I heard a rumor that Burberry sends all of their repair work here, so I tried them out. I had them repair 3 bags for me - a 10 year old Burberry, an 8 year old Louie and a Tory Burch. They each look brand new now - I saved a lot of money by having them repair my bags rather than replace them. They are currently working on a 4th bag of mine. They have excellent workmanship- you can trust them with your fine bag repairs! read more

I took an expensive sweater to Without a Trace that had sadly been chewed up by moths. When I brought in the sweater they said that the reweave may be visible, but I was pretty disappointed by the outcome which seems much worse than what they said would be possible. I paid about $75 for the repair and in the state that it came back in, it's as unwearable as it was with the hole. read more

I had a very bad and disappointed experience. Please do NOT send authentic Louis Vuitton or other designer bags to him. I had a Louis Vuitton that was in bad shape. I send it to without a trace to see if they could fix it. He said he could and I would be happy with the results. It was my mistake to trust him. I thought that a professional leather repair business would understand about maintaining the authenticity of designer bags. However, after paying 300 dollars and receiving my purse I was in shock. Not only did my purse look like somebody just took a brush and painted over it, but the yellow lining is also gone. My purse looks like a bad fake. Very poorly done. When I contacted him he said his work was great and to not contact him again. I will attach pictures for proof and not only my word for it. Again. Do not trust him. He sounded legit and nice. But my experience was different. read more

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I brought in a leather jacket to these guys again and it was a miracle. I feel like Penn, you did a miracle cleaning my coat. Cool video on your page. read more

Solid service! I had about a 3 inch tear in a jacket I had custom made in the UK. The tear had originated out of a seam but then continued into a non-seam area for a good inch and a half (which was the part I was most worried about). I filled out the form on the website and mailed it out to their place. Because I had initially had the length of the sleeves made slightly to long I also requested that they shorten the sleeves by an inch on each side. They quoted me under $100 for the entire repair + alteration. It was important to me that it stay around $100 because the entire investment in the custom altered original jacket was about $350 so it wouldn't make sense to invest any more than that. Before they even started the work they gave me a call to ensure that they interpreted my request for the sleeve shortening correctly and also gave me a realistic idea of what to expect based on the type of leather jacket I had sent in and the tear it had. They waited to charge my card until they started doing the work and the fee came out to about $112 (slightly more than the $100 quoted but obviously that was an additional shipping fee, when the jacket arrived the invoice for the actual work itself showed $96). I'm sure a lot of their customers will complain about the turn around time but given the sheer load of jobs they have to go through, I would consider 2 - 3 weeks a very respectable turn around time. The quality of the repair was great. You have to specifically be looking for the exact area of where the repair was done to be able to see anything and even then your face has to be about a foot away before you'll see anything. One of the areas in which these guys truly succeeded were managing expectations - with some materials they can almost guarantee that you won't be able to see the repair at all and it will be flawless (such as with certain types of reweaving), but with leather the results can vary depending on the type of tear and material. Because they gave me a realistic expectation I knew there would be a very small visible repair area I could live with. As far as the sleeve alteration - perfect job, they shortened the sleeves while maintaining the excess material inside so if I ever need to let them back out again for any reason I can. Bottom line - I went from having an unwearable $350 customized leather jacket hanging in my closet to a wearable/repaired/altered jacket for $116 total out of pocket, much cheaper than having to purchase a new one entirely! read more

GREAT GREAT GREAT WORK ON A SHEARLING COAT. My shearling jacket was destined for the permanent closet or the garbage can, when I found and I sent it to WITHOUT A TRACE and received a very reasonable quote to fix it. It was returned FAST and as as GOOD AS NEW and WITHOUT A TRACE of the condition it was sent. read more

I have found each interaction with 'Without a Trace' to lack any trace of professionalism or service. The staff I encountered not only refused to provide me any information, but comported themselves in an appallingly crude manner and verbally insulted me. They claim excellence in their skill and it seems another Yelper managed to have a good experience, but there are plenty of professional (non-dry cleaner) re-weavers that will treat you like a customer, won't overcharge you, and will leave you satisfied with your garment and your service. Negative stars for these second-rate rascals! read more

