Thank You for my new set of tires and the Remarkable deal you provide Jesse Vasquez. Your serviceman did an outstanding job checking my brakes, alignment, fluids and all around care for my vehicle. Highly recommend Salinas Firestone. Excellent prices, service and above all your honesty. Definitely stand by the Firestone phrase. 5 stars read more

Firestone Complete Auto Care - Blessed - Tires Near Me - Salinas, California

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This place has really gone down hill. I remember when a Woman, Maria I think, was running the front desk, it was much better. These guys move so slow, and they eat and curse in front of their customers. They have bathrooms, but they are so filthy, you're scared to use them. Also, they could run a vacuum over the floors. I would not recommend this place and I would not be surprised if it closed for permanently. In fact, it would probably be best if they did. Gross! read more

Absolutely unacceptable experience at this Firestone location.I brought my vehicle in for an oil change under my SilverRock warranty, and my wife clearly told the advisor that the service was supposed to be billed through SilverRock. The work order they made her sign even listed SilverRock as the payer, so we had every reason to believe the service was covered.Firestone never verified the warranty before starting the work, never called us when they found out the warranty was inactive, and never asked for authorization to proceed out‑of‑pocket. They only told us AFTER the oil change was completed that the warranty "was no longer active" and then forced us to pay.This is basic incompetence and a complete failure to follow proper automotive service procedures. Any reputable shop verifies coverage before touching the vehicle and contacts the customer if anything changes.My wife signed the initial work order under the belief the warranty was paying, and Firestone used that signature to justify charging us without ever disclosing the coverage denial. That is not transparency -- it's negligence.If you value honest communication and proper authorization, avoid this location. I am pursuing a refund and filing a complaint due to their mishandling of the entire process. read more

Wow! I am so glad I took the advice of a friend and brought my car here! The staff was great and the time they quoted me was pretty exact. I hate it when they tell you your car will be ready in 1 hours but they take 2 hours or more. They helped me fix my alignment issue on my car and I was back on the road in no time! read more

Got the repair done the same day while other places didnt have parts ready until days later. Waiting room could use more TV channels.

I have done all of my routine maintenance at this Firestone location. They now refuse to change the oil because of the damage to oil pan they caused. They want me to pay to replace the oil pan. It's been over 20 days since they ordered a new oil pan and they claim it would take 5 to 7 business days to get the part. I have filed a complaint 8 days ago, called customer care 3 times now. Nobody calls me back. I will need to park the truck, and have the dealership fix their careless mistake plus rent a car. This location doesn't care about your car or your business. read more

Firestone Complete Auto Care - Oil pan drain bolt impacted and destroyed. - Tires Near Me - Salinas, California

Bull gave me three quotes on tires going from cheap to most expensive at the end I decided to go with 4 Firestone all season tires, I also requested an oil change and they were able to get it done in an hour!. read more

I had quite of a weird request for these guys and there still able to go out of there way to come help us out , I had gotten my tire popped from a pothole about 800 feet away from the location and they guys came on down where I was at and replaced my tire. Pricing was more than fair.Very grateful. read more

Firestone Complete Auto Care - My car not even 800 feet away from the Firestone - Tires Near Me - Salinas, California

Last Monday, I had auto service done in Salinas, where they replaced some parts on the front where the tire is attached. Today, I noticed a loud knocking sound, which makes me suspect that the mechanic didn't properly install the part. I asked the person at the front desk for a copy of the receipt and a detailed report of the work done, including which parts were damaged and replaced. He promised to email it to me, but I still haven't received it. I called this afternoon to follow up on the receipt and report the issue, and he assured me again that he would send it. Unfortunately, as of 9 PM, I haven't received any emails from them. read more

i scheduled my oil change on line 4 days ahead and it still took 1.5 hours to complete

Abraham and the guys over at Firestone made sure to help fast and friendly went over all the services and requested my approval and made sure i was getting the best price for expert level service. I asked for the coolant to be flushed and they found the leak with a diagnosis to ensure the refill service wouldn't continue to leak they went above and beyond to ensure that they did everything to resolve my issue its an old car and things break and for the things i cant do on my own ill be brining it back my car back to these guy! Thank you for the great service guys! read more

Firestone Complete Auto Care - Tires Near Me - Salinas, California

I took my car in and everytime they called me they added things that were wrong with my car, I approved some if not most of the issues. I got the tmps sensors replaced and the next morning they all malfunctioned. This place used to be good, but the last two times i've took my car the service has been shitty. read more

