Don't get me wrong the service here is awesome But I find it so frustrating how they don't inform their customers about the hours for the shuttle. I came to get my oil change and tires changed so they said it would be about two hours and my appointment was at 2PM and had another appointment at 3 at natividad and finally got the call saying my car was ready 3 and a half hours later which is now 530 and the shuttle department just had went home and there receptionist said that can't really do anything about it because that's what her " manager " said so we had to take PUBLIC TRANSPORTATION to get to the dealer ship!! Because our Uber wasn't working ... for future reference NISSAN should inform us about the hours for the shuttle... read more

Worst Service Department I have been to in the 25+ years that I have been driving! That's saying alot. I have taken my vehicle to this Dealership several times for warranty and maintenance work however I believe that yesterday was the last time they will see me or money. I had an engine malfunction light come on and I self diagnosed the code that was being thrown. When I called the Dealership I was told that a TSB had already been issued and the problem I was having was a known issue on my year and model Optima. The tech advised me that they could not schedule me for an appoinent for 8 more days because "they had a lot of recall issues at this time of the year". This all took place less than 6000 miles after the warranty period elapsed. When I finally got the car in I was told it would cost $140 to fix the problem. Now here is where my problem with this service department comes in to play: 1) If this is a known issue that is happening repeatedly on this year and model car and a TSB had been issued then why do I need to pay for the repair? 2) Why was it not adjusted on one of my prior visits to the Dealership while the car was still under warranty? 3) I have never heard of a Dealership that didn't charge by labor hour and parts used in the repair! Now I have!! According to the service Rep. All they needed to do to fix the vehicle was reset some parameters on the Turbocharger and "open the wastegate". This particular fix takes minutes to perform. When I asked why I was charged a flat rate instead of being charged shop hours I was not given a reasonable answer. So my take is that this Dealership waits for vehicles to go out of warranty before fixing Known Problems and charges whatever they want to charge. I hate to cast aspersions but hey, it is what it is! When I asked to speak to the Service Manager "Gavino Villa" I was told he was unavailable and was given his business card. I made two attempts to contact him by phone and left a voicemail. I received a call back the next morning while I was sleeping and was unable to speak with him, he did leave a message. There was still no explanation of how the pricing was calculated just a message stating the car was out of warranty which I obviously already knew! Looks like I'll be driving 50 + miles to the next closest KIA dealership to have my car worked on in the future. Buyer beware at this Delaership! Of course the sales people will offer you a remarkable experience but when it comes to having the vehicle serviced.......... you've been warned! read more

I've been looking all over for a car that will be a good fit for my budget. I gave My Kia a shot, Geo was helpful and showed me a couple of great options and even went above and beyond recommending different payment plans/options. read more

I love my Kia Seltos ! The entire staff was friendly and helpful. They were knowledgeable about the car and they had the lowest price around . I shopped entire bay area including paso Robles . I love my Kia so much that my boyfriend bought a K5 a week after! read more

I went in to go look at the new Kia Hybrids and Thomas took his time going over everything about the car with me. Im not a techie person so I really did appreciate him sharing his knowledge and taking the time and not feeling rushed or pressured. Loving my New Car! read more

Had Thomas as a salesman. He was helpful with helping me pick the right vehicle. I was a out of town buyer so Thomas showed me what they had before I made the long drive. Ended up making a deal on a new ev6 love the new car. Thank you Thomas read more

