On a relatively impromptu whim to visit this boutique about 30 minutes from closing, I wasn't sure what kind of service to expect and it was nothing short of perfect and personal as luxury shopping should be. My associate was knowledgeable, courteous, and picked out my style right away and made me feel so excited with his own genuine warmth. Buying investment pieces like this can be scary and thrilling at the same time but this bag will be loved from now on down to my daughter and I couldn't be more happy with my experience. read more

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Closes much earlier than advertised. Waste of time. Many other customers walked up at the same time and even after us. read more

The staff is very attentive. They assisted my friend with looking at various purses. They helped and wrapped the bag up nicely. It is a nice place to visit especially olif you like high end items. read more

Chanel - Inside counter - Accessories Near Me - Chicago, Illinois

I enjoy looking around in Chanel when I'm walking down Oak. As known the store is high-end. The staff were nice and available with any questions we had. The inside is really bright and everything is displayed very nicely. read more

This was one of the more pleasant Chanel experiences I have had. I was visiting from NYC, where the Chanel boutiques often have lines out the door, which was not the case with this location. I walked right in without an appointment and someone came to help me within minutes. The store is spacious and has a decent selection. The woman who helped me was very friendly, knowledgeable, and patient. Definitely one of the better Chanel stores I have been to! read more

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We stopped by briefly on a particularly cold afternoon, following time spent nearby. What stood out was not inconvenience, but contrast. As we approached, the door was closed in front of us, despite a quiet boutique with only a handful of clients inside. A member of staff came forward to ask about an appointment and suggested we register and wait outside. We chose not to. Practices, of course, vary from house to house. What tends not to vary--at least among those with a more established sense of themselves--is the ability to recognize presence without requiring demonstration. That instinct is rarely formal, and almost never conditional. When it is absent, one begins to notice a subtle shift: from ease to effort, from assurance to procedure, from refinement to something that feels... rehearsed. It is a small distinction, though not an insignificant one. In environments where standards are deeply understood, access is not performed. It is simply extended--quietly, correctly, and without hesitation. One assumes this location will, in time, come to understand the difference. Until then, it remains an interesting interpretation. read more

I'll make this short & sweet. Store filled with beautiful luxury items presented by staff with ghetto attitude.

Keep your wife out of this store! The excellent location and amazing sales associates luxury comes at a cost. The store is well maintained as a Chanel should be. A refreshing drink is offered and they have nice husband seating area. If you want to see your special someone eyes light up this is the spot for you. read more

Chanel - Accessories Near Me - Chicago, Illinois

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This store was horrible. I was walking around and everything and then we stopped by Chanel and then this guy was rude and told me and my partner to wait and then he point 2 fingers into the coworker and told someone to come over maybe a manager to see if we go in, after 5 mins outside while is almost 40 and really windy the let us in and we were force to put our cup of water in a separate place, we went through the second door and I instantly felt the bad energy of the place. One employee was like if you need help let me know and they all were in their phone. Tbh it's not that serious and if youre in this stores that are luxury you should be nice. And being on the phone with the lowest unacceptable customer service. Chanel IS NOOOTTTTTTTTTT that serious and you should buy somewhere else that could give you customer service and satisfaction this place needs to be shut down or have a lot of secret shoppers in order for this place to be back into a better place read more

I enjoyed this particular store, SA Karolina was very professional, welcoming and very very patient to my needs. She also ensured my experience was great, I came here because I was simply looking for a new bag, went in, browsed around and told her I will be back if I didn't find anything I liked in a different store. Came back and Karolina helped me ensure I was comfortable with my bag, she was not pushy, or trying to upsell me anything else. She focused on what I was looking for and gave me my space to browse. I was offered seating as well as beverage choice, which I opted for a sparky water. I walked out with a beautiful bag and will come back and see Karolina for my future chanel needs ..if you're looking to shop here, ask for Karolina. read more

Chanel - Accessories Near Me - Chicago, Illinois

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The older white woman that greets people at the front is horrid. She was incredibly discourteous to multiple customers and was so cruel to someone asking a simple question nearby. The sales advisor, Maple, is an absolute gem and angel of a woman. I will be a loyal customer of this store simply because of her. She is knowledgeable, patient and I will be recommending her to my friends. LOVE Maple read more

Well, someone watched Pretty Woman. My wife and I rode bikes in Chicago on a hot humid day in July, so we walked in looking like desert island hobos in a water balloon fight. Yet, my wife is into the finer things (the exception being me) and she has the means to purchase, so we were both treated with respect and care, even being provided sleek refillable water bottles. read more

