Rob, Deanna and Sean made buying a new Prius LE a truly pleasant experience. The process was easy, streamlined and stress-free. Deanna, the presenter, was half the reason I came to the dealership because of her professional, friendly demeanor on the phone. Rob, in Sales, made the process easy. He was well informed and friendly and patient in answering all my questions. Sean, who handled all the signatures and contract at the end, was very congenial and patient too. Overall, the whole experience was 5 Star! read more

DO NOT VISIT!!!! The sales people scam you by not telling you your APR interest rate and financing terms. The finance people don't want to do their jobs after you've bought the car and realized how much you got scammed. Instead of simply answering your questions in a timely manner, they let your emails go unanswered for multiple days, leading into weeks. Then when you call for answers, they have attitude and interrupt you. I'm talking about Erik in particular but I've had nothing but terrible experiences here, from sales, to service, to finance, and am so glad to have moved closer to a different Toyota dealership, even though I'll be trading this overpriced POS in for a much better, yet cheaper, car. Trust me, it's way worth to drive somewhere else instead of going to these lying, sexist, lazy people. read more

1-Star Review I had a very disappointing experience with the service department during what should have been a routine maintenance visit. I dropped my vehicle off at 7:30 AM for scheduled maintenance, which included a tire rotation, and picked it up around 11:30 AM. Shortly after leaving the dealership, my vehicle displayed a low-tire-pressure warning indicating that the left rear tire was low. Assuming the warning was accurate, I stopped at a gas station and added air to the left rear tire. However, the warning remained on the dashboard. Confused, I drove to the nearest tire shop. They removed the left rear tire--the tire the vehicle was indicating was low--and inspected it. They found nothing wrong with it, reinstalled it, and checked and adjusted the pressure in all four tires. About an hour later, the warning came back, again identifying the left rear tire as being low. I returned to the tire shop. They checked the tire and confirmed that the pressure was fine. The tire shop eventually determined that the problem was related to the tire-position sensors not being reset after Toyota rotated the tires. They then inspected all four tires and discovered an actual nail in the left front tire. They repaired the tire and properly reset the sensors. I contacted Toyota's service department afterward to explain what had happened and the considerable inconvenience this caused. I was particularly concerned because the vehicle's warning system had directed me to add air to a tire that was actually properly inflated. What was even more frustrating was the response I received from the Toyota service department. I was told that they do not reset anything when tires are rotated, and the representative seemed unfamiliar with what I was referring to. I subsequently checked my owner's manual and found the tire-pressure monitoring system reset procedure on page 514, which specifically addresses resetting the system after tire rotation. I returned to the dealership with the owner's manual and showed the representative the procedure. Initially, my concern was again dismissed without even reviewing the procedure I was pointing out. After I specifically showed her the instructions on page 514, she finally acknowledged that there appeared to be an issue and said she would bring it to the service department manager. Unfortunately, I left feeling that my complaint was still not being taken seriously. I would have expected the dealership to investigate the issue, acknowledge what went wrong, and make sure the service department understood the problem. There was also a separate customer-service issue that added to my frustration. This was the third time I had dealt with the same service representative, and each time she asked who had checked me in, as though she had never seen me before. On this particular day, I dropped the vehicle off with her at 7:30 AM, picked it up from her around 11:30 AM, and then returned around 5 PM to discuss the problem. Yet she again acted as though she had never dealt with me. I understand that mistakes can happen. What is most disappointing is how the mistake was handled after I brought it to their attention. I expected better attention to detail from a Toyota service department and, more importantly, better customer service when a legitimate concern was raised. I hope the service manager reviews what happened and uses it as an opportunity to improve both the tire-rotation procedure and the way customer complaints are handled. read more

This is about service I came in a few months ago wanting a noise my car was making to be looked into it - I was given Danny Camacho and he basically doubted me from the start, I did take the car out driving with him and he spent the whole time saying my car is new enough and my worry was invalid - among general talk about him and his history and family. I could not recommend him less. It was the one time I didn't go with my boyfriend and it was a huge regret - never felt so demeaned at such a service place. Definitely felt like it was bias to my gender. Avoid Danny at all costs. I went in again and I was given Kevin, he helped me figure out that it was my brake pads that needed replacement - a very routine normal thing at the mileage my car has. It made no sense to me that any other service person wouldn't think of this or suggest a closer look at what I was noting. Kevin and Brett are the other people I have worked with when I have been serviced (I have been going for 2 years and am local). I have no complaints about them read more