The customer service at My Nissan as exceptional, especially with your employees Julian Arteaga and Tino. My family and I have trusted Julian for over 10 years and have purchased numerous cars, and sent many referrals, because of him. He works with you and your budget and will not present a car or price way beyond what you're looking for. He helps his customer find the perfect car for their needs and truly is a " Customer is always first" soul. I purchased my first car, on my own, from him 3 years ago and recently traded the car in for a new one with him, also helped a friend purchase a car that definitely fit with her needs and price. He never disappoints and always welcomes you like family, while remaining professional. My family does not go anywhere else or sees anyone but Julian, as I do. My Nissan is truly lucky to have Julian there to genuinely help families find their perfect car. Tino and Julian are a great team. Tino takes his time with the customer and paperwork to make sure it is 100% accurate and by taking his time, sometimes can find even better deals for the customer. Yes these men are in the Sales Business but they are so amazing that it doesn't feel it is all about the sale. They don't make the customer feel like they are just a financial transaction, again they make you feel like family. Tino helped me and my friend by getting the most of our financial situation where the end result is a win-win for everyone involved. I continue to make referrals for these two specific gentlemen because they have left a lasting, satisfactory impression on me, which to be honest, is hard to do. I am very particular of customer service and these two never cease to fail and always exceed my expectations! Thank you so much Julian & Tino! -Roseanna read more

Tire trouble when I was far from home. Tow truck dropped off my vehicle after service department closed, but sales staff helped me to locate a local motel. (Thanks, John, for the ride over!) Next morning, Ramiro in Service was understanding about me wanting to get back on the road. Although they didn't have exactly what I needed in stock, because I did not want any more delay, they put on a used tire that did the job. And didn't overcharge for it, either. Much appreciated. read more

My engine blew on my Kia Soul which I'm told has now been an ongoing issue and this seems to be happening with these vehicles. I took my kia to the Salinas service department and was told it would be a couple of weeks possibly three at most. Turns out it took them over a month to fix my vehicle. Each time I called to find out what the status was I was given the run around, the person in charge of my case was never available then I was told oh the parts came in, it'll be another week at most! Super frustrating especially when yet again I go to kia only to be told nope it's still not done, maybe by the end of the week. The staff is rude, unhelpful, and busy talking, joking and stuffing their faces with cake and buying flowers from the flower guy while customers wait to be helped!! I have never had to deal with such an unprofessional group of people. Fast forward to picking up my vehicle, I'm charged for the car rental fee by kia who by the way took forever to fix my car and why? Because they are understaffed and super busy which is what I was told! I'm sorry that is not my fault you cannot properly staff your business. Pretty sure My Kia in Salinas needs a lesson in customer service. I would rate them a zero. Honda here we come. read more

Our Murano was near death rattles so it was time to upgrade. We saw the car we wanted on Craigslist and it was represented by 'My Nissan Kia'. Our salesperson Rod was very knowledgeable about the product and his enthusiasm for the job made the buying experience less stressful overall. After the negotiation we moved to the finance guy Emilio and since it was a cash deal it was a simple matter of signing a few papers. The dealership added a 90 day warranty gratis even though they didn't have to. Since there was only one key I had to return this morning to have a new one synchronized to the car. The service personnel were all polite but the standout was 'Leo'. She remembered my name and didn't waste too much time waiting for someone else to move cars and make things happen. The establishment seems to run smoothly. It's clean and the atmosphere is congenial. *Did I get a great deal on my 'new' used car? The final price matched what Kelly's or Edmunds said I should pay. So no smoking deal but I got a car that should serve me well for years to come. read more

