Your manager that answered the phone and was working on 1/1/26 at 10:50 AM, rude as hell. I will literally never shop at torrid again if this is who you guys are hiring. Insanely dismissive, attitude. Like I truly had to put the phone down because I was about to go in the there and slap the piss out of her. You chose this job, do better. According to her, the store has 0 selection. Nothing at all. If I need something I need to buy it online. I will be escalating this because that was literally the most insane thing to deal with first thing in The morning. I see why storefront torrids are closing down lol. Raggedy. read more

Not a lot of choice in where to shop if you're over a size 12 or so, so whether or not to shop here is not really something a factor, unfortunately. When I came in to pick up an item on hold (it's not listed online, unfortunately) there was no acknowledgment of my existence until I went to the checkout to pick up the item on hold. Not even a hello when I first came into the store. I'm not sure if that's because one or both of the women working had friends visiting or not--although neither seemed to be talking to their friend(s) when I arrived (I know they had buddies there because of the way they were talking when the woman left). They checked out my stuff and when I called to get directions to the store (I can't figure out the layout of the HIP at all) they were helpful, but when I entered the actual store did the very least. read more

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What is the point of being in a mall if your hours don't match the mall? Ridiculous. Waste of a trip. Will not bother making my the drive to any Torrid in the future. read more

I've come in here a couple of times and today confirmed that there are really miserable staff here. I was there earlier today and got a "look" from a woman when I asked if I could try something on, sorry I had to make you actually get up from your chair. She plopped back down and continued to cough and loudly scream from one side of the store to the other, to talk to the other staff. Would it hurt you guys to acknowledge a customer in the store? They also have a small section of clothing. I'll visit a different location next time. read more

Torrid offers moderately-priced clothing for curvy girls. The clothes are cute and seem to be made well. I find that I have more luck with jeans and skirts at Torrid than with their selection of tops. This location has the best customer service I've experienced in any store ever. Every person I have ever come across in this store has been friendly and helpful without being pushy. The girl in the fitting room has my heart. She told me I had great legs when I was trying on a skirt. THIS is why I shop here. Where else does a curvy girl get comments about how great her body looks? In a "normal sized" store, I would receive stares from people thinking "does she think she can actually work that skirt?" read more

I really like this place. First of all, there is a TON of cute stuff here! During my hunt for something retro to wear to the Spring Fling tomorrow I had seen a couple of really pretty dresses on the clearance rack that had potential. There were also a lot of trendy clothes, but not too trendy that they would make me look ridiculous. And they make me feel sexy instead of like a fatass ;). I also like that the employees are also plus size, which makes me feel very comfortable to shop there. They are helpful and polite and don't get all miffed when you tell them that you are "just looking for now". I do kinda wish that the prices were a bit lower, but oh well :). read more

Today was my first visit here in a long time, and was without a doubt my last. The service was very poor - I was here for over an hour and was never offered assistance, or a dressing room. After waiting a good 10-15 minutes, I got tired of waiting and took one of the two rooms that were open, and wiped off the name on door. I have been a long time customer of Torrid, and spent a lot of money here when the HIP location first opened nearly a decade ago. The service here is nothing like it used to be. I also ran into trouble finding my size here, which is normally a non issue at Torrid, as I am a size 2 in their size chart. This location caters to mostly the larger end of their size chart. Torrid is a great store chain, and this location gives them a bad name. In full disclosure, I did complain about the (lack of) service and was given an extra haute cash card as compensation. I recommend going to the Torrid outlet store in Rosemont, or the location near Woodfield mall in Schaumburg instead. read more

This place always has something that I want. Not stuff that I always need (do I REALLY need more clothing? Ha!), but want nonetheless. They carry so much to keep all plus size girls looking stylish all year round! They have everything from pj's, to casual wear (hoodies and t shirts), to dresses fit for a wedding or prom! And I own so much jewelry from here, it's ridiculous. RI-diculous! They stuff is so cute, though. Trust me. If you're looking for a fun, cute, and/or funky look and you're between a size 12-26, come check this place out! And the reason that this location gets 5 stars and not just 4 is b/c of the service. I have never been in a store with such a GREAT staff! They are always super friendly, FUNNY, and just plain nice. These girls ROCK! read more