Nonpareil. (is that too fancy for Yelp?) Without A Trace reweaves damaged fabric and knits, and does it better than any dry cleaner or tailor in the city. My husband caught his very fine gauge Italian sweater in a coat zipper, tearing a dime-sized hole in the chest. He took it to our local cleaner, which promised "invisible" reweaving. They essentially sewed the hole shut, leaving an obvious clump of fabric in its place. A fashionista friend recommended Without A Trace. The wool color was an unusual orange-red but Without A Trace either had it in stock or custom-dyed yarn to match. The repair is undetectable unless you get within three inches of it. This service doesn't come cheap, especially for custom jobs like ours. However, the staff at WAT contacted us to get our approval for the price. If it's a beloved item of apparel, the repair cost is well worth it. read more

I have had so many things repaired, resized, and/or cleaned by Without A Trace that its hard to remember them all. Recently they recreated a pair of tassels, which I lost, on a Burberry purse and you would honestly never know they were replacements. It was perfect match. They have gotten ink out of a leather Hermes purse. They have cleaned to perfection UGG boots. I recently lost weight and they were able to resize my Italian leather coat, a fur jacket, and a wool jacket. You would think I bought them in the new sizes. I am always amazed and pleased with the meticulous quality of their work. They are extremely personable and you almost feel like family when you work with them. I strongly recommend Without A Trace without hesitation. read more

I had my leather jacket cleaned, and a pocket tear. I have recently picked up my jacket after about 2 weeks, and I am very pleased. I was a bit worried because of the reviews, but when I turned to my family, and friends of family they all recommended this place. I would highly recommend this business. read more

Very communicative both over the phone (for timelines and cost estimates) and in person for measurements and feasibility. I needed two inches added to a pair of boots to fit my calves, the tailor and the shop staff both met with me to talk about what was feasible and measured me twice for my changes. Would highly recommend. read more

The customer service at Without a Trace is only shadowed by the unbelievably good job they did on my suit pants. I had a substantial hole and tear in the back pocket of my suit pants. They fixed it within 24 hours of me dropping it off since I needed the pants rushed for a wedding that weekend. Their tailor was out for the week, and when the pants got to my tailor, he said it was the best work he had seen. Talk to Linda and Michael - these people will take excellent care of you. read more

One of my husband's favorite suits suddenly had a small hole in the back of the jacket. He was so disappointed. After doing some research, I found that Without a Trace provided a reweaving service. I contacted them with a few questions and received a reply the same day! I sent the jacket to them and was contacted with a quote before they started the repair. It did take about 6 weeks, but we just received the jacket and the repair is amazing!! I have to really look to even find the spot! He was so surprised when I gave it back to him and thrilled to have one of his favorite suits back. Would Highly recommend!! read more

Without A Trace is the end product of talented, helpful people committing to providing a great customer experience. If you have a garment in need of repair that you don't want to part with, this is definitely where you should go to have it repaired. I had a lovely wool and cashmere Cesare Attolini sports jacket partially eaten by a carpet beetle. This was a Prince of Wales check, with a 1cm - 2 cm hole in the upper right chest area. So there would be no hiding or cheaply mending the hole to make the jacket look right. I was convinced the jacket was a loss but it was expensive enough to at least try to repair it. The internet said Without A Trace was a good place to look for help, so I gave it a shot. I received a call after they evaluated my jacket, and they set my expectations that they would do their best, but give the complexity of the weave, they didn't think they could get it to be seamless, but it would be wearable. The price they quoted was worth it - far cheaper than buying a new sports jacket - so I commited to having them do the work, hoping the work would be good, and I could wear the jacket again in the company of people who don't have a great eye for detail. About three weeks later I received the jacket and it was so fantastically well done, I couldn't remember where the hole had been. I had to carefully feel the fabric all over for differences in the texture and, eventually I found the seam where they patched the fabric. So I studied the area. Carefully. I looked for variations in the lines of the check, the specks in the weave of the fabric, and anything else that might be off. Maybe I found a difference, but maybe I found what would be a natural variation based on how the fabric had been woven. Who knows? The point is, you would never notice. When I wear the jacket, sometimes I catch myself feeling the seam of the patch just to remind myself that it is there, and only I will ever know. It's like an inside joke that only me and the talented people at Without A Trace know. read more

