The staff here is awesome. I have visited this location multiple times and the assistance provided…read moreby Juan is exceptional. He takes the time to listen to the issue and is patient when it comes to solving the issue at hand. Thanks guys.

Unfortunately I can't give this location a good review. After waiting for 22 minutes for the store…read moreto open I greeted the young lady with pleasantries letting her know I hoped my need would be easy to knock out of the park. I brought in my trade-in phone to be dropped off as part of my new phone deal allowed me the choice of shipping or an in-person transaction. Well, she said the store system wasn't "updated" to take in trade ins.Okay I thought. Unusual but ...okay I guess. So, I asked if she could look up the nearest store that does. She said she couldn't do that and that it was the customer's responsibility to find that out. Next she said she could print out a shipping label (even though I made it clear that I was opting for the in-store phone trade in. An inquiring young man (manager?) came over seeming to be helpful backing all her words. Yet, no label could be printed. He offered to provide me with a shipping box and bubble wrap. I said "yes, SOME kind of accommodation would be nice" The young lady made her way to the stock room and came back with a 2x2x5 box for my Note 10+. I thought, really?? That's when I slid my phone back into my pocket and told them, "Ya know what? That's okay. I'm good." Well, since you're reading these words obviously I'm NOT good!!

I came into AT&T a little frustrated but hopeful. After seeing the lengthy wait, we were greeted by…read morePerla, an amazing associate. I won't go into detail about the issues I was having but the overall phone and service were not good and leaving me unhappy with dropped calls and a glitchy phone. I am very thankful that she addressed every. Single. Issue. that I presented. I was on a time crunch because of my kids but I have been a member since 2020 and I was as not looking to switch companies. Although the new iPhone 18 Pro Max is coming out, I appreciate that Perla did not pressure me to upgrade. I was looking to open new line and was still able to walk out with a new phone. Perla assisted me, taking on unnecessary questions and angst, through laughter and reassurance, I stayed within my budget and truly enjoyed my visit. I couldn't have asked for a better associate than Perla. She is so knowledgeable and after not having a home AT&T I am proud to say that now I do! This is the reason why I truly wanted to keep my service! This is what I pay for!

Went at this location to pick up my new iPhone…read more Aaron who helped me out was pretty chill and nice to talk too. Provided me with the usually options of services, which while I didn't need most of them, they were explained nicely and straightforward. I will be coming back for their iPad promotion though. I was in and out in 30 mins and great experience as a first time user finally getting out of my parents phone plan

Comcast/Xfinity is the best internet provider that I have found as far as the speed & reliability…read moreof their coverage & internet access. As far as contacting a person when service is needed they are pathetic & severely lacking. Zero Stars Everything is automated. The recorded responses don't give you the option you need to talk to a person for technical support. I recently bought a new modem & router. Whenever you change the modem you need to contact Comcast to send a signal to the new modem. This can prove to be a lesson in futility. I called repeatedly to an endless loop that didn't provide the options I needed. If your already an existing customer FUGET ABOUT IT. Your kind of F-ucked if you need help. I even tried to call as a new customer to get a person hoping I could get transferred through the correct channels. As a potential new customer I went 2 for 2 w/an instant connection to a person. As soon as they knew I didn't need new service they hung up. WTF?

Customer service is ridiculous! They are not helpful. They…read moremake you wait for no help. The store is a joke! It would get no stars if it was up to me!

