Very professional and extremely high quality. They source everything from makers or have makers supply. They are so impressive I can go on and on, but most importantly my bag looks better than I expected it would read more

Buyer Beware. This business is awful, unprofessional, and the owner is a jerk. I brought a leather jacket to have the metal buttons replaced. I brought jacket in May and it is still not completed. I've talked to the owner couple times and he is complete ahole. Plus, he wanted to charge $300, which way overpriced, and I even agreed hoping he would do a high quality job, professional job in a couple of weeks he promised me. I reporting this business to the BBB and warning everyone to stay clear to avoid getting treated poorly and ripped off. read more

I brought in a beautiful white Prada bag that looked terrible, very dirty and marked up. Without a Trace transformed it! it's gorgeous now! I will definitely use this company again. read more

I had an amazing experience at without a trace. I brought my sheared, beaver jacket in with a big spot on it . When it came back, I was so unhappy because the spot still looked awful. Not only was it fixed perfectly, the second time, but I wasn't even charged to reclean the spot, as they had a lot of work to bring it back to its original look. Their professionalism with fabrics is really the place to go when you take something special to be cleaned or repaired. Thankyou!! Fanchon Simons read more

Excellent quality of work and customer service. They made an alteration to a leather item that was exactly how I wanted it. The quality of work was excellent read more

I mailed Without a Trace a leather jacket from Overland that suffered damage from a leak from my closet's ceiling. It looked stained, dirty and the leakage caused it to harden and loose its leather suppleness. Without a Trace was able to restore it, restrain it, remove the stains and hydrate it. The jacket turned out a bit darker than my original but the new color was beautiful and even, and most importantly the stitching in the jacket remained lighter which continued to give the jacket definition and an edge. I am very happy they were able to save my jacket. They do great work, came highly recommended and certainly didn't disappoint! read more

I have taken two different garments for repair at the Bryn Mawr location. One is a beautiful cream cashmere duster that had two holes near the shoulder area and one was an arty, handmade crocheted tunic. I snagged it on something at waist level. Both pieces came back so well repaired I can't tell where the damaged areas were. It is such an old school, lost art vibe here. There are boxes and boxes of beautiful items that people send from all over the country for repair. High quality, well made things that are possibly family heirlooms are reconditioned and repaired here. They are very reasonable, friendly, professional and talented. Don't toss, sell or thrift your old school clothing, purses or hats if they get damaged or dirty. Bring them here for a refresh. read more

They did a great job on a leather that needed to be cleaned and repainted. It had a bad stain but the stain is gone. I didn't even know this was something that could be done. It's a dove grey very nice leather vintage jacket with lots of style. read more

I had a great experience. I had an issues and everyone associated with this business treated me with kindness and patience and I would 100 percent recommend them. read more

I brought an old, worn out bottega bag at Without A Trace as the color was faded and it was two toned so I wanted it painted. When I got my bag after a few weeks, I was very impressed! The bag was beautiful! Michael even went the extra mile to stitch up the torn handle and fix a broken weave. I've added a photo of how it looked before and how it is after getting repaired. read more

Without A Trace - Bottega Veneta bag - Leather Goods Near Me - Chicago, Illinois

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Mike has saved a number of items of clothes for my husband. They provide amazing customer service, and the skills of clothes repair is something I have not been able to find anywhere else, Jane M. read more

They do such a good job concealing damage, moth holes, bad tear repairs. I've used them many times and always happy. read more

Without A Trace - Coat repaired - Leather Goods Near Me - Chicago, Illinois

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What a relief - Zak did a PERFECT job of gluing the shoulder section down without leaving a trace of this not so easy repair. I had a customer waiting for this VINTAGE vest and after many years of hanging on a hanger it caused the back of the shoulder part to dry out and lift about 1/4" - 1/2" . I was thrilled to see they did what they said they could do and did it perfectly. I'm convinced the owners of this place are the best - and I am now a customer for life! read more

Without A Trace - Vintage Suede Fringe Vest - Leather Goods Near Me - Chicago, Illinois