Got some sneakers here for my birthday and I love them, there was a line to get in but Vivian came and got me from the door she was very patient and answering all my questions and getting the things that I wanted to try on. I also love the decor it's so coco chanel. Can't wait to go back... read more

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Karyn T has been very helpful. She was patient with my questions and welcomed us to the boutique. I haven't been to this location since they moved about 4 years ago. We had nothing but positive experience shopping here. read more

Arrived at 4:33pm on a Sunday only to find out they stop letting people in at 4:30pm , 30 min before the store closes . Everywhere says 5pm closing. The only spot you will know they close 30 min early is the sign on their window. Called the store and an operator told me she will send an inquiry, we explained we are in front of the store and she said they will call me. Update the hours , I paid for parking to find a sign outside the store, no where else listed. Bad experience. I was wanting to grab something for my birthday this week. read more

Bought my second Chanel here, oh the good ole days. High end treatment with luxurious bags and not sure if they still do the champagne treatment post purchase read more

Waited 45 minutes in the Chicago cold until a SA was available. There were only 3 people ahead of me in line too.

The Chanel customer service it currently at the level 0 or should I say unacceptable. The Target security has more class that this clown who stands at Chanel door on Oak St. I'm an old customer, who spent lots of money there throughout the years at different locations and will not be ever back to this beyond ground level of customer service. I called to make an appointment. Well, they told me I don't need it in the Chicago store on Oak and I should just go in. An hour later I came and I was treated with a horrible disrespect by this ignorant so called security man with a massive attitude and zero class. The store was empty and two sales associates leaning on a desk. The weather is chicago is freezing and they think that putting on a fake show of line of people waiting will give them more attention. Well, it will not. Chanel is not what is used to be! read more

Our SA, Viviana, provided outstanding service and we had a great shopping experience! She is fun, friendly and has a glowing personality. She went above and beyond during our time at the boutique and even followed up with us after we arrived home. We would make another special trip to Chicago just to see her.  She deserves a gold medal for customer service! Thanks for everything and we hope to see you again soon! Vanessa & Bryan read more

Bought a lot here and every single watch Melanie suggested. Then it took months for her to ever answer me (which I understood as her mother passed)-- then again it took months. Then I was passed off to someone else. Loyalty doesn't matter here. read more

From beginning to end, the shopping experience at Chanel was sublime. I've visited multiple times and each visit was enjoyable, fun, and even educational. It's obvious the advisors at the Chicago boutique are exceptionally well-trained, knowledgeable about each of the products, and seem to enjoy working together. Beyond the great customer service, the boutique itself is elegantly contemporary. I was pleasantly surprised a space could feel so elevated and yet remain comfortable and grounded enough to still be inviting (a tribute again to the demeanor and hospitality of the advisors and front door staff). It should go without saying the products and post-purchase care are of course excellent. I would give six out of five stars for the Chicago boutique and its entire team if I could. read more

I will never go back to this store. I was not treated nicely and in fact, I saw the advisor rolling her eyes as she walked away from me even though I purchase an original medium flap. I felt like she was rushing me and pushing me to buy something I didn't want. I was so disgusted that I vowed to return it. My wonderful husband booked us a trip to Paris where we were treated so nicely, the way a brand like this should treat you. The customer service in Paris is beyond! Maybe the local advisors should be sent to Paris for training! From now on all my Chanel's will be bought in Paris. They clearly do not need my business! read more

Of course this is my fave safe place on the Earth. Let's be real, people who work here are amazing. Polite, with smiles and very understanding for everything you want and need. They will go extra mile for your wishes. Either you need advice in cosmetics Troy is a God of Cosmetology:) For real, great energy, great people, I always enjoy shopping here and spend some time in between all these gorgeous clothes and shoes and bags.. Chanel is my kind of thing and there is nothing I can do about it. read more

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so I went to chanel and no i wasnt dressed up or anything. There was a line to get in as they only have so many associates per customers but the wait wasnt long. I just want to say if you go there ask for james townsend he really went above and beyond to try to help me. i fell in love with a pair of shoes unfortunately my size was gone but boy he really went in the back room looking hard to find my size or a comparable style i might like that was similar. He just can really read your style and pick out amazing options for you. He definitely knows all the products and what will suit you best so please make your store trip worth it and ask for him. read more

