My 2021 Kia forte went through warranty for catalytic converters and jezreel Hernandez helped me through all the process highly recommended

I just bought a new car from My Kia. I've now bought 4 cars from them over the years. When I go to buy a new car, it's the only car dealership I've even gone to buy a new car. I like cars made in Asia and think they make the best cars for your buck. I've never to have a major repair done on any of the cars I've owned made in Asia. And I've owned 8 of them. My salesman, Mike, was cool. He never once pressured me to buy a car. if he had said, 'What do I have to do to get you into this car today?" I would have walked out. But he didn't. I've never been in sales, but I do know about that "Always closing" selling technique. I stopped by about 4 times to ask questions about the car when I went to Home Depot or Kohl's on an errand. I first saw the K-5 about 4 years ago and thought it was the best-looking car of the similar cars made by other car makers, but I wasn't looking to buy a new car then. So, when I decided it was time to buy a new car, the K-5 was my first choice. I'm well aware they sell cars across the street. I went home and figured out what I would be willing to pay for the car. I went back; test drove the car and made my offer. Mike took my offer to somebody, I've never figured out who they are, and within 15 minutes, they accepted my offer. I was satisfied with the deal and assume they were too. Then it was on to all the extended warranty stuff. Tino was cool too. He knew I was interested in that and didn't push me. He just did his job. If I didn't think this was going to be a good dependable car, I wouldn't be buying it. At 77 years old, this is may be the last car I buy. But if I do buy another car, My Kia is the first place I'll go. read more

This dealership's service center is awful. Every experience with them is terrible. We had scheduled via the phone a smog check, came on time, waited almost one hour only for the representative to come say that he doesn't know where the tech is and he is not answering his calls. He provided conflicting information saying that it was first a scheduling issue on their end and then maybe an emergency. He said there is no point for us to stay and wait further. He suggested that if we are in a hurry, we should go to a different business and that we don't have to work with Kia. I took time off from work and this was a huge inconvenience. I don't have the luxury time to ask for time off to run such errands. Their management is useless when it comes to solving and addressing issues, as we have dealt with them in the past to no avail. If you want a smog check, please support a local business. read more

Horrible experience with them. Just tried making an appointment for our Kias at work, the women was completely rude. Happened 5/22/26 at 3:40 pm or so. Would never recommend this place for any type of business. I understand that not everyone might be like that working at that business, but that women represented the organization horribly. read more

By far the worst customer service you will ever receive at a dealership they leave you sitting for hours. They don't even attempt to try to want to work with you and they will flat out. Tell you if they do not need to sell a car so thanks, but I went to Honda. read more

Great service department. Good communication Asked them to rotate tires and they also checked my brakes. Good thing because my brakes needed changing. The saved me from a possible accident. They were able to change brakes same day with on hour wait. $450 for this appointment read more

Super easy to make an appt online. Showed up today at my appt time. Had to wait 10 minutes since there were a lot of other cars. But I wasn't in a rush. Ramiro came to check me in and I asked about coupons since I didn't see anything online. I was doing an oil change and rotate. He said he would check. Asked if I wanted a car wash. Yes or course! Thank you! I walked over to kohls to kill time. They sent texts when you check in and when the car is ready. I headed back and went to the cashier to find out he found discounts! Thank you Ramiro! read more

I purchased my vehicle from Joel in 2020. I have always brought my vehicle here for service. The whole team is always friendly and accommodating. I have always had great experiences with the staff and am happy to be a recurring customer. read more

Brian was awesome and helpful for a lease return. Made it fast and easy, and helped when I forgot something in the car.

I would never recommend or purchase another Kia automobile under any circumstances. I had a Kia Optima that I purchased new unfortunately I had many major issues that could be resolved. Even with the Kia warranty that ended up being worthless. What was somewhat problematic was the inability for the service department to obtain needed parts. I also ask myself after my experience with my Kia Optima why I seldom see older model Kia vehicles on the road. I believe it is because these vehicles just don't seem to last. This dealership deserves three stars for trying to help but unfortunately had their hands tied because of the unavailability of parts. I got rid of the Kia and bought a Volkswagen. read more

I love my car. I'm not giving Kia company a 1 star. The Parts department at the Salinas, CA branch is terrible. Ordered a simple back windshield wiper, didn't get a follow up two weeks later although the pick up date was for a week later, I called in and no one seems to find me in their system. With my receipt in hand. After 3 transfers, 2 hung up phone calls, and being automatically sent to voicemail 2 times- i had to dispute the transaction with my bank. Thank god it was for a small purchase. And thankfully i decided to pay with card that day- I would have been out $36 if i would have paid cash like i normally do. *side note: I have warranty so for the last 3.5 years have exclusively done my oil change and rotations at this location and those guys are great. I love the little videos!! After the warranty expires, that will be the last of my interactions with a Kia dealership. A good reminder to shop local. read more