I recently took in a very well worn (abused) 25-year-old Lora Piana nylon jacket with a cashmere vest and leather collar. I had the old leather collar replaced with a new collar and the entire jackey cleaned. I was blown-away with the results! The jacket looks brand new - the collar is perfect and you can't tell it was not original. Even more impressive is how clean they got the nylon and the cashmere. The cleaning and collar replacement was not cheap, but still was less than 10% of what a replacement would cost. I can't recommend them highly enough read more

My Chloe bag was stained on the suede and when I first took a look at it, I was not sure about it, but when I took it out the clear bag and stood outside, I was extremely happy. Thank you Kendall for your patience. This company truly puts 100% into your handbag!!! read more

Without A Trace - Leather Goods Near Me - Chicago, Illinois

I brought my old (from Marshall Field's old) full length, fur lined leather coat in to be shortened to a more modern look. Linda was very helpful in deciding what to do with the length. I was very pleased with the outcome and the estimate of the cost was on the lower end of what I expected. The tailoring was expertly done. Would highly reccomend. read more

Brought my beautiful purse in after an accidental spillage..they did an amazing job! Purse looks like new..oh and did I mention the purse was white!! Today brought in a Barneys Fur Hat that needed a new band and an elastic insert..I can't wait to see how they transform the hat.. So professional with experience and knowledge ..great customer service Don't hesitate to bring any repair large or small,,this IS the BEST PLACE! read more

Truly exceptional quality work. Whether you have reweaving work, ladies handbags refinished, the work is just outstanding. I even sent my wife's furs in for cleaning, glazing and storage, after a furrier up north closed... I couldn't believe how beautiful they looked!!! They never looked like this before!!! Absolutely beautiful!!! Soft, shiny, just amazing. Don't look elsewhere... Just call Linda or Michael... read more

This is very professional leather and repair shop. Very quick response via email, straight forward and honest. I can recommend this store for repair needs to the highest degree. My wife lost a gold pyramid stud on her designer bag and we checked quite a few other stores to no avail. Nobody could help us with the repair. I emailed Without A Trace and got response from Mike that they could help wit this issue. We dropped a bag on Saturday, got a call informing of a cost and picked up next Saturday. The work was superb and you cannot tell the difference. Once again , thank you Mike for an amazing job. read more

Without A Trace - Replaced - Leather Goods Near Me - Chicago, Illinois

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I can not believe what they do is actually possible. I brought in a double-breasted RL camel hair overcoat that had been completely chewed up by moths and now you can't even tell where the holes once were. No need to replace this jacket which currently sells for $2,500. If you have something nice (re:$$), that was destroyed, but happens to be a solid color, trust me, take it to this business. You'll be amazed. read more

Brought in my cashmere sweater to have some tears fixed. They did a great job fixing the tears, however they missed one and I had to go back. Great customer service experience overall. It also seems like they dry cleaned the sweater. It's not as soft as it once was and now it's very scratchy. You're not supposed to dry clean cashmere. read more

Without A Trace lives up to its name!! Best in the business, owners are very friendly and the quality of work is unparalleled! They have fixed a lot of my high end purses, worn out from usual wear and tear. And I'm telling you, you wouldn't even know where the damage was when they're done fixing it! Been coming here for years and will never go anywhere else! read more

We decided to email Michael after Loro Piana gave us his information. He was super professional throughout the whole first experience. We live in CA. We filled out the form and sent in our precious garments. I was thrilled when I received our package! I did not take care of our Loro Piana pieces because I never knew of a place. The dirty pieces were returned as brand new! Michael cleaned everything and anything we sent him after the first time. We sent them Loro Piana special fabric, Chanel leather handbag, and cashmere. I am so pleased with Michael and his team. I highly recommend their services. I look forward to working with them for years to come. read more

Well I have to say they are very honest, good professional people who take care of storing your fur coat properly and professionally. They are also great in tailoring damage or redoing for coats in regards to modifying zippers and buttons on your fur coat if they're not working. Unfortunately with the pandemic it's been hurting their business with the generation gap or this day and age of young of how people do not agree to wearing animal furs. I do praise them in regards of how they stored my mom's mink full length fur coat for five years and utilizing their service. They are not overpriced and they even delivered back in 2019 but policies have now changed due to covid and social distancing. Unfortunately this will be my last storage and utilizing them. As my mother cannot use a fur coat at her age with her declining health. I ended up donating it under my mother's permission to my cousin down south in Texas who is enjoying it after mailing it for delivery this past week. I just wanted to give them a perfect five because of their professionalism on how they handle fur coats read more

