Justin and Robert in the service department are awesome. I had an issue with a new car that I had just purchased at another Toyota, and they called them and took care of it for me. I appreciated all of their help. read more

Here's a polished but still firm 1 star review: I was really disappointed with my experience at Toyota Salinas. I booked an appointment online for 12:30 PM and drove about 20 minutes to get there. When I arrived, I checked in at the front and was told to wait in my car because someone would come out to help me. I waited about 18 minutes with no one approaching me, so I had to flag someone down myself. After that, I was told there were 13 cars ahead of me and it would likely take around 4 hours before they could even get to my car. At that point, I was confused and frustrated because I had booked an appointment. They explained that the appointment time was really just a drop-off time, which was not clear when booking online. The whole process felt disorganized, slow, and inattentive. The customer service was poor, and I felt like my time was completely wasted. If appointments are not actual service times, that should be made very clear upfront so customers can plan accordingly. I would not recommend coming here if you expect timely or attentive service. read more

I had a very disappointing experience with Toyota service today. In December, I received a call from Toyota informing me that I had two complimentary oil change services available and was advised to schedule my first appointment. I went ahead and booked it for 7:00 AM today. I arrived early at 6:50 AM, ready for my appointment. Stephen Poma, the service advisor who greeted me, directed me to office number 4 and asked what services I needed. I explained that I was there for the complimentary oil change I had been contacted about. Instead of assisting me professionally, he immediately looked at me as if I was being dishonest and asked me for proof because he claimed nothing was on file. His tone and demeanor were condescending and dismissive. Rather than helping to investigate the issue or offering a solution, I felt like I was being treated as though I was trying to get something I wasn't entitled to. That is completely unacceptable customer service, especially when I scheduled the appointment based on a call I received directly from Toyota. I expect better communication and professionalism. If complimentary services are offered, they should be properly documented. And if there is an internal error, customers should not be made to feel uncomfortable or accused. This experience left a very negative impression. read more

I had a scheduled appointment today to purchase the 2023 GMC Sierra 1500 AT4 (VIN: 3GTUUEE81PG331659). My wife and I drove over 2 hours from the Tracy area specifically for this vehicle. We test drove it, fell in love with it, and were ready to complete the paperwork and purchase. Unfortunately, we were informed upon sitting down that the truck had been sold earlier this morning. This wasted a significant amount of our time and ruined our day. I had confirmed the appointment in advance, and I expected the vehicle to be held as discussed. read more

Toyota Salinas - Conversation confirming appointment for vehicle and I would be driving 2 hours. - Car Dealers Near Me - Salinas, California

Update to previous review. They charge 3.50 for a crush washer if they don't include it when you get your filter. Save your money and get it from amazon, you can get 25 for 4.99 instead. Also they take over a year to clear out recall work and multiple visits to get it to happen. And the GM tries to sell you a car before bothering trying to get it fixed for you. read more

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At Toyota Salinas is good service Marco, salesperson he is a pretty good to take care of customer read more

Toyota Salinas - This is my new suv - Car Dealers Near Me - Salinas, California

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we had an appointment and they told us it would just be an hour and a half it took them 3 hours to finish

Go in for 75,000 service over $500., them they proceed to find leaking radiator hose, clean battery connectors, etc.bill is now close to $2,000. Bait and switch seems to happen regularly. Done with this Dealership. The cherry on top they do not have parts and we are without our car. read more

Do NOT purchase any used car/truck here. They will sell you something broken. With zero responsibility taken when I'm having to come out of pocket over 6k and it hasn't even been 3k miles. Bummer these guys are snakes! Especially Jazmin, full of lies! read more

My son, who is in the market to replace his 2019 Camaro, was told he could not test drive a vehicle without an approved Credit Application. Having spent 30 years in the Business, I know that discriminatory act is not legal. Next time tell the kid you dont think he has money. It would he less disrespectful than insulting his intelligence. ​ read more

I've been meaning to write this for months, but as a busy working mom, time always seemed to get away from me. That said, I couldn't let more time pass without sharing how I was able to purchase my beautiful Toyota Tacoma in my dream color, Cactus Blue and it's all thanks to the truly professional Jazmine C. From start to finish, Jazmine was patient, honest, and incredibly straightforward about what I was getting and what to expect. She made the entire process easy and even fun. I've heard far too many stories about women walking into car dealerships and not being taken seriously or feeling pressured into an upsell, but that was absolutely not my experience here. I felt respected, informed, and confident every step of the way. I was in and out, and I knew exactly what I was signing up for. I wanted a reliable, safe truck for myself and my son, and Toyota Salinas delivered. I've had my truck for a few months now, and I'm still in love with it and so is my little! Javier also made the paperwork process incredibly smooth and efficient. I would highly recommend working with Jazmine if you're looking for a genuine, honest, and stress-free car buying experience read more

