Chuck' always makes us feel welcomed the moment we enter the building. I appreciate his attention…read moreto detail on the service and future maintenance. It allows us to put a plan in place, which is so helpful. The mechanic did an awesome job as well; kept the car clean and the seat the same way it was. I look forward to my next visit. Thank you and Happy Thanksgiving

This dealership is the best I have ever been to! The entire process was so amazing! We purchased a…read more Certified 2025 Honda Pilot. Aaron the internet sales guy was hands down treated my wife and I like family! We drove from Fresno to purchase the vehicle because Aaron gave us a deal we couldn't refuse! He bought us lunch while we waited to the paperwork and the interest rate was by far incredible! 2.29 wow!! I will be buying all of my vehicles here from now on!

If I could give this place 0 stars I would…read more My family and I visited Gold Star Salinas a few months ago looking specifically for a DIESEL TRUCK. At first, the experience seemed promising; the sales staff were friendly and helpful, although they didn't have the exact color we wanted on the lot. They had me test drive a truck and assured us they would locate the right one. Soon after, they told us they found a match at another dealership and arranged to bring it over. A few days later, we returned to complete the paperwork. That's when everything changed. The salesperson's attitude was noticeably different. Even my wife pointed out how rushed and dismissive they had become. We felt pressured to sign quickly without the same level of care or transparency shown earlier. Within a few days, I discovered the truck we purchased was actually GAS, NOT DIESEL. The exact opposite of what we had clearly asked for from the start. When I called the dealership to address the mistake, their response was shockingly unprofessional: "What's the difference?" That alone tells you everything you need to know about their level of competence and customer care. The difference is huge! It mattered enough for us to make it clear from day one. Despite this being caught within less than 10 days, and the truck barely being driven. They made no real effort to fix their mistake or make things right. This experience felt careless at best and deceptive at worst. If you value honesty, attention to detail, and basic customer service, I strongly recommend staying far away. Sales people we dealt with: Mario and Victor

I want to leave a very positive review for David Gonzalez (Sales & Leasing Specialist) at Gold Star…read moreBuick GMC in Salinas, CA. To be clear: I did NOT buy a car from David, but I'm writing this because of how he treated my wife and me. When I'm in the market again, David will be the first person I contact -- and I recommend others do the same. My wife and I drove 106 miles to see a used 2022 Honda Pilot after being told it was still available and that we should come in for a test drive. We even texted updates on our arrival time and asked if a manager could be available to help expedite things when we got there. When we arrived, the original salesperson was tied up and introduced us to David to help. David was friendly, engaging, and thoughtful, and as we walked to the vehicle he made us feel welcomed. Unfortunately, before we could even properly look the car over, a manager came out and told us the vehicle had already been sold. That was disappointing after a two-hour drive. The policy was explained, but the tone started to feel more like a lecture than customer care -- so we decided to politely disengage and head back to our car. This is where David truly stood out. David followed us, apologized sincerely, and said, "I want to make this right." He wasn't pushy at all -- just genuinely empathetic and solution-oriented. He offered to find the same vehicle in the same color, stayed in touch, and communicated proactively throughout the process. He texted updates without us having to chase him, responded quickly, and put in real effort over several days to try to acquire the right match. When the vehicle arrived, David immediately sent pictures. Unfortunately, it turned out not to be the color we wanted (and it's possible I mixed up the exact shade originally), so we didn't move forward -- but that doesn't change the point: David's professionalism, integrity, and follow-through were exceptional, especially considering the original issue wasn't even his fault. If you want someone who will treat you with respect, communicate clearly, and genuinely advocate for you, ask for David Gonzalez.