What a wonderful place. My article of clothing was 150 years old and to delicate and to far gone for them to repair. Staff took the time to talk to me about how to salvage the wool in attempt to keep it intact. I was impress with the time they spent with me. I will definitely recommend them and be a return customer. read more

I sent my husband's favorite sweater to have a moth hole rewoven and it was returned perfectly repaired. I also sent an expensive cashmere topcoat which was way too large for me. The tailor expertly cut it down and now I have a beautiful coat that I will happily wear next winter. Without a Trace does fine work and I am comfortable recommending them. Thank you. TG, Florida read more

Fortunate to find this company! Sent them my favorite coat (10+yrs old) which needed a lot of alteration. The coat came back looking absolutely brand new. Pleasantly surprised how good it looks. Highly recommend WAT!!! read more

Went to Without A Trace to get an estimate on cleaning mold off of a second hand vintage leather coat with fur collar. While they couldn't go through with it due to potential damage to the fur collar during treatment, I appreciated their honesty and communication with me during the estimate process. read more

Back in September I tore a peanut-sized hole in the thigh of my second-favorite suit. I hoped that I would be able to get it repaired, but since I am a Procrastinator First Class, it was November until I took them into Bloomingdale's where I had bought the suit two years ago. The tailor took one look at the tear and declared it beyond his powers. However--"There's a place on Bryn Mawr that I recommend..." I was apprehensive because the tear was pretty ugly and I am very fond of this suit, plus it is a quality suit and had not been cheap. The storefront is far from fancy, and to call the shop itself "cluttered" and "no-frills" would be a kindness. But the space extended back a fair ways, and it seems that they do a lot of mail-order business. Don't you feel better when a place seems to be thriving? All those other customers must know something, right? The clerk who took my pants was very knowledgeable about the procedure, so maybe he was more than a clerk. Either way, he swept away my last doubts about my choice. Both he and the woman who called later to give me the estimate were very up-front about the fact that the pants would not be "good as new" but would have a faint outline of the reweave. Also, they each explained exactly what they would be doing as if we were discussing surgery for my child (perhaps they sensed my love for this suit). I dropped off Saturday, received the estimate Tuesday, and got a call three weeks later, exactly as promised. My faith was rewarded: while not perfect, the pants look better than I had hoped and far, far improved over the appearance of the tear. They lined up the pinstripes and the surface is very smooth. In the dim light of a wedding reception, cocktail party, fundraiser, awards banquet, Irish wake after all the uncles are drunk etc, noone will be able to see the bad spot even if they are looking directly at it. (My eyes are up here, ladies. Sheesh.) So I can go back to wearing this suit on almost any occasion that I would have before the accident. What's more, they had cleaned and pressed the pants as an unexpected bonus and gave them to me on a hangar inside a dry-cleaning bag. It had not occurred to me that they might do this--I had brought my own hangar! I was happy to pay good money for the expert craftsmanship; the pleasant, professional service and the little extras were merely welcome icing. This was a good lesson that appearances can be deceiving. I will recommend this place to anyone who needs any kind of clothing repair. read more

They are wizards. They have re-woven cashmere sweaters that had moth holes, cleaned spots from suede and recently, to my astonishment, were able to completely remove underarms stains from a light grey suede dress. I fully recommend their services. They are very easy to deal with. I ship the garment to them, they provide an estimate, and then they work their magic and ship it back. Simple. read more

Great service and my purse looks brand new like I just got it. I will always get my goods fixed here. So sorry I don't have a before pic but I got this bag 8 years ago. read more

Without A Trace - Leather Goods Near Me - Chicago, Illinois

Beautiful job restoring my purse that had a HUGE water stain. It is absolutely back to its original state and looks better than I could imagine. Super friendly staff and price and length of time were exactly as quoted. I will definitely be bringing any leather items here that need some love! read more

