I needed heat sink paste for a ignition module and the closest was all the way in Watsonville. The store didn't have any on the shelves but they did not stop until they found some so I could finish the job. They could've easily said "sorry" but they went the extra mile showing they really care about their customers. so great to see old-fashioned top level customer service! read more

NAPA - Monterey - Old module - Auto Parts & Supplies Near Me - Monterey, California

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I continue to have extremely frustrating. Customer service experiences with this particular, NAPA location. I get the issues occur parts, get mixed up, etc. etc. but it's how you handle those things that matter I placed an order online. I was notified that it was delivered. I showed up to pick it up when the parts show up. They're the wrong parts. I get it. Mistakes happen. I promptly informed the parts rep that those are not the parts that I ordered Her response is a stern "well that's what you ordered" Twitch I then began looking at my order. She looks it up in the system, and then realizes that truly they are the wrong part. No apology no accountability no owning the mistake. It's just always the customer's fault at Napa. Even when it's not. read more

Knowledgeable and resourceful describes the excellent service I received from Sylvia today in finding obscure suspension parts. Napa will be my first stop in the future for auto and cyclekart projects. read more

Overcharged me for coolant. Rang up as $20.99 when shelf tag says $19.99. I pointed that out to them and they didn't seem to care. Was not refunded the $1.00. read more

NAPA - Monterey - Auto Parts & Supplies Near Me - Monterey, California

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Super helpful and friendly staff, plus a good stock of parts and consumables. The best auto parts store I've ever been to.

During car week, I needed to extract at least 2 quarts of oil from my car which a shop had critically overfilled a dry sump car which leads to many bad things. I arrived at 3:30 - 30 minutes before closing. They got me all I needed to extract the oil, clean up the mess related to the overfill and were super helpful and accommodating to my friends and I and allowed us to clean ourselves up. Thanks again guys for being helpful and accommodating during what is no doubt a busy time! read more

I have one problem with spark plugs I explained to the manager I lost my receipt And so root to me I try to explain my situation So tell him ensure mistake And I buy for $17 so for 6 $135 And the manager He kimmy the Bad ones The service for a customer is really really bad I never A coming in I never come back read more

NAPA - Monterey - Auto Parts & Supplies Near Me - Monterey, California

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Poorly stocked with simple accessory items that they used to carry on the shelves. Rather than restocking they just say they don't carry that any more and refer you to Oreilly's or Auto zone for these parts. Low inventory on the racks apparently because they just don't want to tie any money up in stocking items that people can buy online or at other local stores. I used to think they were a good full service supplier, but not any more. Did not offer to say they could order what I was looking for either. Just a recent observation . read more

I always thought NAPA was overpriced compared to their competitors but I was wrong. I came here to replace a car key alarm battery and was pleasantly surprised with the friendliness and courtesy of the staff. From the look of the place, the employees keep this place well-stocked to assist you with any kind of auto maintenance. I also saw a few local mechanics drop by to pick up parts, which speaks to the honesty and fairness of their pricing. This is conveniently located next to my favorite gas station in the area. Definitely stop by if you're looking to do some maintenance or pick up parts / supplies. read more

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Great shop. They were quick and knowledgeable. Had everything I needed and more. This is the spot for your auto needs.

As a local business person, I rely on our NAPA auto parts store for so much. They are very helpful, especially Sylvia, who chases down parts and goes the extra mile! Thank you NAPA and Sylvia. read more

Napa used to be great with customer service when Ron was manager !! Ever since he left and new ownership service delcined. I went in and asked for a exhaust gasket she said the one she had was small and wouldn't fit. Where is the going above and beyond ? Sadly it doesn't exist she could've grabbed a double and seen witch one could've fit it's worth I try right ? But just looked and disregarded me. read more

I just want to say to all women who are not car savvy and may feel uncomfortable when needing something for your car go to Napa Auto in Monterey they have 2 wonderful young ladies working there Sheri and Sylvia that helped me with a battery and also some scratches in my paint. The 2 ladies were unbelievably knowledgeable about cars and so very helpful but the best part is they were so funny they had me in stitches I could have stayed there chatting with these 2 all day. Take it from me shop at this location the level of customer service I received is by far the best I have been treated in a store in a very long time. Keep up the excellent work ladies!! I will be back. read more

Great people make a great business, Ron and Charmane are two the best people you're going to meet in your lifetime. I would highly recommend them and their store for all your automotive needs. read more

Great customer service , prices and selection. Shop this local place and you will be happy .

