El vato me vendio spark plugs ke no heran ke porke "la systema dice ke si puedes ponerle de este". Pues el coche me salio con un misfire/check engine. Despeus de desarmar todo y luego armar todo y regresar a la tienda y luego regresar a la casa desarmar todo y armar todo. Si tenia un dolar por cada vez ke este autozone me vendio partes equibocadas todavia estaria pobre pero tendria dinero pa un uber porke estos vatos me dejan sin coche. Cuando regrese una vez me dijo uno ke "quien te vendio este parte?" Se enojo cuando le dije "pues tu guey quien pinshes mas ni modo kel drogado atras de la tienda." Ya el pedo esta arreglado pero en este autozone puros "no sabo mi pata derecha de isquierda" read more

Amazing experience, very know and helpful, especially the service person there Alma, definitely recommend getting all ure car parts there.

I went to pick up an online order but was looking for something else to purchase. Cashier decided to follow me at every aisle I went to thinking im trying to steal. After I headed to the cash register, that same female employee that followed me went back to the cash register. read more

Yeah, I'm not a complete fan. I go here because it's a good value and I can get rate prices on things but the people ignore you and there's not very good customer service and I think being a brick and mortar store that's the first thing you need to have. read more

I asked a young guy.How long do I have to wait to put coolant in my car?He said five minutes. I gotta got injured Or mess up my car. They Have dummies working there.! Last time I go to that Autozone.!! read more

I'm restoring an older car and need to purchase and pick up some oil transmission fluid and some gas additive. I have been walking around the last couple days on a bum leg and It was getting worse so I reached out online to autozone because they have curbside pick up. I ordered The items I needed and had to wait a couple days to pick them up because of my bad leg I paid for everything on PayPal. I called the store to make sure my items were being saved and they were. It's been 5 days and I figured I was in the neighborhood and I should stop by and curbside pick up my items. They have no instructions for their curbside pick up so I pulled up near the front door and called on the phone it was answered and I was immediately asked if I could be put on hold and I said yes. I could See through the windows they were very busy but just as fast the crowd left the employees standing behind the counter no custmwrs.in sight. I could see them picking up cups taking a drink and talking to each other I was still on hold watching all this. I hung up call back person answered II explained my situation about online order and the curbside pick up she checkedIf the items were still in stock they were still on hold with my name on them she said that she could bring them out but then told me I had to come in and sign and I said how does that help? Curb side pick up means I don't need to go in the store you're gonna bring it out I have a bum leg and I really shouldn't be walking on it can't you just bring it and put it in my car and I'll sign whatever you need? She said no I need to sign at the register pad. No one needs to sign All my items are paid for already online via PayPal I have a receipt that I can show you when you come to the car and ID she said I need to talk to her manager 2 minutes later she came back to the phone said no I would have to come in and sign or I could get a refund???? Come on now! It's sad to shop somewhere get all the way to the front door expect to have a service that is suppose to be provided and then they don't give it to you and then they have to give you a refund. I will have to move my choice of auto supplies to a different store but I want to make sure before I do that that I that everybody know who is listening here on the Yelp inderstands Curbside does not exist and although the individuals were kind on the phone they did not supply the service that was to the customers benifit or problem solved to the customers or my expectation. read more

AutoZone Auto Parts - Web page offering curbside pick up - Auto Parts & Supplies Near Me - Salinas, California

Had great service from Eric. He helped me above and beyond. I wanted to tip him but didn't have cash. It's nice to know when people do more than they need to. His co worker was helpful too and collaborated with him to give me the help I needed. read more

Definitely worst autozone I've ever been to. I went to get something for my flat tire and the employee told me he didn't know how the "fix a flat" worked. So I asked him if anyone there could explain it and everyone said they "have no idea". The female worker said, "well there's instructions on the back" and I told them I had just followed the instructions and all it did was flow out the side of the can where the nozzle was. Not helpful, at all. Pretty embarrassing for autozone... to have employees working at an auto parts store that can't even explain a something that's supposedly super simple. read more