I've been meaning to write this for months, but as a busy working mom, time always seemed to get…read moreaway from me. That said, I couldn't let more time pass without sharing how I was able to purchase my beautiful Toyota Tacoma in my dream color, Cactus Blue and it's all thanks to the truly professional Jazmine C. From start to finish, Jazmine was patient, honest, and incredibly straightforward about what I was getting and what to expect. She made the entire process easy and even fun. I've heard far too many stories about women walking into car dealerships and not being taken seriously or feeling pressured into an upsell, but that was absolutely not my experience here. I felt respected, informed, and confident every step of the way. I was in and out, and I knew exactly what I was signing up for. I wanted a reliable, safe truck for myself and my son, and Toyota Salinas delivered. I've had my truck for a few months now, and I'm still in love with it and so is my little! Javier also made the paperwork process incredibly smooth and efficient. I would highly recommend working with Jazmine if you're looking for a genuine, honest, and stress-free car buying experience

Here's a polished but still firm 1 star review:…read more I was really disappointed with my experience at Toyota Salinas. I booked an appointment online for 12:30 PM and drove about 20 minutes to get there. When I arrived, I checked in at the front and was told to wait in my car because someone would come out to help me. I waited about 18 minutes with no one approaching me, so I had to flag someone down myself. After that, I was told there were 13 cars ahead of me and it would likely take around 4 hours before they could even get to my car. At that point, I was confused and frustrated because I had booked an appointment. They explained that the appointment time was really just a drop-off time, which was not clear when booking online. The whole process felt disorganized, slow, and inattentive. The customer service was poor, and I felt like my time was completely wasted. If appointments are not actual service times, that should be made very clear upfront so customers can plan accordingly. I would not recommend coming here if you expect timely or attentive service.

Just leased a new jeep wrangler here and had an incredible experience. No pushy sales tactics and…read moreno hidden dealer add ons. Everyone who helped me was professional and friendly and just wanted to thank Damian, Beto and Ray for a great purchasing experience. I will definitely be back

Awesome customer service! The service personnel were great. Quick service and very helpful. Will…read moredefinitely return again.

I just bought a new car from My Kia. I've now bought 4 cars from them over the years. When I go…read moreto buy a new car, it's the only car dealership I've even gone to buy a new car. I like cars made in Asia and think they make the best cars for your buck. I've never to have a major repair done on any of the cars I've owned made in Asia. And I've owned 8 of them. My salesman, Mike, was cool. He never once pressured me to buy a car. if he had said, 'What do I have to do to get you into this car today?" I would have walked out. But he didn't. I've never been in sales, but I do know about that "Always closing" selling technique. I stopped by about 4 times to ask questions about the car when I went to Home Depot or Kohl's on an errand. I first saw the K-5 about 4 years ago and thought it was the best-looking car of the similar cars made by other car makers, but I wasn't looking to buy a new car then. So, when I decided it was time to buy a new car, the K-5 was my first choice. I'm well aware they sell cars across the street. I went home and figured out what I would be willing to pay for the car. I went back; test drove the car and made my offer. Mike took my offer to somebody, I've never figured out who they are, and within 15 minutes, they accepted my offer. I was satisfied with the deal and assume they were too. Then it was on to all the extended warranty stuff. Tino was cool too. He knew I was interested in that and didn't push me. He just did his job. If I didn't think this was going to be a good dependable car, I wouldn't be buying it. At 77 years old, this is may be the last car I buy. But if I do buy another car, My Kia is the first place I'll go.

Horrible experience with them. Just tried making an appointment for our Kias at work, the women was…read morecompletely rude. Happened 5/22/26 at 3:40 pm or so. Would never recommend this place for any type of business. I understand that not everyone might be like that working at that business, but that women represented the organization horribly.

What a pleasant buying experience. Sammy Munoz was extremely helpful walking me through the entire…read morepurchase process. The sales staff is top notch. If you are in the market for a vehicle I highly recommend Salinas Valley Ford. And my new truck is gorgeous.

Austin and Manuel Garcia treated me with tremendous respect. As soon as I got there, Austin greeted…read moreme and immediately help me out with two trucks I wanted to test drive. Answered every questioned I had about the trucks. Made me feel exited to buy. went straight with Manuel Garcia to the sales dept, and couldn't be more happy. He was very flexible and was able to negotiate with me the truck I got. THANK YOU GUYS FOR MAKING MY EXPERIENCE SO EASY!!!