So, I've been shopping at Torrid since I knew that is existed, and I LOVE that I can come in here and buy sexy clothes, or business wear, or casual stuff that actually fits and looks god on me. Why the two stars? Its probably just my personal preference and opinion, but I feel like the styles are getting worse every season. I used to come here and want to buy everything, and now...I'm lucky if I find one or two items in the store that I like. Which is a bummer because I have a problem finding clothing in a style AND size that I like. Maybe Torris is just having a rough period, I'm not sure. Now I'm going to say something about this particular location. I have only been here once, so I imagine I'll go back and see if its the same. The people working here are generally awesome, but sometimes they just don't know when to leave you alone. I think their DM was in the store the same day, so that might have had something to do with it, but when you ask me a question about what I need the item for and I reply that I need it "to wear" that is your cue that I don't feel like chatting. Torrid, where are you hiding the cute stuff that I used to buy?! read more

If I could avoid going in this store I would. In fact, I do avoid it. I used to love coming to this location and shopping around and now I can't stand it. It's always so overpacked with clothes that I can't look at anything without 3-5 items falling off of the rack. It's a mess; sizes are mislabeled and I can't get to clothes that I want to look at because there are racks literally rolled up against where the clothes are. I tried to find jeans today, which was a nightmare - they are all over the place and folded in a way that you can't see half of the sizes. But that isn't even the topper from today's visit. I go into the fitting room area and there is a girl working back there unpacking stuff or whatever, basically organizing clothes. I say hello, my arms full of clothes to try on. She wordlessly stops what she's doing to unlock a door for me and let me in, and then wordlessly walks away. Never even a hello or anything. Not five minutes into me being in there she UNLOCKS my fitting room to let another person in! I was standing there half dressed like, hello!? The other customer looked embarrassed and apologized. The employee, however, never freaking apologized for showing my goods to strangers. Listen, I don't need you to kiss my butt when I'm shopping. In fact, I pretty much like being left alone. However, you should greet people, especially if they greet you. Furthermore, you shouldn't show their half naked body to strangers and not apologize for it. Mistakes happen; own up to them. If I had not been there to exchange jeans I bought online I would have left. And I never did find a decent pair of jeans buried in the piles of pants that made no sense. If I could easily shop elsewhere I could. This place has decent clothes in sizes that most people don't carry, so I want to like it. I'm having a hard time with it lately, though. read more

I shop here often with my family its a small very packed store the girls that work here are nice and helpful only if you ask them otherwise they never smile they seem sad or angry or even miserable i don't know what gives it creates a very tense and unpleasant shopping experience. read more

I shopped in a Torrid store for the first time today. I've shopped online plenty because I'm anti store and I never receive good customer service. First I was greeted by Megan who i think was the store manager. She was all the way in the back and noticed me come in. (points for that!) She then selected a couple pairs of jeans for me to try on and Erica further assisted me. Erica didn't complain about the jeans not initially fitting me and simply went to get another pair. It was a great experience. I found the perfect jeans for my body type, great customer service and the jeans were 30% off. Ladies, go get some jeans from this Torrid. You won't be disappointed. read more

This is the first Torrid I've ever been to where the employees actually seemed interested in helping me find cute clothes that fit. I've found some really cute items in this Torrid and I really appreciate the cute blonde gal who works there, great sense of style and humor - sorry, terrible with names, wish I could remember yours! I remember when Torrid was punk, and then they transitioned into a weird Avenue clone with clothes for 40-year-old librarians, and then finally settled back to a middle ground. I've become increasingly happy with what they are offering. read more

They were so nice and helpful. Offered my guy a seat while I tried on clothes. For being a loyal member I got $10 off and the sale was buy one get one half off. Also 10 percent veteran discount. I got 2 slacks and i love them. read more