I was considering driving over to maybe purchase my next car there, but after the mostly negative things I'm reading here, I'll stick with Salinas Toyota. I've never had a bad experience with the service dept, and they provide me with a ride home always. read more

I did services here for the last two years. Good service, not pushy, they open even Saturday, which is unheard of in Minnesota where I was for 12 years. So far I had at least six services here and repairs and they are usually done on time sometimes a little bit more. I like their waiting area. It's nice to walk outside while waiting for your car repair. read more

Extremely Disappointed with Toyota's Warranty Service Review: I purchased a brand new 2025 Toyota Camry XSE Hybrid from Victory Toyota in Seaside, CA. Within weeks, the leather on my back seat began peeling and deteriorating--a defect I reported immediately with photos. Instead of replacing the defective seat under warranty, the dealership offered only a cosmetic patch by a third-party vendor. This is unacceptable for a new $45,000 car and falls far below Toyota's advertised standards for quality and customer care. A patch does nothing to address the root problem or protect the value of my vehicle. Despite reaching out to both the dealer and Toyota's corporate customer service, my request for a proper replacement was denied. I'm shocked by Toyota's unwillingness to stand behind their product and warranty. If you value long-term quality and true customer support, beware--my experience with Toyota has been deeply disappointing. read more

Victory Toyota - A defect in the leather seat of a brand new Toyota Camry 2025 - Auto Repair Near Me - Seaside, California

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I have a 2018 Toyota Corrola iM in excellent condition with under 20K miles. It was time for an oil change so I figured given the age of the car I would give her some love and do a full service as well. When the estimate far exceeded the online estimate when scheduling, I balked and inquired. My otherwise exceptional Service Advisor (TL) provided what sounded to be reasonable explanations ... so, I agreed. Once home, however, not being able to shake the invoice amount, I entered all the data into AI and asked if I was duped. Here is the short answer from AI: "You were not "duped" in the sense that the services were likely performed, but you were sold a heavily inflated service package ("Maintenance Package") rather than the strict Toyota recommended maintenance schedule. For future, ask for the "Toyota Scheduled Maintenance" and decline "add-on" cleaners." So, live and learn, but my takeaway is that servicing a car at a dealership now appears (maybe it always has been - I just had not experienced this before) just as skulduggery as purchasing one and having to research and ensure a good-great OTD (out-the-door) price -while also ensuring there are no dealer add-ons, etcetera. Honestly, I gotta say, if I now have to put as much energy into getting a car serviced as I do when I buy a car that this ticks me off - I don't blame my advisor at all, like I said, an exceptional human being; and, the service experience - outside of the invoice - was great. That said, any dealership - sales or service - that is going to play us like this has likely lost my business. IF I return in the future, I now know I must do my due diligence to ensure I am not upsold in service ... just as this dealership is doing with their used cars (read their fine print and be aware of those scam dealer add-ons not part of the listed price)! Do better, Victory Toyota, we have wheels and can go elsewhere! I personally would not purchase a car from you after looking though the add-on scams. I know they can be negotiated, it just reeks of a manipulation some of us will have nothing to do with when we have many other options. read more

A lethal combination of sleazy and inept. Best to avoid both the sales department (rip off prices) and the service department (incompetent, lazy and discourteous). I could go on and on about their disreputable sales practices, but they're pretty well documented elsewhere. But the service department deserves its own review, as you will have to interact with them repeatedly while it's under full warranty. You may bring your vehicle in for scheduled service only to be told that a part required for the scheduled repair is not in stock, or have them tell you nothing is wrong with the vehicle when it's clearly doing something that you know it's not supposed to. But they'll try to convince you it's normal or that it's your fault and not covered by the warranty. read more

I went for a service and first they lay a laser assessment of your alignment saying my wheels are out of alignment, even though there is not symptom of a problem. Anyway, so It was a service that used to be included in warranty, But Toyota now limits that to two years so this one I would have to pay., Fine, they show me options, from $850 to $1400 for what is basically an oil change, I read through the list of things they would "PERFORM" on the vehicle and it included adjusting the floor mat, are you kidding, you call that a service. Nevertheless I walked out. Got my oil changed at JIffyLUbe with Filters all changed for under $200. Sorry Toyota, you lost a customer, Maybe Ill sell the van now, read more