I went into Chanel- that's now 65 E. Oak (they've moved from the flagship store on Michigan). Now, they're on the same block w/ such staples as, Hermès and Vera Wang but still in a class if it's own. Now, the thing with high end stores are that there's a Pretty Woman complex there. Meaning, you will have money to spend there, but they won't f- -k with you unless they KNOW you're there to spend it. However, NOT TODAY and not @ Chanel. I walked up. The doorman opened the door for me. It was a Saturday and very busy so I was expecting to be ignored! I walked in and was immediately approach by a pleasant woman name Karyn. She showed me so many bags (don't u dare say purse) that my head was spinning. I knew what I wanted and had stopped in JUST to see if their inventory was better than what was online. My gawd!! Yes it was!! BEAUTIFUL GOWNS!!! (in my Aretha voice). She pulled back the door and I was ENLIGHTENED! COLORS!! STYLES!! SIZES!! Oh my! Karyn offered me drinks: sparkling water, libations, etc etc. She took me upstairs to show me boots, she gave me lil knowledge on the location (Coco Chanel is engraved in the...well go there and she'll tell you). Once I finally picked a color, style, and size, she took me over to get a lil pampering (which is when I THEN decided for some champagne, dahling ). She had Jackie and Troy (lovely young man. We vibed over some 80's music playing over the sound system) gave me a hand treatment and beat my face with a lil rouge and brow powder). Once my bag was wrapped and ready to go, Karyn came to take me over to pay. Oh yea! I forgot I owe y'all some $! Karyn was so patient b/c my card kept getting declined. I don't make big purchases like this often but Hell! t's my birthday, I can buy if I want to! She was very patient although was closing time AND I had to call my card company. Eventually, she came up with a resolution and I was able to make my purchase. I'll go back to this store but I'll call to see if Karyn is working there b4hand. She made the experience tolerable as most tend to ignore you or look down their noses. Update 12/2019 Sadly, I have to give Karen (no longer Karyn) a negative review. The boutique director emailed and invited me to an exclusive event. Karen was supposed to have sent me details but there was no communication. I emailed and emailed. They lost out on another purse and passport holder (if available) and hopefully coronavirus has hurt her sales. I had money to spend at the event. Don't ignore potential sales. Idk what happened. She WAS so pleasant read more

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This review is dedicated to the Asian sales lady with black hair just a little over shoulder who served me last Saturday afternoon. She is very unprofessional and rude. When we ask her to show us some earrings she looks so annoyed, rolled her eyes and gave us an attitude. Then we checked out, another white couple walked into to the store, guess what? She welcome them like they are her parents! My friend and I, both Asians, feel so disrespected the entire time. Oh it's worth to mention another girl who is responsible customers to SAs was super nice to us. read more

Exceptional service. Security was very welcoming and sales person helpful. Looked at their necklaces, bracelets, and sunglasses until I narrowed it down to one item. I'm very pleased with the service here. I'm not much of a browser so can't say much for the rest of this boutique. But it's clean and there's enough help to go around! read more

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The line was not long but moving extremely slow. The show room was not crowded at all. You know it is 20F outside. We were waiting outside for at least 20 minutues and nobody ahead of us were given the access to the store. Quite arrognant. feel like the store does not value customers. The stores in Houston or other city never do the same read more

Bought Chanel tennis shoes and after the first time caught in the rain, they bled and were ruined. Chanel Chicago's repair explanation. "They are fashion forward, and not designed to resist water". Seriously?!? $900 junk with no desire to back their reputation. read more

Chanel - Accessories Near Me - Chicago, Illinois

This place seriously is full of pretentious staff. I took in A product that I had bought around four months prior. The cream was congealing and was literally looking like curdled milk. When I took it into the store the manager said "how do I know that's our product". "You're right, are used all the product and then filled it with oil of Olay so I could bring it back and get a freebie. Give me a break!!!! The manager on duty was clearly a self made millionaire as she looked down on me like I was a thief. I contacted customer service and they were appalled at the behavior of this manager. I would highly recommend getting your Chanel products elsewhere. This is Chicago not rodeo drive. read more

I had a good experience here buying my first Chanel Handbag. I had been looking to purchase the Chanel Deauville and understood that it was a hard to find item so I came into the store assuming I wasn't going to find one. I was also dressed more like a tourist and wasn't wearing anything special that screamed I'm ready to buy. When I arrived, the store was busy (it was a Saturday on a holiday weekend). However, I was greeted and started looking at their bags. An SA approached me quickly and I asked about the Deauville's. I was asked to wait a little bit while they checked and offered a beverage. At this point, I wasn't sure it was going to be in stock, but they had a good selection of the Gabrielle's as well so I figured I'd look. They had one in stock that they offered to me and I ended up purchasing it. Checkout was easy and they gave me a glass of champagne. If there were any weird stares, it was actually from other customers who were dressed better than I was. My experience in this boutique and with this SA (sorry forgot his name) was the kind of service I expect when going to Chanel. I will say that with my experience at this location and their Vegas locations, I will likely purchase from these locations in the future instead of the Orange County and Beverly Hills locations even if they are closer to me. The only reason I docked one star is that I haven't received any follow up or thank you from them. I figured for a 3k purchase, they would at least send you a card or something. No biggie but I notice those things. read more