Not happy! Ordered two of the same dress in two different sizes on same order and only one came in. Got to return the other, but since they didn't have the other dress, couldn't refund me there. Now I have to call customer service for their error. read more

I'm giving this location 4 stars for Jasmine. Her customer service is always on point. Retail is hard mentally some days, you really have to be aware of your attitude. Jasmine is always happy to help. On the other hand I have been here when Jasmine isn't and the customer service is seriously lacking. I've been ignored, I've walked out. There is two registers and for some reason they only use one. As a customer I would like fast and friendly service. Overall I go back because of the help I get from Jasmine. read more

I must say that i love this store !!!!!!! I have been shopping here since the store opened in 2005 and I don't regret a dime that I have spent.! I always get top notch customer service and the merchandise is always up to par. The manager Kris is the best. I used to work there a few years back (it was only seasonal) and it was on of the best jobs I have ever had! I am a frequent shopper and a supporter of being plus sized! If you are big, beautiful and trendy this is the place to be !!!! read more

I had a lot of time to kill the other day, so I walked in just to browse. I know that I can't fit the clothes here, but I saw some really cute 80's pointy pumps through the window that I really wanted. The staff here was really nice..but immediately asked me if I understood how their sizing worked. I kind of got the stink eye from quite a few customers while I was browsing. They actually have some cute stuff here. In fact, I found a really cute plaid pencil skirt in their clearance section that was damaged. It didn't matter that the zipper was broken, for the price, I could easily have it tailored to fit me and it would totally be worth it. There was a lot of clothes in the clearance section that were ripped or damaged. My husband on the other hand was not at all thrilled. He kind of smirked at me and told me with disgust that he didn't get why I even walked in. Was I looking for an ego boost? Seriously? read more

The ladies that work here are very nice and helpful. I feel bad that they have to work with such an antiquated computer system though. Making online returns is quite the process. Unfortunately, it takes quite a while because of the system they use. So, why do I order online you ask? Because the store is too small and cramped to really be able to shop adequately. I find many items online that I can't see in the store because they are buried behind something else or crammed on a rack. Again, I don't see this as the employees' fault. They are making due with the space and computer system they were given. But, c'mon headquarters! Get with the times and upgrade your computer system for the sake of your employees and your customers! Also, if you could double the size of this particular store, that would be much appreciated. Sincerely, me. read more

Torrid is plus size fashion for the younger crowd- they have many different "hip" tshirts and jeans. Although the quality is not as great as you would expect, the clothes are pretty much what is in fashion right now, and the clothes will last about as long as that fashion trend takes to go out of style. I will tell you that around the holidays, they have a great selection of party dresses that will work with any age. The prices are not cheap, but if you check out the clearance and sale racks, you can usually find clothes that the younger crowd feels are too old, and then you can grab a great bargain. This brand is a division of Hot Topic. read more

I love coming in here. There are so many helpful sales associates. I have worked in retail for years and can be pretty jugdemental about customer service. They have a big selections of fashionable pieces and they help you make outfits. If you sign up for their divastyle rewards card then you can get info on sales. My favorite is the 50% of clearance one. They have it a couple times a year. I love working with Kris, Cynthia and Ashley. They introduce themselves and seem to give genuine advice. They tell me if something looks bad and i shouldn't get it. I really appreciate that honesty. They have recently started carrying really sexy lingerie. One time they didn't have the size i needed in a pair of skinny jeans and Ashley offered to order it for me from another store. They called me when it came in and put it on hold for a week. They are now my favorite jeans! I highly recommend this store. read more

My sister went in there yesterday to return some clothes she had received as a gift, tags still on, but no receipt. She couldn't even exchange them for a store credit, their "new policy". If I am paying $50-$70 for a pair of jeans, and decide I do not like the fit when I try them on again at home (where everything looks different), I would hate to have to be a receipt chaser worrying that I could not return them. I probably will not be returning to this store. I would rather take the hit or miss of online stores, because at least you can return your items there. read more

