Cancel

    Open app

    Search

    Audi Monterey Peninsula

    3.4 (206 reviews)
    Closed • 7:00 am - 7:00 pm

    Services - Audi Monterey Peninsula

    Oil changes

    Routine automotive maintenance

    Auto steering and suspension repair

    Audi Monterey Peninsula Photos

    Recommended Reviews - Audi Monterey Peninsula

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Do you want to do business with this dealer who does not honor written contracts? Read more below: This dealer sells 2 non-negotiable add-ons for cars. One is a $1500 "paint protection" package. The other is a $500 nitrofill tires package. The nitrofill tire package is actually fully refundable by contract if you are a California customer (see pic below). So if you are in my situation and did not see value in the add-on and would rather have $500 back, it is within your right to ask for a refund. I actually already got the nitrofill company to issue a check to the dealership. The cancellation on the nitrofill part is very smooth but they insisted refunding the dealership instead of to me. The dealership refused to pay me the check after many back and forth stretching months in email contact. My question for the management is that is there any other reason that you can not give me the refund and ghost me than you simply don't want to honor the contract and hope I just give up. This dealership also did not correctly report the car sale as certified pre-owned but I did my due dillegence and contacted Audi America to correct this mistake. Otherwise I will lose 1 year worth of additional warranty. I will give benefit of doubt in this case, but the general manager makes it sound like it's my problem which is very disheartening. My stance is the same as always: if the car is listed as CPO, I want the CPO. I shouldn't be the one that discovered the problem, to be honest. Now if I were you I would really think again if I want to do business with this dealership. It is one thing to forget reporting CPO correctly, it is completely on another level to not honor written contracts. I may never get my $500 back but I do want to warn you, the future customer reading this review, about my experience. I saved for so long for my first car and this is not what I imagined the experience will go and how the Audi brand represents.

    Old Oil leak not new
    Randy G.

    I recently purchase and traded in my car there, Sales guy was really upfront and kinda honest wanting to help. But then we get to the finance office ....... And that's where things get not the way you want. They come up with this hidden fees "Paint protection" "Then tire protección warranty" They tell you that you can't take them off It's frustrating that this fees they don't mentioned them until you get there. I asked to take them out but they said they can't. Also I told them not to run my credit and they still did. I currently had an an approval with good interest rate and they didn't listen. Just be aware about the hidden fees Tell them to take them off which you can is not obligated to have this in the car I wish I can get a refund for that but they probably laughing when they see this review. Update 04/11/24 Found out that the truck had plenty of old oil leaks This means they did not did a safety inspection in this SUV.. now I have to pay out of my pocket to fix this issues. They are not honest of what they having for sale.. After explaining the salesman Mike I saw a leak he stated (oh yea is from the Car wash)... yea right come to find out suv needed a bad tire aligment ( I had to fix it my self )and also the repair that they did was not even that professional they juts don't care of another non Audi cars they juts sale them how they are with out doing any repairs or inspections Yet they state they do them I call that BS Also they replaced an axle and did a poor job not cleaning the old oil and also the new part they installed now is bad and the seals are leaking Pictures will explain that those leaks are old not new.

    Snowboard rack installed by Audi quickly and securely.

    Manny at Audi is always a huge help. Got me hooked up with a snowboard rack And had it installed properly same day. Great customer service always. Highly recommend. Also rack is great quality!

    Louis L.

    We seemed to buy Audi out of the area every time. This time we found our Audi A8L 55 at Audi of Monterey, 88 miles away. Our salesperson was Ross Mansour, we communicated over the phones, internet, emails, texts. Everything was extremely professional and easy even with our Trade in with just pictures. All we needed to do were to come, inspected the car and signed paperwork. The interest rate was the same as if we went with our CU. A Painless car buying experience. Ross was honest and described everything truthfully, we didn't have anything to complain about,. Ross was so knowledgeable about this complex car, took his time to explain everything to both of us. Everything was promised, delivered later. It was a nice drive back in the A8L 55. This is what we expect from Audi dealership.

