What a pleasant buying experience. Sammy Munoz was extremely helpful walking me through the entire purchase process. The sales staff is top notch. If you are in the market for a vehicle I highly recommend Salinas Valley Ford. And my new truck is gorgeous. read more

Austin and Manuel Garcia treated me with tremendous respect. As soon as I got there, Austin greeted me and immediately help me out with two trucks I wanted to test drive. Answered every questioned I had about the trucks. Made me feel exited to buy. went straight with Manuel Garcia to the sales dept, and couldn't be more happy. He was very flexible and was able to negotiate with me the truck I got. THANK YOU GUYS FOR MAKING MY EXPERIENCE SO EASY!!! read more

From the moment we walked in, Jesse (chuy) made us feel comfortable and genuinely cared about finding the right car for us. He was patient, funny, and very personable, making the process smooth and stress-free. He went above and beyond to ensure we got a great deal and clearly knew his stuff about the cars and financing options. Thank you, Jesse for making our car buying experience so positive. We highly recommend him to anyone looking for a knowledgeable and genuine sales professional! read more

Salinas Valley Ford Lincoln - Car Dealers Near Me - Salinas, California

1 Star I had a 1:00pm appointment for an oil change and tire rotation the first appointment after their lunch break and this was my second visit here since service is included with my purchase. The first time was already a horrible experience, and unfortunately this one was no better. They didn't even start working on my truck for 90 minutes. An oil change and tire rotation should not take 2.5+ hours, yet they only just added a second mechanic to help after an extremely long wait. They also don't offer a ride anywhere or a loaner car, so you're just stuck there with no options. While they mentioned someone called out sick today which I understand they should've called customers and given us the choice to reschedule if wait times were going to be three times longer than normal. On top of that, I drove 45 minutes to get here. If this service wasn't included in my truck purchase, I would never come back. Extremely disappointing customer service. read more

haggle town. Will pull out pencil when you sit down and they will pretend to do some math. This is everything that is wrong with car dealerships. Don't expect them to honor price and they don't take care of their cars. I'm glad I walked away. read more

Terrible customer service. It's like dealing with feeding sharks. Not very honest, especially the sales manager. I should have known better!

The worst dealership they don't seem to want to help People. The old lady at the service department said as extremely rude as well didn't seem to want to help me or let me speak to the manager. General manager didn't want to speak with me as well as I wanted to complain. Disappointed experience will no longer be coming here. read more

LIARS FRAUDS AND SCAMERS BUYERS BEWARE MAKE SURE YOU DO YOUR RESEARCH BEFORE BUYING FROM THIS DEALERSHIP Sunday I inquired about a 2024 ford transit to see if they had it in stock and pricing. The guy over the phone said yes we have it in stock. So he said when do you want to go pick it up. I told him tomorrow if possible because I still need to get a Z plan pin # SINCE my dad worked at Ford motor company for 25+ years . The next day after seting up a appointment to buy. The unit. Meanwhile they are asking me for birth certificates ans ect. Look I have bought many vans and never had to give them all that information besides EIN #. 1 HOUR LATER he texts and tells me the one I'm suppose to buy has already sold. I was like WTF. He says it's all good we have the same van I can get tommorow for alot cheaper with different options. Basically they never had my van and that was there way of getting me in to buy another van that I don't WANT. MY WIFE CALLED with a blocked number and asked them.if that van was still in stock and they said yes.WHY WOULD I BUY FROM THEM I RATHER PAY MORE FOR A HONEST FORD DEALERSHIP . OH BY THE WAY WHO EVERY IS THE MANAGER OR OWNS THIS DEALERSHIP MAY BE YOU SHOULD DRUG TEST YOUR GUYS. I USED TO SELL CARS AND WOULD NEVER TALK TO MY CUSTOMERS LIKE THAT. YOU LOST A CUSTOMER FOR THE NEXT 3-5 VANS A YEAR read more

I've been bringing my Lincoln Nautilus here for 6 years now. The service advisors are very knowledgeable and helping me to be proactive with the car service, for example , brakes will need replacing by next services also what is/isn't covered under my maintenance contract. In particular, Raymond Moreno, is excellent advisor. Highly recommend and great customer service. read more

SVF treated me with tremendous respect. Nick responded to my online inquiry on a Bronco Sport that was advertised above my budget. Nick worked with the GSM to get me in the BS. I arrived and completed the purchase according to our phone call and no pitches were made to upsell me. This was a huge cash purchase for me and I can't thank Nick enough for aligning with my goals and guiding my way to the finish line. SVF is the largest Ford dealership I have ever seen. While I was there I observed the operations of well-oiled machine. The sales dept GSM eeks integrity, kindness, the consummate professional aspiring to lead SVF to be the best. I have made many bad choices buying my vehicles from private parties, never again. From this point on, I will return to SVF for my vehicle purchases. read more

