Very easy to work with, pricing was fair, selection was very good. Got exactly what I was looking for, financing offer many options and the service department is easy wot work with to accommodate my schedules. read more

Lexus Monterey Peninsula - My new Lexus RX 450h+ Luxury - Auto Repair Near Me - Seaside, California

I just have to say that Austin in the service department is just exceptional and I have been getting my service done here for the last several years. We don't even live in the area! We make a weekend out of getting the best repair service, and heading over to the coast just for how amazing the customer service is. I think any business that remains successful is due to the people that they hire. Whoever hired Austin, great job! I made a stop by today due to an unexpected check engine light that made me nervous. Austin helped us right away and gave me the info I needed to head home safely. We couldn't recommend him enough, absolute star! read more

Great experience from start to finish!! I've never had a good dealership experience till now. Linda(Sales Rep) didn't use high pressure sales tactics and she was very transparent every time I had any questions. Once we got to final boss Tony(General Sales Manager) negotiations were seamless he gave me best deal possible! When it was time for signing Robbie(Finance Manager) explained everything I was signing without trying to sell me anything I didn't need. Refreshing to know great dealership teams exist. Go check them out! Ps I live next to Stevens Creek Lexus Tony got me a Lyft, distance is not a problem with Lexus Monterey Peninsula read more

We bought a TX today from Lexus Monterey. After researching and visiting a handful of other dealerships and touring the Lexus fleet three times with our sales consultant, V, we decided to buy a the TX. V was so helpful, knowledgeable and trust worthy. We didn't feel like we were being "sold;" he had our genuine needs in mind while helping us make decisions. The whole crew at Lexus was great, from the store manager Ken to the finance manager Robbie. This was most definitely a 5 star experience. read more

We received far superior service at Monterey than we have ever experienced at any other automobile dealer in over 40 years as a consumer. Isaiah and Robbie were exemplary. Have you ever hugged your car "sales" person? Well we do and it is heartfelt and genuine on both sides! Shop here and you can't be disappointed unless, of course, you are the consumer from hell! read more

Had a positive experience with Austin in the service department. This was my second visit for service to this dealership. I appreciate that they get you in and out quickly and easily. read more

Amazing Service I will recommend them to everybody The best experience on purchasing a car that I've had read more

I recently bought GX550 from Seaside Lexus. The process was smooth. These cars are very popular, I put down a deposit and knew I was waiting until mid February before it would be available. Isaiah kept me in the loop the entire process. He texted me updates weekly on the progress of my cars arrival. He took the time to help me get my phone paired and assisted me in uploading the proper Lexus apps to my phone, while financing got all of the paperwork in order. Robbie in finance was great to work with, he made the process quick and pleasant. I've purchased a lot of cars both personally and for business and this was by far one of the easiest transactions I have ever had. I highly recommend Seaside Lexus. read more

I purchased a used vehicle. During the sales, negotiation & financing process, I inquired whether there was a GPS tracker on the vehicle. The salesperson, GM and finance person never indicated that any were installed. I wasn't provided with any consent forms to sign. I removed the tracker within 24 hours and returned it to them. They all seemed surprised, except for a tech that stated "Yeah, we install that on all our vehicles. Do you have the cables?" I later receive unsolicited email from ELO GPS congratulating my on the purchase (& activation) of the "World's most Sophisticated and Technologically Advanced Vehicle Recovery System" w/my personal info (phone & email). I didn't consent to this. I recommend that any vehicle purchased at Lexus Monterey Peninsula be inspected by a trusted 3rdparty, especially if you weren't made aware. read more

Lexus Monterey Peninsula - The non-disclosed ELO GPS tracker that I removed. - Auto Repair Near Me - Seaside, California

Great Dealership, No pressure sales and are willing to work with you. But mostly the professional character of Linda Santiago the sales representative. read more

Salesperson who helped me - and was not so helpful as he spent more time trying to get me to purchase the car that day and telling me how he had run other dealerships before becoming just a salesperson. He was a young punk and very pushy (which most car salespeople are) but he went above and beyond. If this dealership hires these types of sales people I encourage interested buyers to run to another dealership. read more

Dealership itself is fine and clean. However, waiting ~2.5 hours for a routine oil change/service is absolutely absurd. They said on average it's 1.5-2 hours for that service. (And this is with an appointment) read more

I purchased my 2025 NX350 luxury hybrid from Monterey Peninsula Lexus. I have had the car for a couple of months and just love everything about it! Finding the perfect car these days can be a challenge but working with the team at Monterey Lexus made it easy. V is a wonderful salesman and was so easy to work with. My car was very much in demand and V and Ken the manager made a great deal and delivered just what I hoped for. I highly recommend V and the Monterey dealership to anyone looking for the perfect car. read more