My wife's suede purse that had a run in with a rainstorm, and quite honestly, I thought it was a lost cause. But after bringing it in, they said no problem. Boy did they deliver. This kind of work takes time, so it took 10 or so weeks, but it was so worth it. The suede is as good as new, and has Scotchguard now to avoid any other rain calamities. Very honest, very cool. Highly recommend! read more

I give Without a Trace 10+ STARS. It's a bit scary when you take your clothes to your local cleaners to alter. So you can imagine the anxiety i had sending my late uncle's jacket from California to Illinois. But i took a leap of FAITH and the end results are AWESOME! this coat looks like it was bought from the store. There is no TRACE of repair signs. The lining is not the same color but it is still GORGEOUS! Thank you... WITHOUT A TRACE. I forgot to mention the Customer Service was STELLAR! i would recommend this repair shop to anyone who wants QUALITY restoration of their vintage clothing. read more

The staff is very skilled & knowledgeable about furs. They gave me valuable advice regarding one coat, and expertly repaired & altered a different fur coat. Efficient, courteous business. read more

After researching a number of leather repair/tailoring shops in the Chicago area, I decided to let this team (Linda, Zack, Michael) alter/tailor a very expensive leather shirt for me. They did an amazing job. A couple years ago, I had them repair a fur-lined cashmere overcoat. They did a great job with that as well. High quality work. Definitely worth the investment. read more

Very disappointed. I emailed this company to ask then if they could mend my vintage chenille bedspread. I was told "yes we can, send it to us." I did so. A couple weeks later they called me and said they could not fix it because for a bedspread there is no extra fabric. This made sense to me, but what did not make sense was that the person who emailed me knew what I had and what the problem was and still told me that they could fix it. Why did he tell me this if bedspreads just aren't something they can fix? Which is basically what the person said to me on the phone. One hand doesn't know what the other is doing. They mailed my bedspread back to me and believe it or not charged me $17 for shipping! That is on top of the $10 I paid to ship it myself! So I wasted $27 and they knew in advance I had a bedspread but still told me to mail it in. I spent $27 due to their mistake. I ended up fixing it myself with a product called Bo Nash that you can buy on amazon and used a scrap of a white sheet for the patch on the reverse side. My advice to potential customers with this company is make sure they can really fix it before you send your item in. Ask them multiple times because obviously someone there doesn't know what they are doing. Or look into this product Bo Nash and save a lot of money. My advice to this company is monitor whoever is answering your emails and don't charge someone shipping if you told that person you could fix that item and then changed your mind. Why should I pay for your mistake. Disappointed and still angry. read more

Without a Trace did a spectacular job on 'refinishing' my husbands many-years-old leather jacket. I didn't even know it could be done, but after a few days at this shop, his worn, green-ing, cracked, cruddy looking leather coat is as good as new and looks great. It's not cheap ($80 to refinish, and $60 for new pockets because they needed to take out the lining to get to them) but I can't find any faults in the work done. Still a lot less expensive then buying a new jacket. :) read more

My friend bought me a leather purse from Italy. The inside was cloth and was coming apart pretty badly. I refused to take the purse just anywhere so after doing some research I came across Without a Trace. I was pleased with the reviews and they did not disappoint! Not only did they fix the inside but they made me a completely different purse! By the recommendation of the repair man it is now suede on the inside. I'm sure I paid for repairs way more than it was purchased for but since the purse was bought by my friend in a different country it has sentimental value to me and I just needed the physical material to match what I know it's worth. Without A Trace will be my go to for all of my leather goods and investment handbags. read more

I just dropped off my husband's favorite cashmere sweater at the Bryn Mawr location. The collar was frayed in two places and my husband was devastated. He loves this sweater. I mean LOVES it. So I'm going to surprise him and have it repaired here and I know they'll do an excellent job. We've had sweaters with moth holes repaired here before and we've been very happy with the results. These people are artists and can work miracles. Your damaged items of clothing will be returned to you as good a new. One tip: if you're bringing an item in for moth holes, you need to get it dry cleaned first as more existing holes may show up during the cleaning process. read more