There is a girl there who I believe is new. I get the employees need to make recommendations as to sales this and the other. But being asked repeatedly over and over again if I want a credit card is frankly annoying and uncomfortable. No is no. Please stop harassing customers while they shop. I left the store due to this and decided to shop online in peace. Since it felt like I walked into a car dealership. I have been coming to this location for years and years I have never felt so annoyed. Picking up on body language and listening to customers should be enough to understand they are not interested. read more

I have always loved Torrid, good place to buy things in my size and with my fashion taste. They didn't have what I was looking for on this trip, but they had a decent selection overall. I personally find the website to be much more buyer friendly especially with all the sales. read more

I never had a bad experience here I been visiting this location since it open was always looking for good quality clothes that are cute , in style and flattering for the more curvy girl like me :-) I also shop online great customer service in store and online read more

I loooooove Yolanda! Whenever I go shopping alone she helps me with all my shopping decisions, she is my torrid bff :). All the ladies at this location go above and beyond to help and are always so sweet and caring. Thanks you guys, I will always choose this location so i can shop with you! read more

Clean, organized and the best salesperson - Vanessa!! Went early on my "chore" ugh...hadn't had coffee yet and this young lady was the absolute best! Helped me with an online pick-up order that didn't work for me, took the time to make sure I walked out happy. ALL I needed for my outfit that night were the shoes I was picking up but ended up wearing three items from the store - yeah she got me! Lol.... read more

Cute clothes, cute shoes, great customer service. Awesome sales! I love that the ladies remember me when I walk in. I also can't resist their clearance sales. All clearance items are 50% off once in a while. read more

The clothes are awesome and trendy in a way most plus sized clothes are not at other stores. I've never had a bad experience with the staff who are always friendly. My only complaint is that with how pricey the store is, it should last longer. I've never gotten a pair of shoes, belt, or pants that didn't ripp, wear out, or fall apart within three months. Especially when it comes to pants, a place that caters to larger women should have better quality product. read more

I come here often. Sometimes I buy sometimes not. But I always get great service. I'm always greeted and I'm always acknowledged if the line is long which makes me not mind the wait at all. Today I went in to pick up some cropped jeggings which I didn't try on. Needless to say I went home and they did not fit. I called the store and Monica looked for the size I needed. They were sold out but she offered me a similar style and put them on hold for me. I just went in to pick them up, tried them on and loved them. They were actually better because they have a higher waist. She must've known. My point? Monica is Fantastic!! This will continue to be my #1 store for clothing. read more

The store is filled with shoes that I can fit and for that you deserve 5 stars.My feet are size 9 and the stilettos here always fit right and are never too tight.They have a nice section of clearance clothes are the sales ladies go out of the way to tell you about discounts and to make sure you have the savings card.The clothes here seem to be different than the clothes online but I'll still make the trip just for the shoes and accesories. read more

Dirty, disorganized and chaotic. Clothes were thrown all over, not hung up properly, and not in the correct spot. The store is so tiny that it felt like a jammed closet that was on the brink of exploding. I'll make the trek up to the Schaumburg location. read more

I love their clothes but I hate this store. The staff is really unprofessional. They were having personal conversations (regarding sales or lack thereof) and they spent way too much time with other customers who were doing returns or exchanges. The store used to run a lot smoother a few years ago but now it's just a circus. read more

This torrid is the best I've been to. They have great service and a wonderful selection.

The customer service here sucks. Expect long lines and a long wait time to be checked out. There are about 4 or 5 workers, but only one runs the register. It's ridiculous. Jasmine and the male worker whose name I didn't have a chance to learn, don't do much. I mean, sure, she runs the register occasionally, but I'm convinced she just goes to the back and just doesn't do anything. You're not even greeted when you walk in, and there are clothes everywhere. Completely disorganized. Luckily Monica was not working last time I came in, because I would've had a fit. Would not recommend this place. It's just awful. read more