I just got my suit back and you really live up to your name! I had torn my jacket on a nail and thought it was ruined. My wife and I held it up to the light and then could only faintly see where it was torn and repaired . From a foot away you can't see a thing! You have my business from here on out. read more

The kindest people ever, fantastic at what they do which is a real specialty. I had a $400+ cashmere robe with a hole in the back where the hang tag was as I must have hung it by that inadvertently a time or two and voila! It came back 'without a trace' of ever having been damaged. Going to sew my tag back in now and I already wore it after just getting it back in record time yesterday! If you haven't been here, bring your damaged sweaters instead of tossing them and, well, you'll wonder why you waited so long to try them! read more

Had buttons and sleeves adjusted by my tailor and noticed that there was a nailhead size hole in the sleeve. He recommended that I send it to Without a Trace in Chicago to see if they could french weave it. I contacted Linda and she advised me on the process and cost. I sent it to her and kept my fingers crossed. She kept me appraised of the process and could not have been more friendly. Today, my brand new $3,000 Ermenegildo Zegna jacket arrived. If they had not marked the area where it was repaired, I would not have been able to find the area of repair. Linda called me a couple of times during the process and could not have been any more professional and personable. I would definitely recommend their services. read more

They did an amazing job replacing the interior lining of my purse. It looks beautiful.

These folks are miracle workers. I'm not sure how you can have a bad experience at Without A Trace. I found the staff to be helpful. No problems. I own a number of very fine suits. A Giorgio Armani, a Ralph Lauren, and a Jay Kos. Each of these suits coast an average of $3000. Yeah I know it sounds crazy but the work I do represents an investment in the way I look. So you can imagine how I felt when I snagged my Kos on some metal on a escalator. Carzy Mad. ! Getting a hole in a $3000 suit is like having your car door ripped off it's hinges. Without A Trace took fabric from inside my pants, took each thread out and reweaved them where the hole was. No more hole! Garment repaired. $3000 suit saved. That's a beautiful story. These guys do not do what other tailors do which is sew the whole together. What they do must be a European Art because you would have to have real patience. I vote Without A Trace Five Stars. read more

I ripped the sleeve of my shearling coat - an 'L' rip about 1" x 1". Thought all was lost, but Without A Trace repaired the rip. Can't even tell where the rip was located. Extremely professional. Great experience! read more

They made my old beaten up chanel bag like new again !!! Amazing place to go have your hi end bags get fixed !! I can't believe my purse looks like new again !! I would never go anywhere anymore ... they're very nice people to work with ! read more

Without a Trace is a top notch repair shop for clothing to luggage! They always get the job done and communicate with you during the process. I have found them to be one of the most reliable companies I have ever dealt with. Pros from when you walk through the door until you receive your repaired goods. Cannot say enough good things about them and I recommend them HIGHLY. I have moved from Naperville to North Carolina and would not trust a repair like they did for me to anyone else. Why foo with perfection! Thanks again WIthout a TRace! Fred read more

Without a Trace is without a doubt one of the those businesses that gets it right. I came across them through a recommendation and reached out. I had purchased a high end leather bike jacket which fit like a dream except the sleeves which were a bit too long. The jacket hung on my rack for almost a year, looking great but unworn, before I found "Without a Trace". Upon contacting them I found them to be very responsive and explained the process to me. I sent them the jacket...they were responsive when I called....gave me the straight scoop whether it was what I wanted or not and this allowed me to make a decision. I agreed w their approach and I got my jacket back, as promised, and it is GORGEOUS. This has now become a jacket I wear that becomes better w each wear and is no longer a piece of art I look at on my coat rack.. In short Without a Trace is a class act company that does something that most of us now see to be the exception...they under promise and OVER DELIVER I will be using them again. If you need a valued piece altered...Look no further. Without a Trace is without equal in my experience. David read more

Incredible!! I had a hole in my suit pants, and they patched it up perfectly!! It's easier to see in the photo than it is in real life. When I wear my rewoven pants, even I can hardly see the patch So pleased! read more