I had the pleasure yesterday of accompanying my daughter and son-in-law as they purchased a like-new Toyota Corolla Cross XLE at Victory Toyota in Seaside. After poor experiences at other dealerships, they appreciated the friendly, informative approach of salesman Aaron Escalante and General Sales Manager George Czechowski . No pressure and really excellent customer service. (We also loved the beautiful room dividers and mural, all featuring local scenes.) My family is delighted with the car and it really was a pleasure! We highly recommend Aaron! read more

Victory Toyota - Auto Repair Near Me - Seaside, California

Husband and I just walked in today to buy a car and we received no help. The car salesmen were in the corner in a circle doing something. The male secretary just looked at us and blinked; two eyes doing a whole bunch of nothing. We walked out because I didn't feel like giving them commission on a sale today. read more

Every star in the sky for Brett Lafayette and his excellent team of technicians. For years we have had our cars serviced at Victory Toyota, Seaside, CA 93955. Our service advisor is Brett Lafayette. He is very professional, thoughtful and efficient. Whenever I come here, I feel that I can fully trust Brett to take care of our cars. We have great confidence in his service here and highly recommend this business to others. We would like special thanks to Brett Lafayette's technician team for doing such a great job. Thank you for your service. -Sherry & David H. read more

Service: 5/5 Fast service: 5/5 I appreciate the service provided even without appointment I recommend it read more

Victory Toyota - Auto Repair Near Me - Seaside, California

We went in to look at a new AWD SUV-type vehicles. We ended up with a used one that since we live on both coasts and drive little here in California, was a great choice for us. Our sales and finance team worked to make sure our deal was what we wanted and all the extras were addressed. Many thanks to Daniel Thorp our sales consultant who made sure we saw all our choices and helped us rank pros and cons, Ray the sales manager who facilitated the deal and Sean the finance manager who worked out our financing very quickly. Great dealership, really clean and stocked with good choices, obviously great ownership. Thanks again. read more

Had a honestly horrible experience getting my car serviced here. I am only giving this review 2 stars because Trevor Linnane was able to help me resolve all my issues in the end and was extremely kind. I had the immense displeasure of having my car issue assigned to Leita Conder in the service department. She tried to charge me $950 for a repair that was actually priced at $650. Additionally, despite 3 weeks of calling her and trying to get her to do her job and contact my insurance company, she did not, and Trevor had to instead. She was extremely rude and I only got to speak to her once despite her having been at work throughout those 3 weeks. I understand being busy, but she just did not want to do her job read more

Daniel really took care of us. My husband bought a car here last year so when it came time for my sister to buy a car we went here. They delivered on securing my sister the make, model, and trim of the car she wanted. I negotiated with them because Daly City Toyota had the same car for cheaper yet they matched the price. Great service and would come here again. read more

George the sales manager and Daniel went above and beyond to help us with a new car purchase this week. Both are attentive, patient, and solution-oriented. They worked with us to resolve a complicated issue. Sean in finance has great energy at the end of the day. Danesha, Ariana, Caleb, and others in service were all very helpful and friendly when I had car issues that were unexpected and challenging. The problem was addressed and solved within a couple days. I am glad to know they are there to help with my maintenance going forward. I'm very happy to have purchased our vehicle with this dealership. read more

Kevin,Israel in service should not be employed in the service department. By far the worst customer service and service period. They all are not capable of representing Toyota. Serviced vehicle multiple times and each time left with additional vehicle problems because the mechanics are not capable. How this dealership has customers at all is the question. Incapable, disregard customers,not a clue about anything. Especially the newer manager Kevin Sickler in service. How he is in a position as manager ? Absolutely no customer service or management skills nor interpersonal skills. He belongs in a entry level job. Poor representation of Toyota. Will be taking issues to a corporate level. Registering a direct complaint and resolution to owners. This service team and manager need to be trained and have some common sense. Drive elsewhere shady, incompetent service department. Don't waste time with these individuals and dealership. read more

Make sure to read the fine print on their online listings and what's posted on vehicle. I was looking at a third party website and it did not list the many fees that they charge. Ask for them to provide you with a full cost before you agree to a test drive. I drove an hour to see a car, which they then told me had to be fixed even though they had made an appointment to show it that day. Then upon my second visit a week later they sprung on me that there was a 3k fee (on a 10k 15-year-old Hybrid) for a security system and that I was required by them to buy it. That wasn't mentioned on their website, though their other fees were if you read the small print at the bottom of their listings. I found a much better deal on Craigslist. read more