I've been dealing with Kia Corporation for 3 months on an engine that should of been replaced as per documents in May 2023. I've complete all necessary tested....FAILED oil consumption test 3x's. Now since the excessive use of motor oil, I need to constantly checking my oil and need to replace the Cadillac converter...Hense oil burning clogged it. Kia is not taking responsibility of a replacement engine due to "OUT OF WARRANTY "even though Kia is clearly aware of the engine.... I will not be purchasing another Kia...all I had us bad luck.... Take your chances with KIA...... read more

The service and the people are great. My complaint is they do not offer any service to go home no loaner cars or even a van ride. Every other dealership I have used through the years had this. An uber round trip is $50-$80. A big inconvenience for alot of us read more

Believe all the bad reviews, they are all true and no changes. That being said, I absolutely hate giving bad reviews, I only like to give positive feedback, if I could give this place a zero I would, I gave it two starts only because of the amazing two people who really went out of their way to help me. A huge shout out to Rusty(Harold), he is one of the kindest most professional person I have ever met. He truly deserves recognition, he helped me so much during this nearly week long headache I had with this place and my car. And another shout out to the GM Brian, who also went out of his way to make things right. I truly appreciate their help. As for everything else, I just want to urge you to use caution when going here. Ask for them two when needing assistance. read more

Very attentive service. Surprisingly low pressure when it came to the final signing. Really nice people.

ZERO STARS FOR SERVICE DEPARTMENT. I wouldn't waste your time at this location. No accountability, lack of transparency and ZERO hustle in the department which explains the long wait time for techs to service vehicles. Basic service at 3+hours wait time with an appointment. There really isn't an excuse and if you speak to management the solution is to take your car without service being completed or of course to skip the complimentary quick wash if you wish to continue to camp out and wait. Freakin disappointing to say the least. read more

I have been looking at new cars for a while now. Today I decided to go to KIA in Salinas to look around. I walked the lot looking at different cars and came across a new KIA K5 GTline in Wolf Gray. Alex the salesman came out and talked to us about the car. There was no pressure or hassle to get me to buy the car. Took it out for a test drive....loved it!!! I told Alex let's do a deal. They gave me what I was looking for on my trade in. From everyone start to finish Alex the salesman, to Kyle and Urlinda in Finance were so nice and had a comfortable time dealing with all of them. They really made feel welcomed as a customer. We love our new car. Thanks MY KIA!! read more

My Kia - Car Dealers Near Me - Salinas, California

socrates salesman nice kid desk wasted my entire I drove from aptos so excited to get the Toyota (I forgot my wallet and phone ). so I lost entire day Desk guy offered lol ...offered 1/3 retail for my trade greedy or ignorant obviously an idiot on desk )..... oh well Iiked there fourunner red is cool as I'm head of fire volunteers.lol. they lost a loyal old customer today .I bought two monteros from my Mitsubishi Salinas and got 412000 Combined miles great trucks and nice salesman in 2003 Derek Hornblower was vet from ft ord army very honest.... sad times and greed abides. read more

I've paid for repairs on three different occasions and told the vehicle was ready for pickup to find the repairs were not done. Recently paid $1,000 to fix the problem, but when I drove off the lot, same thing was happening. I've lost faith and money at this dealership, taking my car to Kia Fremont from now on. read more

Excellent service from the entire group! Props to Jezreel and Rusty! I love this place

Amazing! That's the way they are at this dealership and that is the way I felt I was treated. Jonathan and Toni are just class acts. Jonathan took his time helping me figure out what was the best car for it and my budget. No games or tricks. Straightforward and honest. He is very knowledgeable about his cars and that really gave me a good feeling. Toni is just the master of the finances. He made sure to get me the best financing possible and took his time explaining everything. I got an awesome red, 2020 Kia Niro, and my wife absolutely loves it! read more

My Kia - 2020 Kia Niro EX - Love it! - Car Dealers Near Me - Salinas, California

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Beware, when they advertise and constantly tell customers they do not charge a "market adjustment" as other dealers do, this is a misleading statement, and customers should be aware. Instead, they charge $2,995 for a pre-installed "security package." The vehicle already comes with a complete slew of security devices, and the actual cost of this item is a few hundred dollars if even that! Go somewhere that is transparent and honest about their pricing, especially since they are so far away! There are MANY more honest dealers to stop at on your way to this one, I would recommend stopping at one of those instead! If they are not transparent about their pricing, what else are they hiding? The ONLY reason to do this is to fool consumers into thinking they are saving money by traveling all the way to Salinas, when in fact that is not the case at all. read more