My husband is always working on cars and helping out our family and friends. So, we go to this store often because it is so close to our home and honestly because they have much of what we need. If we didn't have the conveniences, we would opt not to go. The lady manager is the rudest person. I have had some times when she was directly rude to me but often other times I felt myself getting angry just hearing her respond to the other customers. I cannot believe that AutoZone hasn't corrected her behavior. She was also rude to my daughter last week. When my husband was leaving this morning to go pick up some parts, she asked why he keeps going there to have have to deal with the terrible customer service. I just cannot believe that this is allowed and continues. By reading the other reviews, I am sure it is not the first time that that they are hearing this whether on yelp or other reviews. Honestly, she probably could care less what her customers think of her...so sad and terrible. read more

Needed a new fob battery for my 2012 Nissan Altima. Tyler hooked me up and installed it for me. His customer service was fast and family friendly. read more

Muy recomendado el servicio de AutoZone salinas y más por el manager Josué que fuimos a tres autozone diferentes por una parte y dijeron que no tenían la parte pero gracias a Josue pudimos encontrar la parte y fue muy amable y paciente !! read more

Terrible! Went in to dump my used oil, they told me to go to the back and tell someone there to dump it, then there was a man there and I told that I came in to dump the oil. So rude. He said either wait for someone else to help or dump it yourself. Like WHAT! it's not my job to do your job! He was rude. Why work in a place that you can get dirty and NOT want to get dirty. Then proceeded to tell my little brother "dump it in the back". Need better customer service. read more

Went in today an hour prior to closing, employee Ang-something attended me and was extremely unknowledgeable when it came to car parts. I also waited in line for 10 minutes and no one checked me out. I strongly believe that autozone values have gone down over the years, as a customer I feel neglected. Autozone needs to re-evaluate their employees. I refuse to come to this store EVER AGAIN. I will now take my business to autozone in prunedale as they are more successful narrowing down my issues within my vehicle and guiding me! read more

Salinas CA, North Main St. store # 5514 has some of the worst employees. Manager cursed at me. He would not give me a refund because he did not know how. I had the receipt. Not sure why they hire incompetent people. Something corrupt is happening at that store. Every time I go to O'Reilly's and they are as calm as a butterfly. Hec, out of all places Walmart may have better customer service then this place. Sadly AutoZone just lost a customer. I hope everyone else realizes this and take their business elsewhere. They do not deserve our business. read more

If you need anything from autozone please come to this location! The staff is amazing and go above and beyond to keep customers satisfied. Big thanks to Jose, Fabian, and Alma for helping me out today. read more

I'm not car savvy by any means, so I had MANY QUESTIONS, and to top it off this was my first time coming into Auto Zone. I spoke with Austin and Tyler. These two were very knowledgeable, and helped me figure out what i needed.   Tyler got the parts for me, and Jose rang me up. I had some additional questions that Jose was able to answer while I was checking out. I'm impressed with how helpful everyone was. They made things quick and much easier for me. I'll definitely be back! read more

One of the worst places to go. Went around 6pm they had like 7 people working only one person on the computer the rest just talking and bullshitting just left. Never again read more