I went through the process of potentially buying a gx 550. The employee walking me through the numbers was Isaiah. In the multiple cars I have bought over the years Isaiah was by far the most friendly and professional. He gave me all of my options without feeling rushed. I would highly recommend seeing him if you are considering buying a car read more

Isiah made purchasing a new Lexus go easy and smoothly. He's a great upbeat personality read more

Lexus Monterey Peninsula - Auto Repair Near Me - Seaside, California

I recently purchased a Lexus RX350, and I cannot say enough about the outstanding service I received from Robert and Markeith. From start to finish, the experience was seamless, professional, and genuinely enjoyable. Robert went above and beyond to ensure I felt informed and confident about my decision. Prior to meeting in person, he provided excellent communication and was incredibly accommodating. He sent detailed video walkthroughs of the vehicle and answered all my questions promptly through text and calls. His transparency and honesty stood out, making me feel like I was in trustworthy hands. He genuinely cared about getting me the best deal, and it showed in every interaction. The transaction with Markeith Powell in the finance department was just as smooth. He made the paperwork process quick and straightforward and worked with me to secure a monthly APR deal that was surprisingly low. Markeith was professional and personable, ensuring all the details were clearly explained and tailored to fit my needs. Robert and Markeith turned what can sometimes be a stressful car-buying process into a hassle-free and enjoyable experience. If you're looking for exceptional service, honest deals, and a team that truly values their customers, Robert and Markeith are the people to work with. I couldn't be happier with my new Lexus RX350! Highly recommend. read more

Lexus Monterey Peninsula - Auto Repair Near Me - Seaside, California

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This was our first Lexus Purchase and Linda Santiago made it possible to have a smooth purchase process. She had patience and worked with us with ease and very friendly. She answered all of our questions and made sure that we were satisfied with the answers. After the purchase, she followed up with us to be sure we were comfortable and not to hesitate if we had more questions. Linda always returned our calls in a timely manner. Linda did not pressure us and we were able to take our time to make the final purchase decision. It was also nice that the Sales General Manager, Ken Jones texted us to follow up in case we had any questions. He made a special effort to actually meet us face to face and told us if we had any questions or concerns we can contact him. This is what we call professionalism and cares for the customers! We liked doing business with Lexus. A very positive experience. Thank You read more

We went to Lexus Monterey Peninsula for a test drive on a Lexus RX 350, at least that was on our mind. When we went there, Linda Santiago came out to greet us very politely and invited us in to their show room. She then showed us an RX 450h Hybrid model instead of an RX 350 like we thought we were test driving. We were glad that she showed us that model. She was also very patiently working with us through negotiating and financing options. Normally employee of the dealers are working on behalf of the dealers; however, Linda was very much on our side the whole time and worked on our behalf to provide us with the best options, best negotiations, best interest rates, and always talked to her management on our behalf. We were glad and very much appreciated to work with Linda Santiago on our new purchase of the Lexus RX 450h hybrid. Linda, thank you very much for all of your helps and you have made our this year Mother's Day gift a special one. read more

I just purchased my 2024 IS 350 F Sport from Isaiah. My husband & I had THE BEST experience we've ever had purchasing a new car. Isaiah was patient with us. Kept in contact letting me know the vehicle status as it was being shipped in. Somethings came up delaying our pick up date however everyone there was so patient with us. Markeith in the finance dept was great! He explained everything in detail regarding the financing paperwork as my husband & I had some questions. All our questions were clearly explained. Markeith even showed me how to operate my new car when I picked it up as this was my first Lexus. We met Ken the dealership manager on our first visit there. He was so kind! Everyone there was so kind, courteous & respectful towards us from the beginning! We highly recommend purchasing a vehicle from them. Not once did we ever feel pressured or obligated. We knew what we wanted and were given THE BEST service ever! Thank you, Isaiah, Markeith & Ken. We look forward to our relationship with Lexus! read more

Excellent service, very informative sales staff. I especially liked Isaiah Tatum. He was and us extremely helpful. read more

I have gone to this particular dealership 5 times with the intention of buying my dream car, not once was I ever approached, ask if I needed assistance, or even anyone to take the time of day to acknowledge my presence. I went this past Monday with the intention of test driving an SUV that I fell in love with and not once did anyone came up to me. There was a sales rep helping a couple find a car and neither them acknowledged my presence. Walked past the front office and saw three individuals at their desk without a care in the world. Even worse they saw me get in the car and never even acknowledged me. Sadly I will never return to this place, I tried to give them a chance and ultimately I won't be returning. read more

