Thank You for my new set of tires and the Remarkable deal you provide Jesse Vasquez. Your serviceman did an outstanding job checking my brakes, alignment, fluids and all around care for my vehicle. Highly recommend Salinas Firestone. Excellent prices, service and above all your honesty. Definitely stand by the Firestone phrase. 5 stars read more

Firestone Complete Auto Care - Blessed - Tires Near Me - Salinas, California

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Bull gave me three quotes on tires going from cheap to most expensive at the end I decided to go with 4 Firestone all season tires, I also requested an oil change and they were able to get it done in an hour!. read more

I had quite of a weird request for these guys and there still able to go out of there way to come help us out , I had gotten my tire popped from a pothole about 800 feet away from the location and they guys came on down where I was at and replaced my tire. Pricing was more than fair.Very grateful. read more

Firestone Complete Auto Care - My car not even 800 feet away from the Firestone - Tires Near Me - Salinas, California

I have done all of my routine maintenance at this Firestone location. They now refuse to change the oil because of the damage to oil pan they caused. They want me to pay to replace the oil pan. It's been over 20 days since they ordered a new oil pan and they claim it would take 5 to 7 business days to get the part. I have filed a complaint 8 days ago, called customer care 3 times now. Nobody calls me back. I will need to park the truck, and have the dealership fix their careless mistake plus rent a car. This location doesn't care about your car or your business. read more

Firestone Complete Auto Care - Oil pan drain bolt impacted and destroyed. - Tires Near Me - Salinas, California

Last Monday, I had auto service done in Salinas, where they replaced some parts on the front where the tire is attached. Today, I noticed a loud knocking sound, which makes me suspect that the mechanic didn't properly install the part. I asked the person at the front desk for a copy of the receipt and a detailed report of the work done, including which parts were damaged and replaced. He promised to email it to me, but I still haven't received it. I called this afternoon to follow up on the receipt and report the issue, and he assured me again that he would send it. Unfortunately, as of 9 PM, I haven't received any emails from them. read more

i scheduled my oil change on line 4 days ahead and it still took 1.5 hours to complete

I took my car in and everytime they called me they added things that were wrong with my car, I approved some if not most of the issues. I got the tmps sensors replaced and the next morning they all malfunctioned. This place used to be good, but the last two times i've took my car the service has been shitty. read more

Abraham and the guys over at Firestone made sure to help fast and friendly went over all the services and requested my approval and made sure i was getting the best price for expert level service. I asked for the coolant to be flushed and they found the leak with a diagnosis to ensure the refill service wouldn't continue to leak they went above and beyond to ensure that they did everything to resolve my issue its an old car and things break and for the things i cant do on my own ill be brining it back my car back to these guy! Thank you for the great service guys! read more

Firestone Complete Auto Care - Tires Near Me - Salinas, California

This might be the worst tire shop around. I needed 2 front tires and new tire pressure sensors. All the workers said different things, and none of their stories correlated to each other. Yesterday they told me it'd be done by 3pm. I said I'd leave the truck and pick it up next day. I call this morning at 7:45am. They said they had put 4 new tires on but needed to wait for approval for the Tire pressure sensors. I called at 11:45 pm and the guy said everything had been approved and the truck would be ready by 1:30pm. Here I am now, 1:35pm. I left my truck here for 27hrs and they did nothing to it. Now charging a diagnostic fee for them literally doing nothing. All my tires are the same as when I dropped the truck off. I felt like I was getting more stupid by just standing in here and listening to these guys talk. This is a company vehicle, I don't even have to pay for it, and I will never be back here. Avoid this place and these terrible employees at all costs. read more

Better training and need common sense. Employee no idea what to do with my company cars account. And once service was finished I never got a call like he said he would. They were waiting for my company to send payment on a holiday when everyone is off read more

Bait and Switch: I needed wheel alignment for my car and saw that Firestone, a well known company, had a choice of standard, three year, and lifetime alignment. I entered all the information for my car, received a quote online that said it was for Firestone Salinas, and then pressed the button to make an appointment. When I arrived, I checked-in for the alignment and when we were finished and about to proceed I told him I just wanted to let them know I was doing the lifetime alignment. The staff immediately said we don't do lifetime alignment for Tesla's. I said I made the appointment based on that, and here is the quote I printed up, noting that this is for your store at Northridge. He said nope, sorry, we don't do that and there is nothing I can do even though it is a quote from our store, we don't run the website. This clearly happened often because the staff didn't have to ask anybody, and they would have done the work and charged me full price for the one time even though I was quoted lifetime, because he never asked which alignment package I was choosing, which online is once, three years and lifetime. Any place which already knew this was a problem, would immediately let the customer know, hey, nothing on the website applies to us so you will not be paying what is on there... so that the customer is informed. read more

Firestone Complete Auto Care - Tires Near Me - Salinas, California

Great customer service! Staff is very kind and friendly! Would definitely recommend to other people.