This might be the worst tire shop around. I needed 2 front tires and new tire pressure sensors. All the workers said different things, and none of their stories correlated to each other. Yesterday they told me it'd be done by 3pm. I said I'd leave the truck and pick it up next day. I call this morning at 7:45am. They said they had put 4 new tires on but needed to wait for approval for the Tire pressure sensors. I called at 11:45 pm and the guy said everything had been approved and the truck would be ready by 1:30pm. Here I am now, 1:35pm. I left my truck here for 27hrs and they did nothing to it. Now charging a diagnostic fee for them literally doing nothing. All my tires are the same as when I dropped the truck off. I felt like I was getting more stupid by just standing in here and listening to these guys talk. This is a company vehicle, I don't even have to pay for it, and I will never be back here. Avoid this place and these terrible employees at all costs. read more

Better training and need common sense. Employee no idea what to do with my company cars account. And once service was finished I never got a call like he said he would. They were waiting for my company to send payment on a holiday when everyone is off read more

Bait and Switch: I needed wheel alignment for my car and saw that Firestone, a well known company, had a choice of standard, three year, and lifetime alignment. I entered all the information for my car, received a quote online that said it was for Firestone Salinas, and then pressed the button to make an appointment. When I arrived, I checked-in for the alignment and when we were finished and about to proceed I told him I just wanted to let them know I was doing the lifetime alignment. The staff immediately said we don't do lifetime alignment for Tesla's. I said I made the appointment based on that, and here is the quote I printed up, noting that this is for your store at Northridge. He said nope, sorry, we don't do that and there is nothing I can do even though it is a quote from our store, we don't run the website. This clearly happened often because the staff didn't have to ask anybody, and they would have done the work and charged me full price for the one time even though I was quoted lifetime, because he never asked which alignment package I was choosing, which online is once, three years and lifetime. Any place which already knew this was a problem, would immediately let the customer know, hey, nothing on the website applies to us so you will not be paying what is on there... so that the customer is informed. read more

Firestone Complete Auto Care - Tires Near Me - Salinas, California

They're friendly and helpful. They get your car done quickly. Never had a problem with this establishment

Great customer service! Staff is very kind and friendly! Would definitely recommend to other people.

I won't be back. I made an appt for a tire rotation, and waited Almost two hours. No one asked my permission to do any extra work. After 90 minutes the guy told me all these other things they wanted to do. Then he said the would "tighten up" everything they had loosened(!!!) I had work done yesterday, and if they had Communicated their intentions I would have walked out . I own the car. I deserve to be consulted prior to your assessing things without my okay. Weekends are short and you just stole a bunch of my time. I had the car in the shop yesterday and I told the desk tech that. Everything you checked was already done. read more

I really appreciate this location being open and taking me in on a busy Sunday. I was treated with respect and the manager on duty explained everything thoroughly . Way better service than at Costco tires . Thanks Again!!! read more

Took my car in to the Salinas store to inspect a rear passenger wheel/tire that was losing pressure. They suggested standard inspection that included tire rotation. They never fixed the leak and never rotated the tires. read more

La primera vez que fui hice una cita para un cambio de aceite, mi carro estuvo en el Fire Stone por más de cinco horas, y cuando llamé para ver si ya estaba listo porque tenía que ir a trabajar, me comentaron que ya estaba apunto de terminar que ya podía pasar, llegué y todavía se tardaron como dos horas más y solamente porque fui a preguntar de nuevo y el muchacho me dice *ay qué bueno que viniste porque ya se me había olvidado* estado yo en la sala esperando. La verdad me moleste por la pérdida de tiempo, pero decidí darles otra oportunidad. Volví a hacer una cita. Y esta ocasión iba a esperar a que el carro estuviera listo igual habían pasado como dos horas y aún no se llevaba mi carro, la verdad me cansé de esperar y me fui muy lentos y su servicio al cliente no están bueno. read more

This has to be the worst tire shop I have ever been to. I wouldn't bother if it wasn't for my companies fleet service. The crew is full of unprofessional clowns . read more

Made an online appt. Got there after driving an hour they didn't have it so they wouldn't take me at my 1:00 time. Terrible customer service! Possibly fit me in at 4. Then he asked what type of oil I wanted! Forget it if he needs to ask! Bad customer service! Don't go there! DONT GO THERE!! Customers keep their service going, how can they treat customers like that? read more

Great people but over priced. They're trying to charge me $500 for parts they're getting from autozone that costed them $65 at most. Total cost of labor would've costed me 1700. It's sad to see a good company try taking advantage of people. read more

I oftentimes took my cars to this shop for keeping them in good shape and road ready for my trips to Tahoe and wherever. They have an excellent choice of tires to choose from. The staff explain things clearly and really know their merchandise. And whenever I needed air or tire rotation they were more than eager to help. A great store. read more

Monica and the crew took great care of us in an otherwise emergency situation for a couple of out-of-town people that were passing through. Thank you again. You couldn't have made it more easy read more