Update: I had a very negative experience that was ultimately resolved in a positive way…read more My car needed routine maintenance and I got upsold unnecessary work, which was misrepresented to me as that routine maintenance. In response to my very negative review about that experience, the dealership escalated their response up the chain, at first trying to justify what I experienced, but ultimately offering a seemingly sincere apology, promising the dealership would make sure their staff did not behave in this way going forward, refunding the upsold work, and offering a free future service. So while my initial experience was very negative, I was happy with the final resolution, and the most senior person who engaged me in the end really listened and said all the right things in response to my concerns. In summary, while my initial experience was very negative, I was impressed by the dealership's ultimate response, and maybe most impressed by the time they took to really listen to my concerns and seemingly take them seriously. How to rate this overall experience is a bit challenging, but I'm going to focus on the positive resolution rather than the challenging experience beforehand.

I Worked with Luis Martinez he helped solved my issue great job went to in n out and came back and…read morethey already discovered the problem with my car overall good experience very friendly would def recommend coming here

Best Buy tried installing something in the dash of the car and ended up crashing the car's computer…read moresystem and they didn't know how to repair it, so we brought it in to Cardinale for repair, which Best Buy is going to pay for. We wanted to give a high five to Marlene the lady at the front desk. She was very knowledgeable and thorough. She told us the wait may be several hours (and it was) but she was kind enough to check on us in the waiting room to give us updates and to see if we were ok or if we needed anything. They did finally find the source of the problem and they returned the car to us after a courtesy clean-up and carwash. Thank you, Cardinale Volkswagen.

We drove 3 hours to this dealership after finding a used vehicle online at what appeared to be a…read morecompetitive price. I first reached out on Wednesday, and over the next couple of days we exchanged texts and emails about the car before making the drive there Friday morning. At no point during those conversations were we told there would be an additional $3,000 in dealer-installed add-ons added to the advertised price. Maybe it could have been mentioned somewhere along the way, but unfortunately it never was. Once we arrived, we learned the extra charges included: * $1,500 for a LoJack system we neither wanted nor needed * $1,500 for plastic door edge and door handle protection To put that into perspective, similar plastic edge and handle protection can easily be purchased online for around $50. After spending 3 hours driving there and another 3.5 hours driving back home, the experience felt very much like a bait-and-switch situation. The attractive online price got us in the door, but the actual price was thousands higher due to mandatory add-ons. To be fair, buried in the fine print was this statement: "Vehicles may be equipped with optional dealer installed equipment. Please contact dealer for final price." Unfortunately, I missed that disclaimer before making the trip. Let this be a reminder to others: always read the small fine print carefully and ask for the full out-the-door price before driving long distances to a dealership. I do want to say the sales staff themselves were polite and professional. They even bought us Starbucks coffee Friday morning, which was appreciated. This review is less about the individual salespeople trying to do their jobs and more about the dealership policies they are required to follow. Transparency upfront would have saved everyone a lot of time and frustration. Overall, a very disappointing experience and a huge waste of time.

I am currently on the hunt for a new car , me and my wife decided to stop by on there labor day…read moresale at the Northridge mall parking lot. I was greeted by a awesome sales man but don't remember his name at the moment. He let me test drive a impala 2008 , which I did not like so he offered a little something different and we took a 2010 Honda accord and I was sold by this one. It was the best car I have driven the past months . One problem it had 112,000 miles and we want something under 50,000 so he showed us a 2009 with close miles to what we wanted . It was getting late and my son was with the babysitter so we had to leave. I left really happy with the service . I did not get pressured by the sales man like other lots around town where they want you to just drive off or go in the office to soon. I will be looking for a Honda accord 2008 & up with under 50,000 miles and be purchasing it . I hope the car lot can get one soon , I will definitely be returning if I find a matching car to my needs . Sorry I can't release his name wish I got a business card but was so busy test driving all there awesome cars. I forgot to add . The man that helped me out also offered me a quick approximate of what I would pay with a car worth (xx) amount and he said a guy has gotten one and took it 5 years around 270 a month. Which of course is just a estimate . But most other places I go that I ask always want me to go in there office , which I do not like at all .

DO NOT purchase a car or trade in a car from this place. This is an auto fraud dealership. I have…read moretraded in my vehicle with this company and it has been a nightmare. They put the outstanding balance on my new car loan and have not sent the check in to pay off the Toyota RAV4 that I purchased from them. I am currently in touch with an lawyer, please save the headache and don't make the same mistake I did and purchase from them. My credit score is now poor and I have 2 car loans of 60,000 on my name. Save yourself the headache and DO NOT GO HERE!