They're friendly and helpful. They get your car done quickly. Never had a problem with this establishment

I won't be back. I made an appt for a tire rotation, and waited Almost two hours. No one asked my permission to do any extra work. After 90 minutes the guy told me all these other things they wanted to do. Then he said the would "tighten up" everything they had loosened(!!!) I had work done yesterday, and if they had Communicated their intentions I would have walked out . I own the car. I deserve to be consulted prior to your assessing things without my okay. Weekends are short and you just stole a bunch of my time. I had the car in the shop yesterday and I told the desk tech that. Everything you checked was already done. read more

I really appreciate this location being open and taking me in on a busy Sunday. I was treated with respect and the manager on duty explained everything thoroughly . Way better service than at Costco tires . Thanks Again!!! read more

Took my car in to the Salinas store to inspect a rear passenger wheel/tire that was losing pressure. They suggested standard inspection that included tire rotation. They never fixed the leak and never rotated the tires. read more

La primera vez que fui hice una cita para un cambio de aceite, mi carro estuvo en el Fire Stone por más de cinco horas, y cuando llamé para ver si ya estaba listo porque tenía que ir a trabajar, me comentaron que ya estaba apunto de terminar que ya podía pasar, llegué y todavía se tardaron como dos horas más y solamente porque fui a preguntar de nuevo y el muchacho me dice *ay qué bueno que viniste porque ya se me había olvidado* estado yo en la sala esperando. La verdad me moleste por la pérdida de tiempo, pero decidí darles otra oportunidad. Volví a hacer una cita. Y esta ocasión iba a esperar a que el carro estuviera listo igual habían pasado como dos horas y aún no se llevaba mi carro, la verdad me cansé de esperar y me fui muy lentos y su servicio al cliente no están bueno. read more

This has to be the worst tire shop I have ever been to. I wouldn't bother if it wasn't for my companies fleet service. The crew is full of unprofessional clowns . read more

Great people but over priced. They're trying to charge me $500 for parts they're getting from autozone that costed them $65 at most. Total cost of labor would've costed me 1700. It's sad to see a good company try taking advantage of people. read more

I oftentimes took my cars to this shop for keeping them in good shape and road ready for my trips to Tahoe and wherever. They have an excellent choice of tires to choose from. The staff explain things clearly and really know their merchandise. And whenever I needed air or tire rotation they were more than eager to help. A great store. read more

Monica and the crew took great care of us in an otherwise emergency situation for a couple of out-of-town people that were passing through. Thank you again. You couldn't have made it more easy read more

Best car care experience... fast, precise, quoted prices were accurate. Manager Monica is always willing to answer questions, especially complicated ones. I drive from the peninsula, so timing is an issue. She recommends place for me to hang out in the early morning. She'll even refer me back to the dealership when needed, so honesty is important to Firestone. The store is clean - inside & out, not an easy feat when you're dealing with auto repair. Even the bathrooms are clean & well stocked. read more

Firestone was able to get me in the same day to repair a screw in my tire. Even when the power went out at the store due to wind they were able to finish in a timely manner. I highly recommend them!! read more

Made an online appt. Got there after driving an hour they didn't have it so they wouldn't take me at my 1:00 time. Terrible customer service! Possibly fit me in at 4. Then he asked what type of oil I wanted! Forget it if he needs to ask! Bad customer service! Don't go there! DONT GO THERE!! Customers keep their service going, how can they treat customers like that? read more

Made an appointment on the firestone website, only to get there, and be told the don't have online appointments! I got up at 630 for this crap. Had to go to Jiffy Lube, they helped me out fast! Go to Jiffy Lube, skip Firestone read more

I have been dealing with a deflating Pirelli tire for my Lexus for the past 3 1/2 months. I've gone to This Firestone location twice to get it repaired. The first time they said nothing was wrong with it and simply pumped air into it and handed me back the keys. About a week later my tire begins to deflate again. So I pumped air into it and moved on. Well, it only lasted for about two weeks till when the "tire pressure" light came on. So I decided to take it back after I was fed up with it. Firestone once again told me that nothing was wrong with it and that everything looked fine. The guy up in the front desk said I would maybe have to buy a new tire since the one I got is probably defective. Firestone wouldn't even honor the Warranty that comes with the Pirelli's. So I ended up taking the Lexus into America's Tire. They ended up finding a nail in the tire and even patched it for free. America's Tire was even surprised that Firestone couldn't find the nail or even Honor the warranty from Pirelli. Safe to say that I won't be coming back to Firestone. I would give them zero stars if I could. read more