I bought a new Versa roughly a year ago. I waited some time to write this review, to make it a fair review. Bare with me, this is a decently long review. The car itself is a 5spd 2016 Nissan Versa. I bought it to commute to work. I drive from Monterey to Santa Clara, Alemeda, Contra Costa, and Yolo counties 3-5 times a week. I have put 40K+ miles on the car in a little under a year of purchasing the car. And, it's ran like a champ! I have not had any real problems with the car. When my friend and I first arrived on the lot, we were greeted fairly quickly. (pardon me, but I don't remember the salesmans name) At first the man wasn't overly enuthastic about me or my friend. Witch is reasonable considering we were 21 and 22 year olds and my friend is kind of loud. But, he did let us know all the deals that were going on, and let us test drive the cars we were interested in. He answered all the questions we had to ask. I would say it was a pretty decent experience. One complaint I do have, was during the singing. I doudt the general public is excited to talk money. But, I ask ALOT of questions on things I spend large sum of money on, witch I find is reasonable. As I started asking questions, the rep was visibly annoyed but maintained a professional tone. What stood out to me however was, when the rep showed me the "extras", the individual didn't explain that they ARE extra. I had to ask, and even then he would only tell me how much it would be a month, as apposed to how much more it would affect the end price. To picture, it kind of had this feeling, "We OFFER this, sign here". I understand it's a business tactic, but if someone is asking questions, it is to be sure about their investment. This is not to say he didn't do his job, I did end up getting one or two "extras". One more complaint I have, witch to be fair is very petty. When the salesmen closed the sale, he gave me a voucher for a hat. He had told me to come back (that department had closed by the time everything was done) and when it opened up again I could redeem ANY hat I wanted. I wanted the camo hat, it's cool people wouldn't be able to see my thoughts (I have to make at least one joke if you're willing to read this whole thing). But, the person in charge of the hats told me I couldn't use the voucher for the camo hat, but I could get a "discount". After I buying a new car, I wasn't feeling wealthy enough to spend extra on a hat. Their service department is exceptional. The prices are very competitive and they're pretty quick for the volume they have to accommodate. Not to mention​ they've always offered to wash my car. Overall I would recommend a friend to get a car here. read more

Update.....! Yesterday I received my registration from DMV for my new Kia Soul. No big deal, right? Except that this time this Dealership got it right! I have had personalized plates on most of my vehicles for many years, and when I have traded one in on a new vehicle and have asked the Dealership to transfer my plates to my new vehicle on my DMV reg. It has never been done, until now. First time in probably 30 plus years! So since this has saved me a trip to the DMV, Yes, I am quite happy. Thank you MyNissonKia! read more

I brought in my car for a simple oil change and inspection. They told me the car would be ready in 2 hours. I've waited in their lobby for about 6 hours just for an oil change. I had to miss school and was late to work because of this miscalculated incident. Although they lagged with the oil change, they were very quick to take my money. 6 hours to change the oil, and 1 minute to swipe my debit card. read more

Great service department. Came in with my 2001 xterra. Had MANY recommendations that needed to get done. They worked with me on pricing (unlike many other dealerships) and did a great and speedy job. The service associate I always deal with is Hector,ask for him and you will see the great service I'm talking about. read more

Today was my second trip to the service department and I have to say that I saw a definite improvement. Everyone was courteous, attentive, good at listening and addressing issues. They were also very expeditious. Keep up the good work! I'll be back! read more

I'm not surprised reading Salty's post that My Nissan Salinas Automall service. Not only Nissan, but that whole strip auto mall has horrible service regardless of purchasing or servicing your car. The first level salesperson in all dealerships pay them $100 if they can get someone to buy a car without having knowledge what so ever regarding product we buy. read more

We have been a customer of MY Nissan/ Kia for many, many years. Can't count how many vehicles we have got from them. Our sales rep, Joel Serna is the best there is! Business is business but he has always gone above and beyond for us. We were sad to hear General manager Brian Verdin left, another great person. However the show must go on, and this is a very good dealership. Thanks, also, to James, leonilla, Jezrel in service and Chris in parts. Also, to our favorite finance guy, Tino. read more

We bought a new Kia in 2016. It's been a great car, but we had a blow out in one of the tires. I went to get the spare, and there was no spare, jack, or lug wrench, only this repair kit which would not do any good because it was a blow out. We had to have the car towed to a tire shop to get a new tire installed. I found out Kia's do not come with spare tires. We were never told this when we bought the car and would have definitely affected our decision to buy a Kia. How can you sell a vehicle without a spare tire? read more

Last night my wife and I had the most painless car-buying experience ever. From the initial visit where Juan Mendoza (Sales Associate) showed me a bunch of cars and patiently answered tons of questions on performance and finance (his patience was remarkable-trust me), to Mary Ellen who sent me quotes the night before, called to explain the process and hosted my VIP visit; to Frank "the Tank" Vazquez who showed us the car we wanted and made sure we were shown every option to be considered, to Juana at finance who gave me a free trip to Hawaii (ok ....inside joke between "wanna" and me) ...... It was just stellar. The car is perfect for us, getting a ZERO % APR over 66 months, deferred payments for 90 days etc etc ..... we feel we got a fair deal and the dealership made a far earning. Thanks again to all the team who made it a special day as my wife and I invested in our first major purchase together. read more