My review can't speak for the quality of their work, as I actually did not have "Without A Trace" do any work on the hole in the pocket of my dress pants. However, the woman who I spoke with when I walked into their shop was incredibly nice and willing to explain everything for me. I didn't expect this at all after reading some of the reviews on this site. Anyways, I brought my pants in to see if 1) they could fix them and 2) how much it would cost. I was very kindly greeted when I entered and showed the woman my issue with the pants. She asked me if they were suit pants or dress pants and asked me how much I paid for them. (I can't remember exactly, but the pants were somewhere in the neighborhood of $100 from Jos. A Banks.) She said that their service costs $92, so it really wouldn't be worth it unless I loved the pants. I agreed. She was still willing to show me what they would have been able to do to fix them, which was at least good information to know for the future. All in all, I experienced quick and excellent customer service, and I would definitely go back for any other issues with a more expensive item of clothing. read more

I have had my coats stored at Without a Trace for 8-10 years, and was pleased at first. However, I have found the owner to lie, as if there is no tomorrow, and to be crude, disrespectful, a badgering bully, and an obnoxious oaf! His prices fluctuate on a whim. After agreeing on a price for a repair via phone, the price went up, when it was time to deliver the coats. He charged me for hook repairs on two coats that were never done, and then denied that I requested them. Finally, he damaged one of my coats, which he, of course denied. The last straw, he scheduled a pick-up for my coats, showed up 2 hours early, and left an outrageously disrespectful, insulting message on my voicemail. Then, as further harassment, he called my home as a "private caller," at the time that he was supposed to pick up the coats. He is a narcissist to think that after setting an appointment, people should be at home "on command," because he showed up two hours early. He lies profusely, has no regard for others, and is rude. Last but not least, he is a shyster of the first water...businessman with no scruples. Don't do business with him! After going on Yelp, I see that others have had the same experience. I am glad to have found another place to store and care for my furs. read more

since my last review the owner has started calling me again, AND they posted my personal information to YELP in a clear violation of YELP TOS. Ask yourself, is this the person you want to do business with? read more

They took a $5 thrift store sweater and turned it back into the $700 cashmere sweater it was meant to be. Including shipping and original cost I spent around $80 for a stunning, name brand cashmere sweater thanks to Without a Trace. There is no trace of the holes (three!) and the sweater looks nearly perfect. The two smaller holes you would never find-ever! The largest hole shows a tiny bump where the repair was made but I think that with wear the tiny raised area will go down. Even if it doesn't it looks like maybe a wrinkle, certainly not damage. I will use them again. I was a bit unsure if it was a good idea to use a mail order service when I could not touch the work and see it first hand, but this is a dying art and there are few who do it well. If I had asked my local dry cleaner to give it a try it never would have looked so good. read more

Michael and Bob have done a wonderful job repairing a vintage mink stroller and a chinchilla coat for me -I'm in Long Island,NY, and have been very satisfied with their service for both job orders! read more

Found this company through Google search for repair to moth damaged suit. Sent email and received prompt reply with details on how to mail item for estimate. Since I was traveling to Chicago in next two months delivered pants to Bryn Mawr location and left them requesting estimate. Call back was prompt Monday morning. Had other estimates from tailor in NC who stated it was too much work for her. So price was in line. Work was completed in 3 weeks and pants shipped with tracking information from Chicago to Las Vegas. I am very happy to say the quality of the work is truly, "without a trace!" read more

these people are absoutley amazing! Coach, nordstroms, and saks tailoring recommend their customers to this Chicago Location, (or downtown) Same people. Terrific job on torn lamb skins leather jacket. Came back new. read more

I had two jackets with issues. One of them (a recent Christmas gift for my son) had a large "U" shaped tear where the sleeve caught on a tree branch and it appeared to me to be unrepairable. The other jacket is over 10 years old and a wonderful style that I haven't seen again, so I was actually hoping it could be taken apart and used as a pattern for a new one (it is so worn and had a large "U" shaped tear where my son's thumb had gone through the leather when he was taking it off one day). Too many words to describe my resignation that nothing could be done (according to a local leather shop where I live in North Idaho). I used to live near Chicago so when I was searching the Internet and came across this store, I decided to give it a shot. I just received the jackets back yesterday, they are FANTASTIC!!! I had to search hard to find the actual tears AND the older one has a new lining to boot! Terrific service, kind phone people, great repairs - THANK YOU, to the man with no name :) You rock!!!!!!! . read more