My car battery was dead and I needed it replaced. I went in on a Sunday without an appointment. Tommy was able to fit me in and get my battery replaced. He is always courteous and professional. He goes above and beyond. I am very happy with the care he provides at every visit! read more

Disappointed in service! Practically new NX450h+ 12 V battery died; taken to dealer. Within about a week, failed again, needing a tow. They thought the battery was fine. Asked them to do a load test to test the battery. No idea if they bothered. They blamed it on my having the car running while learning car features (possible), then claimed I didn't use it "normally" and said I needed to take it out on the highway and drive in HV mode, rather than short trips on EV mode. Told I should get a trickle charger to charge the 12 V battery, despite car being new. Seeming disinterest in exploring why my battery had failed twice, no additional research done about how to charge the 12 V. For about a year I continued to drive in EV mode almost exclusively without problems, charging with level 2 charger daily. Then, when going on a camping trip (unable to charge daily), 12 v battery failed 3 times in 2 days. Not exactly Lexus Monterey per se, one roadside assistant refused to jump the car, insisting it would ruin the car (It had been jumped successfully previously.) left me stranded and needing to call for a tow. Each time it was jumped it seemed to have a charge, and I ran the car in "Ready mode" to additionally charge the battery. Still failed (Only opening and closing doors to load vehicle). Finally taken to Lexus Stevens Creek, who initially didn't detect a problem, but when using a load test, found that the battery was, in fact, defective. This problem could have been solved if Monterey had done a load test as requested. Also, at the time, people there, service and sales, didn't seem to REALLY know how to charge the 12 V. (Given incorrect advice: eg that it was the alternator (the car doesn't have an alternator). The agency usually did not have a loaner to provide, as suggested in the literature and warranty information. Would have to wait a day to get one (meaning no car for me to drive in the interim). No accommodations when I was stranded at a camp site, unable to get home. One time I was given a loaner with no explanation as to how the vehicle worked (very different from mine), and there were no manuals in the car. Sales staff (Skye) did not follow through on the promise "I'll be there for you" and to help with car features. If called, he'd say that it was a service issue and turn me back to service (who had referred me to Skye). One evening I called to report that I would be having my car towed in and requested a loaner be provided, and asked that a message be left for the service dept. The fellow said he couldn't do that, and I had to call in the morning. Knowing that sales was about 20 feet from the service department, I asked again--a few times--each time greeted by another excuse as to why he couldn't not. Finally he said he would, but didn't ask my name or info about my car. In sum, although some staff were pleasant, the overall feel was that I was a burden or inconvenience to them, it was my fault that the 12 V discharged, and it was too much to walk 20' with a note. I didn't feel I was getting very good treatment after having bought a rather expensive car from their dealership. read more

We had a very pleasant experience purchasing our new Lexus at the Monterey dealership. Linda our sales person was very helpful, not pushy, and easy to talk to. All and all a good customer experience. read more

The work was good. However....we were in a bind schedule wise....and received a $4000 bill for a 60,000 service...there was nothing faulty with the car. Just needed the service. I have a very uneasy feeling that we were way overcharged for the work. This amount is not too far off 10% of the original cost of our 2015 RC 350. I will be validating this charge with other dealers. If the dealer can validate the charge compared to other Lexus dealers I'm happy to adjust my rating. read more