Although i did not buy my car here, i took several cars out for a test drive and was really impressed with how knowledgeable the salesman was with his product. He was very patient with me and i learned a lot about Toyotas. I would definitely plan to go back next time I'm looking for a new vehicle. read more

First of all, I'm a die-hard Toyota fan--Toyotas never say die! That being said, I had to purchase a car in an emergency situation and ended up choosing a used vehicle from their lot that wasn't a Toyota. That was my first mistake. Within the first couple of weeks, the car developed several unforeseen issues and spent over two weeks in the service department. Pablo, Mike, and their service team went above and beyond to help, but by week ten of owning the car, I'd had enough. I returned to Toyota to see what could be done to make things right. As always, Toyota stepped up. They went above and beyond to help us get into a new, safe, and reliable car. The team showed us several options to meet our needs--no pressure, no gimmicks, just honest, straightforward help. Armando, the sales manager, gave us the best possible value for our trade-in and worked hard to find every available discount to maximize our savings. He truly went the extra mile. Once our trade was set, Armando introduced us to Cisco, who helped us shop the lot. Cisco listened carefully to what we wanted and showed us several great options. Just as we were about to settle on one that wasn't quite the right color, he double-checked the system and found the exact car we wanted--right color, right features--and had it ready for us the same day. I've purchased several cars from this dealership over the years, and this experience reaffirmed why. I'll definitely be back again. Highly recommend their entire team, especially the service department! read more

I've bought 2 vehicles from the salinas Toyota dealership and my first experience in June 2020 was phenomenal. My second experience in purchasing my vehicle was subpar at best. I will say, if you bring your vehicle for its regular maintenance, the experience is great but anything else is really disappointing. So upon receiving the one key to my 2024 grand highlander in October 2023, I was informed due to supply shortages, I would only receive one key but I would get a call about 30 days later to pick up my second key. I never received such call and I even followed up about a month and a half later and was told they didn't have a key ready yet. No big deal for me at the time, but I didn't like the flat out lie that I'd be getting a call. I understand things happen, but the communication with the sales people/service department needs to be better. In February of 2024 I got a flat tire and needed the entire tire to be replaced. It took a whole 4 days between having to order the tire and needing the tire to be replaced. It was a bit much in my opinion for it to take that long to replace it. I was just so surprised that the tire brand that comes on a pretty popular vehicle at the moment wasn't or isn't kept in stock. Finally, in July of 2024, I called to inquire about the second key to my vehicle AGAIN because I still hadn't been called or notified about it. Mind you, I have the Toyota app and received the notification that I should call the dealership to receive my second key. I was transferred over to the service department and no one answered the phone. I left a message and have still NOT heard back regarding the second key. I'm so disappointed about the lack of communication at the dealership that I would recommend someone purchase a Toyota vehicle elsewhere. read more

Amazing experience! Calvin Pham was honest, professional and knowledgeable. He helped us secure a great rate and made buying a car smooth and stress free. read more

I had a fantastic time buying my new 2024 Prius XLE today, from emails to Text to meeting in person Neil P the salesman was super polite and helpful. I had no intentions to get the car today, but the experience was wonderful he got me a great price where I couldn't say no. He took his time even after the sale to explain the features to me. read more

Toyota Salinas - Car Dealers Near Me - Salinas, California

Update on review as of Monday, 28 October. Specifically, I'm calling out Armando Fernandez, the General sales manager. He honored his word 100%. Found me Exactly the same vehicle. And added some honey to the deal. This is what we should expect from Toyota corporation. My salesman, Dari, was A significant part of the process. I can only vouch for these two people. Manny was also there. Please take it into consideration. We are all human and we make mistakes. A deal was made and completed thanks to Armando Fernandez. Toyota corporate services also was involved to make sure the process process went smoothly. As a extremely loyal Toyota owner, (4 vehicles) it's nice to know they stand up in front of their Toyota name. Once again, thank you DARI, Manny, and Armando. read more

Toyota Salinas - Car Dealers Near Me - Salinas, California

Great selection, friendly service, clean sales area. Really appreciated the sales team there especially Juan who helped me with all my questions and made it easy to select the right Corolla for me. Great guest services here I highly recommend Toyota Salinas. read more

Alex went above and beyond to get me exactly what I wanted. Anybody thinking of buying a car talk to him.