Worst car buying experience you could imagine. If you are a local resident and/or military DO NOT buy from here. Unprofessional and scummy selling tactics. I had come in several times looking for a Kia Forte. I was upfront about the price I wanted and told them I don't want to waste their time. If they can't make my price then we can talk and if I'm wasting their time I would apologize and leave. We finally agreed on the price and came in to buy the car. They offered me a great price and were very professional up to this point. But right before they ran my credit I asked to have the price in writing with taxes and everything. Sales associate left for 30 minutes and came back with a different price then what we agreed on. They marked me up an extra $1,000 (an extra $1k before taxes and all other fees)! I asked if there was some confusion or mix up but they said this the NEW price and it went up in the last 30 minutes. A total bait and switch right before buying! I talked with them and they were adamant about the price. I even offered to meet me in the middle but they still wouldn't budge. I told them I can't do that price and I apologized and left. As I am leaving THE MANAGER said "Bye Felicia" sheepishly from behind his desk ('Bye Felicia' is a millennial term to call someone a loser or stupid after they leave). Very unprofessional and rude from someone who's running a company. I understand if they don't want to sell me a car at my price but don't waste my time and their time by bait and switching me. Further more don't act like a middle schooler in a professional environment. I dodged a bullet by walking away and went to Honda across the street. They immediately got me the car I wanted with the right price. Professional team and crew at Honda Salinas unlike My KIA Salinas. read more

The MY group has long time employees which is great to know you are taken care of by the same people every time you go to purchase or service your vehicle. They also have the best warranty option for Kia and they have a large selection of vehicles in their inventory. I definitely recommend. read more

Online you get one price, but Socrates said it was going to be an additional $3k OVER MSRP! read more

My Kia - Car Dealers Near Me - Salinas, California

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I came here rather than Gilroy because I couldn't handle the rudeness. The rudeness is much less but I felt a little less than welcomed by staff. Probably because of covid paranoia. Folks should know that the waiting area is now outside, there is no shade save for a few chairs under the overhang and the cashier doesn't clean the pen your signing with. Service writer was good and the parts guy was amicable. I wish there prices were more competitive so I could purchase parts and have them do the repairs. As it is I end up doing most everything myself and save a ton. Thanks highschool auto shop program. It's clean it's outside it's cold on a cold day but what ya gonna do?! Looks like the boss rides a Harley to work don't know what that means but it is a Nissan Dealership lol. I love mine and would have spent some time looking at the titans if they had any in the lot. This is my closest go to factory Nissan place and I will come here if I have to but like most dealerships, pricey! read more

I took my car to get service regularly here. Last time I took it I notice they didn't wash and it and the RO said no wash even thou they always washed it in the past. I'm assuming because I didn't want to spend money on the extra recommendations that they didn't wash it out of spite of the advisor. read more

Just wanted to say a huge Thank You to Bryan and Tino (and the entire My Kia Team) for helping me get my new 2023 Kia Sorento Hybrid SX Prestige. Everyone was so prompt and courteous. This a terrible time to buy a car, but they made the experience as painless as possible. read more

I want to say that I had a really good experience with Geo! He has great customer service and very experience. Over all if you have any questions I would really recommend him. read more

Talk about under promise and over perform. These guys said it would take 2 weeks and 2 days to replace an engine. They got it done in 9 days. And it was all under warranty so it cost me zero dollars. Super friendly and great customer service. I'm extremely happy with the help they provided. read more

Blessed to have built a professional business relationship with My Nissan Kia. I have been able to finance my vehicles with Nissan Motor Acceptance Corporation. They have treated me very well and have always financed my vehicles with competitive rates. During the week I was browsing and looking at the new rogue sport. I thought it was a very sleek-looking mini SUV. I am a commuter and comfort is something that I will not sacrifice. I am in the car an average of 45 minutes every time I drive to work and come home. Driving a car that is comfortable, gets great gas mileage and is sporty to add fun to the commute is a must for me. I could buy my Nissan anywhere, however if I want to be treated right, get a great deal and feel good about my purchase... I choose salesman Rod Banuelos and Finance Manager Tino Montero. Brian, the man you see on the local commercials is legit. When he's working, I can always lean in and say hi just to see how he's doing. They treat me like I'm family. It makes it easier to negotiate a purchase when you like the people you are working with. If you want Superior customer service, great attention to detail and just a bunch of nice people... Go buy your next car or SUV at my Nissan Kia read more