My service experience With Monterey Peninsula Lexus ("MPL") was not good and the communication was very poor. My trip to MPL for my 7:30 a.m. appointment took almost an hour. My service advisor asked if I had been given an estimate for the 30,000 service. I told him no. He handed me an estimate and I was shocked to see that it was $2,300. Had I known the price, I would have gone to a mechanic in my area. Since I had set aside the day, and was getting a loaner, I went forward with the service, with huge misgivings. In addition to the service, I asked Lexus to look into a squeak in the front passenger seat. This was never looked into. There were a number of items on the estimate listed for whatever reason as "postponed". So, not only was a paying an outlandish price, it did not appear all the suggested service items were going to be performed. Out of curiosity, researched the price of a 30,000-mile service with other Lexus dealerships. Generally, it cost just under $700. I asked the service advisor when the car would be done. He said it would take most of the day. I was not very happy about that due to traffic being so bad between my home and Seaside. Seeing my concern about timing, the service advisor said I did not need to return the loaner that day. I had a 7:30 a.m. tee time the following day and I informed him that I would not be able to return the loaner until late morning/early afternoon. He said that was okay. I had been concerned that MPL would want the loaner returned immediately but the advisor said no problem. The Loaner Rep handling loaners came over with an iPad for me to sign. Every time he clicked on the box for signature, it obscured the writing as to what I was signing for. Not good. As I was standing up to go to leave, the Loaner Rep informed me that if I brought the car in with fuel below the "mileage remaining reading", I would be charged $15 per mile. I was stunned. I returned the car with much more fuel than it went out with but I did not receive a $15 per mile credit for the overage. I never did receive a copy of the loaner agreement and told the Service Advisor of that when I picked up my vehicle. Oddly, after picking up my car and returning home, there was the Loaner Agreement (unexecuted) just sent in my email. Odder still is that the language in the contract about returning the car with less fuel than it went out with said the charge was $8.00 per gallon to refuel, not $15 per mile for each mile less than it went out with. It is worth noting that on the day of the scheduled service I never got any notices from my car that the hood was open or windows open. However, while I was out on the golf course the next day, I was receiving notices. It appears the work on my car was not performed on the day I had scheduled for service. Had plans changed (which they did) and I showed up, the car would not have been ready. I only golfed 9 holes and was ready to head to MPL before 10:00 that morning. Since I had been getting notices from my car about the hood being open, I decided to call to find out the status. My car was not ready and so I had to wait to get my car. They would call me, maybe another half hour or so -- I was not happy. When I did get a call that the car was ready, I was informed that my battery was not good and that it was going to be replaced under warranty. However, when I picked up the car, I was informed they simply charged the battery and it was holding a charge. The Rep informed me that my warranty was still good until August 23 in case something went wrong with the battery. It is June 19 and I had two months in case something went wrong. This is laughable. The squeak I asked to be looked at was not investigated. I had new front brakes and rotors and 4 new tires and yet the mechanic's video I was sent inspected these items. If I assume work on my car started at 7:30 a.m. that morning (a generous assumption) and was done by the time I received the mechanic's video at 11:00 a.m., MPL was paid approximately $628 an hour for work it supposedly performed. Oh, I forgot, I was given a "discount" when I picked up the car. I only owed approximately $2200. My husband and I have purchased a total of 5 Lexus vehicles. All but four of those vehicles were purchased at MPL. I cannot see me ever purchasing a vehicle from MPL again, nor will I have my vehicles serviced there again. read more

I would have given a 5-star rating but one of the items that I requested was not done. I have a brand new 2024 Lexus ES 350 and the passenger door is rattling. I had asked the service advisor to check into it and he did not do it. He mentioned that it can take too much time and may have to remove the door. Well, this car is still under warranty. But his attitude and indifference put me off. Where is the Gold Star service that is proudly advertised by Lexus Monterey Peninsula? read more

I only write reviews when there is something exceptional, either good (very few) or bad (quite a few). I have purchased several cars from Lexus Monterey Peninsula and have found them to be exceptionally good. I believe that the standard by which a company should be judged is not the fact they make mistakes, because we all make mistakes. Rather, the true standard for a company is what they do to correct their mistakes. I have to give Lexus Monterey an A+++ for their handling of my most recent dealings with them. I was given incorrect information regarding the features of a new Lexus ES300h Premium that I purchased. I was led to believe that said car had a number of features that were important to me, but the car was missing some of those features. I called Tony, the manager of the dealership, and explained my problem to him. We arranged a meeting to see what we could do to remedy the problem. And, here is where the A+++ comes in. Tony voided my purchase of the Lexus ES 300h Premium, despite the fact that I had already put over 1,000 miles on the car. Then he sold me a new Lexus ES 300h Luxury, which had all of the features I wanted and which was about $7,000 more that the car I returned. The bottom line is that the difference I had to pay for the new car was under $100. If that was not an A+++ for correcting a problem, I don't know what is. After that experience, I doubt very much that I would even consider purchasing a car from anyplace other than Lexus Monterey Peninsula. And, if you use them and have a problem, be sure to speak with Tony. read more

me and my young adult daughter were just subjected to an enormous bait and switch for a used car. she spoke to them multiple times before we drove 3 hours, stayed overnight and even offered to buy it before we drove. made an appointment for the next morning. they contacted her before our appointment and said car was ready. we got there at scheduled appointment and they said the car was sold the previous night. could they interest us in something else? unprofessional at best. maybe wicked. who does that to a young adult, much less anyone? read more

I have been leasing cars from Lexus of Monterey for a decade and they always make the experience smooth. A big shout-out to Linda Santiago who was patient and answered all my questions without rushing me. If you're looking for a dealership that cares about customer service, I highly recommend Lexus Monterey. read more