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Wow! Finally great service. You Guys Rock!! . I met with My Mom there to help her with getting into a new car. I called there and I spoke with Sylvia Sarmiento told her to have the cars ready for her to look at. She had the cars lined up ready for a test drive. We took them all over the place. Baby Z and I were enjoying the ride. She really like the car. We went in to talk the final price. Low and behold they gave her what she wanted. The sales Manager Brian Verdin did a great job in helping my mom with really low monthly Payment. Then she went to talk to Tino Montereo to finish up the paper work. No problems. Every thing went well. If you are looking for a Nissan- this the place to go. Huge amount of cars to choose from. You will be pleased with all that they have to offer. Cheers read more

Service-5 Speed-5 This review covers both an oil change this visit, and brake pad replacement my last visit. The service department has courteous, professional and friendly staff, especially James and Virginia. Nissan Salinas has been changing my oil since the car purchase from them 8 years ago and there's never been a problem. The brake pads were replaced within the time frame they estimated. I like having a shuttle service that will take you anywhere in Salinas. The only they could improve would be a waiting room with better amenities. But, the car wash is a nice bonus! I expect to continue having them service my car. read more

The MOST straight shooting, no pressure, informative and FUN car leasing experience I've ever had. This is my 2nd KIA Soul lease and Brian (mngr) and Angel (rep) hunted down exactly the fully loaded special model to my specs. I loved my last Orange Soul with the sports package but they've blown me away with all of the features of an SUV in the new Mossy Soul... I will drive over from Pacific Grove (25 min drive) for service just to visit with the guys :-) Thats how much i appreciate their efficiency and integrity! read more

My Kia - Feeling Glossy in my new Mossy Kia Soul... fully loaded with all of the key features! - Car Dealers Near Me - Salinas, California

We took our car in to Salinas Nissan but we live in the Seaside/Monterey area. We didn't want to take it to Nissan " Cardinal" we had "BAD" experience with them back in the 1990's, and once your try to get over on me or my family i will never deal business with you again. So we tried out the service/parts dept in Salinas. We would not ever recommend them to "People we Love or care about ".lol. without going into alot of detail,are there any more honest people left in this country? or is everyone money "Hungry" no good "GOOD ETHICS"? USA?????? g Ray read more

Thank you Bob, Joe, and Frank. I love my new KIA Soul. Your customer service today was impeccable. I really appreciate meeting you ! read more

Brian and Rod were extremely helpful, today, with my car purchase, and it was the most painless car buying experience I've ever sat through. They did all they could to ensure that I was pleased with everything, and put me in a brand new Kia at a great price. Thank you, Brian and Rod. I really appreciate you both! See you when I need a tune-up. read more

AWESOME! I should be able to give more than 5 stars! Not only did I purchase my 2013 Sorento from this dealership, when it was brand new (totally painless process & I love the car), but I recently experienced a pretty catastrophic problem with it. I took it to the dealership, fully expecting either a huge bill, or being told "sorry, your car is done"... but that was not at all my experience. Lionila Mora was my Service Writer, and she was an Angel! Not only did she tell me "we can fix it", but she also made the process as painless as possible. Her communication with me was constant, friendly and reassuring. Her customer service was platinum level. She deserves a raise, an Oscar...a knighthood! THANK YOU Lionila, and Thank you My Kia, Salinas! I already fell in love with Kia because of my car (that I am so excited to have back on the road!), but now you have a customer for life. A little good customer service goes a long way... but a lot of good customer service hits it out of the ballpark! read more

Purchased a brand new KIA Optima, I couldn't be happier with my new car. It was exactly what I was looking for. The staff is awesome, They were extremely friendly and helpful. I would highly recommend this dealership. My sales guy was Michael but any body there will be a great help. read more