Terrible customer service, bought a brand new ford bronco and the service dept has attitude when it comes to my questions regarding a recall. I will never let my husband buy from this place again. read more

As a business owner, I buy trucks. I have never been treated so rudely and disrespectful of my time. I can't believe this dealership stays in business. We left after we could not take it anymore. Go to Morgan hill ford. Not only do they value your time as an owner of a business but did there best to make it convenient for us. Even went so far as to deliver the truck to us personally I will never go back to Salinas ford again. Get a clue because you are driving away cus read more

Happy customer , thank you Erika Chavez service dept , I brought my car in for a service , From the time I walked in I was greeted by Erika , She was very knowledgeable , and helpful . read more

Was sent there by the Ford motor company for a problem that I was having with my key fob. When I got to the service desk, I gave the lady my number that Ford gave me for a reference number to my car. She asked me if I had a service there before. It's a new car. I said no. She asked me if I bought it there. I said no. Then she told me that I should take it to where I bought it from instead of having it serviced there. I told her the lady at Ford that gave me this number For service told me to take it to Salinas Valley Ford that they were my closest Ford dealer. Then she told me that I would have to leave my car there for an entire day. And find my own ride home since they didn't offer shuttle service. Clearly didn't want my business. They service one of my other vehicles for my significant other About a year ago. Forgot to put bolts in the bottom of the pan on her Ford maverick hybrid. And was dripping oil when she got home. Had to take it back. I highly recommend not to go there. I've had friends tell me it's under new ownership and the service department is pretty bad. Seen it for myself. Will never be back. read more

Stopped by the non-service department today. Was going to ask for assistance understanding how to reset the pressure sensor option on my F250 Super Duty. I asked the service manager as he was standing next to me. " Can I have 30 seconds of time from one of your tech's?. " Right away, I heard the words.. "I Can't" pull one of my techs. I was aware of where this conversation was going to go all ready..... Long story short, he left my side and then came back into my vehicle as if he knew what was happening. His first comment was..." DID YOU YOUTUBE IT?" I drove up with the new sensor installed and the tool to reset it (TMPS RELEARN TOOL). i just needed some assistance. Just show me or let me know what I'm doing wrong. At the end of the day. he did not know what he was looking at and said he asked the tech how to do it. No surprise, he stated. (" I've never seen one of these before."). He offered(???) To make me an appointment for the next morning and have them take a look at it. "Oh, that will be $120.00." I stated.. "I did not spend all the money on this truck for them to charge me $120.00 on some help. I spent another 30 min in the parking lot attempting to understand and kept challenging myself to understand . no luck. ONCE YOU PURCHASE A VEHICLE AT THIS DEALERSHIP, THIS IS THE WAY YOU ARE TREATED. One thing/comment you never want to hear from someone who is being PAID to ASSIST/HELP customers. I CAN'T." In my mind, I only hear "I WON'T. " I am saddened to what times "work ethic" we have come to. Has anyone run across a similar experience resembling this hear? My first job at 14 years after school was at a gas station. My first interaction started with "Yes Sir, Yes Mam." Going above and beyond in the hope of someone walking away thinking that they had a good experience with me. Have a blessed day! Dan read more

Salinas Valley Ford Lincoln - (NON) SERVICE DEPARTMENT or UnService Department - Car Dealers Near Me - Salinas, California

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First time here. Great service and finishe promptly. Pleased with overall service. Oil change and 10000 mile check on our Mustang.

Start to finish Kamal was amazing to deal with, price was as promised, easy paperwork and he even delivered the truck and went over all features - dealers are tough to deal with not Kamal he was professional, prompt & always friendly! read more

Salinas Valley Ford Lincoln - New truck of many we will get from Salinas! - Car Dealers Near Me - Salinas, California

Unlike others here, I've had good service from this dealership. The service department has always been very responsive and attuned to my needs. I prefer this dealership to others on the Monterey Peninsula. They are familiar with Ford EVs and know how to service them. I wouldn't hesitate to bring my cars here for service. Keep up the good work! read more

After geting my ford bronco back from a faulty pump at 20 k miles later there was a scratch on my passenger rear door my daughter noticed it who do I contact thanks a lot read more

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Benny from their Parts department was amazing. Super friendly and knowledgeable. I ordered a bed liner for my F-150 and it was delivered without the hardware screws. Benny was super helpful and constantly gave me updates on when it would arrive. Would definitely recommend working with him if you need Ford parts. read more