Victory Toyota - Screenshot of their website - Auto Repair Near Me - Seaside, California

Bought our car here. Have had it serviced here ever since. Honest, responsive, and pleasant. They went out of their way to get us on the schedule when we needed them. read more

So our salesperson was great. No problem. This review is for the finance manager, Rocio Navarro, and whoever runs the marketing dept. We purchased a Highlander on July 1st. They were running 4th of July promos and we chose the gift card on the form that Rocio gave to us. I emailed her on August 9th and 12th, no response. Again, on the 26th and she responded that she'd look into it and call me the next day. Didn't hear back from her as per her email, so on September 9th, I sent a quick email just to check on the status of the gift card. She responded that she had resubmitted the request and it would be reordered. It's now November 10th and after emailing her again both in October and November, regarding status of it, I've heard nothing. I don't understand the lack of communication or lack of willingness to make good on the promo. It's literally been 5 months. We've been very patient. Victory Toyota needs to do better on the 'people" side of sales. ** 11/19 changing my review from 1 star to 3 , I guess they noticed my original review? Rocio reached out and had the gift card ready immediately. While I appreciate the follow up, the way I felt being strung along and not even replied to was not good. Like I said our sales guy was great. This interaction (or lack thereof) wouldn't necessarily keep me from coming back, but I don't know if it would be the first choice either. read more

I bought a 2025 Toyota Corolla from salesman Tomas at Victory Toyota. Tomas was a man of his word and stayed within my budget of the price I was willing to pay for my vehicle. The service was an honest presentation that was quick and easy. Tomas also went above and beyond his salesman duties and picked me up from the Monterey Airport and gave a ride back to Victory Toyota, as I had return a rental car. I highly recommend Tomas and Victory Toyota! -Marcus read more

They have a mandatory protection package on all cars that is filled with the regular scams like gps tracking service. So unless you want to be tracked avoid this place! read more

Early Bird drop off for 15K and an added oil change for my 2023 RAV4 for 4/3/2025 7:30am appointment. I clearly wrote in space provided on envelope(!) that I would like service to be completed by 10:00am, which seemed within reason. I called around 1:00 pm, was told it's not completed and I asked if it usually takes 5 1/2 hours for this service. "Danny", said he'd check and call back. I don't play that game, and I stayed on the line and eventually he said it was completed. So...I ride my bike to Victory Toyota, walk myself and bike inside, and was actively ignored until a woman asks me "What's going on"(like she's my friend, so unprofessional). I spoke to Danny, and he asked if in the future, I could write preferred pick-up time near top of Early Bird envelope. Without a word, I pointed to my 10:00 am request. Danny said he thought it was a 6! I laughed out loud at the incompetence. My credit card was initially declined but the second pass was successful. (Later discovering the card denial was because Danny tried to charge me $8080 instead of $80) I will drive to Salinas Toyota for my future service. 4/28/2025 ~12pm "Katie" at service desk thinks she is funny calling me Derwood when she sees my name is Darin. Victory Toyota demonstrates again their lack of capacity for professional behavior. read more

Shoutout to Daniel! He has great knowledge of the company and vehicle we are interested in. Appreciate his transparency regarding costs and overall professionalism. read more

Service department could use more customer service training. Staff should greet/approach the customer, not the other way around. I guess you're supposed to flag someone down whenever you bring your car in for a scheduled service, otherwise you'll just be ignored. At the end of the day a typical dealership that only pretends to care the day you're purchasing a car. read more

Went there to check out a car, but then met Rob, he is exactly what you think of when you think sleazy car salesman car advertised one price but was changed when I got there due to "more options". read more

I was not sure on my next camry but when I worked with Robert Castro and Ray they made my life super easy. They helped me get a car in my budget and get me done with no money down!!!!! That made it super easy for me to get the camry of my dreams if you need a car go see them. You won't regret it read more

I scheduled a routine service for my almost new car; arrived on time, waited for 8 minutes as the agents joked about customers and drank coffee (receptionist was visibly embarrassed by how rude the agents were being). Have now been waiting for two hours for what was supposed to be no more than an hour and half (which was already a lot for a tire rotation and fluid top-off of a car with 5K miles). I've been to other toyota services before and had much better experience. I would avoid victory toyota if possible. I know there aren't many dealership options here. read more