BEWARE of this verizon store! All rude scammer employees. There are many other similar reviews…read moreaffirming my experience. i would not recommend anyone go here unless you want to be scammed! Employees will not even acknowledge you unless you are looking to buy a new phone so they can make commission. My experience: I came to this store with my mom because my phone was experiencing a glitch, after it died, it began to only charge to 1% and nothing further. After taking it to Best Buy who ran diagnostics, they informed me there was no damage to the phone and it was not my fault, but something in the internal system had just failed (basically a glitch) and it most likely wasn't recognizing the battery. My phone is barely 1 year old and has never had damage to it. So, my mom called verizon corporate and they said we could trade in this broken phone and they will provide a new one for free, all we had to do was bring my broken phone to a verizon store so they could call tech support and confirm the diagnosis themselves. This was all notated in our account. When we came into the store, the employee Ivan came up to help us. My mom explained the situation and all he asked was if we had a protection plan. We said no, and he said there was nothing he could do to help us. We were very confused and explained again how the agent we called at verizon corperate knew we did not have a protection plan either but insisted we could get a new phone. Ivan said he doesn't know why the agent would say that because if we didn't have protection there's nothing he could do. We asked him if he could just call tech support like the verizon corporate agent said they should do and he told us with an attitude there's no point in even calling tech support because i'm 100% not getting a new phone unless i buy a new one. he then refused to help us. My mom decided to call verizon corporate right there in the store and they let us use their telephone. of course, verizon corporate confirmed we could get a new phone, and since the store we were in was unhelpful, they would just ship the phone directly to our house in 2 days and we will ship the other one back. we were on the store's telephone for a good hour and a half and not once did a single employee check on us, come over to ask anything, or even offer us a chair. at one point while i was on the phone my mom went over to the manager to complain about the employee ivan, the manager didn't say much and afterwards, there was no other customers in the store, and all the employees, including the manager and ivan, were sitting down chilling, hanging out and laughing. again, not once did anybody ask if we needed help and the manager did not send ivan over to apologize for lying to us. Had we listened to him and not called corporate again, we would be stuck paying $1,000 for a new phone. He lied and said there was no way we could get a new phone and refused to help us, while verizon corporate sent us a new phone with express shipping for free because they actually care about the costumer. When we complained about the store to the agent on the phone from corperate, she confirmed that they were probably being unprofessional and unhelpful because we weren't looking to spend money and therefore they couldn't make commission off of us. we filed an official complaint with verizon corporate and i hope any higher up manager of the store would get in contact with me about this horrible rude experience.

Verizon in Norridge is by far the best place to get your cell phone needs taken care of…read more Kevin the manager and Marcin took care of my family members and they couldn't have been more awesome. Thanks guys , you are rock stars Stay safe all Bob C :)

Walked in to buy 2 TVs, no one to help, no cart large enough to place them in, I dragged them to…read morethe front and was asked to go back to Home theater to check out. "I'll have someone with you in just a moment" 5 min later left for a different Best Buy. 3 open registers up front.

I purchased a new phone at Best Buy the last week in July 2026. The Android phone was $300 less…read morethan what T-Mobile had. Yes, it was the EXACT SAME phone! The young man at BB was very helpful in answering my questions regarding my new phone. I appreciated his knowledge/expertise. I don't receive "knowledge and expertise" experience from T-Mobile customer service. A few years ago, I purchased a laptop at BB and had a positive experience with the young man from the Geek Squad at BB. Customer Service is NOT the best in many retail stores. Don't be passive-aggressive at BB or you will NOT get the service you want and/or expect. I went to the T-Mobile store inside IHIP mall. The young lady who tried to sell me the SAME phone saw me walk into T-Mobile. I told her I needed to have my data transferred from my old phone to my new phone. She was the same person who attempted to SELL ME the same phone at $300 MORE. LOL! My experience at BB was "OK" -- it was not over the top customer service, but I prefer having a competent person who is knowledgeable and has expertise in a product and can answer my questions than have "5 star" customer service. Thank you, Best Buy.

Usually my "In store"and "call in" experiences are painful and leave me wanting to slit my wrists -…read morewith a dash of primal screaming. Unknowledgeable employees, confused, untrained, deceptive, provided conflicting packages, fear of being overcharged. Has given me anxiety just thinking about the interaction I typically experience. However, Yesterday I met Edwin, Asst. Manager at this location. He is what excellent customer service is all about!! He was clear, professional, informative, friendly, helpful, gave Great suggestions to this former Sprint customer (of 20+ years) and I'm saving some money. He was a delightful and has a great work ethic. Thank you Edwin and TMobile. I'd even do a commercial to support this positive experience!