The service dept is the WORST I have ever dealt with, starting with Erika. She goes out of her way to be rude and does all she can to get you to NOT leave your car for service. I'm shocked they even have 3 stars on here. AVOID them like the plague. The lack of courtesy and professionalism is shocking, to say the least. Erika should be fired to start. Go to any other dealer. Just NOT THIS ONE. F- grade for sure. read more

Purchased a used vehicle from this location. They had me going in circles, while they fixed a poor paint job. After their second failed attempt to match the paint, they handed over the keys. I drove off thinking the job was ok and done. That was Sept 2019- Fast forward to today, I was deceived, (not even a year later) their poor paint job is peeling! They wanted a quick out. How can I trust they will remedy this, if the two prior attempts also failed? Zero stars. Just Zero. read more

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Iris Sullivan was very unprofessional on our search for an f250 King Ranch. After waiting 2 months for a truck meeting our mutually agreed upon requirements, I received a call from Iris that said she had 2 trucks exactly the way we wanted. We drove from Davis, a long ride to find out that there were no Kings in stock, with no apology at all she tried to sell me a Platinum. She was very nonchalant, cocky and uncaring that she wasted our time. A new young salesperson apoligized for her behavior but it seems like she is the queen of the coop and can treat people like crap.. We purchased at another quality dealership. In my opinion she should be canned. She is bad for nusiness. read more

Better late than never, but here we go. I bought a Ford Mustang in 2018, it was a fantastic car, it was a dream to drive the mustang. 10/10 would recommend! If you are going to buy a car here, work with Iris, was fantastic, and no pressure. If you happen to come in on her day off it's worth waiting tell she is in next to work with her. I have never had a better experience buying a car. And I have bought 6 cars in the last 10 years. (Between my and my wife) read more

Salinas Valley Ford Lincoln - Ford Mustang - Car Dealers Near Me - Salinas, California

I received excellent service from the Service Department. My great experience started with a call from Dolly, Service Manager, offering for a Technician to drive to my home to pick up my car for service AND leave a brand new car with me for my use that day. The tech who picked up my car was friendly, courteous and professional. I also interacted with Aundria, Service Advisor, and was pleased with how helpful she was with some follow up questions I had regarding warranty. This experience was positive and hassle free. They even washed my car for me. read more

No way, not with the present management.34 years with the company and get let go, and keep a 2year trainee who makes half as much is keep.

And THAT'S BULL***** We lived in the Salinas Valley approximately two years, we've gone into Salinas Valley Ford multiple occasions WITHOUT one salesperson acknowledging our presence. One time we even had an APPOINTMENT, which the salesperson was a NO SHOW. So, we tried one last time to proudly visit our local Ford dealership and to our amazement we were actually greeted and had the help of a friendly knowledgeable salesman Carlo! Today was our lucky day, we thought. Carlos was very attentive and answered all our questions regarding vehicles we were interested in possibly purchasing. Then...we were introduced to JAMES. JAMES being clueless of our financial situation condescendingly wrote on his little notepad a description of what our financing would look like. JAMES had NO IDEA of our income, budget or credit score, or the vehicle we wanted and price we were willing to pay, but he continued to scribble his math anyway. After he finished with the round about figures, he looked right at us and asked "can you afford this?" Really?! How about you get our financial circumstance first! Um JAMES if we couldn't afford it, why would be wasting everyone's time, especially our own? We were so insulted by his condescending, discriminatory attitude towards us and the uneducated "what we could afford" lecture that we were almost speechless, the assumption of our financial status was being judged by our outward appearance during a two minute introduction. Well, thanks to JAMES our time attempting to conduct business with Salinas Valley Ford was finally over. We will gladly drive out of our way to visit a different Ford dealer to conduct our business. Our story did have a happy ending...so this ready, willing and able buyer got back into our car and drove a few dealerships down to GOLD STAR MOTORS and purchased our FORD. Just an FYI JAMES your scribbled math was a bit off and poor Carlos lost an earned sale. Is Paul Clark General Manager/Vice President aware of the negative experiences being had at his dealership? Obviously, we aren't the only ones taking time out to write a bad review describing our horrible experience with Salinas Valley Ford....but one thing we now know, that's where you go for BULL**** read more

Don't buy a commercial truck from Steve he can care less about helping you after the purchase. We will never buy again from them. Super rude