    See all

    6 months ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    28 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 4
    Thanks 1
    Love this 2
    Oh no 1

    8 months ago

    Helpful 3
    Thanks 1
    Love this 2
    Oh no 1

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 4
    Thanks 2
    Love this 3
    Oh no 3

    5 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    3 years ago

    Business owner information

    Photo of Customer S.

    Customer S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 4
    Thanks 2
    Love this 1
    Oh no 3

    1 year ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 1
    Photo of Mark N.
    8
    52
    20

    1 year ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 1
    Photo of Kevin H.
    8
    113
    26

    3 years ago

    Business owner information

    Photo of Customer S.

    Customer S.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Brij S.
    174
    36
    26

    5 years ago

    Helpful 4
    Thanks 1
    Love this 2
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer S.

    Customer S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Michael was super helpful and patient with us! He answered all of our questions and went above and beyond to help us!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 0

    1 year ago

    Changed to 1 star as they didn't even check my tire press sure which was 8 PSI lower than what I should have been.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Zach K.
    167
    32
    0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Lynn S.
    8
    71
    229

    3 years ago

    Helpful 1
    Thanks 1
    Love this 4
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Doug M.
    1
    99
    30

    3 years ago

    Business owner information

    Photo of Customer S.

    Customer S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer S.

    Customer S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1
    Photo of Sal E.
    81
    467
    3313

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer S.

    Customer S.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rob E.
    0
    51
    1

    3 years ago

    Business owner information

    Photo of Customer S.

    Customer S.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer S.

    Customer S.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 6

    Ask the Community - Audi Monterey Peninsula

    Review Highlights - Audi Monterey Peninsula

    “I truly appreciate the purchasing experience with Alex and the whole Audi Monterey Peninsula team.”

    Mentioned in 18 reviews

    Read more highlights

    The Masters - Our customers actually take naps here.

    The Masters

    (123 reviews)

    I went here for a full transmission service and coolant flush. They scheduled me the next week and…read moreI dropped it off in the morning and picked it up in the evening. They alerted me to things I should do very soon, ie. an oil change and tire nail fix. Luckily I knew about those things and already had an appointment at a tire store the next day, but it's nice to know they do a general quick inspection to make sure things are good. When I got back for the pickup the mechanic was test driving the vehicle, also a sign of a good mechanic shop. The bill was exactly what I was quoted and I was happy with the price. I feel like it was a good value for getting done what I could not do myself. I think some of us, like myself, have a mechanic friend, but I chose to go here because I wanted it done right and I trust they do it right. The car i took in for service was a family van and we need it to work right and to be reliable. I don't know if everyone feels like I do that these days you always have to fight to get things done right or be prepared for something wrong or to cost extra or whatever but this was simple. Tell them what I need done, drop it off, pay for it and pick it up. I was pleasantly surprised there were no hickups.

    THEY CHARGED ME $258.00 FOR A OIL CHANGE AND TIRE ROTATION ON A 20204 HONDA ODESSY. HIGHWAY…read moreROBBERY.. My fault for not getting a quote... the owner gave me $50.00 back and said sorry for the misunderstanding.. LOL... they can't seem to be able to compete with a dealer, oil prices are up... blah blah blah.

    Sullivan’s Auto Service & Tire Pros

    Sullivan’s Auto Service & Tire Pros

    (193 reviews)

    I had a 3:15pm Oil Change appointment for my car, and I was 5 min. early. An oil change takes 20…read moreminutes. I know this because I have been changing my own engine oil my entire life. 1) Remove the drain plug. 2) Remove old filter. 3) Install new filter. 4) Replace drain plug. 5) Add new engine oil. That is ALL it takes. As a matter of company policy, they provide a very time-consuming safety inspection. It can take up to an extra hour! Knowing this, I respectfully waived the inspection, as my wife was waiting to be picked up from her office after work at 4pm. It should have worked out fine. They told me "NO", the safety inspection was mandatory. That is like you placing a food order, and asking for no onions on your burger, and them telling you it's company policy to add onions, and your request is denied. How would THAT make you feel? I sat in their lobby for TWO HOURS! I was out the door at 5:10pm and my poor wife sat in her office for over an hour past her clock out time. That infuriated me. Sullivan's Auto does not value your time and they do not respect your wishes. Their company policy safety inspection is nothing more than an attempt to up sell you with additional parts and labor. On a previous visit to Sullivan's Auto, they requested my home address for their computer records. I declined to reveal my personal data to them. They told me, "It is California state law to have the home address of customers", and they demanded my address again. I immediately conducted my own research and discovered there was no such law. They lied to my face to get my personal data. I will never return to this disreputable business again and I emphatically suggest that you don't either.