Working with Jazmine and other team members, they were very accommodating and respectful of my time not pushy at all. They were able to accommodate my needs while working on my budget. Ended up special ordering a vehicle for me and it was seamless and easy. read more

I found a truck that I wanted to purchase from this dealership. I was ready to make the purchase and was told the truck that was advertised on auto trader could not be sold because of a recall and that they have had the truck for almost a year. Why is the truck listed for sale? I just kept getting one lie after another. And then they tried to get me to buy another truck for more money. BAD BUSINESS BEWARE!!!!! Worst sales experience ever with Jazmine. read more

Terrible service in the "service center". I had the first appointment at 7am for a routine service and was the 3rd car in line. Cars came and left while nothing or nobody updated me about my car. 2.5 hours later I noticed my car had not moved. I asked and was told "there was a delay". A huge lie!! They could have just been honest and told me they forgot about my car like they did. I came for a routine service (oil change tire rotation) and was made wait 3 hours now because of their mess up. Not one person said sorry about the wait or update. read more

I'm never coming here again. I've been coming to this location to service my car for over two years now. Every time I come here for a simple routine service, it takes 3+ hours. I just took mine in today, and after 4 hours, they stated that it would be an hour more because they had JUST started working on it. I was originally told it would be 1.5-2 hours. What's the point of making appointments if they don't work on the cars in order? I'd rather drive to the Sand City location. read more

Amazing experience! Drake and Alex were very helpful during the process of making the purchase! Two very knowledgeable and patient sellers who genuinely care about their customers! read more

Took my car in for a regular service and they told me I needed all of this work, which totaled $800. I declined saying I only want the service. Then I took my car to a friend's mechanic who told me my car was in good shape and didn't need anything. That was 6 months ago and my car is still fine. THIS BUSINESS RIPS PEOPLE OFF. AVOID!!!! read more

Haven't ever had a positive experience here whether with sales or service Called the service department the other day, no answers. Went online for Seaside and found an online appointment portal. Also appointment prior, asked to two key battery replacements upon checking out they couldn't find the second key because they left it in the car in the parking lot and hadn't replaced it! A week later the battery died again so I'm hesitant ok if they gave a new battery. Last year to go buy a car that we had reached about earlier that day went after work we're starting all the paperwork signing and everything we're there with a baby and a toddler to then be told that someone came back the weekend before and that sales person sold it to them. We spoke to the manager and they didn't seem to care. Either way save your time and money and go to Seaside or go else where! read more

I have been looking for a truck for some time now, I found my dream vehicle online, called and spoke to Jazmine who got me in for a test drive and worked up a sale in very little time. Overall experience was great, if you're in the market for a Toyota, Jazmine is your person! read more

Horrible service!!! However long they say it's going to take for your vehicle to be done, add an additional 2 hours to that. Zero, customer service. They didn't even attempt to apologize for the extra 2 hours I waited. read more

Terrible customer service from the sales rep but worse from the finance guys.. they try to act like they know everyone but can't even spell the car manufacturers. I've tried to give them plenty of chances but they all lack basic customer service skills on how to properly speak to potential customers. I was told by a finance manager to speak nicer to him when he said vehicle plates can be renewed for 2 years and I said no. Do like me and drive elsewhere to car shop! They like to go with "we're under new ownership" but they been for 3 years now and it's the same shitty service. Only thing this place is good at is service and even then their shuttle driver will hit on you! read more

Toyota Salinas is top notch when it comes to buying a vehicle. Sam Khul is the best sales associate. My family, friends and I have purchased several vehicles from him over the years. Sam Khul is very knowledgeable and professional. Sam makes the whole experience of purchasing a vehicle seamless from start to finish while making sure you are completely satisfied with your vehicle and the process. With his years of experience and knowledge of Toyota I will always recommend him to all my family and friends when purchasing a vehicle. Thank you again Sam!! I absolutely love my new car. 2024 Toyota Camry Le. 100% satisfied with my purchase. read more

Toyota Salinas - 2024 Toyota Camry Le - Car Dealers Near Me - Salinas, California

While the buying experience was fine . Of course you always get the "let me talk to my manager" b.s. My issue is if you sell other brands if USED TRADE- INS don't act SHOCKED when it isn't a Toyota and it's brought in to have a tune up or work done. You sold it , it's under your WARRANTY and you fix it plain and simple. If it's an issue don't sell non Toyota used vehicles read more

Armando made the transaction so easy and smooth for my mom she purchased a vechicle and she loves it , thank you so much I will definitely let friends and family know to buy from them read more

Jesus was an excellent sales person. He was friendly, flexible and attentive. In addition, Javier did an excellent job going over all the paperwork and going through each item to make sure we knew what we were signing. read more