Horrible experience and the fact that they made repairs I did not approve best believe I'm taking legal action. ZERO stars

I made my appointment through the Firestone Car Care app and received my confirmation via email. I scheduled my appointment for noon Sunday. I arrived and was told they didn't have my appointment in their system and was asked if I made my appointment online. I told the service rep I used the app and received an email confirmation. He said that goes through a third party and could schedule me for later in the week! WTF!!!!!???? I just wasted my time and gas driving out to Salinas for nothing! Way to go Firestone!!! You guys truly suck! Wish I could give you guys a negative five star rating!! Still wouldn't be representative of my disappointment!! Closing my account today. Did I mention you guys suck? read more

Been here before, for my other cars. Have had great great customer service. Cheapest place I've found for tire rotations. I'll be going back again for other services. read more

Firestone Complete Auto Care - Getting my first tire rotation on my Nissan Altima 2020 by K.C. - Tires Near Me - Salinas, California

Stay away from this place, Monica is a liar. Go to America's Tires, best customer, best value, fix flat tires for free.

Our car got 2 unexpected flats. We were out of town and needed to get to work a couple of hours away. Christian and his team took care us right away. We are so grateful for their service. Highly recommend. read more

Brought my car in today cuz one of my tire pressure was low and I didn't know why. Went in at 7am and Monica was so nice, efficient, fast and had amazing customer service! She helped me get my tire fixed and even called me to make sure that I wanted my filter changed even tho the mechanic suggested it, she called instead of going ahead and doing it and I really appreciate that! This is my second time here and I have nothing but good experience and things to say about this place. Thank you Monica and the team for always helping with my car and doing it so efficiently and quickly! read more

OPEN ON SUNDAY! I was traveling from NorCal to Socal and my alternator failed in Salinas. They got us back on the road in less than 2 hours.... ON A SUNDAY. Pricing was what I would have paid my mechanic (I called him). read more

So, I knew better than to go here from past experience. But I had a low tire pressure warning, was in the area, a check/fill up was free, and that's super simple. Got it done and went on my way. Well the warning didn't go away, so I reset the computer. Warning was still there. Ended up going to my normal tire/wheel shop Tire and wheel world,,,(great shop btw) thinking it was my TPG... Firestone had way overinflated my tires,,,,HOW,,.,just how,.., you guys are a country wide tire shop, that has its OWN BRAND OF TIRE... like I don't even know what to say,, I'm less mad and just amazed. So yah that and a bunch of other past issues.,,, DONT GO HERE!! read more

Also a word of warning, hazard lights will go out if the battery dies. I was naive in thinking they have a separate battery source, when you are right in the edge of a major freeway on pitch black it is very concerning! read more

They got my mother's car fixed, no issues, and they made a good recommendation to keep from having problems later on. Service as promised! read more

Firestone Complete Auto Care - Interior of my Chevy Malibu. - Tires Near Me - Salinas, California

I met up with a friend for golf in Salinas and her Mini Cooper's tire pressure was not the same in all tires. It was almost time for them to close and the guy at the desk say pull up to door #4 and Juan came out to help us. He inflated all of the tires and she was able to make it home. Thank you guys. read more

Thank you for the great customer service you all provided for my niece. We sent her to Firestone thinking she needed a front end alignment or have her tires balanced. The service technician looked at her car and showed her she needed new tires not an alignment. We had the tires for her car, so they only Charged her nothing for the recommendation. Thank you for your honesty and great customer service Firestone in Salinas. read more

I went to this place twice within two weeks for a wheel alignment. The first time was on Black Friday 2019, left the parking lot and steering wheel was turned left while driving straight which caused the stabilitrak malfunction light to come on. The vehicle was pulling to the right as well after they did the alignment. 1 week later they tried to correct the mistakes that the previous mechanic made. They got the stabilitrak light to turn because they straightened the steering wheel but the vehicle continued to pull to the right after they aligned it. The guy at the counter came up with some stupid excuse saying it was my brand new tires causing the vehicle to pull to the right. The cause was their incompetent mechanics. Finally got the vehicle aligned at another place and they clearly stated that the mechanics at Firestone have no idea what they're doing when it comes to alignments. read more

We found a screw in our tire in the LA area and it was repaired with a plug. It continued to leak and needed a patch to properly finish the repair. We called Firestone to see if they could fit us into their schedule and the man who answered the phone wasn't very pleasant and told us that a patch couldn't be done after a plug. They obviously didn't want to help or were hoping to sell us a new tire. We went to Les Schwab the next day and they took care of immediately and we're incredibly professional. read more