    I know this is a hit or miss shop in the area, but every experience I've had is good. My first…read morevisit was in 2017 for a flat tire - repaired quickly with fair price. 2nd visit in Oct 2025 - I sent a car owner to the shop for an independent inspection when I considered buy his car. Results were as expected with a few surprises that led the car to getting junked. This was not my local shop & the car owner had never been to it either. I made appointment via phone & left specific info about follow up so we would both get a copy of the inspection results. Piece o' cake 3rd visit in Dec 2025 - My car needed an alignment due to pothole in Salinas. City Manager's office told me that I could request reimbursement since fault was by the City. Luis, Sullivan's service agent, understood the mission & made sure that car had a suspension inspection prior to the alignment. Safety is very important for all vehicles on the road. Alignment was completed, all fees remained consistent without surprises, and customer service was the best. I was provided with documentation (txt and paper copies) for my records & to file a claim. Waiting area is clean & well-stocked with a variety of beverages to keep us hydrated during our wait. Entire property is clean & well-maintained. Staff don't just talk, they understand automotive AND human behavior.

    Automotive Specialist Service - AUTOMOTIVE SPECIALIST

    Automotive Specialist Service

    (24 reviews)

    On 10/23 Alfonso and Gina assisted a woman that I was helping with her car. The vehicle is a 1998…read moreVW Beetle. The woman I was helping is unhoused. At this point in time she lives in her car. With her 2 cats and a bird. We suspected her battery needed replacing. Alfonso was very busy. He made time to look at Sarah's vehicle. By 4:00pm her car was fixed and she was on her way! Thank you Alfonso and Gina for repairing Sarah's car so quickly. It is much appreciated it :)

    The mechanic was competent and did a good job fixing my car…read more However, the lady that works behind the counter to order parts and arrange payments did a very poor job and did not seem to care about customers at all. I was traveling through town and my battery died when I tried to start my car in the hotel in the morning. I called this repair shop because I needed my battery replaced quickly, so I could get back on the road. When I first spoke to the lady, she said that she could have a battery that fit my car, delivered to the shop in under an hour and they could install it right away. This sounded like a good solution. I went to the shop, they took out the old battery and the lady said the battery was on its way and should be there soon. I went to get lunch nearby and returned an hour later. To my surprise, there was no battery in my car. I asked the lady what was going on and she said there was some mix up with the battery supplier and the battery was never sent. She said it was the suppliers fault, that she just spoke to them and they were rushing over the battery now. I just had to wait another 20 minutes. I was not happy, but mistakes happen and another 20 minutes seemed okay. Another hour went by and there was still no battery delivery. I asked her again, where is the battery. All she could say is "the guy is on his way". 30 more minutes passed and still no battery. I was very annoyed and worried, because I had been waiting 3 hours for a battery, my car was disassembled and it was already 4pm at this point. To my surprise, the lady just closed-up the office and started to walk to her car to go home, leaving me there in the shop with no idea if my car was going to be fixed. Fortunately, the battery did arrive about 30 minutes later and one of the mechanics who was still around installed it for me. As I mentioned, the mechanic was good. But the lady is terrible at taking care of customers. She most likely created the problem by not ordering the battery from the vendor correctly (although she blamed them), took no ownership of solving the problem and essentially left to go home with the problem not resolved and with a customer left hanging. Also she quoted me $500 and when the mechanic went to charge me, it was $575. But since the lady went home already he had to charge me the higher price, since nobody could reach her.

    Audi Monterey Peninsula - oilchange - Updated September 2026

    Loading...
    Loading...
    Loading...