Drove 1 hour to look at a vehicle they said was available and they knew I was coming and what do you know, it was suddenly in the service center! I will NOT be going back! Terrible service! read more

If it weren't for Justin and the rest of the service advisors, I wouldn't even step into this place or recommend it in any way shape or form. Service gets 5 stars from me. Now, let's talk about sales. They force you to buy an after market warranty, or they won't sell you the car. I'm surprised nobody has filed a class action lawsuit against them. It's better if you just drive to sand city, Gilroy or Santa Cruz. Santa Cruz is the only Costco program amongst the 4. Plus the level of service more than makes up for the drive. The other dealerships will find you the car exactly the way you want it. This dealership was saying they couldn't even transfer the car, sounded like they didn't even want to go the extra mile to earn the clients business. Definitely would not recommend the sales department. The second star is only because of their service department. read more

Been enjoying my new ride: Toyota RAV4 Prime XSE. The staff were ready to help the moment you park on the lot. Marco Ramirez was very helpful and patient! I brought my divorced parents (for various reasons) and at some point there was clash with them two but Marco was very calm & collected with great Spanish speaking skills. Made the process very smooth and very informative. Definitely would recommend Marco for future purchases. Wish I lived closer to this dealership! read more

Toyota Salinas - Toyota RAV4 Prime XSE - Car Dealers Near Me - Salinas, California

Let me start with the fact that they make you pay IN FULL for a part that is back ordered. Weird but I went ahead and ordered a tow hitch package for my Sienna Van. I specifically asked over the phone for a 2 inch hitch (which is "universal" for towing) I was assured it was a 2 inch. When my parts came in I had them installed with Salinas Toyota service department. I was quoted for 6 hrs of labor so it was going to be a whole day of work. I dropped it off at 10 am and was expected to pick up at 4 pm. At about 2 pm I got a call from Tanya in the service department that not all the correct parts were ordered and the service could not be completed that day. Of course I paid more money for the needed parts and of course those parts were not in stock. Another 3 days of waiting for parts goes by. On the 3rd day parts come in and they complete the service. I go to pick up my van and check out the hitch and instead of a 2 inch hitch there was a 1 1/4 in hitch installed. I look at my Toyota paper work and it states a 2 inch was installed. At this point I speak to the service department director Mike Jimenez. He tells me that a 2 inch hitch is not offered nor made from Toyota for my van. So he states an aftermarket hitch has to be used. So again I wait 2 more days for parts to come in and for the labor to be completed. 3rd time I go to pick up my vehicle the hitch is finally installed. However they give me a ball that was rated for 2,000 lbs but my van can tow up to 3,500 lbs. Mike had also promised a full tank of gas for the mishaps and when I got there my tank was not filled up. I had to tell them that a full tank was promised and then they took it to get filled up after I mentioned it. Also the women working in the sales department were all rude and gave me attitude when I asked ANY questions. They didn't even tell me where my van could be picked up at. Another thing is their customer waiting area is a joke. They have the most basic coffee machine, no TV and no snacks at all. Shows that they don't care about their customers. I will never come back here and I will never recommend this Toyota. read more

Thank you to Erik, Marco and Calvin for guiding me on a car that's curated to me. I drove all the way from San Francisco to the dealership because they have amazing deals no locations could offer or beat in the Bay, but most importantly was patient and kind. read more

Toyota Salinas - Car Dealers Near Me - Salinas, California

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Initially called to inquirer on Grand highlander hybrid since the online inventory showed vehicle in stock. Upon calling, the sales rep said he can't find any and will call me back; which he never did. Fast forward, I get a call saying they can get the car I want but with markup of $7995 as market adjustment. That's more than 20% markup for a 46k car. What a waste of everyone's time. I politely requested to be removed from their call list. Avoid Salinas Toyota at all cost. read more

After visiting 2 other dealers , I wasn't to thrilled about. I decided to come to Toyota Salinas to browse for a new car. I had the best customer service from Cisco Gonzalez. He was very professional and very informative. He explained the different models and styles of the Toyota Camry that I was interested in. He was very patient because I was looking at like 10 different models. Then he said let's do a test drive, I said let's do it! I was in love with the car that I test drove. It's beautiful inside and out. I love all the features the car has. I made the best purchase of my life and purchased a 2024 Toyota Camry. He made it happen along with his boss Levi. It was the best birthday present ever. I will definitely recommend Cisco Gonzales at Toyota Salinas to all my friends and family! Thank you for making my purchase very pleasant!! read more

Toyota Salinas - Thank you Salinas Toyota - Car Dealers Near Me - Salinas, California