I had a great customer experience yesterday with Premiere Hyundai Of Seaside. Kris Delacoeur, my…read moresales person, was so helpful. He listened to what my car needs were, showed me some options, went over the features while we were at the dealership, had a good test-drive, and was so personable. He was right there as I made my choice and purchased the car. He was very genuine and thankful. Way to go, Kris. Your management is lucky they have you as a great salesman.

We had a great sales experience with KRIS!! We weren't looking to purchase that day, just…read morebrowsing. Then we ended up purchasing 2 vehicles!! KRIS was AMAZING, we didn't feel pressured and he was very patient in answering all our questions and worked with us to get the deal that was comfortable. If you're looking to purchase, ask for KRIS, he's very approachable, professional and he was fun to work with. We appreciate the time and care in working with us. Thank you to Colin in Finance to get us through all the paperwork as quickly as possible.

I took my Chrysler here, what a great service manager and service ! Thank you my car runs better !read more

This is by far one of the best car dealerships in Seaside. They have a large selection of new and…read moreused vehicles that will definitely take you places. They offer the BEST American brands of cars - Cadillac, Chrysler, Dodge, & Jeep Wrangler. Ken Brizendine, the general manager, was extremely amazing and diligent in helping me get the best deal ever for my new ride. I really suggest coming to him for help, or any one of his fantastic salespeople. They are super sufficient and efficient in helping me solve all my car problems. If you're looking for a new ride, please come to them for help. Let's make America amazing by driving an American car. Support local business and be proud of our domestic brands! #Americaforever

George the sales manager and Daniel went above and beyond to help us with a new car purchase this…read moreweek. Both are attentive, patient, and solution-oriented. They worked with us to resolve a complicated issue. Sean in finance has great energy at the end of the day. Danesha, Ariana, Caleb, and others in service were all very helpful and friendly when I had car issues that were unexpected and challenging. The problem was addressed and solved within a couple days. I am glad to know they are there to help with my maintenance going forward. I'm very happy to have purchased our vehicle with this dealership.

This is about service…read more I came in a few months ago wanting a noise my car was making to be looked into it - I was given Danny Camacho and he basically doubted me from the start, I did take the car out driving with him and he spent the whole time saying my car is new enough and my worry was invalid - among general talk about him and his history and family. I could not recommend him less. It was the one time I didn't go with my boyfriend and it was a huge regret - never felt so demeaned at such a service place. Definitely felt like it was bias to my gender. Avoid Danny at all costs. I went in again and I was given Kevin, he helped me figure out that it was my brake pads that needed replacement - a very routine normal thing at the mileage my car has. It made no sense to me that any other service person wouldn't think of this or suggest a closer look at what I was noting. Kevin and Brett are the other people I have worked with when I have been serviced (I have been going for 2 years and am local). I have no complaints about them

After moving from NV to CA, I started taking my 2012 Subaru Legacy to the shop at Cypress Coast…read moreSubaru. It's conveniently located in Seaside, so I can walk home using the bike trail & the shop offers the option to leave the vehicle at overnight if I can't drop it off in the morning. There's a van for people who need to get to their destination quicker while vehicles are serviced. For almost a decade, my car was serviced here - especially for the big stuff or manufacturer-required repairs. Prices are competitive, service team is A+ and respectful, and process is always transparent. There are NO hidden fees or unnecessary upselling. Just in case you stay & wait, there's a clean spot inside the dealership with plenty of natural lighting, clean bathrooms, comfy seating, & snacks. Wifi is free, too. If you like to walk while you wait, there's alot of hidden gems nearby. The only downside to walking around the different dealers is the lack of sidewalks, so stay vigilant. When the service team could no longer repair my car - fancy dual transmission that died at 160k miles, they had plenty of cars for me to choose from. The addition of the Ford dealership to the company just a few steps away doubled the amount of vehicles I could buy.. and buy I did. Sadly, I couldn't afford a used Subaru; but I found a comparable vehicle that fit my needs & budget. The sales team understood my limitations & emotional journey. I really really really liked my Subaru Legacy. After 3 hours, I gave them my useless Subaru and left with a Toyota. While I didn't want to buy another vehicle, my lifestyle required it. The experience was overwhelming, yet very positive. The best part, they will still service the Toyota!!

I have been dealing with the Cypress Coast Subaru dealership for many years. I currently own a…read morenewer Subaru Legacy that I unfortunetly don't like. Ever since I have owned this car it had numerous problems with the infotainment consule and the heating and AC system. Constant problems. The service department has been great overall but on one occasion they had my car over one week and had no loaner vehicles available. Luckily I own 2 cars. My most recent visit was very good and I was shown a video of the work that was performed on my car. I really like that. Today on Mother's Day I once again had problems with the car which was related to the keyfob. I couldn't open the doors and I had problems starting the car. Nobody was available in the service department and sales had no answers what to do. Luckily I phoned another Subaru Dealership that told me to replace the battery in the fob. What makes me mad is that dealership just changed the battery less than 2 months ago. I really like the dealership but I wouldn't buy my model car if I had the opportunity to do it over again. I also believe I paid far to much for the car when I bought it but that is nobodys fault by my own. Although I hate my Subaru Legacy I like the dealership and most of their staff. Matt and Sam in the service are amongst the best service people I have ever dealt with.