I am from out of state and was suddenly unable to use my truck because of a safety issue with the brakes. Ron, the manager, went the extra mile (or 15) to get the parts delivered to me. He even turned down payment for making the special delivery. I could not ask for better service. Thank you, Ron, at Monterey Napa! read more

Bob was awesome. He helped me decide on a battery for my car over the phone and the next day I went in to purchase it. While at the store I asked where he recommended in the area to do a battery change. He recommended a place that was also super helpful. Bob also let me know to hang on to my receipt for a battery swap reimbursement for my old battery and if I had any issues with my new battery in the future I would be able to walk into any NAPA auto parts and be assisted as long as I held on to my receipt. read more

I have been coming to this store for a number of years and in all those years NEVER once have I experienced such horrible customer service!!! This has happened to me the last few times I have been in there and I am not to sure if I will be going back in there as long as that person is working there, I heard one of the guys call her Silvia, that lady needs an attitude adjustment she acts like customers need them well let me tell you that cant be further from the truth! Even though Napas prices are a little bit higher then their competitors I have always came to this store to get good quality parts but what was number 1 on my list was the awesome customer service I had always experienced along with how knowledgeable and extremely helpful the sales people are if I liked being treated as if I am bothering someone by trying to buy things shoot I can just go to autozone or oreillys!! Looks like this place is losing its integrity and reputation ever since the owner sold the business. Its amazing but also terrible how 1 bad apple can ruin the bunch. If you do shop there steer clear of the lady with the short dark hair she just might bite your head off!!! read more

Needed windshield wipers. Had what I needed. Displayed so we could find the ones his counter said would fit our Volt. Nice salesman showed me how to put them on. Working great. read more

Went in there to get something and sign said must wear mask. Some of the employees were not wearing mask even thought they were behind plexiglass???? read more

Walked in at 9:20 am with employees waiting on a battery death at the worst possible time. Female behind the counter couldn't have been more helpful and fast. Thank you Napa! read more

Literally saved me! I have a brand new truck and was struck by a hit and run driver. I went in to see if they had scratch remover. Rigo and Sylvia literally walked out to my car to see the scratches. They took the time to recommend what to buy (and what not to buy) for the best price. They went out of their way to help me remove the scratches. I was so disappointed when I saw that my new truck was hit, but Rigo and Sylvia saved the day! I just can't say enough about this store. Thank you!! read more

I was out with a surgery for a few months. I have a boat in the harbor and I hadn't been there in a few months. When I did return the batteries were in need of replacement. I initially called and they checked stock and gave me pricing etc. I visited the store and they removed the batteries from the bed of my truck and placed the new ones back there as well. So helpful! Thank you for the great customer service!! read more

Monterey Auto Supply at 11 W Bernal in Salinas is Fantastic! Great Service, Friendly Staff, and all of them a Reflection of Ron Fergason the Owner. Ron took the time to shake my hand and talk a little Giants Baseball with me. I live in San Jose and just happened to walk in to buy my car some air freshner and portectant. I truly wish that I can get this type of service and smiles in San jose. Thank you Ron and Go Giants!!! read more

While visiting Monterey we discovered that we had issues with our car battery. We didn't want to have to worry about needing road side assistance after every stop so we stopped into this store for help. The staff was friendly and helpful. They tested our car battery, gave some helpful advice, and got us back on the road quickly. read more

Bought a new car battery, salesman was rude and very unhelpful, refused to help install it in car, after I paid a good amount of money to them. read more