I am very fortunate and blessed to have shared my experience with Linda Santiago. I came in with high hopes on leaving with an upgraded car and left with a luxurious vehicle. I am so proud of all the staff that helped me with this purchase. Thank you Tony for adjusting towards my satisfactions on a good deal. Thank you Dhiya for going through all of the paperwork with me and taking your time for me to understand what I am signing. Huge thank you to Linda for giving me the confidence I need to make a great deal and for explaining the process of making this deal smooth and easy. I appreciate everyone's hard work. May God Bless You! 100% will recommend to my friends and family ! read more

Everyone in Sales is very congenial BUT unless you want to throw money out the window you'll likely be disturbed by their upselling. After I clearly told them explicitly what I wanted, we sat down together and the salesperson gave me a printout to sign that unexpectedly had more than $12 thousand extra in Dealer add-ons (several of which were not clearly identified) that I would "have to accept" if I wanted the new car. Although I like to support Local Business, rather than play this Sales Game I went elsewhere and purchased my New Lexus with what I wanted at more than $10 thousand less, and without added crap that I didn't want or need. Consider reading other Yelp reviews to get perspective. Another reviewer said this about Monterey Peninsula: "Lexus makes a great car, but do yourself a favor and buy it somewhere else. I feel this dealership uses deceptive sales practices." Oh, and just one example of deceitfulness: they said I would have to accept their installation of a $1,995 ELO GPS. "Why?!" I asked, saying I didn't want one. "In case your call is stolen" said the salesperson who failed to mention that the car already comes with a "Lexus Vehicle recovery location system" GPS, which makes the ELO a completely ridiculous unnecessary add-on. When I looked up the ELO online, here's the first post I saw, from someone who said they were quoted $1,000 (instead of Monterey's $1,995): "Elo GPS - Dealer refuses to remove it Post " Sun Apr 14, 2024 4:22 pm We are in the market for a car and talked numbers with a dealer today. The car comes with an ELO GPS already installed, which we do not want, and when we asked, the dealer says that they refuse to uninstall it. We came home after our negotiations broke down and read a bit more about it, and ELO is definitely not a thing we want in our car. The privacy implications are not good, and I don't need my car reporting my activities back to the dealer and who knows who else." "the dealer is incentivized to make you keep it in there because it reports back to them tons of data about your car and your driving habits. The corresponding app also increases revenue for their service department by directing you back to the dealer for various events." "Don't register or activate it or pay the subscription fee. Don't agree to the terms and conditions." read more

Service manager Victor and Sales manager Steve went out of their way to accommodate me and my tired 2011. After reviewing, we decided on trading in for a new model. We got more than we estimated for our car and love the new RX. A deal was made and we are extremely happy. Thank you Lexus Monterey read more

Friendly folks - They kept me informed of the progress - They have a nice waiting room

They are capitalizing on low inventory and high demand vehicles. I got a quote for a Lexus GX that was listed on the dealer website for 73,000, and they wanted to mark it up by 15,000$. They said due to the demand they can mark it up like that. They wanted to charge me 88,000 for a car of an MSRP of 73,000. That's terrible business and just a money grab. The sales person said that he has been doing this for 5 years and it's not his "first rodeo". read more

Tommy was pleasant, efficient, knowledgable and provided excellent service. thank you Tommy

We have been going to this dealership for the past 4 cars and it has never been disappointing or regretful. Thank you to our Sales Rep Isaiah and GM Ken! The service you provide compliments the luxury of your fleet. You went above and beyond and made this such a smooth and comfortable process! read more

Was very interested in a used car that was listed for sale. Took 3 days for someone to reach out. When they did a man named skye proceeded to question why I wanted a better price on the vehicle. He took 2 days to send me pictures and an offer which was the exact same price as listed He said it was priced as it should be. There was no sense of urgency or signs that he wanted to make a sale even though I stated multiple times that I have the funds available for immediate purchase. You can keep your truck. I'll take my business elsewhere. Work on your people skills as well you should learn how to treat a customer correctly, maybe then you'll earn their business. read more

I just got my Lexus UX 250 H, and so far so good. Julian is a good Internet sales manager, and my husband had quick and clear communication, with him and is highly recommended. read more

Lexus Monterey Peninsula - Auto Repair Near Me - Seaside, California

I bought a car in Lexus of Monterey. Chris Roger's was my sales representative and Markeith Powell financed manager. I don't recommend purchasing a vehicle here, my experience was horrible, overall horrible customer service. Sales person kept coming in and out of the office. The car was advertise at a price at the end $3,000 extra was added for "accessories and other hidden fees". Don't feel pressure and rushed to sign, make sure you ask for itemized pricing. Another thing to look out for is added service warranties. I told the sales agent I did not want this however was still added. On me for not slowing down when signing but they shuffle paper and switched personnel on me several times. Is this a sale tactic? read more