Just wanna give a huge shoutout to Yesenia and Andrea, they both helped me out when my girlfriend…read moreand I switch from AT&T. They offered us great promotions, and walked us through the steps for everything. So if you're thinking about switching, I highly recommend asking for them!

Don't waste your time here place is horrible terrible customer service. The guy didn't even fix my…read morephone and made me pay extra charges for him breaking my phone and none of my screws were placed back in the phone my battery was taken out and left moving around in the phone wish I can leave no stars but

Great store! The owner is very knowledgeable and helpful. Great variety of cases and screen…read moreprotectors. Prices are way better than the big box stores.

My phone's battery started to expand and needed to be replaced. I called ahead to make sure they'd…read morebe able to replace it. The staff was very kind and professional over the phone and in person. They worked on it quickly and were able to get my phone back within an hour and a half and didn't break the bank either! Amazing store with amazing people!

I originally left a 5-star review because I was happy with the service at the time, but that has…read morechanged. Two days after my first repair, I started having issues with the Touch Bar and the screen. That problem is still not fixed, despite multiple return visits. The camera worked fine after the first repair, but it later stopped working. On my most recent visit, an employee said the camera issue might be related to the logic board. The screen/display problems have also continued despite multiple repair attempts. On my last visit, I was met with an attitude, like they were doing me a favor by addressing problems with a device they had already repaired. I called customer service and explained that in the two years I've had this device, I've been in multiple times for the same issue, including three different screens, and it still isn't fixed. Then they keep your device for weeks no follow calls nothing. You call for follow up and attitude. I should not be doing customer service to them. I called the customer service number and was told they wouldn't do anything because the device was originally repaired over 12 months ago, despite my repeated visits since then for the same problem. The guy I spoke to just said yea sorry for what happened. We can't help. He had that on repeat. They use cheap replacement parts, and when those parts fail, they act like fixing their own mistake is a favor to you. They will LIE to you and tell you they use quality parts. They do not. I'm filing a report with the BBB. Do not take your devices here. /// UPDATE 8/25 One of their employees looked up my personal LinkedIn profile the day after I filed my complaint. He had my information because I was a customer in an active dispute with the store, and he used it to look me up personally on his own account. That is not normal, and it is not okay. I filed a formal complaint with corporate about the repair. Their response: denied any responsibility because the repair was "over 12 months ago," despite documented continuous, unresolved visits for the same issue this entire time. No replacement, no repair, nothing offered. When I told them about the employee going through my personal information, they passed it off to the local franchise owner instead of taking any responsibility. Their response to my original review was to tell me to reach out to corporate. Corporate then told me to go back to them. Nobody wants to actually take responsibility, they just want to pass you back and forth until you give up. If they're taking private information off of tickets to look customers up personally, what are they doing with the pictures and personal information that's on the devices people bring in? Filing complaints with the Better Business Bureau, the Illinois Attorney General, and the FTC. DO NOT TRUST THIS PLACE WITH YOUR DEVICE OR YOUR PERSONAL INFORMATION.

Least professional mobile carrier I have EVER encountered. Sales guy knew next to nothing on what…read morehe was selling and no customer service in sight. Extremely rude and unprofessional all around. Do better or i'll find better.

The worst place ever i been with metro for years but this place are the worst the owner told the…read moreworker to say that to say they dont have phones in stock so stupid and a liar please work with integrity.

Greta customer service. Great prices, and really good prices on accessories. It's brand new inside…read moreof the hip mall.

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at the…read moreTotal Wireless Kiosk located in Harlem Irving Plaza Norridge. With budget-friendly multi-line plans you can add a 4th line at no additional cost. Covered by network, we help you find the right fit for your lifestyle by today and explore our wide selection of the latest devices and accessories. You can even keep your own and number. At Total Wireless, we're totally with you.