With markup prices, vehicle prices are inflated at dealers. To avoid dealers, got a Lincoln Aviator from private party with hardly any miles and 8 months old. Vehicle came with 5 year's service plan. When I went to service vehicle at nearby dealership they mentioned they're not able to lookup service plan. Then I reached to finance officer Katie and mentioned about situation. Katie asked me to send new registration. Afterwards she called previous Lincoln owner and guided to cancel Warantee and get refund. Previous owner was very nice and mentioned they will transfer warranty to me and I can decide whether to keep or cancel vehicle warranty as needed. After transferring Warantee dealership told me that I can't do service anywhere else have to come to same location for service. It was not possible for me to drive 4 hours round trip for oil change appointments, so reached out to cancel service plan and refund amount so that I can buy same plan at nearby dealership. But then Katie refused to cancel service plan. She mentioned system is not allowing to cancel her and she don't know the reason why 3rd party vendor they're working with providing these services, not allowing her to cancel. Then I insisted on reason and she mentioned she cannot work with me since I didn't purchased policy directly from them. Being very rude she decided not to help and refused to provide reasonable justification. Being in business for 64 years they still don't understand their business. As a Tesla owner since last 5 years never had such issues. Now I know why people wants to stay away from dealership. read more

Salinas Valley Ford Lincoln - Car Dealers Near Me - Salinas, California

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I recently purchased my long-awaited for Ford F150 Lightning XLT. It arrived on a Saturday. They initially claimed they were not aware of my price guarantee. I would have to file with Corporate. I said I'd wait until Monday. A short time later, they suddenly found the paperwork for the price guarantee, $6,500. They tried to force me to purchase extended warranty (~$2,800) and pre-paid maintenance (~$3,200). They provided misinformation on included warranties. Maintenance intervals are 10k miles and consist of very little effort. Then they let slip that they were familiar with the price guarantee the entire time. I was also forced to pay for an additional security measure that they put on their vehicles to lower their insurance premiums. I never requested or authorized this service on my vehicle. All-in-all, it was like trying to conduct business with a con artist. They almost charged me $12K more than my expected price. Whatever you do, be patient and check the details. Even after all this, I still paid more than I should have. I just didn't want any more hassle. read more

Worst place to get a car took my car for a oil change made a appointment for 8:30 and I don't live in Salinas so I was waiting at the stores near by so I receive a call at 1:00 pm saying they don't have the oil and I'm like really you guys made me wait all this time to tell me that so they tell me they will have it on Monday forsures so this was a Saturday so I call Monday cause they never called me or texted me to let me know the car was not ready again so I tell them this ain't right and they just laughed and said maybe Tuesday so it's all been bad since I bought the car so AVOID these type of places that laugh of their customers read more

Salinas Valley Ford Lincoln - Car Dealers Near Me - Salinas, California

Went in a couple weeks ago to have an inspection for my F-250. The service representative was very helpful and did not push any extra services that I did not need or ask for. They inspected my vehicle rotated my tires and change my oil for a reasonable price. read more

If you have a nice vehicle, do not bring it here for Service. This Ford Dealership was tasked with doing a routine oil change. Unfortunately Salinas Ford was unable to complete one of the most simple services. I have a 2020 Shelby GT500, while driving my car home, I observed smoke coming from the bottom of the vehicle. I am not taking about a little bit of smoke, picture a smoke cloud. Borderline smoke grenade!! In my opinion this was vandalism, The entire bottom side of the vehicle was covered with oil. Starter, alternator, radiator, even the transmission. My car will never be the same, the front exhaust is contaminated with oil al well. Nothing like a burning smell, smoke emitting from the bottom of the vehicle. Awesome The Service Manager has avoided me, I have attempted to contact her without any success. I contacted Ford motor company today, they were accommodating. I will continue a claim the the Better business bureau, if that is not successful, I will seek legal counsel. Please think twice before bringing your vehicle here, please. Richard Mountford read more

I tried to bring my brand new 2021 Ford F150 here because it's having transmission problems. She starts to make the appointment, then says no "we can't book appointment " sorry I don't have a transmission technician at this facility please call another. Why is this Ford dealership even open for service if they don't have technicians to properly work on their vehicles. Stay away from this place. read more