Let me start with this... bought a $6k purse for my wife an year ago one part was faulty went back to them to fix it they said will send it to Paris and it's been 1 year almost no response from the store we had to chase them every 2 months no update is this kind of services expected form a brand like this pathetic never recommend this brand worst than Nine West. There customer service is worst than dollar store service. Comparing them to LV and Hermes they are pathetic and staff also has no customer service experience. read more

I purchased a Chanel J-12 for my birthday. I needed to have the watch sized so I took a trip to the Chanel boutique on East Oak. I walked in and was greeted immediately by a young sales representative named Paul. He was very polite and professional. Everyone was helpful and friendly. I highly recommend this boutique. Elaine H. read more

I keep forgetting I bought a slightly ostentatious but decent white leather and metal brooch oh dear is it broach, no brooch one wears broach one does. But my main bit was refilling my parfum supplies. Troy was quite lovely and the experience went on and on and I may have been a bit dissying, One gal, rather of the Tilda Swinton ilk, admired my shiny and Chanel-esque necklaces which are to be had for a song here in Apalachicola at the Rivercity Mercantile. We were in Chicago to see Lara Fabian. Tickets were hideously priced and we learned later we'd've been much better off to see her in Quebec. Long story short, I changed my mind and went with a ltd-edition or special set fragrance (Gardenia) and skipped another flacon (crystal bottle of perfume) of Chanel No. 5. all of which is silly as my go-to fragrance for decades is Coco eau de parfum and I am now out of it. I unpacked the bag back in Florida and I had Chanel No. 5 - they never went with my change of heart. So working with Troy I arranged and shipped back the 5 for Gardenia and in the letter specifically requested a flacon of Gardenia parfum (I still have some on a bottle but I don't recall from where). Troy sent me an eau de parfum glass bottle. I keep spritzing and spritzing and it's light as rain. Lovely but no drama. No perfume. So now I am in the process of getting back with Troy to go with Coco. Troy apparently didn't quite get the flacon reference and we none of us knew Gardenia currently cannot be had in perfume in the USA. So things were not perfect, but to be fair, I am dizzying. I am an artist and aesthete and I want to design for Chanel, work with Virginie Viard, as we are born the same year, and I am a busy one. Also, I have some weird Chanel connection. DOB is 28 April, the feast of St. Peter of Chanel. Birth surname ROCHON and family surname KAHLER and real father's surname TROLAN all have at least three of the CHANEL letters. I grew up with Chanel as Mom and I are French and now French-American. Christmas is a-coming and Chicago's shop is busting over with business. Troy and the ladies and odd man or two have their work cut out for them and it's cut out of some comfortable tweed. Adieu! read more

Excellent customer service provided by Karolina. Thank you for your patience and attentiveness.

Great service and experience! I am a very pleased customer that will return when visiting.

Spoke with a staff person by phone. Utterly useless. She could not wait to get off the phone. Could not have been less helpful. I expect professional service when ready to have over $7,000 for a bag. Honestly, the treatment at Fashionphile is far superior. read more

Standing at the counter awaiting assistance, a man in front of me opened drawers/made notes on a clipboard, paying no attention to me, then walked right past me without acknowledging my presence; only finally turning around when I said I was there to pick up an item. He then left me at the counter and continued his clipboard work with apparently no intention of helping me, while another staff member nearby got into an argument with a phone client, then stormed by me shaking her head without acknowledging my presence. Luckily a genial young man happened to walk by, immediately asking if I needed help when I looked up, then promptly retrieving my item. High-end boutiques need to take the lead in exemplary customer service. read more

I was looking for a beige classic Chanel bag in dec2020. 6 months later I get a call stating that the bag was there at the store and Ineeded to buy the bag immediately . Since they had my credit card info , they would go a ahead and process the payment . Only problem was I am in Portugal and i received the message at 12.30 am my time . I told the lady I will be back in Chicago in 3 days and I will stop by the store to pick the bag . I would like to pay at the store . The sales rep was insistent that they ran my card right away which I was not comfortable with . She was obnoxious , unprofessional and extremely rude . She claimed there were many people waiting for that bag and I have to immediately pay over the phone otherwise to have a good day. This is not a good service in any possible way . Not expected from a brand as like Chanel . naila.ahmed@comcast.net read more

I have a repair that has been at the Chanel store for almost 2 years. They are not returning my calls and when I call customer care it goes nowhere. So fed up with their horrible customer service. I have many Chanel items and I am done spending money on them. read more