I bought my Nissan Murano on Saturday and could not have been more impressed. Everyone was professional, friendly and I never felt pressured. Joel Serna was wonderful and showed me every detail on my new vehicle. Lots of bells and whistles to become familiarized with and he genuinely wanted to make sure I knew how to use them and what my resources are when I have questions. Marina Hale was my sales person and was about as sweet as they come. (Well she is a Wyoming girl like me...what else would you expect? ) She was very knowledgable and patient and never, ever pressured me. She also made sure I was comfortable with the many features. She is just awesome. read more

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Terrible service, spent 2 1/2 hours waiting for 15,000 maintenance. Covid signage states waiting room closed, sat freezing outside only to be this 2 hours later it's open. I was lied to and held hostage waiting for a service I would not have gotten read more

Our experience here was great. They worked with our credit, gave us a good deal, and made the experience a lot less stressful than ive experienced elsewhere. Our salesman Daniel was informative and professional. He walked us through step by step. I will be going back for our next car purchase for sure. read more

My Kia - Our new car! - Car Dealers Near Me - Salinas, California

Terrible service. Refused to replace a part in my car I already had diagnosed from a different mechanic outside of my Nissan kia without first diagnosing my car at their facility. They wanted to charge me $150 for the diagnostic. They never told me over the phone this would be "required" & I wasted 2 hours of driving because of their negligence. read more

took one year and one month to get my telluride and did not get the interior color i wanted. They put me off so many times that I ended settling for what I could get. I can live with that. I could not live with $95 for and oil change so I bought and oil filter (263203LTA0) from them for $17. I found oil filters from $5 to $7. The oil filter they sold did not fit my vehicle ( it was about 2 inches longer than the one I took out). I went to MY KIA and told the female manager about wrong part and she did not offer any refund or sympathy. I told her she lost any future business from me. The Kia Telluride is a great vehicle and I was looking into a small Kia for a friend and maybe my wife. There is no chance of that happening with this dealership. It is my dollar and if you want it show some respect. read more

James Flores is always a great help when I come here with my car and always has the best customer service!

7/13/18, Friday, I stopped by My Nissan/Kia at Salinas Auto Zone, got my attention on 2018-Kia- Forte-deep-sea-blue. Next day, I called, Maria Arias, Sales Consultant(SC) responded. I told her, my car is inoperative, needed a ride to My Kia. She arrived on time with Kia Forte. I sat on the driver side, navigated it to My Kia dealership-great feeling! Maria showed me inside-out even under the hood. Checked all information about this car. She answered all my questions. In the course of the buying {it} process, she assured me, everything will be to my satisfaction. I informed her, one of my hobbies is detailing my car. I asked her if the detailing crew to do the final touch up and I would inspect. We both laughed, she delivered it. Writing a review for some one or organization like My Nissan/Kia is not mere to say, thank you because you did a good job. In my personal and professional view, it [requires] the unique & different vales from others. Here, Maria Arias has, not only represented, but also demonstrated. As a SC, possess the core value system of [the education/training/knowledge/experience/skills), more importantly, can-do-approach. She possess an unique communication skills. I summation, this review is posted because of the wealth of knowledge and skills, SC, Mz. Maria Arias possess, but more importantly, it is being posted because of her commitment for excellence that 'My Nissan/Kia provides, one of the great dealerships in the City of Salinas, County of Monterey. Maria, keep up the good job, ma'am! NOTE: This writer is a former Army Officer of US Army-(My Nissan/Kia recognized my service, and I was awarded a special discount, in addition to Kia rebate & Nissan/Kia discount). Lastly, also my thanks goes to Brian Verdin, GSM, his devotion to his customers like me, and Tino Montero, Finance, did all the paper-drills to complete the car-buying transactions. JvPark read more