Just visited here yesterday and am reminded why we love this Toyota dealership they went above and beyond to help me even thought my appointment wasn't in the system and helped me with a battery replacement for another car. We also purchased a vehicle from them a couple years ago after a car accident where our car was totaled and they took such good care of us even during a stressful time. Although we live in Salinas, would highly recommend you take your car here locally, have had many questionable experiences in Salinas and will be coming back to Seaside for both our vehicles. Thank you! read more

Everything went perfect. I met with Hap Plain upon arrival. He went over everything with me about my Truck. He had a great Toyota Truck ready for me to go home in. He made me feel like a Very special important customer. I like that. Not only did I get to take the Truck home for free. They put in well over $100. in gas in it. It was detailed and more beautiful than when I first bought it. I'm so proud of my ToyotaTundra Capstone!!! I was treated so well I don't care anymore that I lost a little money because I bought at the wrong time but didn't know it. It was difficult to get vehicles back then. It wasn't my Salesman's fault and I'm so sorry I blamed him for taking advantage of a Widow. Even the Ladies were extremely nice to me and very helpful. I'll get any future vehicle here I buy as I've never been treated so well!!! An amazing Man Hap Plain and an amazing dealership!!! Thank you guys and gals so much!!! read more

Victory Toyota - Eva and her brand new Tundra Capstone. I'm very proud of it. - Auto Repair Near Me - Seaside, California

Excellent service, Tomas helped me through all the process, a pleasure to work with him, as well Sofia. Thank You read more

Confirmed availability and scheduled an appointment to test drive a used car. When we got there, they said it didn't run. Later I saw they had sent an email 6 minutes before the appointment stating the 2023 vehicle needed a new battery. We wasted a lot of time driving to and from...very disappointing. The car was also not cleaned up properly. Not impressed with their diligence. read more

I had to have my radar and camera technology repaired after an accident. They were very professional and pleasant and provided frequent service updates while I waited at home. They also provided a Lyft ride both to and from my home. I trust them and their service department. Especially Bret. read more

Been here twice now for routine maintenance and both times have waited more than 2 hours longer than what I was told it would take

I went back for an oil change today and everything was great, super happy with the customer service we received from Justin in servicing department. Everyone was smiling and welcomed us warmly. They even ordered us a Lyft so we could go get breakfast while we waited. Very happy to see Jesse wasn't there. There have been improvements and it shows. Thanks guys! read more

My sales person (Dehea) and his sales manager (Ray) were great to work with. I bought a Toyota Crown Signia and I'm very happy with my purchase. It's a great car and they lived up to everything they said they would read more

I had an appt for an oil change last Friday. The service department was very busy. It seemed a bit chaotic. I meet with the service coordinator and he was VERY distracted. By the time I got my paperwork, it was more than twenty minutes past my appointment time. I asked for an estimated time the service would be completed. He said it would be about an hour to an hour and a half. He also told me that they were backed up because there was only one guy working in the shop. Everyone else was at lunch. Why would they schedule a service during a lunch break if they can't take the car? It makes no sense. My car was ready a little over three hours later. I was sitting in the waiting area the whole time. I was texted a link by the dealership that was supposed to allow me to track my car's progress through the service (presumably to let me know when the car would be ready). I clicked in the link in the text which took me to a page that didn't display any information. Please, for the sake of all your customers, don't let customers schedule time slots that are not going to happen due to lunch breaks. Either stagger your guys' breaks or take those time slots away so no one else has to deal with this. Do better. read more

I came here to shop for my dream car and get a price from them. I negotiated with them to see if I could get a better deal another dealership offered me and they declined. They said. "We'll be here when your better offer falls through" they call me later saying I shouldn't buy with the other dealership because they won't certify my vehicle. Which the other dealership did in fact certify it. So I went to buy my vehicle elsewhere and love it! I understand them checking in to see if I had already bought my vehicle elsewhere but for them to tell me I love shopping for deals? To tell me I'm some cheap low quality customer because I wanted to save on a car? The lack of professionalism is disgusting. If I were you I'd take my business elsewhere you can literally get a better deal anywhere else. They're not worth the harassment and fear tactics they use to get you to make. read more

Victory Toyota - Auto Repair Near Me - Seaside, California

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