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    Torrid

    3.3 (35 reviews)
    Closed 11:00 am - 7:00 pm

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    7 years ago

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    8 years ago

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    7 years ago

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    13 years ago

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    12 years ago

    This torrid is the best I've been to. They have great service and a wonderful selection.

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    10 years ago

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    Ask the Community - Torrid

    Review Highlights - Torrid

    They have a nice section of clearance clothes are the sales ladies go out of the way to tell you about discounts and to make sure you have the savings card.

    Mentioned in 4 reviews

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    I had a very disappointing experience at this Ross location due to poor customer service from a…read morecashier named JASMINE. When I went to her register after she called me up, her attitude was immediately rude and unwelcoming. During my purchase, one of my items was accidentally scanned twice, which I unfortunately didn't notice until I got home and checked my receipt. Another issue was the way the transaction was handled. While my payment was still processing, the cashier turned around and stopped assisting me. When the payment finished, instead of handing me my receipt like she did with the customers before me, she simply told me to grab it myself from the machine. It felt dismissive and unprofessional. I already tried resolving this with the store manager ABBY, but my concerns were dismissed, so I'm now reaching out for further assistance and hoping this issue is taken seriously.

    I had an experience today at Ross dress for less in River Grove. I asked to use the woman's…read morebathroom. I was told that there was no toilet paper. I said really? The woman told me that obviously they're very busy over the weekend and there were a lot of customers. I said to her it's 4:00 Monday afternoon. Wouldn't the manager want to run next door to Walgreens and grab some toilet paper for the customers? I was told the bathroom was originally for employees only. I'm like okay but it's for customers now and it's 4:00 and you're telling me that you've told everybody all day long there is no toilet paper. I know it sounds like a minor thing, but what about customer service. I asked where the manager was she said she was gone for the day. I asked if the manager Could go get toilet paper and she said we'll get a shipment someday. I was dumbfounded. I told her this certainly would happen at Nordstrom's or Macy's. She told me obviously Ross is no Nordstrom's or Macy's. I don't think she projected a professional image for Ross and as far as being a customer, I certainly was not respected in any stretch of imagination. I know I sound like a Karen, but in 2025 this is uncalled for.

    Windsor

    Windsor

    (10 reviews)

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    I shop at Windsor a ton over the years bc it's my go-to when I want a cute outfit for a night out…read more I went to the HIP mall location with about 8 items to try on. I asked the clerk for a smaller size of jeans which she goes to get. When she returns, she said she cannot give me the jeans bc there is a line (2 people waiting, mind you). I stated I am already undressed in the room, and would need to try them in order to purchase them. She refused to hand me the jeans. What?! I have never in my life heard of this stupidity. Another worker happened to be nearby and she also confirmed I cannot try the jeans. I told them I was planning to spend about 200 there on various items, but would no longer be purchasing ANYTHING since I cannot try the jeans on. I wasn't upset - kind of shocked at the terrible policy that is not customer friendly. Never heard of this silliness. Instead, I went to Akira where they were AWESOME stocked my fitting room with suggested items and I spent over 300 there - SO ESSENTIALLY Windsor lost a sale due to an idiotic policy. Funny.

    My daughter was desperate for an inexpensive formal dress. We got bad information that led us to…read morethe Windsor at Westfield where everyone was pretty rude and not much help. Frustrated & thinking we'd have to spend a bunch on a one time use dress, Jessie from Harlem/Irving plaza mall saved the day and sold us a damaged dress for less which we were able to clean up and have altered for still way less than most other dress shops. Also, as my daughter has noted, the Windsor dresses have POCKETS which should be a no-brainer for any designer but kudos to Windsor for getting it right!! Also, definitely recommend keeping your money in the city & hitting the HIP location. The trip to the 'nicer' mall was a waste of time & $. Employees at HIP WAY more friendly & competent.

    Torrid - womenscloth - Updated May 2026

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