Yesterday evening 09/09/2020 at around 5:30pm I had a wonderful experience at this Auto Zone branch here at 1488 N. Main St, Salinas, CA. . I went in with the intent of buying brake pads for my 2017 GMC Acadia expecting the normal service from a store clerk. What I received from this specific employee was far from normal. Her name is Alma B., and she is a very exceptional worker in my eyes. She greeted me with a very positive attitude as I got to the counter, and from there the customer service was very great the entire time. Not only did she ask me questions about my vehicle and my intent of repairs, but she gave me so much information that I know for a fact I most likely wouldn't have gotten from the average employee at any given auto parts shop. That is because this wonderful woman was far from the average. She informed me about a discount promotion package that would save me money, and she also asked me if I had the accessories needed for the repair job based on her experience of customers with this same type of problem. In my 5-year history of buying brake pads at auto parts stores (and I do buy brake pads more often than the usual customer being that my occupation as a newspaper carrier involves driving nearly 100 miles a day all year round on a stop-and-go basis), I cannot recall once of an auto parts employee EVER asking me if I had the accessories needed for my repair job. That alone shows me that she really CARES for the customers. I also had a check engine light problem, and she gave me the diagnostics reader sanitized and all ( let it be known that employees aren't allowed to do the reading in the car themselves during this time due to COVID-19 precautions) . I went to my car, got the reading, and brought the reader back to her.....there was a glitch in the system, but Ms. Alma B. was very resilient in getting me the meaning of the code and problem by going to another employee computer and getting the reading from there. I can tell you that the average worker would have probably not made that extra effort, but like I said before, Alma B. is far from average. Also, if I am correct, I think I overheard her and her coworker talking about going on their lunch break at the time she was serving me. It sounded like her lunch break had started in the middle of her serving me, and yet she still stayed behind to ensure that I was well taken care of. I tell you, this lady was very professional, very full of productive energy, and very beautiful as well even behind a face mask. I just want to say that if her supervisor and superiors are reading this, let me officially state my strong opinion that this woman well deserves a raise. Ms. Alma B. (I don't know her last name, but that was the name I noticed on her tag). Please please please give her a substantial raise; she literally served me with much perfection, and the most ironic part of it all was that it looked effortless, which tells me that this is her natural self!! No gimmicks and no faking it. That is a person I can truly trust and would come back to make my purchases much more often at this store and yes, this branch. I took the time to write this long review because I don't mind giving credit where credit is due, and it is definitely due here in my experience with Alma B. and this Auto Zone branch. Wonderful job Alma! God bless you and your family during this pandemic and God bless your Auto Zone team!! -Jason Hollister Gonzales, CA read more

Had me on hold for over 15minutes Ordered and paid for a part was going to send my wife to pick it up and she couldn't pick it up without a receipt even tho it's mine since I paid for it, I was calling them to let them know her name and still refused to give it to her. I don't recommend no one to shop here. Will be ordering parts online moving forward. read more

Great staff, friendly and professional. Prices are a little higher than other auto parts stores around.

JOSE lastnameIdontknow, answered my call with great attitude went and found 3 of 4 parts politely asked to check for another brand, couldn't find that so he took it upon himself to call a different autozone to have the part ordered all in under 10 min GREAT SERVICE ! The women in this autozone are terrible and need more training..... always rude to me maybe they could try to sound less mad and moody..... read more

Another great visit! Gustavo helped me get my brake pads and oil :) Awesome staff. Always so helpful and friendly! Definitely found my go-to for car needs. read more

Ugh... why isn't zero stars an option?? I've made the North Main autozone mistake before, so bad on me for trying again. It's sad that a few really rude employees can make a store undesirable to shop in. Snarky remarks about parts that "don't even exist" when they're listed in stock on your website is the quickest way to send people down the street to Napa or O'Reillys. The skinny white guy with long brown hair needs to go, if he is who you get-wait for someone else or do what I did- go to Napa at Main and Bernal. read more

Good Customer service but Managers were sweet and the young man installed my light in and out quickly and I was off it took a while since you can't really understand what they say with the whole mask on read more

Came to get a replacement bulb for my headlight and my car battery died in the process. Alma was nice enough to help me jumpstart my car! Such a nice and helpful person! She really turned my day around. read more

Oh, Autozone, how do I love thee...let me count the ways... 1. Good customer service 2. Knowledgeable staff 3. Good selection and well organized products. 4. Tested my car battery free of charge and I did not need to bring it into the shop. 5. Purchased a car battery from your Bakersfield location years ago and I was still in your computer system. Because the battery did not last the full amount of years advertised, you pro-rated a credit towards my new battery purchase. =) 6. You installed the battery for me and discarded my old battery. 7. All with a friendly smile even though the store was very busy. For that, I will continue giving you my business. BTW, Napa Auto parts off North Main does not even want to help change out the battery for you and you have to bring the old battery in the store in order for them to test it. Also, they do not have the tools to help you remove your old battery. Hence, our trip to Autozone. read more

Nice clean location, and not far from my home. Great hours, able to help you find what you need, the team could be a little more customer focused. read more

I waited in line for 30 min while 3 workers just stood there wiping their computers for those 30 min. Horrible experience.