Picked up a pair of suit pants and an overcoat today (made of a synthetic material but very expensive to start with)after they were repaired. Both had burn holes that needed to be fixed. I dropped the items off 1 1/2 weeks ago expecting that they could repair the pants but not the coat. I dropped it of on a Saturday and they said they would call in a few days with an estimate. They called a few days latter with the estimate and details of what they could do. I agreed to have the items fixed. After looking at the completed repairs I am very impressed. You cannot tell where the hole was in the suit pants and the overcoat repair was way better than I expected. I will us them again if I have the need. Scott read more

I had reservations about sending my suit coats to a company I had never dealt with before, but it turned out to be a great idea. I had two jackets that had small holes in them. A pinstripe Armani suit coat with a 1/8 hole in the shoulder and a John Varvatos tuxudo jacket. Both were purchased new and I expected to have them for a long time. They explained the process over the phone, I mailed them the suit coats via insured UPS, then they gave me a call. The woman I spoke to on the phone was very helpful and explained that the suit coat would be an easy fix, but the tux jacket was actually moth damage and it would require a more involved repair and might not look good when it was done. It was a different type of repair that would leave a visible backing fabric. I could not be happier with the service. They were friendly to deal with, always remembered my items when I called and talked to me about the options to repair the tux. (I had to think about the Tux repair for a while before I decided not to do it) I got the items back yesterday and the hole in the suit coat is gone and the repair is invisible. I am going to live with the moth damage on the tux since it is in a inconspicuous place and they thought the repair would actually be more noticeable. I highly recommend this company to fix small holes in expensive clothes. My total bill was a little over $100 including shipping and that is small price to pay to allow me to wear this suit again. read more

I had a crochet dress that I snagged and it started to unravel I shipped my dress to without a trace and spoke to a very friendly women when they received it. I was told the turn around time would be 4 week I was going on a cruise and really wanted to get this dress back in time for my vacation and she told me they would put a rush on it and get it done and ended our conversation with "have a wonderful cruise" She promised me 3 days before I needed to leave which made me nervous due to snail mail but I took a chance anyway. I was shocked to find it in my mailbox 1 week earlier than promised!! I wish I would have asked for her name over the phone... she was so friendly, pleasant and gave awesome customer service!!! When I got the dress back I'm glad they put string at the part where the dress was repaired because I wouldn't have known where the repair was!! Flawless work!!! THANK YOU WITHOUT A TRACE for saving my dress!!!! read more

Wow - my husband and I cannot believe they were able to save 2 of my husband's suit jackets from moth damage, but they did! The one jacket had a small hole on the front lapel, and several tailors in our home area (Philadelphia suburbs) said it could not be fixed. Without A Trace proved them wrong - it looks amazing. 99% not visible! Saved 2 custom suits for us - cannot thank them enough. I would use them again without hesitation. read more

Took my new Tom Ford for Gucci (very expensive for my budget) leather blazer to them because the sleeves were long. Had to be taken apart at the shoulders to properly shorten the sleeves which could've meant disaster if not done properly. About 10 days later I picked up my jacket and it's PERFECT. Don't take a chance anywhere else, go HERE! read more

After finding a hole in the lapel of one of my favorite suits, I thought the suit was ruined. I took it into Without A Trace and their repair service exceeded my expectations! The weavers performed a miracle and now you can't even find the repair. Thank you so much for making my suit wearable again! read more

My cashmere turtleneck sweater had a moth hole, and I thought I had to just throw it away. I did a search on the internet and found Without A Trace. I sent the sweater to them, and they did a fantastic job reweaving it. It came out just great, and they were very nice to deal with. Reasonable price too! read more

Ok, so I am not sure where these horrible reviews are coming from. I had a very pleasant experience. I had 2 tears in 2 different suit and had some interviews coming up. I needed a rush job and typically their turnaround is 2-3 weeks. They were more than willing to accomodate the request. I drove up there and spoke with the guy who explained the procedure, what results I could expect and showed an example. Now this place is ULTRA specialized. Don't come here for a hem job. They reweave fabric so it looks as though the tear was never there. And you do pay for this type of service as there are only a few in the country who do this specialized of a job. However the results were absolutely stunning. On the one suit jacket, I don't even see ANY evidence of a previous tear. On the other tear I see a faint outline but they did admit that up front and only I see that outline because I know where to look, anyone else looking at it would have to look up close to even notice it. This is HIGH QUALITY repair that even the best tailors in the city cannot do. read more