Otis doesn't remember me but I knew him 45 years ago when he got his first car salesman job here in…read moretown. Nowadays, I see him around where he's a popular regular and supporter at all the local car events. I don't know for how long but I know he's had his location for decades now. I live near the Otis Auto Sales lot. I had a couple of well used 90s vans I wanted to trade in for something newer and for about 2 years I have been walking by checking out vans on the lot. It's hard to find a used van that's not worn out. About 3 days ago I eyed a new arrival 2004 Astro / 150k mi, passenger van that was priced right but this one was different. I've been around used cars for almost 50 years myself and I can say without doubt, that this is maybe the cleanest 10+ year old used van I've ever seen. I had to look hard to see any signs of wear anywhere. I made my deal with Otis, got more for trade-in that I thought I would get and left feeling a little like I took advantage of him. I had to fix a broken vacuum line to the vent control that is common to that model and I replace the serpentine belt cause it was stretched and squealed some. Overall, the transaction was courteous, professional and without concerns. Thanks Otis. Nice dealing with you. GVSmith.

Go to Otis. He was very helpful. He is very knowledgeable about cars and is very honest.read more

I had a great purchase experience on my new Defender with Bill Farrow. I decided to upgrade from my…read moreRivian back in June and was introduced to Bill after walking into the dealership. We discussed the 2026 OCTA and he told me that they would be updating the website with the 2026 model in the next couple of weeks with additional color options. I heard back from Bill the following week, and he was able to get me one of their first allocations for the 2026's. A few days later, we spec'd the truck and my order was in for an October delivery. No haggling on price or dealer markup on the truck. I called Bill about a month before delivery to make sure we were still on schedule. He made me aware of the issues JLR was having with a cyber incident. My truck was already waiting at the port in So Cal but would still be ready for delivery in October. Bill was also able to offer me a very good price on my Rivian for trade-in, which was fantastic. My truck arrived at the dealer 2 days before the scheduled delivery date in October. The delivery experience was awesome. Bill was very thorough, walking me through the infotainment and car features. They also put in the all-weather floor mats that I had ordered with the car. Regina was terrific, walking me through all the paperwork and helping with a wheel & tire package along with scheduled maintenance. I would highly recommend Jaguar Land Rover Monterey if you are shopping for a new car. I am loving my Defender and looking forward to being a loyal customer of Bill and the dealer for years to come!

Ordered an extra key fob about $600 pain in advance..... and the key has arrived BUT service cant…read morefit me in until next week. It takes about two weeks to get a service appointment so make sure you plan ahead!! $200 to program key I was told by service dept.

I recently bought a 2025 GMC Sierra 1500 AT4 from Junior. I was referred by a buddy. I spoke…read morebriefly to Junior the night before and told him what truck I was interested in. My son and I drove down the next morning. Staff had cold beverages waiting for us, very thoughtful and accommodating. The whole truck buying process couldn't have been easier or gone smoother. No pressure or hassle whatsoever from anyone. I would highly recommend and definitely go back. Thank you Junior and the Cardinale staff

I had a great experience here, i called and talked to Edwin because i live 3 hours away. They…read morehelped work out the details and had everything ready for me when i go there, i ended up trading in my tundra and getting a 2025 gmc sierra at4. Best decision i ever made, the staff maed it really simple and a pleasant experience. I even got a screw in the tire during the test drive and they swapped it out right away instead of sending me on my way. I would definitely recommend them to anybody looking for a new or used car.

We am very happy with the buying process and quality of the Sales team at BMW of Monterey. Joseph…read moreGrant was very honest and delivered on everything he said he would (spare key, removed a sticker on the car, additional cleaning, followed up with DMV fee, stayed late, always returned calls and texts etc). He knew the car and features inside and out and fully charged it before we came. I bought a BMW 330e from BMW of Monterey, CA in October of 2025. I had such a great experience. This is after nearly buying from Mercedes of Walnut Creek who added costs to the final price. Or BMW of Mountain View, where they tell you must give them a 9 or 10 out of 10 for their ratings, and hound us with sales emails. Conversely, Joseph at BMW of Monterey was very respectful of our time, and never gave us a sales pitch. He did not add any costs to the price. The vibe at BMW of Monterey is one of teamwork and customer first, Sales people don't fight to claim you as their customer once you walk in the door. It was a huge relief to work with Joseph and his dealership. I am very happy I went bought my car at BMW of Monterey.

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.

27 Sep 2025: Finding the perfect service and parts department is a chore. The team at Audi…read moreMonterey Peninsula have gained me as a forever customer. I purchased my car at another location and after the sale the "other place" seriously lost interest in my existence; to the point of flubbing up parts orders and not returning my calls or requests to speak to the general manager. They cost me hundreds in wrong parts shipments and even claimed the car had a front license plate bracket and it didn't. Another $100. However, my experiences with Audi Monterey have me sold as a forever customer. If and when I buy another Audi it will be from Monterey. And I will ALWAYS go to them for my parts and service in the future. Thanks Manny and Tony!! UPDATE - 2 January 2026: My Audi ended up with an oil leak that was the subject of a manufacturer's recall. Things happen, and Audi Monterey made it right. Even after I got grumpy with them - then apologized - they maintained their professionalism and fixed my car better than new with a bit of extra care. Thanks to Anthony the service department manager and his team for coming through again and making me a lifetime customer.

Audi 2026 slogan is " Progress through technology"…read moreWorking with this dealer, I experienced the exact opposite Progress is not something Managment believes in Technology part Is not just buttons And LED lights Technology is advancing Finding a way to make things happen Once again that is not what this brand or this dealer does. The short version is This dealer will not sell your car if you have a cashiers check from an American bank they want you to finance with them so they can make extra few bucks They straight out tell you that your money is not good. That's just pure greed I consider myself a car enthusiast and this is not my first rodeo I've spent over $3 million over the years, buying cool/ exotic cars, and I truly believe that Audi overall has shown to be the worst in customer service. The impression I got is that we don't need you you need us LOL My advice To all of my car guys Go to Porsche Or Bmw .