Possibly the rudest people I've ever met. The manager there was rude and disrespectful. She talked down to us and was being completely unprofessional. read more

Love this place! Had a tricky brake light installation, and Jordan handled it almost as quickly as the guy in the YouTube video!Friendly, courteous, overall a very positive experience. read more

Friendly & helpful staff. Good selection of products.

Really bad customer service. They answered the phone and didn't seem friendly at all, I asked for a product they carry and is normally in stock, I just needed to make sure it was there. The guy that answered the phone was obviously moving things or stocking items as I could hear boxes shuffling around and something really loud crashing to the ground. He didn't even ask me to wait on hold when he answered the phone so I know he wasn't busy with a customer. He was very rude, I asked for the product and this guy just put me on hold without even letting me know. So close to 5 mins pass and no answer. I can tell the guy just didn't want to help customers and probably shouldn't even be working in customer service. I've never had someone be so rude and non-customer oriented at auto zone ever. Usually there good. I should stick with the Hollister store, they kick butt over there :). This guy should take notes from them, they value repeat customers and take time to at least fill you in on what's going on as far as them being busy. It's unfortunate, I love giving good reviews and mentioning the employees name so management can take note of the good work. Now I'm gonna have to get this guys name and put him on blast for ignoring me. Hopefully he'll learn, but from his tone and short-no answers I'm almost sure he'll keep up the bad work. read more

Went to get a new battery at this Autozone. Fabian C was super rude to me because he was mumbling words and Is not clear when he said he was ready to help me in the line. He said " I told you three times" with a high aggressive tone. He literally didn't need to show any attitude and rudeness but he did. I was so pissed that I asked him kindly what he said to me "so you told me three times? I'm sorry I didn't hear you" I even apologized that I couldn't hear well but he repeated "Yes I told you three times" with the same aggressive tone. He didn't recommend me with any other types of battery options of 2 or 3 year warranty like any other Autozone customer service would do. I had to call another Autozone store to confirm that I wasn't overcharged by the rude Fabian C guy and provided me the right battery. This kind of customer service is NOT ACCEPTABLE. My membership for this company does not deserve it, On the other hand, Ive got more help at any time at O'Reillys. read more

Stopped by to AutoZone earlier because I had a 20$ credit towards a purchase and decided to use this for car polish, dash cleaner, tire foam and some microfiber cloth. Total was 29 so I just paid 9$ . Reason I got the credit was for having 5 purchases of 20$ and more on previous purchases . I always come and get my engine oil and filter here and it's paid off. Thank you AutoZone , you definitely took care of my car good. I can't wait for my next credit on my purchases. read more

Don't follow own rules stated by auto zone. I will not be coming back. Went in with the information that was said i needed and they chose to change the rules of online pick up to what they want and not how it is posted and they did it last the I used it. Had to cancel my order and it was a wast of my time. read more

ZERPO Sad customer service and the female was really rude she's supposed to be a supervisor would never take my business there again if I were u guys I'd go to auto#2 read more

This place has very helpful individuals!!! I came in to purchase a battery for my car and came across difficulties installing it, i went inside to ask for help & the guys were not sure if to help me cuz their manager was expecting them to clean due to the fact it was almost closing time. Except NESTOR, he was very knowledgeable of what was going on & did the most to help me out! He was awsomeee! read more

I was happy to hear that AutoZone was coming to South Salinas but now that they're here I am highly disappointed on the one on South Salinas they do not do justice compared to the other stores here in town ...the service is really slow and it seems like the people here really don't have a clue..on 3 different occasions I called in advance and asked for parts that I was in need of..each time they said that they had it but when I get there..they don't.. ...my advise .. if you want to get something from AutoZone go to anyone but this one on South Main...maybe they should ask for training. read more

Nice place and nice staff. They are all very knowledgable and will usually help install easy things for you if you are unsure :)

Long wait lines, i wanted to purchase 1/4 of motor oil and i had to wait in the parts line having to wait and listen to what everyone was ordering. Will no go to this location no more. Waited more than 30 minutes in line. I had to stay there and buy since everyplace was about to close. read more