This was THE WORST SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. Avoid this location. I ordered some crossbars to be installed on my car. Apparently, Ford sent them the wrong part (ok not their fault). But I live 45 minutes away, so you would think they would have checked the part before telling me to come for my appointment. So the first trip is wasted. They contacted me a couple of days later telling me all was set, they ordered the right part and it was there. I asked the lady to triple-confirm that it was the right part and she says she did. I show up and wait for over an hour for them to pull my car up WITHOUT the crossbars installed. At this point I am fuming because if the part was wrong (AGAIN) I shouldn't have been waiting there for over an hour, I was also the one who had to ask for an ETA. The whole thing was a complete mess. They tell me they will reorder the right part and send it to my house. Calling this location is A NIGHTMARE! They rarely answered their phones or called back if you left a voicemail. So I finally get the parts guy and he tells me they can't reorder the part. I then find out that the reason the second time the part didn't work was because they tried to pull a completely random crossbar kit from their warehouse to fit on my car instead of reordering what I originally ordered. (So they completely lied about reordering the right part). And they are just like oh I never looked at what you ordered. WHAT?!?!? I just can't understand. So they then tell Ford that my order was fulfilled (which it wasn't). And now I'm in a nightmare situation where it's a month or more later, I had to create a case with Ford which was flagged for high-level issues/priority and I finally got my refund, and still no crossbars. Literally, go anywhere else but here. TERRIBLE CUSTOMER SERVICE AND TERRIBLE ATTENTION TO DETAIL. Honestly, I would never let this location fix my car if something was actually wrong after this experience. read more

I recently purchased my first car ever from these guys and I was beyond happy to receive a phone call from them saying I had gotten a better deal than the original I left with. Art and Felipe were the sales associates who assisted me. They had me in the car I wanted in no time. Very professional and courteous. Kate was also very professional and went through the new documents with an adjusted APR. They found a better deal for me and in the long run I'm saving 5000 dollars!!! I'm beyond happy and will recommend Salinas Valley Ford to any new or first time buyer!!! Thank you Salinas Valley Ford GOD BLESS read more

Bought a car on my birthday and Rudy/the team were great ! Fast service and easy process buying the car. So happy I found the car I wanted ,all thanks to Salinas Ford! Will be recommending friends/family to go here . Thank you ! read more

What a joke. First time taking my car here for service. Of course "couldn't find" the service package we're paying for when we bought the vehicle so we had to pay for the service we needed that should have been covered. Received my car back looking like crap after running it through their garbage car wash, ran the wipers and let the hard water dry on the windows (I dropped it off clean).. these dealerships never fail to give subpar service.. feel like they're always out to scam.. read more

I can't really comment on the value of the service provided. My wife and I went to look at a pre-owned Ford Explorer, as well as the pre-owned GMC Acadia next to it (both which were locked) only to find no one available to help us. Upon our initial arrival, 2 gentlemen (customer and salesman? or both salesmen?) drove by in a golf cart, and gave us a nod as they drove by. For 20 minutes we were alone and unable to look at the vehicles we went in there to look at. So, again we can't comment on the type of service received because we didn't receive any. I guess you can only hope that vehicles are unlocked to check them out cause otherwise, no one wants to help. read more

###UPDATE#### After getting in touch with the business owner I got some help and a resoluton. The problem really occurred at the factory however initially I didn't get support from the dealership. Like I said once the right people got involved, things turned around and I feel like for the most part there are some really good people working at this dealership. Original Review....... I custom ordered a Lincoln Aviator through this dealership. Everything about the ordering and sales process upfront was really nice and worked well. When I picked up the car I didn't notice that the paint had weird imperfections all over it. It came from factory this way and its very hard to see in the sunlight. When I got home, I noticed them once the car was parked in the garage and notified the dealer immediately. I also noticed the Manufacturer. After checking it out, It ended up that they are saying they want to re-paint the whole exterior. Its over 16k in repairs although I wouldn't have to pay for it as the factory would cover it. How many people want to pay money for a brand new car only to hear that it has to repainted due to a paint defect. I asked them to take the car back and I would be happy to order another one. Although the Sales staff we nice up front and did a good job, when it comes to this issue, I have been left in the dark. I have asked on multiple occasion to speak to the GM or GSM as I know they can buy the car back or roll back the sale however to this point I am being avoided. I have someone in service who has been helping however this is a big deal and needs escalation that its not getting. Both the manufacturer and the dealer are saying I need to work with the opposite one. This is very bad on Lincoln and I am surprised the dealership is not going out of their way to make this right. This is not the experience someone should go through when purchasing a new vehicle. The car has 100 miles on it and was only driven one way home and then back to the dealership and has been sitting there with no update. In the meantime , its fully paid for and I am sitting in Limbo. I hope this issue gets resolved and I can update my feedback however for now, this has been the most stressful thing I have gone through in a long time. One piece of advice, when buying any new vehicle, before you pay for it, make sure you thoroughly inspect the inside and the outside of the vehicle. If its sunny out, check it both in the Sunlight and in the shade. Do not take delivery for something until you are absolutely sure there are no issues. I do hope this works out sometime soon. read more