Was sold the wrong part, and was treated poorly upon return. Bought a starter motor for my truck. Told the gentleman exactly what make and model my vehicle was. It turned out to not be the right part, which I didn't learn until getting the old one out and trying to put the new one in. Upon bringing it back, the same gentleman who sold it to me said that he could not accept the return, as the part had been already "installed." Basically, the guy said it was too greasy. Trying to be calm, but stern, I explained that I bought the part with full confidence that it was what I needed (all the guy has to do, is click a few buttons to grab the right one for my make and model). I pressed that it wasn't fair, and that the part would inevitably end up greasy in the process of removal and installation. So the guy tells me to take it back and have it cleaned and "maybe they can take it back." So I ask him, "Got any paper towels?" Fifteen minutes later, I'm still standing at the counter wiping the ever loving **** out of this thing, piping mad, but keeping it to myself. After I get it cleaned, I get him to return it, and as he's ringing me up I tell him, "You gotta' see where I'm coming from here." To this, his coworker laughs out loud and walks away, and the original guy says, "Nope. Not really. You should have cleaned it first." Really? So *I am the jerk for having not cleaned THE WRONG PART THAT WAS A GIANT PAIN IN MY REAR TO DEAL WITH, which they could have totally cleaned with the many tools at their disposal. So I got laughed at, and basically humiliated for 15 minutes to get my 175 bucks back. Guess where I'm never shopping/recommending again? read more

In and out. This place is organized and the staff is always willing to help you out. This is my go to place to buy stuff for Taylor Gold (my car). read more

Their Outside Sales Rep, Layne Gearey, is the BEST. We were camping at Laguna Seca and my RV batteries decided this was a good place to die. I called 4 places before I was lucky to find Layne. Nobody but him was willing to deliver 2 new batteries to me. He saved our weekend and we couldn't be more greatful. Thanks Layne! read more

Helpful in finding right item on the phone and when I arrived, great service! Located right by freeway it wS easy to get my car taken care if with very little stress. read more

This store is the place to go. Was racing at Laguna Seca and needed a bolt that had been lost off car. It was Sunday morning and didn't know area. Auto zone didn't even know a camaro is a Chevrolet. The 2 gentlemen working very cool and pointed me to bolt bins. After picking 5 or 6 bolts because didn't know correct size, they told me have a great race. Didn't charge me a dime. From now on, I will go no where else. To all racers this place is the best. These guys understand racers. They look out for SCCA. THANK YOU TO BOTH GENTLEMEN read more

Had to go in to buy a battery for my RV. The guy at the counter knew exactly what I needed. I was in and out in less than 10 minutes. Got the exact battery I needed at a decent price backed by Napa Auto Parts all over the country. Can't ask for anything more. read more

This is the place for parts. None of the cheap crap at orielys. If they dont have it they will get it or tell you where to find it. Same guys have been working there for years and the know their stuff. Id give 5 stars if they carried motorcraft. read more

I just had the pleasure of going to Napa Auto Parts for an urgent buy for the government. They were AWESOME. Not only did they have the parts in stock, but they were able to accommodate our special needs as a governmental agency purchase. Their computer system is state of the art and has made it simple for anyone at my agency to purchase anything we need at any time. You guys ROCK! read more

The battery in my car had died so I reserved a lower grade, cheaper battery online that I could pick up at the store. When I brought my old battery in to exchange for the new one, the guy behind the counter with the stretched lobes was super helpful and told me my battery might be salvageable and that they can test it and charge it for free. So I happily left my battery behind to charge for a few hours! When I went to pick it up, the lady that works there checked on it and said my battery didn't hold the charge and that I should buy a new one. SAD! However, she told me that she could pro-rate my old battery because it was a napa battery and sold me a brand new one for $58!! The battery I had reserved was quite a few levels down as far as quality goes and it would have cost me $85... Overall, this was such a pleasant experience and I will definitely be going back there for any future needs! read more

They sold me a wood drill bit when I asked for one to drill metal and don't expect return if open or used and gess care more of getting you out then actually helping you. so if you go read before you buy read more

I have been dealing with classic cars as long as I can remember, and this is the best auto parts service I have ever received. I was in from Dallas with a car for one of the auctions in Monterey. The staff went out of their way to get some very hard to find parts overnighted. This saved the day and the weekend. Tremendous knowledge, people skills, and customer service. Simply the best. read more

This NAPA Auto Parts has the absolute best selection of bolts and nuts of any parts store I've ever visited. Highly recommended.

This is going to sound weird, but I love going to this store. The staff are genuinely friendly and helpful, and the parts I needed have always been in stock! Sherrie (sp?) is the absolute BEST! I always feel a little insecure about my knowledge of cars but she always puts me at ease and steers me in the right direction. Please take your business here! read more