Best car care experience... fast, precise, quoted prices were accurate. Manager Monica is always willing to answer questions, especially complicated ones. I drive from the peninsula, so timing is an issue. She recommends place for me to hang out in the early morning. She'll even refer me back to the dealership when needed, so honesty is important to Firestone. The store is clean - inside & out, not an easy feat when you're dealing with auto repair. Even the bathrooms are clean & well stocked. read more

Firestone was able to get me in the same day to repair a screw in my tire. Even when the power went out at the store due to wind they were able to finish in a timely manner. I highly recommend them!! read more

Made an appointment on the firestone website, only to get there, and be told the don't have online appointments! I got up at 630 for this crap. Had to go to Jiffy Lube, they helped me out fast! Go to Jiffy Lube, skip Firestone read more

I have been dealing with a deflating Pirelli tire for my Lexus for the past 3 1/2 months. I've gone to This Firestone location twice to get it repaired. The first time they said nothing was wrong with it and simply pumped air into it and handed me back the keys. About a week later my tire begins to deflate again. So I pumped air into it and moved on. Well, it only lasted for about two weeks till when the "tire pressure" light came on. So I decided to take it back after I was fed up with it. Firestone once again told me that nothing was wrong with it and that everything looked fine. The guy up in the front desk said I would maybe have to buy a new tire since the one I got is probably defective. Firestone wouldn't even honor the Warranty that comes with the Pirelli's. So I ended up taking the Lexus into America's Tire. They ended up finding a nail in the tire and even patched it for free. America's Tire was even surprised that Firestone couldn't find the nail or even Honor the warranty from Pirelli. Safe to say that I won't be coming back to Firestone. I would give them zero stars if I could. read more

I made my appointment through the Firestone Car Care app and received my confirmation via email. I scheduled my appointment for noon Sunday. I arrived and was told they didn't have my appointment in their system and was asked if I made my appointment online. I told the service rep I used the app and received an email confirmation. He said that goes through a third party and could schedule me for later in the week! WTF!!!!!???? I just wasted my time and gas driving out to Salinas for nothing! Way to go Firestone!!! You guys truly suck! Wish I could give you guys a negative five star rating!! Still wouldn't be representative of my disappointment!! Closing my account today. Did I mention you guys suck? read more

Been here before, for my other cars. Have had great great customer service. Cheapest place I've found for tire rotations. I'll be going back again for other services. read more

Firestone Complete Auto Care - Getting my first tire rotation on my Nissan Altima 2020 by K.C. - Tires Near Me - Salinas, California

Stay away from this place, Monica is a liar. Go to America's Tires, best customer, best value, fix flat tires for free.

Brought my car in today cuz one of my tire pressure was low and I didn't know why. Went in at 7am and Monica was so nice, efficient, fast and had amazing customer service! She helped me get my tire fixed and even called me to make sure that I wanted my filter changed even tho the mechanic suggested it, she called instead of going ahead and doing it and I really appreciate that! This is my second time here and I have nothing but good experience and things to say about this place. Thank you Monica and the team for always helping with my car and doing it so efficiently and quickly! read more

Our car got 2 unexpected flats. We were out of town and needed to get to work a couple of hours away. Christian and his team took care us right away. We are so grateful for their service. Highly recommend. read more

OPEN ON SUNDAY! I was traveling from NorCal to Socal and my alternator failed in Salinas. They got us back on the road in less than 2 hours.... ON A SUNDAY. Pricing was what I would have paid my mechanic (I called him). read more

So, I knew better than to go here from past experience. But I had a low tire pressure warning, was in the area, a check/fill up was free, and that's super simple. Got it done and went on my way. Well the warning didn't go away, so I reset the computer. Warning was still there. Ended up going to my normal tire/wheel shop Tire and wheel world,,,(great shop btw) thinking it was my TPG... Firestone had way overinflated my tires,,,,HOW,,.,just how,.., you guys are a country wide tire shop, that has its OWN BRAND OF TIRE... like I don't even know what to say,, I'm less mad and just amazed. So yah that and a bunch of other past issues.,,, DONT GO HERE!! read more

Also a word of warning, hazard lights will go out if the battery dies. I was naive in thinking they have a separate battery source, when you are right in the edge of a major freeway on pitch black it is very concerning! read more

They got my mother's car fixed, no issues, and they made a good recommendation to keep from having problems later on. Service as promised! read more

Firestone Complete Auto Care - Interior of my Chevy Malibu. - Tires Near Me - Salinas, California

I met up with a friend for golf in Salinas and her Mini Cooper's tire pressure was not the same in all tires. It was almost time for them to close and the guy at the desk say pull up to door #4 and Juan came out to help us. He inflated all of the tires and she was able to make it home. Thank you guys. read more