Santa Cruz lost its KIA contract - so when my key got stuck in my ignition, I had to have my car towed to Salinas. James received the car on Friday morning - and told me he would expedite the part for me (good). I asked if while the car was in the shop if they could do service and he said "yes," but then HE ASKED ME what kind of oil my car takes. I had to look it up and when I told him, he said they don't have that kind. Note that this is the DEALERSHIP - he never suggested that he would try to get the REQUIRED OIL for my car. I let it go . . . The part came in on Monday, but whoops - it was the wrong part. Don't they note what part they need before they order it? My car was not ready until the following Wednesday. James did give me two days credit on the rental I had to rent - but when I asked about covering all of the car rental, he said I would have had to give them advance notice . . . ummm, how do you give notice that your car is about to malfunction (under w read more

Come in on a Sunday evening shopping around for a new Nissan Rogue. Didn't think I was ever to afford it but thanks to Yadira "Ya Ya" for making it possible we are now owners of a 2018 Nissan Rogue sport! She tried her hardest to get the best deal we can get. She is there whenever I have a question and give us her best of best customer service! When you go look for a car at my nissan/Kia ask for her you won't be disappointed! read more

I was asked to write a positive review about my experience at My Kia in Salinas, California, by the staff which in and of itself is unethical. If this review were strictly concerning Mike, the gentleman who sold me my car, it would be positive. My review reflects my overall experience. I made an internet inquiry that was responded to several months after I purchased my car. Given the lack of a response, I would have bought my car elsewhere, but My Kia had the best price on a leftover previous year model. Unfortunately, the $3K I saved was given back in the form of being ripped off in finance. Please sell me something I can use and please do not lie to me. When finalizing the deal, I was told by the guy in finance that in order to get the 100K mile waranty, I needed to buy coverage. This is patently false. One of the main reasons I purchased a Kia was to get the warranty. In the end, it is my fault for believing him, but how dare he and how dare My Kia of Salinas allow their employees to operate in such a dishonest fashion. I bought a brand new car, but the first time I went to wash it, I noticed that the black trim around the car, particularly near the windshield, was all scraped up. New cars show up at the showroom with a plastic film to protect the trim. I guess the employee tasked with removing it got impatient and used a straight edge on it. If you buy a car at this dealership, don't waste your time with the internet department, do not get swindled by the finance guy, and inspect your vehicle for cosmetic damage. read more

Nissan Service Department in SALINAS is UNETHICAL! I am appalled at the way I was treated this morning when I spoke to their service manager "Gabino". He was rude and obnoxious when I called to complain about the $800 oil change they charged my mother! I personally called to schedule her oil change and specifically stated she only needed an oil change! They took it upon themselves to make the "recommendations" of services she should get for her car. It's a new car for god sake! I know we've all been there with these car dealers repair service department and how they try to get you to do more than what is needed at the time. The problem was that they preyed on my poor mother's vulnerability and lack of understanding of these repairs. She like most retirees, is on a fixed income. They did not clarify that these "recommendations" could be postponed or broken down into what she really needs now v.s. what she can do at a later time. So I know she signed off on it and there's probably nothing we can do. My frustration with the situation is...whatever happened to ethics? Are they not bound to ethical behavior? I know I am bound to them in my profession and must adhere to them or else I can get sued! I guess car dealers and their service dept. can hide behind the "blame game" and say they had a bilingual rep explain the "recommendations". Look at Wells Fargo and how they pushed their employees into unethical behavior, it must be the norm. I'm venting....This just ain't right! https://www.mynissan.org/ read more

Would not recommend. I had a horrible experience, at this dealership. I had previously dropped the car off for an airbag sensor replacement. Instead they provided an inspection and told me it was most likely something else. When the issue came back I went back in to have it serviced as required and previously inspected, only to be charged for another inspection instead of replacing the part as requested. I was not happy having to pay for a service I neither requested, not needed. I reached out to the incharge person, he told me It was their policy to do so. It was frustrating as it would have been nice to know that policy before, rather than after the fact. Emailed the Owner Brian V. who seems to answer many of the yelp reviews to no avail. read more

Went to go purchase a car and saleswoman, Maria Arias, was nothing but helpful and nice! She gave me everything I needed and went out of her way to make sure I got the perfect price for it! Thank you Maria and thank you Kia for my great new car! read more