are you serious? You're making me work?" It feels like a mean girl clique in there! Also note during covid there will be a long line no matter the time of the day. This is understandable because the store is tiny. But after waiting in line for an hour, it would be nice to see a smiling face. I've been here twice and the workers were the same both times. The only time one was actually helpful and kind was a black girl with blonde hair (also the only non white person I've seen work there). The others are terrible at their job. read more

I always loved shopping brandy's online so when I came to visit I was so excited to see there was one super close to where I was staying. Such a good selection. Super sweet staff at the counter. I didn't try anything on since I buy from there often so I don't know how organized that is, but everything I experienced was top tier. With it being nascar street race week it was pretty busy but nothing horrible. Very satisfied with my visit. read more

I have heard about this store and it's bad juju of judgy employees, I didn't believe it until now. First of all it is clear that this store hires on looks and not, on service qualities, the girls are only talking about their nose rings the whole time, and talking badly about past customers, that is definitely not professional in my book. Though what just pushed me of the edge was when the employees thought that I was stealing, that offended me so much ( I believe it was racially motivated ). I still ended up buying two things , the products were decent. Lastly I have never felt so judged in my whole life everything I did apparently deserved a stare, like what is walking around a store browsing so weird (it's not). So in the end I would just like to say buy their products online don't even think about going in the store. #rudeemployees #judgy #notrecommended #terribleservice read more

We went to this store on 1/19/21. There were 3 girls behind the counter, all on their phones the entire time we were there. They seemed upset when we asked them to get a shirt that was on a high shelf. They were so incredibly rude! It is so disappointing to go into a boutique type store, and not even get acknowledged. We will not be back! read more

save yourself. this is Hell. lines to get in, lines for the dressing room. next time I'm faking my own demise to avoid coming here. salespeople are actually nice but I'll never come here again. save yourself read more

Staff weren't very friendly I walked in and no welcome or anything, when I asked a question one of the white girls were quick to respond in a rude tone. As I put my items up to checkout the white girl seemed annoyed that she had to do her job. After she just shoved the bag to me nothing else. read more

I get the brand itself is pretty controversial but what I don't get is why people leave bad reviews based on things that the employees don't have any control over. If you don't like how cramped and busy it gets in there then maybe don't go in on their busiest days aka Fridays, and Saturdays (of course that's when all the rude teen girls shopping will be in) I went in on a week day during what would be the typical school hours and the store was actually peaceful! And the employees are super sweet and helpful too! Also the "there's no pocs" complaint is a rumor as there was actually diversity between the workers I saw that day. read more

idk why theres bad reviews the workers here are super sweet i had a good convo with the girl working at the cashier !! also rlly cute clothes read more

I don't know why everyone is giving bad reviews. I was here and all of the workers were very kind and helpful..

I might be an outlier in that I think the staff are really nice for a Brandy store. They were sweet in my experience, even when really busy. I was really pleasantly surprised by that too, after visiting their stores in NYC and LA where the employees were just pretty rude. There is usually something good here, although in recent times I've seen the selection is a lot more tops/hoodies/sweaters than bottoms. The clothes are good quality for the price point. The worst part about shopping here is probably the other customers. It gets really crowded and it's a mix of mostly rude teen girls then sometimes I'll see parents who can't control their small kids who try to get into the fitting rooms which is kind of anxiety inducing. I would recommend coming here at an off time if at all possible, like during the week, weekends are very crowded. Be prepared to wait forever to try stuff on if you go on a weekend especially. I'm happy to have a store here since I love their clothes but there are a couple inconveniences to be aware of. read more

I love brandy Melville! The girl with the shortish blonde hair (tess I think!?) is so cute and sweet! Helped me find exactly what I wanted!

The sizing is not only disrespectful, but it's foolish. I know I'm not alone in saying that finding confidence is difficult at times. Brands with one size should be left in the past. The saying, "One size fits all," is not only inaccurate, but it's also imprudent. Our uniqueness and differences are what make humans perfect and beautiful. Brandy Melville causes girls all over the country to find imperfections in themselves. It makes us feel like we need to become something other than ourselves to fit this brand's standards and the waist of the tiny jeans. We need to stop satisfying Silvio Marsan and the generations that will carry on this discouraging brand and invest in clothing that will fit our bodies because that's what clothing is supposed to do. We aren't supposed to fit a pair of jeans. The pair of jeans are meant to fit the beautiful body that is wearing them. read more

i rated this 5 stars because all of the staff were so friendly and so sweet! There was also good customer service.

Wish I could give this store -10 stars. The girls that work here are children and the rudest, most entitled people ever. Today it was pouring rain and about 15 of us were waiting in line for the store. The workers did not let ONE person in for over 45 minutes (remind you it was pouring and 45 degrees). When we would ask if they were taking people they would not give us straight answers and then LOCKED the door so no one else could go in and ask questions WHILE IT WAS RAINING! We understand that it's COVID and it needs to be limited people, but it was ridiculous. The store was NOT full. We asked again (by knocking 20 times) and the rude girl said again, they were not taking anyone. I told her she should make an announcement to the 15 people waiting in the pouring rain. She didn't care. Horrrrible store, just shop their website if you really want their stuff. read more

It was my first time at the Brandy in Chicago and it was truly amazing!! Amy, Alizeh, and Helena helped me while I was there and all three of them were truly amazing!! They were so kind and helpful and helped me with everything. The store was so organized and clean!! Will definitely be going back soon :) read more

The staff working on July 25th were all very rude. We to in line at 2:30 and at 3:57 they said they wouldn't let us in line. Despite the fact at 3:15 they told us we would get in before they closed their door at 4:00. No one was outside cutting off the line. The manager has zero people skills and I know they have less people in store because of Covid but then they need to have a better policy cutting off the line prior to 3 minutes before the close the door. I believe store didn't officially close until 5:00. We drove an hour to get to the store, waited in line for 1 1/2. They need better management skills. read more

Love there stuff best thing in the whole world you should decently check it out I come here all the time it is literally my home

The majority of the employees were nice and the store was well organized. However, the person who checked me out left me with a bitter taste in my mouth. I am patient with retail workers as I am one myself. I asked kindly if I could run my card as credit and she said yes. I tried to do so and she told me to "Just put my pin in". She was not welcoming from the start and made me question buying anything from this location. read more

The store was amazing! Great options to choose from, and very organized. The workers were very sweet and helpful! I definitely recommend going earlier in the day so you can pass the line. The workers were wearing gloves and masks so Covid safe!! read more