Customer service is bad, they did a buy back of a car last year and never filed the papers correct. I'm getting dmv renewal and suspension notices from dmv. I called the dealership and they just kept putting me on hold. When the manager finally got on the phone he told me I'll continue to get them until they sell the car which is untrue. It states clearly on the DMV notice that if you don't own the vehicle provide proof of transfer. They bought the car last year. So now I have to make a trip to file the paper of the transfer and waste time at DMV. Don't shop here read more

My Kia - Car Dealers Near Me - Salinas, California

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$195 for nothing! I asked them to program a key fob. They said it would not program and still charged me $195. I was considering buying a new car there but now I will find another dealership to work with. read more

It's been a pleasure having my Infiniti coupe serviced at My Nissan of Salinas since 2012. Each of the service managers are knowledgeable, friendly, courteous, and consummate professionals. I also appreciate the unexpected amenities that they often extend out of courtesy. Over the last eight years, the My Nissan technicians have conducted scheduled service, minor repairs, and major replacements with satisfactory results. As the odometer on my Infiniti coupe approaches the 400K mile mark, I expect that I will rely on My Nissan for many more miles to come and many more years to come. read more

If only it were possible to give 0 stars! This is the shadiest dealership in town. Years ago, we bought our first new car from them. The car had several scratches from sitting in the lot but was still brand new. The dealer promised they would fix the scratches, but we didn't have time to do it that day. We lived in Santa Rosa then (our family was here), we came down every several months. It took two or three trips and over a year to finally get the touch up done. They tried telling us that they'd never made any such promises. When they finally did do the job, they left a jar of paint on the trunk of the car and it left a ring that was worse than the scratches they "repaired", which BTW, looked like a fourth grader painted with water colors. Jump ahead 16 years. My daughter is driving an old 1996 Nissan Sentra that needed a new starter. I knew it needed a new starter, and they still charged us $115 to tell us what we already knew (and no, this is not applied to the cost of repairs). They are charging $150 for a starter that can be bought refurbished for $50. And lastly, with labor the entire job is going to be around $700!!!! This is a job that your average knuckle dragging high school dropout could do in about an hour. The car is only worth About $500 as it is! WTF??? BUYER BEWARE!!! DO NOT BUY A CAR HERE AND DEFINITELY DO NOT TAKE ONE HERE TO BE FIXED! They like to take advantage of unsuspecting people who know nothing about cars. I'd rather have my teeth drilled by a drunk with a Makita than spend another penny with these crooks!!!!!! read more

Came in over the weekend traded in my 2015 and purchased 2019 Altima. Our usual salesman Eli wasn't in but referred us to Maria as always Nissan did not disappoint, from Maria our sales lady to Tino in finance they were awesome and a thank you to Brian also. They definitely make car buying hassle free. read more

Manager refused to wear a mask around unvaccinated child. Inflated lease costs and was not willing to work with me. Manager flat out refused to talk because we asked for them to wear a mask. I would avoid. read more

This is where I bought my car three years ago. The car was brand new when I purchased it, so far I have not had any problems with it. I have been bringing my car here for service since I bought it. I bring it here mostly because I don't really want anyone else to work on my car other than dealership people. The price for the oil change is very reasonable, $40. You get a car wash with it, and sometimes you get $10 discounts in the mail. The costumer service can vary depending who is working. Sometimes they're not that attentive; that's where they loose points. I do like the fact that they have the shuttle service at no charge; it is very convenient when you're on the go. They drop you off and pick you up if you need a ride.They usually take 15-20 minutes to get there, so make sure that you plan ahead in case they have multiple people to drop off before you. They also have a waiting area, but I never stay to wait because they usually take about two hours to get to your car. I have seen they provide complimentary coffee and popcorn; nothing to brag about. read more

I have purchased from this dealership twice, and I can only say good things. I just purchased a brand new Rogue, exactly the car I wanted that included all the features I was looking for. Marcos Salazar did an awesome job at the demo and being available to any questions/concerns I had before AND after the purchase. I highly recommend not just NISSAN cars, but that you come to this place especially if you are local and looking to buy a brand new Nissan. Sure, they are salesmen, but if you know what you want and ask the right questions, you'll get a valuable deal! read more

My Kia - My brand new vehicle purchased here! Thank you MY NISSAN for such an awesome deal! - Car Dealers Near Me - Salinas, California

Recently just bought my first car with My Nissan/Kia. I was helped through the process by Maria, Alex and Tino. I did a lot of looking around at other dealerships before thinking of buying and I did not get this level of customer service anywhere else. Highly recommend this dealership they guide and give they're true and honest opinions to make sure you get what you want. So if your looking to buy a new/used car go to My Nissan/Kia. read more

My Kia - Just bought my first car from My Nissan/Kia... So happy! - Car Dealers Near Me - Salinas, California